Empower Energy Solutions: Read 84 User Reviews From Real Homeowners

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Verified Customer

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Edward Jaccoma East Providence, Rhode Island

Great team and product - rapid response to questions and concerns

2 months ago

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Mark Quaker

The company made the process quick and simple. Everything was done smoothly and within the time frames suggested by the company.

7 months ago

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Josh Wagner

Great service! Roofing team was fast and couldn’t tell they were at the house it was cleaned so well! Solar team was clean and professional!

8 months ago

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J F

The company was great to deal with at the beginning. Installation went OK with some minor issues. 2 years after installation I had issues with my system and they would only help if I paid $600 for a service call even though the part that broke had a 25 year warranty. Said warranty only covers parts not labor. I said I would replace part myself if they could help with the reprogramming of the inverter with the manufacturer. They would not, said would void warranty, said I didn't care about warranty, would not help. Apparently won't stand behind the products they sell. Now I have a 2 year old system that's been broken for 2.5 months with no support and not working

11 months ago

Reply from Empower Energy Solutions

Thank you for taking the time to write a review, J F. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 475-221-2353. They will be able to assist you with your product.

Aug. 18th, 2025

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Verified Customer

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Ann

2 years ago Edited December 24, 2025

Reply from Empower Energy Solutions

Thank you for the glowing five-star review! We're so happy to know that our team provided you with the exceptional service you deserve. Your feedback is invaluable to us as we strive to maintain our high standards.

Oct. 22nd, 2024

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Verified Customer

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Laura Watt Waterford, Connecticut

The Empower team was great to work with.

2 months ago

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Jon Bill Gloucester, MA

2 years ago

Reply from Empower Energy Solutions

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay energy-independent. Our customer service team is staffed with highly qualified folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Feb. 16th, 2024

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Verified Customer

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Patricia Callahan Plainville, CT

We had talked to another solar panel provider prior to speaking with Empower. The salesman was very aggressive and pushy, he made us uncomfortable,so we sent him on his way. A month or two later we spoke with Tamara and Alan from Empower. They gave us information and options, but no pressure. They always cheerfully responded to my many questions along the way. Once we signed, the process went very smoothly and progressed a bit quicker than we had expected. The crew installing the panels were courteous and also answered some questions for us. Overall, the experience was very positive. I would highly recommend Empower to anyone interested in Solar.

2 years ago

Reply from Empower Energy Solutions

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 16th, 2024

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Verified Customer

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Rotha Nong

Grant from Empower was really helpful and friendly. He explained all the benefits of solar.

5 months ago

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Verified Customer

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Shelly Ni New Britain, CT

I am very happy with their service because they always put customers first. When I had questions and contacted them, they responded fast and solved problems. I chose them after comparing several solar companies because they provided competitive price, great customer services, and quality work. They are professional and transparent. I can’t be happier to have them as my solar energy provider!

2 years ago

Reply from Empower Energy Solutions

Thank you for taking the time to write a review Shelly! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Empower, and we are glad to have you as a member of our family.

Feb. 16th, 2024

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Verified Customer

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Tom Hyland

The solar system I was set up with has greatly reduced my monthly expenses. In fact normally the only amount we're paying is our loan which is much cheaper than our historical bills. Plus local incentives offset part of those payment. I was extremely grateful I went with empower solar when I did as energy costs have risen sharply since then. They also offer a lot of options and were very upfront and realistic about the solar performance/lifetime savings.

2 years ago

Reply from Empower Energy Solutions

Thank you for taking the time to write a review Tom!

Feb. 16th, 2024

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Verified Customer

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Ryan Dobson

From our first interaction with the team at Empower when a personable gentleman knocked on our door, through working with Jackson, the sales/account manager, all the way through installation, we had an absolutely wonderful experience. Everyone was knowledgeable, prompt, and professional. I honestly struggle to think of a similar experience that was so smooth from start to finish.

2 years ago

Reply from Empower Energy Solutions

Hello Ryan, thank you for your feedback. We really appreciate it. We're glad Jackson was helpful to you.

Feb. 16th, 2024

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Verified Customer

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Charles Weber

Very courteous sales staff who explained everything clearly and answered all our questions. Installation was very quick with professional results. Loving our solar. We build credits over the spring/summer and fall, and use them in the winter, resulting in a big reduction in our energy bills.

