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Suntria

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7.2

Overall Score

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LAST UPDATED: March 25th, 2024

Suntria was founded under Premier Solar Solutions over 15 years ago in Phoenix, Arizona. A family of electrical contractors started the company. As the solar industry grew, the company decided to join the solar train. 

As a full-service solar company, Suntria prides itself on helping its customers from start to finish. The company has gone to great lengths to keep up with the industry’s ever-changing technology but never loses sight of its original values of stability and integrity. 

Video Customer Reviews

Jacqueline Romo Customer Review Video About Suntria

Jacqueline Romo

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The Good

  • U.S.-Made Panels
  • Financing Opportunities
  • NABCEP Certified
  • Positive Suntria Reviews

U.S.-Made Panels

Suntria guarantees its clients award-winning solar panels made here in the United States. Suntria installs Silfab panels, known for their intelligent technology, innovative designs, and reliability.

Additionally, Suntria sources its micro inverters (the component responsible for converting the energy gathered by solar panels into usable electricity for your home) from Enphase, a world leader in solar inverter technology. Suntria also allows customers the opportunity to upgrade their solar energy systems by adding a solar back up battery.

Solar production, labor, and key system components are all covered by Suntria's industry-leading 30-year comprenhensive warranty, which also covers customers in the event of an installation-related roof penetration or leak. 

Financing Opportunities

The company gives you plenty of options when paying for a solar system with Suntria. Clients can pay upfront with cash or by card. Or they can finance their system and possibly get interest-free, deferred payments for 24 months. They can also lease their system with rates as low as 2.99 percent. 

It’s nice to see a solar company offering consumers a variety of ways to pay for a system. Everyone has a different financial situation, but that shouldn’t stop you from being able to afford renewable energy. 

NABCEP Certified

The NABCEP certification shows that Suntria goes above and beyond for its clients. Those with the certificate are well-versed in everything solar and have proven capable of meeting the rigorous demands of renewable energy. The certification is not required of solar companies, but it indicates that the company truly cares about doing a good job for customers. 

Positive Suntria Reviews

Suntria has earned a number of positive verified reviews on Best Company. As of August 2023, more than 90 percent of Suntria Reviews posted to our site rank the company five out of five stars. Customers credit Suntria's expert team of service representatives and consultants as being professional, informative, and overall helpful at explaining the process of going solar, what their options are, and the associated costs and benefits.

Customers also identify Suntria's technicians as proficient installers; they build systems that deliver on the estimates made during the initial consultation. 

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The Bad

  • Does Not Provide Exact Service Areas

Does Not Provide Exact Service Areas

Suntria offers its services in 10 states — Arizona, Arkansas, California, Florida, Idaho, Missouri, Montana, Nevada, Texas, and Utah. And while the website gives a general location (area or city), it is not entirely clear where the line is drawn.

For example, Suntria operates in Florida. The website further clarifies that it operates in Orlando, Florida. That said, we can’t know if the company is willing to offer its services in neighboring cities.

While this may not seem like a big deal, it can be highly frustrating for consumers to start filling out applications for quotes only to learn that their home isn’t within the service area. We recommend contacting the company first to determine if your home is a part of the company’s service area. 

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The Bottom Line

Suntria has always promised to provide consumers with quality service and products and we expect homeowners to have a positive experience when working with this company. The company is upfront about what products it uses, its warranty information, and it even has gone to the effort of getting additional certifications.

Plus, it offers several different financing options for consumers so that there is something for everyone, no matter the situation. It would be nice if Suntria could provide more detailed information on the service area in each state, but that can be easily remedied by calling and asking. 

