Name: Sunrun
Rating: 4.0

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Santhosh Balli

Poor service No concern for customer Technically inefficient systems Mis-use of personal banking information on file. Charges credit card for high $$ without notice that customer has no clue about Takes months to revert back on a case. They just keep transferring calls from one team to other. Customer reps have no knowledge Concerned to mint money

2 months ago

Reply from Sunrun

Hello, Santhosh, thank you for taking the time to reach out to us. We are so sorry to hear that you are not satisfied with the services provided, and for that, we sincerely apologize. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please feel free to email us at [email protected]. Thanks!

Feb. 16th, 2024

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Mike Campbell Milton, VT

If I had it to do all over again I would in a heart beat! Very professional, friendly, and competent staff from top to bottom.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mike! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 30th, 2024

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Connie L Irvine, CA

Overall we are very happy with our solar panels and all the workers that came to our house for the installation. There were several scheduling problems that wouldn’t have happened with better communication.

3 months ago

Reply from Sunrun

Thank you for bringing this matter to our attention, Connie. We genuinely apologize for the scheduling problems that took place during the installation process. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

Jan. 25th, 2024

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Verified Customer

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Cheryl

Employees from start to finish were wonderful, polite, and thorough. Very responsive, very little problems. Very easy, very quick.

6 months ago

Reply from Sunrun

Thanks for your review, Cheryl! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Wendell

They answered every question we needed and they've been there if we've needed them in between. Our experience has been great, with no problems.

6 months ago

Reply from Sunrun

Wendell, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Barbara

If I ever have questions, they're there to answer. I generate more power than I use, and the panels seem to be working well.

6 months ago

Reply from Sunrun

Thanks for your review, Barbara! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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Carol

I don't have any problems with them at all. It saves me a lot of money to have SunRun on my roof and I don't have to pay all that electric bill.

6 months ago

Reply from Sunrun

Carol, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Dave Jensen

Sunrun provided an excellent buying experience! They clearly communicated our next steps, when to expect progress, and were friendly throughout.

6 months ago

Reply from Sunrun

Dave, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Paul Bordas

The ease of adding panels to my home. The clarification as to how the system works and how it would affect my electric costs.

6 months ago

Reply from Sunrun

Paul, thank you so much for your review. We are so happy to hear that you had a great experience with us and welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Tammy Woods Orland Park, IL

All has been really great, the panels are working we are producing energy, ComEd is charging a handling fee but that is to be expected. All is well.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Tammy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 22nd, 2023

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Verified Customer

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John

My system failed on 9/6 while I was on vacation. No notice or action from SunRun. Scheduled repair10/5. My system has worked for many years at rated output with out fail.

7 months ago Edited September 20, 2023

Reply from Sunrun

John, thank you for your review and we are so happy you have enjoyed your services with us. We will be sending you a private message for additional information so we can look into your concerns for you. Thank you!

Sep. 20th, 2023

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Verified Customer

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Scott Sewell, NJ

The installers that were at my house said they would be returning to cut a few pieces that were too long. They never came back and I haven’t been able to get anyone back. There are 3 pieces that extend past my roof and it doesn’t look good at all. Also, we were offered a $1000 referral for anyone that we recommended SunRun to as long as they also purchased solar. We never received that $1000.

7 months ago

Reply from Sunrun

Oh no, Scott! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Sep. 20th, 2023

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Verified Customer

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Gregory Los Angeles, CA

Very happy with my solar panel system. My $11,500 (20 yr) lease will be recovered at the end of this year (6.7yrs). No problems EVER!!

7 months ago

Reply from Sunrun

Gregory, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Cheryl Haines City, FL

I’m getting electric bills that are 223.84 that’s awful plus I’m paying you guys a 101.00 not like this at all especially with things being so much money we are seniors so this is hard

7 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Cheryl. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 5th, 2023

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Ashley Peterson

The SunRun team that I worked with was very friendly and easy to work with. They communicated clearly and were easily accessible for any sort of questions related to the entire process, which was appreciated!

