Elan Solar: Read 112 User Reviews From Real Homeowners

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Verified Customer

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Mark Salt Lake City, UT

I trust them. Solar is one of those issues that there's a lot of companies out there and Elan Solar would be one of the ones you can trust. The equipment has been good and worked ever since they installed it. They promised me a date, they were there on that day and had it installed and had it up and working the next day so they were they were really good. Anytime I call and ask them questions and had concerns with the system, making sure it was working properly they always either came out and explained it to me or responded over the phone. They were great help during installation and answering questions during the whole process. When they did get it installed they came out and explained the system and how it worked and hooked up by an app that I could use for tracking everyday which is really very nice so you know overall I think they were probably one of the better companies out there.

3 years ago

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Verified Customer

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Eric Payson, UT

I really haven't worked with other solar equipment that much to know first hand which is better, but it seems to work well and I like the idea of having micro converters at each power cells opposed to having one entire converter so that each panel can work individually the rest. Installation went pretty well. They came they set up and it was about a month or so just waiting for all the permissions to get taken care of between the city and everything to be able to start using the power and for them to put in a new power meter and that was it. Elan is very quick and responsive anytime there was questions, they're reaching out whenever there is any issues.

3 years ago

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Verified Customer

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Chris Layton, UT

The installation process took a little while and I actually had to pay my first loan payment before the system was even turned on.....I spoke to the Elan Reps a month prior expressing my concern about the system not working before my loan payments kicked in and they deferred to Rocky Mountain Electric. I'm still waiting to see the savings the sales rep advertised, my monthly bill doesn't seem to be going down to Rocky Mountain....He quoted we would only have to pay the $11 Rocky Mountain connection fee....our last bill was over $150. Lastly, the sales rep offered an additional $2000 incentive discount to sell them product and we have not seen this money either.

3 years ago

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Verified Customer

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Steven Orem, UT

I was very disappointed after the sale to find out that if the power goes out my solar panels stop working, they did not tell me that. It was not smooth at all. They left items here at the house- pallets, some bricks, garbage and they chopped down one of our bushes without telling us. I was so mad. I will never recommend Elan Solar to anybody. They were very hard to get a hold of. Before the sale they were great after the sell they were very very bad. Its fishy to me. They gave us like 25 or 50 dollar Amazon gift card because the guy's chops down our bush and then they just left the bush there. That is pathetic to me. I was so disappointed in Elan Solar after the after the sale, before the sale they sounded great, after the sale they were slow to respond. So disappointed in Elan Solar.

3 years ago

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Verified Customer

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Douglas West Jordan, UT

Elan has an easy way of refinancing in case we have to move or something we won't be held responsible for the whole cost of the solar. It took an extremely long time to get permits and everything through the city. It was almost five months before we were able to actually turn the panels on. They had to come out three times just doing different things. I like the fact that there's individual inverters.

3 years ago

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Stephanie Salt Lake City, UT

After doing some research I found they have the best product and the most affordable prices. Everything was done smoothly and seems to be running very efficiently. It only took one day to get it up on the roof. The cleaned up their mess. We were happy with what they left us.

3 years ago

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Anonymous Santaquin, UT

Sales person was really friendly compared to other companies that stopped by our house. The installation part was the best experience we had with them as they are hard to get in touch with. We have had problems getting someone out to help us.

3 years ago

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Verified Customer

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Lorren Spanish Fork, UT

Great company to work with. Any time I had a concern, they were right on top of it. It was great. They did a good job putting on new roof and solar on my house. It was fast and looks presentable. It is saving me a lot of money.

3 years ago

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Verified Customer

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Steve Farmington, UT

Overall a good experience with Elan Solar. They are really easy to work with. Their customer service is always very responsive and professional. It has been pretty seamless and smooth. They use higher quality panels and stand behind their product with warranties.

3 years ago

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Verified Customer

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Justin Headley Farmington, UT

There are obviously many solar companies out there, but our sales consultant, Adam P really helped me feel comfortable throughout the buying process. He was very knowledgeable and professional.

3 years ago

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Verified Customer

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Ryan Sedgwick Lehi, UT

The upfront sales process was great. They were very helpful and detail oriented. That changed upon signing the contract. My panels were installed prior to receiving the permit from the city despite my request to wait. That started the clock ticking. Communication has been lacking since then with weeks between responses (I still have an outstanding issue I hope will be resolved soon).

3 years ago

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Verified Customer

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Anthony Salt Lake City, UT

It's working just fine though they should warn their customers about bird potentially getting under the panels and offer some sort of solution for that. It would be great if they offered that as part of the service. It is a little but of trouble getting of someone in customer service after the install was done.

