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Elan Solar Reviews

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112 User Reviews

5.3

Overall Score

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Summary of Reviews

Star Rating

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2.9

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114 Reviews

Review Breakdown

5 grade

26%

4 grade

13%

3 grade

18%

2 grade

9%

1 grade

34%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ariel McKenna American Fork, UT

Communication between the customer and the company is very poor. No one reached out when there were problems/ delays with our process. Our installation was delayed by almost two months because it was not correctly scheduled. And I had to follow up multiple times about it. I am to the point that I would have just skipped the process altogether to save myself the prolonged headache of this process.

4 years ago

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Jason Vernal, UT

Had a lot of problems with my install. It didn’t happen when it was supposed to. It dragged. My rate plan changed. Once they came and finally installed it, there was snow on my roof that had to be shoveled off. They never credited me like they were supposed to. My sales person told me all kinds of things that were not true. They did upgrade my system to cover the additional cost and they were pretty nice so I am pretty happy overall.

4 years ago

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Devon Harbaugh Pleasant Grove, UT

Instead of lowering my solar bill, I'm now paying two. My system was installed over three months ago and it still has not been inspected or turned on. Elan Solar does not communicate progress or delays. The only updates I get are the ones I initiate.

3 years ago

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Mark Pettey Draper, UT

Please see my review on Google for more details. The short story is that it took a lot longer than anticipated to get my panels up and so far my power bill has not come down much at all. My power bill through the summer was over $100 each month. So far this has not been worth the investment!

4 years ago

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Sarah West Jordan, UT

Install was super quick but it took us 8 months to finally get it past inspection to be able to turn it on and actually use it. I had to call EVERY MONTH to get our reimbursement check to cover the cost of our loan payment since we weren’t generating.

4 years ago

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Carrie Payson, UT

The sales guy is very good. Customer service is very nonresponsive. We struggled to get it installed. Installation was okay. They installed part of it on the roof that doesn’t have attic access so now they can’t access those panels and they are just sitting there.

4 years ago

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Bradley Farnsworth Santaquin, UT

Very little follow up since installation. Not even sure how to work my system or if it is even turned on. You expect them to have great customer service when you pay 20k for a system.

4 years ago

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Jerry Jensen Spanish Fork, UT

Signed contract in October 2020, it is still not done. They will not return calls and phone numbers do not accept any more messages.

4 years ago

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Cindy Cedar City, UT

Never came to check the work and make sure everything was good. I don’t think it is working. I am dissatisfied.

4 years ago

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carol chacon Cedar City, UT

have no way to get in touch with them. how can I get intouch?

4 years ago

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