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ashley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 20th, 2023

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Ed Rothschild Vernon Hills, IL

The installation went smoothly and the system has worked perfectly for more than three years now. The cost was more than offset by the huge drop in monthly electric bills, from $250-350 a month to less than $20

4 months ago

Reply from Sunrun

Thanks for your review, Ed! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 4th, 2023

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Lasteveia Dixon Bakersfield, CA

Sunrun is a great company to work without! All the professionals are friendly and very knowledgeable. The process was smooth and any questions we had were answered speedily. Choose Sunrun for all your solar needs.

5 months ago

Reply from Sunrun

Your review brightened our day, Lasteveia! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 21st, 2023

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R. C. Writes Milpitas, CA

The two is based on the missing service for installing a new system for a new customer. 1) The installation did not pass inspection. The Sunrun crew stayed a few hours, applying fixes for the reported faults, and stated the follow-up should be in about a week. 2) No appointment was set up. After no call-back, for two weeks, I scheduled an appointment. They NEVER updated the available days - for a while it was only 2 days a week - which became full week like everyone else. I told them twice - they NEVER updated their work order. 3) I was NOT informed that staying around to label the breakers was part of the PGE inspection. 4) The installation was Oct 14, 2023. With all the delays, and the reschedule to pass the inspection - the best they can offer is Dec 14, just before christmas break. 5) If solar panels are approved and activated before 2024, I will consider it a lucy day and buy a lottery ticket. 6) No solar power until half of winter has passed - with the winter heating bills. The flexible payment plans are great. Everything is great until installation has be corrected before the service is actually available.

5 months ago

Reply from Sunrun

Thanks for letting us know, R.C. My name is Frances, and I am part of Sunrun's Social Media Team. Let me start by saying that we are so sorry it's taking longer than you had expected to get the system installation completed. We want to do everything we can on our end to help resolve this as quickly as possible. In order to best assist you we will be sending you a private message requesting more information.

Nov. 20th, 2023

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Angel Gonzalez

I'm saving a good amount of money on my electric bill.

1 week ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 13th, 2024

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Verified Customer

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Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

1 year ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

1 year ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

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Verified Customer

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Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

1 year ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

1 year ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Cynthia Mccabe

Easy, efficient, affordable, good communication

1 year ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022

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Verified Customer

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RUSTAM ALI Hayward, CA

They have been providing us with a great service so far the system is running properly without any difficulties since they have installed my panels I have been getting enough energy for my property I would say that I'm satisfied with the service I have been provided by Sun Run .

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rustam! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Anonymous

I did have a very large bill and I wish customer service would have been a little bit more clear. I have no complaints with the equipment. The value for your money is good. I have solar and I'm pleased, it has been good.

1 year ago

Reply from Sunrun

Thanks for your review! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Yehuda

The installation process went smoothly. There is very good customer service, they were there when I needed them to answer my questions and they were patient with me when I didn't understand.

1 year ago

Reply from Sunrun

This is awesome, Yehuda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Juana

Returned my call when there was an error or when there was any problem. They were polite and really helpful with any questions that I had. It is working very well right now and the whole process of installation went well.

1 year ago

Reply from Sunrun

Thanks for your review, Juana! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Kevin

This is a good company. The customer representative was outstanding. Very smooth, everybody was was on point and did a good job. It's the top quality of materials and the backup battery we had is excellent.

1 year ago

Reply from Sunrun

This is awesome, Kevin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Michael

It is the most clean, it's nice, it's finished off real well professionally installed. They have a lady there named Nora who really treated me good and walked me through all the procedures very well.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Donald

Installation was uneventful, they were gone in one day. They put forty five panels up. They were very professional. They were very organized, they were timely. And all have very good people skills.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Donald! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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James

Some of the outside trim was scratched during the installation. I think they should be more careful on the installation when they put it in. Other than that install went well, very good. Customer service is very attentive, detail oriented.