3 years ago

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Verified Customer

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Eric Park City, UT

There is still hardware that needs to be installed but it otherwise ahs been seamless. I haven’t had any problems. If you are looking for alternative energy, give them a call.

3 years ago

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Verified Customer

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Scott Parkinson Tooele, UT

Friendly staff (reception, salesman, and electrician), rated 1 star as installation is still ongoing (almost double the time we were told), electrician didn't bother showing on the first install causing further delays, nobody seems to be following up with next steps in the installation process. We're always having to nudge someone to get things done. Finally, staff rarely return calls if you leave a voicemail. Overall can't recommend as it's been an uphill battle to get anything done, not to mention a breaker box replacement that was promised to us upon signing (since ours is a recall known for arcing) was never delivered. The salesman never documented it, so who knows how much time this box has left or if it's going to cause damage down the road to our system.

3 years ago

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Verified Customer

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Peter Mueller Saratoga Springs, UT

Everything about our experience was great. The only thing I had issues with was their billing department seemed a little scattered and it was a bit frustrating to work with them on a special billing situation.

3 years ago

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Verified Customer

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Ariel McKenna American Fork, UT

Communication between the customer and the company is very poor. No one reached out when there were problems/ delays with our process. Our installation was delayed by almost two months because it was not correctly scheduled. And I had to follow up multiple times about it. I am to the point that I would have just skipped the process altogether to save myself the prolonged headache of this process.

3 years ago

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Verified Customer

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Hunter Holland

The installation process was full of delays and mistakes on Elan Solar side and they refuse to do anything about it. It's been ridiculous trying to work with their customer care team. Go with another company that will care about you

3 years ago Edited September 20, 2021

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Verified Customer

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Rhett Payson, UT

Haven’t had any problems with anything. They set up the appointment, came and everything got installed. Customer support is accessible and easy to talk to. Every time I call, my problems are solved.

3 years ago

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Taminan Layton, UT

Customer service is always available but it often takes two or three calls to get anything done. They have a good deal and walked us through the process and answered all our questions.

3 years ago

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Verified Customer

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Corey Saratoga Springs, UT

Everything, including permits, they took care of. I didn’t have to do much. There isn’t a definite place to call to get a hold of someone in customer service.

3 years ago

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Jason Vernal, UT

Had a lot of problems with my install. It didn’t happen when it was supposed to. It dragged. My rate plan changed. Once they came and finally installed it, there was snow on my roof that had to be shoveled off. They never credited me like they were supposed to. My sales person told me all kinds of things that were not true. They did upgrade my system to cover the additional cost and they were pretty nice so I am pretty happy overall.

3 years ago

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Verified Customer

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Stephen South Jordan, UT

Comparable in price and quality to other companies. The process works great. We could call to know what was happening next. Installation was fine though they did leave some stuff in the yard that we had to clean up.

3 years ago

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Cassandra Payson, UT

The initial installation was fine but they couldn’t get it working for like a month and that was not great. I feel like they could be better at customer service. At one point the solar was not producing and there was no way to now. The warranty is what drew me to it.

3 years ago

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Verified Customer

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Devon Harbaugh Pleasant Grove, UT

Instead of lowering my solar bill, I'm now paying two. My system was installed over three months ago and it still has not been inspected or turned on. Elan Solar does not communicate progress or delays. The only updates I get are the ones I initiate.

2 years ago

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Verified Customer

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Juana Luvian Salt Lake City, UT

I signed up with Elan solar at the beginning of Augusto 2022 and iam making my second payment for the loan I got for the solar panels and I am still waiting for the panels to be connected to the power. No one calls me to let me know how much longer this is going to take. I keep calling the sales agent but all I get is that they are working on it. I should have read the reviews before signing anything. Now I am stuck paying double what I was paying before and I don't know what I'm supposed to do from here. This is one of my greatest regrets.

2 years ago

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Verified Customer

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Evan Mason Mapleton, UT

I don’t think my system is either running or maybe not at capacity. I’ve had an electrical bill the entire time I’ve been “live” and I can’t seem to find the right person to talk to.

3 years ago

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Verified Customer

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John Lehi, UT

After a few interactions with support, there isn't much they can offer to help me understand my system or what it is doing. Response times are also slow. The install went fine but after that, there hasn't been much help.

3 years ago

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Verified Customer

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Juan Castillo Provo, UT

After a couple calls to Elan Solar, my solar system is running and working perfectly. The customer service is very good and kind.

3 years ago Edited January 10, 2024

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Verified Customer

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Mark Pettey Draper, UT

Please see my review on Google for more details. The short story is that it took a lot longer than anticipated to get my panels up and so far my power bill has not come down much at all. My power bill through the summer was over $100 each month. So far this has not been worth the investment!