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Star Rating

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4.3

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59 Reviews

Review Breakdown

5 grade

73%

4 grade

12%

3 grade

2%

2 grade

2%

1 grade

12%

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George Genn Oklahoma City, OK

If you considering Solar for your house, don't use Suntria. The a sales rep from them was a guy named Nick T. If guy you're talking to this guy ask for a different person or better yet use a different company. He got me to roll another loan in to the solar loan, but then didn't tell me how the first loan is going to be paid off, until after I'd sign for the solar loan. Also Nick promised me 3 months connected to solar before I would have to make the first payment on the solar loan. This is were the deal goes shady, instead of the banks paying each other, the money is supposed to be dispersed to HIM and HE has to bring me a check. He lied about when Suntria got paid from the loan company saying the solar has to be completely installed and connected before Suntria gets paid. After Suntria got paid and the solar is connected, instead of bringing me a check he gave vague answers as to when he's going to bring the check and when the money was to be dispersed to him. He lied to me about what is causing delays in the project when delays occur as well. This all started back in August 2023 for me, the solar was installed in September 2023. I spoke with Nick asking about the money to pay of the first loan, he stated that Suntria doesn't get funded until Solar is completely connected to the power grid, this was a lie. I spoke with the loan company in October 2023 and was informed Suntra was paid back in September 2023. I asked Nick about this and he changed his story to he doesn't get his disbursement until the solar is completely connected to the power grid. So I ask Nick what was remaining to get the solar connected, he told me Suntria is waiting on OG&E due to a shortage of their smart meters. In November 2023 I called OG&E, and was informed this was also a lie. OG&E was waiting on Suntria to come fix a connection before OG&E would be able to inspect and install said smart meter. I asked Nick about this and he stammered and changed his story again. In December 2023 the solar loan is now wanting paid and the solar is installed but not connected to my power or the grid. Finally in January 2024 Suntria fixes their connection issue. Then OG&E does their inspection and installation on the same day a few days later. I contact Nick letting him know that all the solar has finally been connected asking when I can get the money to pay off the loan that was rolled in to the solar. I'm still trying to get this money from him and his company. I am tired of this sales rep ghosting me to the point I have had to contact people in their headquarters, to deal with their employee and the theft of my money at this point.

1 month ago

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Reply from Suntria

Good afternoon Mr. Genn. We apologize for the delay of payment that your sales represenative promised, although it does look like your project manager Maddy was able to get in contact with you 12/13 and let you know we have processed the reiumbursment. She will contact you the moment it has been sent over to your account and if you have any more questions or concerns please reach out to her. Thank you for your patience during this time and apologies for having to wait till that has been deposited.

Feb. 17th, 2024

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William Ashburn, VA

Terrible communication, lack of empathy. Thought it would be a cake walk, but the entire process has been a nightmare and a financial burden. Suntria installed our panels 7/5/23, but it took until 12/9/2023 for someone to come out to actually turn on the system, so we didn't receive any solar benefit for a solid 5 months ; I'm still paying full electric bills on top of paying for the solar panels. It is now 2/1/2024(7 months later) and we've failed inspection 4 times, which gives me the impression Suntria does rushed jobs, neglecting adequate safety standards for proper installation. This company does not care for quality installation or care about their customers. We're just continuing to drain finances on an unfinished service. Other Issues: On the date of installation, 7/5/2023, one of their service techs dropped paint and damaged my garage floor and wife's car, something I would have turned a blind eye on, but now it's just left a bad taste in my mouth and my wallet. On the 3rd inspection(that failed),12/8/2023, one of the techs for some reason tried climbing on top of my water heater and caused a short, leaving my family with cold water for 2 days, which Suntria tried to avoid accountability, until I made a big fuss for someone to come out, on 12/9, in which all they did was reconnect the burnt prongs back to the outlet of my water heater and turned the setting to make my water hotter; they didn't replace anything. On this day they finally turned on my solar panels, making it seem like they saved the day, but it was just something that the first time installers forgot to do on day one; complete amateurs. After the 4th inspection(which failed again), 1/5/2024,Suntria said they would have someone the following morning of 1/8/2024, but their techs came late in the evening, and had to shut off my power in the middle of the night, leaving my family in the dark during our dinner time. I tried calling the Dallas Branch Manager, Brandon, to inform that I was upset with how this was coordinated, but never got a call back; just complete lack of empathy. Suntria has been extremely subpar in its way of communicating with customers and providing adequate updates on when work is going to be done and when people are going to show up to your house; I had 2 random people from "Oncor" show up to my door to work on the meter before the panels were even installed at the time, something Suntria never informed me about. On 1/30/2024, Inspector showed up, Suntria never showed, as Suntria didn't properly communicate/coordinate times for the gentleman; another frustration to add to my bucket of disappointment. Their sales rep, Zach B, gave us assurance that we were going to get the best service possible by this company, but it feels very disingenuous that there were no check-ins or follow ups after the panels were installed. I've had a terrible experience with one of the project managers, Caitlyn S, who was unprofessional and unhelpful in times when I really needed some guidance on my reimbursements(for all the months I paid for the panels with no activity and failed inspections), and when Suntria damaged my water heater. I urge Suntria to restructure the way they communicate with their customers and inform them about the process, via SMS or Email, as I had to call repeatedly the Sales rep and the Business, asking for updates, only receiving zero response. These things could easily have been provided to me in an automated fashion. I can't say how many times it's felt like I was duped by a phony business when no one answers their calls or when I get unknown SMS messages from contacts(with no name) stating they're from Suntria asking to click suspicious links to refer people, something I WILL NOT do even if they were legitimate as this company has dragged this on. All in all, extremely dissatisfied. I hope Suntria does better with future customers, but for now that is but a dream.

