Elan Solar Reviews

2.9

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112 User Reviews

5.3

Overall Score

2.9

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112 User Reviews

5.3

Overall Score

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Summary of Reviews

Star Rating

2.9

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114 Reviews

Review Breakdown

5 grade

26%

4 grade

13%

3 grade

18%

2 grade

1 grade

34%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Chris Layton, UT

The installation process took a little while and I actually had to pay my first loan payment before the system was even turned on.....I spoke to the Elan Reps a month prior expressing my concern about the system not working before my loan payments kicked in and they deferred to Rocky Mountain Electric. I'm still waiting to see the savings the sales rep advertised, my monthly bill doesn't seem to be going down to Rocky Mountain....He quoted we would only have to pay the $11 Rocky Mountain connection fee....our last bill was over $150. Lastly, the sales rep offered an additional $2000 incentive discount to sell them product and we have not seen this money either.

4 years ago

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Steven Orem, UT

I was very disappointed after the sale to find out that if the power goes out my solar panels stop working, they did not tell me that. It was not smooth at all. They left items here at the house- pallets, some bricks, garbage and they chopped down one of our bushes without telling us. I was so mad. I will never recommend Elan Solar to anybody. They were very hard to get a hold of. Before the sale they were great after the sell they were very very bad. Its fishy to me. They gave us like 25 or 50 dollar Amazon gift card because the guy's chops down our bush and then they just left the bush there. That is pathetic to me. I was so disappointed in Elan Solar after the after the sale, before the sale they sounded great, after the sale they were slow to respond. So disappointed in Elan Solar.

4 years ago

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Verified Customer

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Ryan Sedgwick Lehi, UT

The upfront sales process was great. They were very helpful and detail oriented. That changed upon signing the contract. My panels were installed prior to receiving the permit from the city despite my request to wait. That started the clock ticking. Communication has been lacking since then with weeks between responses (I still have an outstanding issue I hope will be resolved soon).

4 years ago

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Cassandra Payson, UT

The initial installation was fine but they couldn’t get it working for like a month and that was not great. I feel like they could be better at customer service. At one point the solar was not producing and there was no way to now. The warranty is what drew me to it.

4 years ago

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Verified Customer

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Evan Mason Mapleton, UT

I don’t think my system is either running or maybe not at capacity. I’ve had an electrical bill the entire time I’ve been “live” and I can’t seem to find the right person to talk to.

4 years ago

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John Lehi, UT

After a few interactions with support, there isn't much they can offer to help me understand my system or what it is doing. Response times are also slow. The install went fine but after that, there hasn't been much help.

4 years ago

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Verified Customer

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Brian Payson, UT

The installation process went well but it took them a while to get the system up and running and the battery they sold us didn’t work and it took them a long time after the install to back and correct the issues.

4 years ago

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Zachery Santaquin, UT

For me it was hard to get in contact with them. The installation of the panels was great but everything after that has been horrible. We have had the panels for two or three months and they are still not activated.

4 years ago

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Verified Customer

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Edgar Roy, UT

The guys who installed it were wat to loud. The equipment seems to be okay. Customer service does not get back to you when they say they will. I would like them to listen to their customer’s concerns.

4 years ago

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Verified Customer

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Kyle Midvale, UT

No issues. It is great. I like the thousand dollar rebate they offered. They did a good job answering the phone but getting a response from them if you don’t stay on top of things is tough.

4 years ago

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Greg Mapleton, UT

So far everything works well. It is pretty expensive and they were slow to start but eventually things got taken care of. They were pretty responsive when we called.

4 years ago

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Bruce Orem, UT

I wish the process was little bit quicker but they have been very responsive and helpful. Installation was quick it is getting it online that is taking a long time.

4 years ago

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Verified Customer

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Brent Heaton Saratoga Springs, UT

Seemed competitive on install, but Still have high power bill. If I had to do it again I wouldn't go solar from anyone, there is not any savings.

4 years ago

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Verified Customer

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Emily Coalville, UT

Not on top of everything like they should be, I can never get a hold of anybody, but they did manage to install it really good and it looks nice.

4 years ago

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Verified Customer

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Donald Sandy, UT

The salesman was great and every time I call, which has been several times to get things done, they call me back and take care of my problem.

4 years ago

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Verified Customer

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william Weston Coalville, UT

Install and set up went great I was not warned about the financing interest is unreal but I get charged for everything

4 years ago

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Verified Customer

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Richard Mapleton, UT

I am satisfied with Elan Solar. It is decent. They were able to install it fast and good.

4 years ago

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Jacob Reid Saratoga Springs, UT

They were not great about communication and the critter guard has a hole in it

4 years ago

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J jeppe Clearfield, UT

The panels have been on my roof since may 21st and not turned on

4 years ago

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Beryl Santaquin, UT

Installation went well but nobody has ever followed with me on it.

4 years ago