2 years ago

Reply from Empower Energy Solutions

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay energy-independent. Our customer service team is staffed with highly qualified folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

May. 2nd, 2024

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Verified Customer

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Charles Newport, RI

I couldn’t be happier. Right from the start everything went really well. My panels are actually making money! Chris was awesome every step of the way, always available to answer any of my questions. If you’re considering solar Empower is the way to go!

2 years ago

Reply from Empower Energy Solutions

Hello Charles, thank you for your feedback. We really appreciate it. We're glad Chris was helpful to you.

Feb. 16th, 2024

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Verified Customer

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Nina Torrington, CT

Our salesman Louis M friendly knowledgeable getting the paperwork for Eversource in order for approval .Once approved Empower Energy had the panels installed. Workers were very efficient.We are very satisfied with our experience

2 years ago

Reply from Empower Energy Solutions

Hello Nina, thank you for your feedback. We really appreciate it. We're glad Louis was helpful to you!

Feb. 16th, 2024

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Leah Houghton

They said they would handle all of the work including getting local permits.

4 months ago

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Barry Wood

availability was the key point in this project

4 months ago

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Andrew Crosson

They had the best arrangement and offer for our property!

5 months ago

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Lloyd Cornell

Top notch system installed very quickly. Thanks so much everyone

6 months ago Edited January 22, 2026

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Peter Marzano

Everyone in the company is up front with information and easy to work with!

6 months ago

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Prince Collins Omorodion Eweka

The whole project was managed professionally from start to finish. I was kept informed throughout the process, and assistance was readily available when it comes to completing the paperwork. I will recommend them!

2 years ago

Reply from Empower Energy Solutions

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 16th, 2024

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Verified Customer

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Marc Fredette Waltham, MA

Liked - sales team was very knowledgeable and could always answer my questions. Disliked - the panel configuration couldn't be installed as proposed, but only found out the day of installation.

2 years ago

Reply from Empower Energy Solutions

Hi Marc. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We're sorry to hear about your poor experience with our product. If you’d like to reach us directly, you can call (475) 221-2353. We look forward to speaking with you soon.

Feb. 16th, 2024

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Verified Customer

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AnnMarie Goodwin Thomaston, CT

Very professional, did exactly what they said they were going to do and more. Always answered every phone call and text within a reasonable time. Would highly recommend this company.

2 years ago

Reply from Empower Energy Solutions

Thank you, AnnMarie. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 16th, 2024

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Verified Customer

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Alfred Low-Beer

A couple of delays, but the installation was flawless

6 months ago

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David McKenna

Everything was great! Very Professional

7 months ago

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Donna Mattison-Earls

They were up front about the price and what we could save.

7 months ago

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Eziwhuo Gift

I like Empower Energy Solutions because it helped me manage my power needs more efficiently.

5 months ago

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Verified Customer

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Claire Hibbs-Cusson Oxford, CT

Excellent communication and education prior to signing the contract. Many tasks were taken care of by the team so that it was not a cumbersome process for us

2 years ago

Reply from Empower Energy Solutions

Hello Claire, thank you for your response to our service! We are glad to know your experience with our team went well. Thanks!

Feb. 16th, 2024

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mavris

Empower energy solutions solar is pretty much affordable for me

5 months ago

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Verified Customer

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Brian Wood NA

1 year ago

Reply from Empower Energy Solutions

Thank you so much for your five-star review! We're thrilled to know our services exceeded your expectations.

Jun. 16th, 2025

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Verified Customer

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Bruce NA

2 years ago

Reply from Empower Energy Solutions

Thank you so much for the five-star review! We're thrilled to hear that you had a great experience with Empower Energy Solutions. Your positive feedback inspires us to continue delivering top-notch service!

Oct. 22nd, 2024

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Wayne Dudley

This is my second system installed, and I must say Empower has it all over the previous system !

2 years ago

Reply from Empower Energy Solutions

Thank you for this wonderful review, Michael. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 2nd, 2024

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Verified Customer

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Nathaniel Brown Denver, CO

Smooth experience. Was lovely getting our solar through them.

2 years ago

Reply from Empower Energy Solutions

Thank you for taking the time to write a review Nathaniel!

Feb. 16th, 2024

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Michael Newman Danielson, CT

Great communication throughout the process.

2 years ago

Reply from Empower Energy Solutions

Thank you for this wonderful review, Michael. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 16th, 2024

Empower Energy Solutions Reviews