1 month ago

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traci friend Oklahoma City, OK

Beware!!! Do not use them. We are having an awful experience with them since May of last year. I have posted numerous reviews on Google, yelp. Filed two complaints with BBB. If I could give zero stars I would.

3 weeks ago

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Dale March Dallas, TX

We were sold on the solar system last year. We were promised a tax break(9000 ish). They screwed around and didn't get the system installed before the end of the year and now we find out there's no tax break "this year". So we made a mistake by selecting this company. Nothing but lies and our system still hasn't been installed. Now they are saying next month. I can't believe they got over on us like this. Oh well, maybe we'll get what we paid for eventually.....

2 months ago

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Shay Kinsey Azle, TX

Avoid at all cost! I got the Solar from Suntria against all reviews hoping I wouldn't have the same problem. Well I did. There has been barely any communication at all between the "project manager" the "assistant" and also the crew that did the install. I have gotten to the point I have to call corporate just to get a call and still haven't got a call back, this had gone on for almost a month no communication and my system is installed and not working and now I'm stuck in a 35 year contract, a bill I have to pay! They did not consult me about the plans for install as they said they would just tell me a day they would show up. The system isn't working and it's been a month with no response from anyone!

6 months ago

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Reply from Suntria

Shay, we apologize for the experiance you have had during your solar process. It looks like in our notes we reached out to our VP of sales to reach out to you and get this resolved. Please let us know if he has reached out and if you need anything else! We hope to get this resolved ASAP!

Oct. 11th, 2023

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jk Osterloh Fort Worth, TX

Wish I could give Suntria no stars. Had the system installed in June 2022, activated in July 2022. About 75% we're producing ok, when I contacted them they said some panels may produce less every now and then. Then June 2023, 33% quit producing. Finally after emailing, calling they sent a subcontractor out, he found a box with burnt up connectors, surprised it didn't blow the whole system. He also told me that the mapping of our system was horrible and needed attention, but he doubted Suntria could be accountable enough to do it. Now our system is 50% down and after 15 emails NO ONE HAS CONTACTED US TO REPAIR, but I'm still making payments for the system and paying electric bills, ????????????DO NOT BUY SUNTRIA SYSTEM. wish I could upload pictures of the damaged box and burnt connectors!!!

8 months ago

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Reply from Suntria

Jk, we apologize for the lack of communication and not getting this resolved ASAP. I have forwarded this over to our director of operations who will be able to get this resolved as soon as possible. For any reason you do not hear from him within the next week please let us know!

Oct. 11th, 2023

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Guy Johnson Ames, IA

Do not go with this conpany they don't back there puducts sold. I have had solar since 2016 the bills are still high and the battery backup system has never worked properly and has nit work at all for the last 3 yrs. Will nit return calls and/emails.

5 months ago

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Reply from Suntria

Guy, we have reached out to Francine about reaching out to you ASAP about getting this resolved. For any reason you do not hear from us by the end of the week, please let us know! We apologize for the lack of communcation and will get this resolved!

Oct. 11th, 2023