Name: Sunrun
Rating: 3.6

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

5 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

5 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

5 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

5 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

5 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

5 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

5 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

5 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

2 months ago

Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Kory

They're very efficient but there were too many problems they had to fix.

2 months ago

Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Verified Customer

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Tobias

They respond and it's been good so far, although we have one cracked panel.

2 months ago

Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Verified Customer

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

2 months ago

Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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David Lexington, SC

the rack pack completed in one day and were very professional

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

2 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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Verified Customer

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Barbara Bernhart Rockville, CT

Having solar over the last several years has definitely saved me quite a bit of money.

3 months ago

Reply from Sunrun

Thanks for your review, Barbara! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 5th, 2023

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Verified Customer

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Maureen Medill Hemet, CA

I like the box I got and the neat installation I received in the garage and the outside wall.

3 months ago

Reply from Sunrun

This is awesome, Maureen! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 5th, 2023

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Ramkumar Nachimuthu CA

WOST Company and NOT RECOMMENDED for SOLAR panels. They started this project on Feb 2023 and still didn't get permission from city. Meanwhile sunrun installed solar panels. I talked to city and city saying sunrun is not responding their queries. so i asked sunrun to terminate my project because of excess delay but they are saying i am liable for the installation. sunrun installed solar panels without getting approvals from city and cheating customers and still they are net able to get permits. so this is not worth for single star also. DO NOT go with SUNRUN.

2 months ago

Reply from Sunrun

Ramkumar, your willingness to provide your service address is greatly appreciated. We want to express our sincerest apologies for the extended time it’s taking to activate your system. Rest assured, we’re committed to helping you resolve this matter promptly. An Escalation Expert has been designated to review your account thoroughly and will reach out to you as soon as possible. Your concerns are our priority, and we're dedicated to finding a resolution. Thank you for your understanding and patience during this process.

Sep. 15th, 2023

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TRUCKMAN2017 Denville, NJ

The service is great customer service is good better than anything. I ever experience it’s not a machine l like there service they treat you like a person.

3 months ago Edited August 22, 2023

Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Aug. 15th, 2023

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T. C.

Got 12 panels (490 watts) , 1 tesla battery 13.5 , i turn on 2 air cond. 1 is 12 btu , 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am , Not happy at all ! would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. at 72° thats hot i want cold 60° . keep this in mind at time of purchase. c.s. said use 1 air cond. not much help..having 2 batteries for $240 . monthly for 25 yrs..that is helping ! NO HELP FROM SUNRUN ! STAY AWAY ! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ. Aug. 29, 2023 - update - No help from sunrun , they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night , wow some customer service! i'm in moca , P.Rico. These solar panels need more power & another battery to work efficiently ! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS ! To sunrun : System has 25 year guarantee why do you want to send specialist to my house that charges me $190. for 1 visit amazing customer service !

3 months ago Edited September 6, 2023

Reply from Sunrun

We appreciate you bringing this to our attention, T.C. We are so sorry to hear that you are having issues with your battery and our team would be more than happy to look into this further to see what the issue is. We will be sending you a private message requesting additional account information so we can assign an Expert to your case that can help you further. Thanks!

Aug. 15th, 2023

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Verified Customer

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Raymond

They answered my questions with the correct information.

1 month ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 24th, 2023

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Verified Customer

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James New York, NY

If I completed this survey 12 months ago, I would have given 5 stars across the board. But this year I started to receive bill from my utility company because my system wasn’t covering 100% my power needs. When I contacted Sunrun customer service, they were unable so satisfactorily address my needs. As a result, I feel as if the original sales representative who signed me up didn’t explain the contract properly. I’m not saying I was intentionally misled, but certain important facts weren’t properly explained.

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention, James! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Oct. 3rd, 2023

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Verified Customer

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Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

1 year ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

1 year ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

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Verified Customer

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Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

1 year ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

1 year ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Cynthia Mccabe

Easy, efficient, affordable, good communication

1 year ago Edited June 16, 2022

Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022

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RUSTAM ALI Hayward, CA

They have been providing us with a great service so far the system is running properly without any difficulties since they have installed my panels I have been getting enough energy for my property I would say that I'm satisfied with the service I have been provided by Sun Run .

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rustam! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Anonymous

I did have a very large bill and I wish customer service would have been a little bit more clear. I have no complaints with the equipment. The value for your money is good. I have solar and I'm pleased, it has been good.

