EMT Solar and Roofing Reviews

We recently had solar installed by EMT, Frank O. was our sales rep, he was on top of things throughout the process. When I contacted EMT I was in talks with another solar company via phone. A neighbor recommended EMT and Frank and I'm glad she did. Frank came to our home and showed us his information and I felt better talking to someone face to face rather than someone on the phone in California. One thing Frank said was during the process was, he would still be available for any questions, concerns, or problems, after the start up, whereas some reps may disappear. With electric rates increasing in a couple of months, I'm glad we finally went with solar.

Our experience was great! EMT answered all of our questions, several times (a lot of info to digest) and was very friendly. Their inspector was also very friendly. We required a new roof, it was 26 years old, and needed it. EMT Roofing was comparable to many local contractors. They replaced the roof quickly and did a better job than the original builder! The solar install went just as easy, their team was fast and professional. As a former builder/contractor, I know good work! I recommend EMT to all.

We are excited in knowing our solar panels were installed today. Can’t wait to see the savings! Thank you Stacy for being there every step of the way and for being diligent in responding to our emails and texts to our many questions. We appreciate your superb customer service.

It was a sunny day back in May of 2023 when I realized if I did not finally answer the spam calls for solar energy, they would never stop. The next thing I knew, I met the most honest and professional salesman to date. a man who I can say fits all the necessary traits to become what is near and dear to my heart, A Freemason. An upright man, who spoke with knowledge and only offered the truth. As a skeptic on solar energy, Juan P changed my mind and educated me to where I am an advocate today for solar energy. Nevertheless, the honeymoon ends right there. 1. Signing my contract was a major task due to the mass confusion regarding my installation. 2. The surveyor that was sent was so young, he could not even carry the ladder to get on the roof which I had to do for him. I believe he was so young, that he still left cookies out for Santa. 3. The roof replacement day was a mess since the installers did not proof the main roof on the house first and did the garage replacement first taking the surveyor's word the main only needed repair. This was incorrect and they had to rip the main roof in addition which caused another cost increase and another contract change. 4. Panel installation day started with nothing but issues. They wanted to place an aerial trespass service wire over my driveway which would also affect my neighbor. Once again, they said the surveyor's report on using the garage electric panel was incorrect and this was the only way to get service to the garage solar panel. This caused another delay, which turned into a mountain of miscommunications and false appointments. 5. After multiple discussions, the decision was made to forgo the garage and place all the panels on the front and back side of the main house roof, something I did not originally want but now the roofs were done I had no choice. 6. Electric day installation did not disappoint as the installers came with the wrong information and placed massive equipment in my home and outside my house. They ripped down my basement panels, tore down my walls, and installed two massive 200-watt electric boxes. They ripped out my rose bush and left me with not only a major eye sore outside but a horrible gray set of boxes right in plain sight in my finished basement. 7. Inspection Day- Hey guess what "I Failed!" The inspector not only blasted the installation as poorly done and unsafe, but he also stated it did not even match the plans he had. A big RED failure sticker was given and back to the drawing board they went. 8. The fire inspector next day came and failed us by not having the paperwork. 9. Now to this day no one has come here to change anything, but somehow an inspector is coming back on the 18th of December 2023. I don't know why they think this will pass when the first inspector clearly states everything. was completely wrong and unsafe. Well, I started this in May of 2023 and I am about to go into 2024 still not on solar. You might ask why did I not just scrap this whole project. Not to mention, during this whole time, I was going through Head and neck cancer treatment receiving Chemotherapy and Radiation for 7 weeks. The answer is just two words, or should I say one name; Juan P. The man not only showed his professionalism by never lying to me. He continually was the only one to keep me informed and also took the time out on the weekend to reach out to me to see how I was doing with my treatment. As much of a disappointment Sunnova has been getting me on the grid, Juan has time and time again kept me calling it quits and restores my faith in customer service. I have been financially affected by the changes in the contract and the damage to my house from this adventure. I hope going forward the end can be favorable but at least Sunnova's HR department got it correct by hiring Juan P. I will keep my fingers crossed that this will all be resolved since I am already so deep into it, but my patience is running thin and nothing positive has come from my dealings with my Sunnova solar installation to date.

⚠️ WARNING: STAY AWAY from EMT Solar & Roofing ⚠️ Choosing EMT was the worst decision I made. In just 18 months, their botched roof and solar panel installation turned my home into a disaster zone. Leaks, damage, and deception—EMT's incompetence knows no bounds. Spare yourself the agony; find a trustworthy company. Avoid EMT like the plague.

Absolutely terrible customer sales experience! We spoke to the sales rep who asked us to send the last 12 months of electric bills. We did that immediately. He was late for numerous follow-up calls, and then, when we requested a detailed proposal, he provided us with the same ambiguous document he presented on our first meeting. The lack of professionalism and respect for the customer was incomprehensible. I would absolutely NEVER EVER do business with this firm if their sales representatives are indicative of their performance.