1 year ago

Reply from Sunrun

Thanks for the review, James! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 26th, 2022

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Verified Customer

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David

I have very good communication with Jasmine at grid alternatives. And the service is very good. It covers most of my utility usage. Very smooth. They answer my questions and stay in touch with me.

1 year ago

Reply from Sunrun

This is awesome, David! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Joe

We've had a little bit of a trouble with service but not much, everything's fine. Install went super well, I was totally amazed how quickly those boys got it done. We're just happy with everything.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joe! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Frank

They have always been there for us. They fixed my inverter, in fact they had to put a new inverter in when it went out because we are leasing it, so so far what they have been doing satisfies me. The installation was a win.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Miguel

They were great representatives, great teamwork, great communication skills. Install went awesome, it went great. They came in they did awesome work. Good equipment good quality.

1 year ago

Reply from Sunrun

Thanks for your review, Miguel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Michael

They took care of everything, they secured the approval and got the permits and everything and it went seamlessly. Everything's working just fine and my electric bill went to zero. The installation process went fine.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Nathan

During the process, everybody got back to me very quickly and had the answers I needed. The product is performing as I expected it to. The team showed up on time and finished very quickly taking care of landscaping. The installation was great.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Shelley

I've had no problems with them. They installed it in a timely fashion and they're just good to work with. The product seems to be working just fine. It all went pretty effortlessly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Shawn

I have had no problems with them. It was a very good experience. I would refer them to anybody else. This is one of the greatest things that I have done, it helps the environment and also helps the consumer to save money.

1 year ago

Reply from Sunrun

Thanks for your review, Shawn! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Normand

I chose them because they seem to be more professional. The installation process took a little bit longer than I had expected but it went well. It went smoothly and everything was running in one day.

1 year ago

Reply from Sunrun

Your review brightened our day, Normand! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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Gary

It's very clean looking and very efficient. I like their customer service as well. The installation process was very simple, one day it was done. I am completely satisfied and pleased with them.

1 year ago

Reply from Sunrun

Thanks for your review, Gary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Paul

Every Time I've called I've gotten an immediate answer and the problem fixed. It's been quite a few years now and I have never had a problem with it. It went smooth as it can be.

1 year ago

Reply from Sunrun

This is awesome, Paul! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Robert

The one salesman never called me back which was frustrating but the company is very good. Everything is working out well so I'm very happy with myself that I made a good decision and I am happy with the company.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Paul Huber Las Vegas, NV

My power system is excellent. Does everything I expect from it. SunRun service is at fault. When I talk to Representatives, they are always pleasant and seem to have concern over my issues. But it end there. I get referred to other departments or to subcontractors who just done close back with me. I call SunRun back to follow up and nice sounding people commit to getting the work done, but it never happens.

3 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Verified Customer

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Fred Apple Valley, CA

We shop at Costco and we found the company there and we went with them because we wanted the best company. They answered all out questions. It has gone quickly and we’ve had no problems.

3 years ago

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Verified Customer

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Michael Fairfield, CA

I didn’t have to spent a lot of money to have a solar put on my house with the offer that was presented. Everything has worked out according to plan. Everything is good: customer service, installation, and equipment.

3 years ago

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Verified Customer

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Jerome Stockton, CA

There is always room for improvement. The equipment is good and my panels are getting a lot of sun and making my energy stay low. One thing I would note is that Sun Run didn’t say up front that your bill will go up every year. They might want to really put that out up front when they are promoting or selling because we didn’t know until I called about it and they said it was in the contract. Also if you sell the house and they new owners don’t want solar the previous owners are still liable for the solar. Those are two negatives I have with Sun Run. Just be up front with your customers.

3 years ago

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Verified Customer

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John Las Vegas, NV

Installation was fast. They were in and out of here in two and a half hours. If you do nont do a direct pull out of a bank account or credit card they charge you the $75 processing fee which is a joke.

3 years ago