1 year ago

Reply from Sunrun

Thanks for your review! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Yehuda

The installation process went smoothly. There is very good customer service, they were there when I needed them to answer my questions and they were patient with me when I didn't understand.

1 year ago

Reply from Sunrun

This is awesome, Yehuda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Juana

Returned my call when there was an error or when there was any problem. They were polite and really helpful with any questions that I had. It is working very well right now and the whole process of installation went well.

1 year ago

Reply from Sunrun

Thanks for your review, Juana! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Kevin

This is a good company. The customer representative was outstanding. Very smooth, everybody was was on point and did a good job. It's the top quality of materials and the backup battery we had is excellent.

1 year ago

Reply from Sunrun

This is awesome, Kevin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Michael

It is the most clean, it's nice, it's finished off real well professionally installed. They have a lady there named Nora who really treated me good and walked me through all the procedures very well.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Donald

Installation was uneventful, they were gone in one day. They put forty five panels up. They were very professional. They were very organized, they were timely. And all have very good people skills.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Donald! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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James

Some of the outside trim was scratched during the installation. I think they should be more careful on the installation when they put it in. Other than that install went well, very good. Customer service is very attentive, detail oriented.

1 year ago

Reply from Sunrun

Thanks for the review, James! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 26th, 2022

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David

I have very good communication with Jasmine at grid alternatives. And the service is very good. It covers most of my utility usage. Very smooth. They answer my questions and stay in touch with me.

1 year ago

Reply from Sunrun

This is awesome, David! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Joe

We've had a little bit of a trouble with service but not much, everything's fine. Install went super well, I was totally amazed how quickly those boys got it done. We're just happy with everything.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Joe! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Frank

They have always been there for us. They fixed my inverter, in fact they had to put a new inverter in when it went out because we are leasing it, so so far what they have been doing satisfies me. The installation was a win.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Miguel

They were great representatives, great teamwork, great communication skills. Install went awesome, it went great. They came in they did awesome work. Good equipment good quality.

1 year ago

Reply from Sunrun

Thanks for your review, Miguel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 26th, 2022

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Michael

They took care of everything, they secured the approval and got the permits and everything and it went seamlessly. Everything's working just fine and my electric bill went to zero. The installation process went fine.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Nathan

During the process, everybody got back to me very quickly and had the answers I needed. The product is performing as I expected it to. The team showed up on time and finished very quickly taking care of landscaping. The installation was great.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nathan! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Shelley

I've had no problems with them. They installed it in a timely fashion and they're just good to work with. The product seems to be working just fine. It all went pretty effortlessly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Shawn

I have had no problems with them. It was a very good experience. I would refer them to anybody else. This is one of the greatest things that I have done, it helps the environment and also helps the consumer to save money.

1 year ago

Reply from Sunrun

Thanks for your review, Shawn! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Normand

I chose them because they seem to be more professional. The installation process took a little bit longer than I had expected but it went well. It went smoothly and everything was running in one day.

1 year ago

Reply from Sunrun

Your review brightened our day, Normand! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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Verified Customer

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Gary

It's very clean looking and very efficient. I like their customer service as well. The installation process was very simple, one day it was done. I am completely satisfied and pleased with them.

1 year ago

Reply from Sunrun

Thanks for your review, Gary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Paul

Every Time I've called I've gotten an immediate answer and the problem fixed. It's been quite a few years now and I have never had a problem with it. It went smooth as it can be.

1 year ago

Reply from Sunrun

This is awesome, Paul! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Robert

The one salesman never called me back which was frustrating but the company is very good. Everything is working out well so I'm very happy with myself that I made a good decision and I am happy with the company.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Paul Huber Las Vegas, NV

My power system is excellent. Does everything I expect from it. SunRun service is at fault. When I talk to Representatives, they are always pleasant and seem to have concern over my issues. But it end there. I get referred to other departments or to subcontractors who just done close back with me. I call SunRun back to follow up and nice sounding people commit to getting the work done, but it never happens.

3 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Fred Apple Valley, CA

We shop at Costco and we found the company there and we went with them because we wanted the best company. They answered all out questions. It has gone quickly and we’ve had no problems.

3 years ago

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Verified Customer

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Michael Fairfield, CA

I didn’t have to spent a lot of money to have a solar put on my house with the offer that was presented. Everything has worked out according to plan. Everything is good: customer service, installation, and equipment.

3 years ago