3 years ago

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Verified Customer

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Sarah West Jordan, UT

Install was super quick but it took us 8 months to finally get it past inspection to be able to turn it on and actually use it. I had to call EVERY MONTH to get our reimbursement check to cover the cost of our loan payment since we weren’t generating.

3 years ago

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Verified Customer

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Angela Brickey Lindon, UT

I am very frustrated with this company. When we purchased our solar panels we also purchased a back-up battery. This was in Oct 2020. When they installed the solar panels they never installed the outlet for the batter. We don’t even have a cord for the battery! After almost a year of emails and phone calls they have still never resolved this problem with us!

3 years ago

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Verified Customer

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Esperanza Salt Lake City, UT

The guy was good in putting them in installing but he was like really bad at explaining stuff and then when we tried calling to ask questions he just never replied he never answered his phone. It was a long process. We have a lot of questions that they don't answer and the bills are the same so that doesn't really help. And they never give me information on the solar panels like the app, they never give me anything on that. And the customer service was pretty pretty bad cause he never answered the phone.

3 years ago

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Verified Customer

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Tim Samsel Heber City, UT

Getting permit and install was real fast however I‚Äôm still waiting for my inspection so we can turn it on, its been over two weeks and still waiting.

3 years ago

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David Riverton, UT

3 years ago

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Anonymous Springville, UT

The price is good and it work flawlessly. Installation was done very quickly, within a day. It was great. They responded to every questions I had.

3 years ago

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Verified Customer

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Pamela Heber City, UT

We had neighbors recommend them. They were able to get it up on the roof in one day. The power company is causing delays.

3 years ago

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Brian Payson, UT

The installation process went well but it took them a while to get the system up and running and the battery they sold us didn’t work and it took them a long time after the install to back and correct the issues.

3 years ago

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Zachery Santaquin, UT

For me it was hard to get in contact with them. The installation of the panels was great but everything after that has been horrible. We have had the panels for two or three months and they are still not activated.

3 years ago

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Edgar Roy, UT

The guys who installed it were wat to loud. The equipment seems to be okay. Customer service does not get back to you when they say they will. I would like them to listen to their customer’s concerns.

3 years ago

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Kyle Midvale, UT

No issues. It is great. I like the thousand dollar rebate they offered. They did a good job answering the phone but getting a response from them if you don’t stay on top of things is tough.

3 years ago

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Carrie Payson, UT

The sales guy is very good. Customer service is very nonresponsive. We struggled to get it installed. Installation was okay. They installed part of it on the roof that doesn’t have attic access so now they can’t access those panels and they are just sitting there.

3 years ago

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Doug Heber City, UT

So far it looks pretty good. They were very efficient getting it set up. It was done in a day. There haven’t been any support issues.

3 years ago

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Enrique Santaquin, UT

They have been kind and professional. The installers were very kind and considerate. Every time I need customer service, they are available.

3 years ago

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Jeffery Spencer American Fork, UT

The process with Elan Solar was smooth and easy from start to finish. The professional team put together an excellent panel design for my house. Elan Solar updated me about the status of every step of the process. They took care of everything from the design to the permits and installation. I highly recommend this company for your solar panels.

3 years ago

Reply from Elan Solar

Thank you for the kind words! We appreciate your business!

Sep. 24th, 2021

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Verified Customer

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Willman Henriquez Lehi, UT

Because , they installed the panel almost one month ago, since then installers told me to wait for inspection but , I don’t know when it gonna be , and no one had call me , so I got the panels on my roof but I haven’t received any services yet !! I don’t know ti have to do

3 years ago

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Tobey Orme Payson, UT

Was promised/guaranteed a certain amount in state (and federal) tax credit which was not delivered. False information. Had to do all the research myself with the state who said I was given false information. Have reached out to management with no reply.

3 years ago

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Martha

It is a very bad experience. I would never recommend it, everything the company and that seller offer is a lie. And also I am paying more than what I paid before. Also, they no by responsible for the 5 months we pay before the installation

3 years ago

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Jonathan Sylvester Salt Lake City, UT

We were promised tax credit for the solar panels and payments below $80.00 when we first signed up for them. Now it is just a hassle to have and we still have to have Rocky Mountain Power Electric which is pointless. Our electric bill is now about $300.00/month. The solar panels are not needed and there's no way to cancel them.

3 years ago

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Bradley Farnsworth Santaquin, UT

Very little follow up since installation. Not even sure how to work my system or if it is even turned on. You expect them to have great customer service when you pay 20k for a system.

3 years ago

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Kambree Layton, UT

Adam, the sales rep did a great job but I don’t know if my solar it working the way it is supposed to. I still don’t know how to use. When I call, sometimes I get connected but sometimes I don’t. I have been given information that was not true.

3 years ago

Elan Solar Reviews

Summary of Reviews