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Wells Solar

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6.4

Overall Score

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Justin Alexander Austin, TX

Good service and Amy helped a lot. She answered all my questions about the panels, system, and process. Installation was organized and communicated. Great job Wells.

3 years ago

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Reply from Wells Solar

Thanks Justin!

Jan. 18th, 2021

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Lynn Bastrop, TX

We had panels installed and two free fans. The fans stopped working and they will not fix them unless we pay hundreds of dollars...... Because they were free.

7 months ago

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Stuart Smith Crowley, TX

great individuals even help the neighbors with their system (not Wells System).

1 year ago

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Reply from Wells Solar

Thank you, Stuart. Our team is made of very kind and friendly individuals; I love to hear that.

Aug. 11th, 2022

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Nick Tague The Colony, TX

Although it started with a good experience once the contract was signed, it was confusing and complicated. We made 2 payments before they even fully installed the equipment. Now 6 months later we are still waitin to get the generator that was promised upon signing the contract. Called and emailed at least 20 times and still no eta and keep getting we will get back to you. Really dissatisfied

1 year ago

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Reply from Wells Solar

We apologize for your experience, Nick. It is not characteristic of how the average Wells Solar experience should be. We hope to earn back your trust in us over time.

Mar. 30th, 2023

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Dennis Thompson Marble Falls, TX

Called Wells Solar for service, they came out replace optimizers, did not fix problem, they never returned to trouble shoot to fix issues, sent me a link to do a review of satisfaction, when I put the truth they immediately sent me an invoice for $285.00 for not fixing my issues, will pursue remediation through BBB or State Attorney consumer protection.

1 year ago

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Elaine Munch Dallas, TX

We tried to buy a generator from this company and we put up a deposit to get the 2021 price. They cannot find a place that works for the generator and now they won't give our deposit back. They work backward instead of looking at the property and agreeing that a generator would work, they do as a last step. They told me I would get my deposit back and have not. Be careful if you do business with them.

1 year ago

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Reply from Wells Solar

Hi Elaine, we have returned your deposit and your project has been canceled. We apologize for your experience.

Jun. 22nd, 2022

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Gill Smith San Antonio, TX

Great customer service and responsiveness, including our salesman. A couple of minor issues were addressed immediately and resolved.

2 years ago Edited January 10, 2024

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Reply from Wells Solar

Hi Gill, thanks for giving us the chance to correct your issues and for your review. It means the world to us.

Jan. 17th, 2022

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Cathy Korton Temple, TX

Very good and most went without a hitch.

1 year ago

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Reply from Wells Solar

Hi Cathy, we sincerely appreciate your review. Our team does their best to deal with the curveballs that can happen during an install so we appreciate your trust, patience and business. We looking forward to serving you for years to come.

Aug. 8th, 2022

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Marvin Campbell Killeen, TX

The best I have invest in. Friendly customer service

1 year ago

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Reply from Wells Solar

That is a big statement for us. Thank you for your feedback, Marvin.

Aug. 8th, 2022

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Denis Brauchle Hutto, TX

Great product but customer service is a little hard to reach

1 year ago

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Reply from Wells Solar

Thank you for your review and your feedback, Denis. We sincerely appreciate your review.

Aug. 4th, 2022

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Bennie Cureton Austin, TX

I started looking for a solar company and signed with Wells solar in May of this year. I wanted panels and a battery. It is now December and the project has not started. I’m not sure this company should be voted in the top ranks of solar companies.

1 year ago

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Aaron Bujnowski The Colony, TX

Wells Solar was excellent. They made the whole process of getting solar very easy. I would highly recommend them!

2 years ago

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Reply from Wells Solar

Thank you for your review, Aaron. Keep in mind that you can refer to your friends, family, and neighbors through our app and earn $1,000 per referral!

Jan. 17th, 2022

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De Sossamon Fort Worth, TX

Out of business. Stolen 15,000. From us. Waited a yr and a half. Still no batteries

3 months ago

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Daniel Garcia League City, TX

Jessica was very helpful. Her customer service was great.

8 months ago

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Reply from Wells Solar

Thank you for taking the time to review Jessica and Wells Solar, Daniel!

Jul. 28th, 2023

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Agatha Williams San Antonio, TX

They take long to return phone calls when they call them they do not assist you

1 year ago

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Reply from Wells Solar

Hello Agatha, I'm having my support team reach out to you to see what we may have missed. I apologize for the lengthy return to your phone calls and the lack of support you experienced. This is not exemplary of what we strive to deliver to our homeowners.

Aug. 12th, 2022

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Steven Wayne Ennis Temple, TX

For the most part been very responsive. To my requests

1 year ago

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Reply from Wells Solar

Thank you, Steven. Our team is on it when it comes to making sure you're taken care of and at an efficient pace. We appreciate your feedback.

Aug. 8th, 2022

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Joseph R Leslie Azle, TX

Rough and very very long install experience with poor communication

1 year ago

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Stuart Smith Fort Worth, TX

Everything was taken care of and fixed immediatly if i had any problems which i have had very few.

2 years ago

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Reply from Wells Solar

Stuart, we really appreciate you taking the time to review Wells Solar. We look forward to serving you for years to come.

Feb. 2nd, 2022

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CJ Lab Dallas, TX

Very helpful. Much informed. We really appreciated the info!

2 years ago

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Reply from Wells Solar

Thank you for taking time to meet with us, CJ.

Feb. 14th, 2022

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anupam sumessur Baltimore, MD

They are very knowledgeable and gave me a thorough presentation of what I could expect.

1 year ago

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Reply from Wells Solar

Hi Anupam, thank you for taking the time to meet with us. We'll be here to answer any questions you may have!

Jun. 22nd, 2022

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mary laborn Mesquite, TX

No pressure from sales. Very thorough and knowledgeable.

2 years ago Edited January 10, 2024

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Reply from Wells Solar

Thank you for your review, Mary. We strive to make the switch to solar an informed, no-hassle, and simple choice.

Feb. 15th, 2022

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Richard Arlington, TX

Never there when you text and didn't reply

1 year ago

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Reply from Wells Solar

Hello Richard, we have attempted to reach out to you privately. Could you please pass along your email and last name so I can get your concerns over to our support team.

Nov. 16th, 2022