Encor Solar Reviews

Everything was installed easy breezy! My solar payment covered my whole utility bill like they said it would. I have had several questions since after it was put on my roof and the guy is usually quick to respond to my text. The city took 2 weeks for permission to operate but thats the city for you! The actual installation on my roof took 5 weeks, then 2 weeks before they were running. The panels look nice too.

It was honestly a super easy process. I wasn’t really super interested at first but going over the numbers, it made a lot of sense to save money. Everyone was nice and accommodating. The installation was about a month and so far everything has been going great! I like that they monitor the system so they know if something needs repaired. A big plus was the darker solar panels, they look much nicer than the blue ugly ones.

Encor installed in about 3 weeks as they told me. Panels look nice and it covers my power needs! I opted not to get a battery as Nate advised. I have a generator anyway so I dont really need it. I have had them up about 6 months now with no issues!

Its been over a year since we signed the contract they quickly installed the panels on the roof about 3-4 weeks after signing. Once they installed the panels they completely ghosted us. We kept reaching out to them about finishing the install and they refused to respond. I put in a BBB compliant and they finally called to setup up the rest. Which was 5 or 6 ugly boxes on the side of your house just which we were told was supposed to be 1-2 extra boxes. Its been 6 months since then and we still have not used the solar panels. They claimed they were waiting on the city to inspect, which when i called the city they were not aware they needed to. the city came out that week and inspected and sent them an email stating it was good. Encor still has not turn the system on and trying to contact them is nearly impossible. they have a text bot that will just ask you name and say we are busy we will contact you, which they don't. DO NOT LET THEM TAKE YOUR MONEY!! Its a scam it will only cost you money it will not save you anything. Now we are stuck with useless panels on our roof a bunch of ugly boxes on the side of our house a huge loan to repay for nothing.I'd like to have them just take their junk of my house and not deal with them but they sure not going to do that and repair the damages on my home. I'm posting this compliant to everywhere I can.

Encor will take your money and then you will never hear from them again! We purchased solar panels from Encor in late 2022. We worked with Jordan B, and he was very pleasant and helpful. Over the last few months, we've noticed that pigeons are attracted to our roof. On 9/12 I contacted Encor to see if they recommended any particular pest control service or method to repel the pigeons. I wanted to make sure we didn't void our warranty by working with an unapproved vendor or product. They recommended I have their technicians come out and install Critter Guards. They told me that once I paid, they would get me on their schedule, however to this day (10/9) I do not have an installation date. A week goes by, and my husband was concerned, so I texted customer service on 9/19. "Hi, any news on when we're scheduled to have critter guards installed?" No response. The next day, 9/20, I texted "hi again, still waiting on an update since we paid in advance!" No response. Friday, 9/22, I texted "Hi again! what's going on with the critter guard installation we paid for? It's been over a week and I haven't heard back!" No response. I called and left a voicemail. No response. Tuesday, 9/26, two weeks after paying, with no response still, I texted again, this time, I was frustrated. "Hi again, this is getting extremely frustrating. I paid two weeks ago and have not heard back regarding my installation date for critter guards. We need to hear back today about that installation date." FINALLY, a response. "Hi Jazmin, let me follow up with the scheduling team to see if they have an available date." This was not an appropriate response. Two weeks had gone by, and I had been ignored multiple times, and nowhere was there an explanation, or even an apology. There was still no actual update. I understand that ordering materials can take time, but this should be communicated. I asked when we could expect an update, and they said "Jazmin, we've passed along your request to our scheduling team. In the shortest amount of time possible, we'll give you an update. Your patience has been appreciated." (This response made me angry. Do no thank me for my patience, apologize for your terrible project management and customer service skills!!!) I didn't hear anything back, so I followed up again a week and a day later, on 10/4. No response. It has now been 4 weeks since we've paid, and no installation date. I have decided to dispute the charge with my credit card because they are refusing to provide the service I paid them for. DO NOT work with Encor. They will disappear with your money, and ignore you.

I highly recommend NEVER doing business with this company! 1) it took them almost a year to get solar turn on (blaming Duke Energy) it was not Duke it was Encor 2) The turnover is ridiculous, so you are constantly dealing with new people 3) They tell you what all they will install/do and then the next person says they wont do that. They never installed all the components they said they would. 4) They have no ability to manage their own projects, I was constantly having to tell them where things stood... they insisted for a month the system was 'fully installed' until I sent them a picture of the equipment connect to nothing and its still going on... 5) Their system has yet to produce what they said it would, they have done nothing but make excuses for the last 5 months, (the need 3 months to gather data - its been 5, oh we didnt cut down enough trees - they determined what needed to be cut, recommended the tree company who took direction from encor, etc). BOTTOM LINE: they will tell you anything you want to hear but can't/won't deliver. they seem understaffed and under trained, you will keep paying your electric company. BUT THEY WILL GET PAID ON YOUR INSTALLATION WITHIN WEEKS OF YOU SIGNING A CONTRACT.

BUYER BEWARE. I purchased a system from Encore Solar in September 22. When I purchased the system I was told by the salesperson that it would be installed by the end of the year as well as I would get the tax credit from the feds as well as the state. The company installed the panels on my roof in October but did not hook them up because they had to trench to the power pole. They just trenched yesterday, almost 6 months after purchasing the system from them and it is still not hooked up. Additionally, I’m not eligible for the state tax credit this year because the company refused to finish the job last year. This company has zero customer support and they can care less if they screw you. Furthermore, it does not appear that this company actually has employees that work in the field. Everyone that has shown up so far has been a contractor. The contractor that showed up months ago to trench ripped my internet line out of the ground and and Encore still has not fixed it yet. If I could leave this company 0 stars I would. If you are looking for solar you might consider a company that will actually do what they say they are going to do. My install is a typical install and almost 6 months later the system is not hooked up.

This company has the worst customer service ever! Told me in their sales pitch that I would receive a sizable tax rebate to apply to my loan on the panels to keep my monthly payment from increasing after sixteen months. NO such thing! Told me they would send someone out to walk me through how to regularly check my system. NEVER happened! Said they would send someone out to help me install the thermostat they sent me. NEVER happened! Said they would have a manager call me to address my grievances. NEVER happened. I do not even know if the panels are operational since being installed two months ago. I am still paying a monthly electric bill! BUYERS BEWARE! Purchase your solar panels from another company!!!

Had Solar panels installed end of Oct 2022. Didn't get turned on until nearly March 2023. One of my panels stopped producing on June 16, 2023- microinverter error/production issue. Have been contacting Encor since June 17 and get told it's been forwarded to the "scheduling team" for a service call... since July 7. No Service team has arrived! Last response from Encor regarding this issue was Fri Sept 1. DO NOT GET PANELS THROUGH THIS COMPANY UNLESS YOU WANT NOTHING BUT FRUSTRATION!

Horrible company. Not being reimbursed. Fails inspection 4x with latest inspection showing Encor Solar installing panels, not following structural engineers, suggestions. This means they are putting my home, and myself in danger. Do not trust this company! I gave them a one because I had to give a rating. Actually, I wouldn’t even give them a one.