Name: Sunrun
Rating: 3.6

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Verified Customer

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Gordon Beaver San Lorenzo, CA

I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.

5 years ago

Reply from Sunrun

Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Richard Hoffman Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

5 years ago

Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Apr. 5th, 2018

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Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

3 weeks ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

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Verified Customer

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Jessica

it went wonderfully and it's been seamless and works great. I've never had any problems with it.

2 months ago

Reply from Sunrun

Thank you Jessica for sharing your experience, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

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Verified Customer

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The Gilsons El Dorado Hills, CA

We have never had a problem with Sunrun. Install was quick and I still have not had a utility bill

2 months ago

Reply from Sunrun

Thanks for your review, The Gilson's! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 27th, 2023

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Verified Customer

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Rosa Wilmington, CA

The savings have been amazing and the attention to customer service had been great.

2 months ago

Reply from Sunrun

Thank you for taking the time to leave a review, Rosa! We're happy to hear you have been saving money as well as getting good customer care!

Sep. 27th, 2023

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Verified Customer

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Charles Carol Stream, IL

I love the constant production of power when the sun is up. The maintenance is very simple.

2 months ago

Reply from Sunrun

Your review brightened our day, Charles! Thank you for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 27th, 2023

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Verified Customer

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Francisco Oxnard, CA

I do like the savings but will like more communication about any preventive maintenance needed, or if any

2 months ago

Reply from Sunrun

Thanks for your review, Francisco! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. If you have any questions or concerns about maintaining your system, please feel free to contact our Customer Care team at 1 (855) 478-6786. Thanks!

Sep. 22nd, 2023

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Isaac Koenig Morristown, NJ

The worst solar company ever!!!! They installed the panels and after 2 years, the water started pouring into my home. My roofer checked and the did not properly install the panels and damaged my roof that I had to replace the whole thing for $30k!!! Their response was "We never promised to fix your roof so we are not paying for it"!!!!! DO NOT INSTALL SOLAR PANELS WITH THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCT!!

1 month ago

Reply from Sunrun

Thanks for reaching out to us, Isaac! We're so sorry to hear about the roof damage. We would love to discuss this further and will send you a private message requesting additional account information to get an Expert assigned to your case.

Oct. 12th, 2023

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Edward Sarinas Chula Vista, CA

This company is untrustworthy. I specifically told the salesperson that I did not want a lease agreement. I negotiated a purchase agreement that I electronically signed on 8/6/2022. As I later learned, the salesperson did not electronically sign that contract, but instead put my signature on a lease agreement. The panels were installed in August of 2022; however, it took three appointments before the city would sign off on the permit because the company representatives either didn't show up or failed to provide the necessary documentation. The solar panels didn't go online until January of 2023, which unfortunately caused me to lose out on the solar credits until 2023. After the final approval, I attempted to make my final payment. I was told that I didn't have a purchase agreement, but I had a lease agreement. Fortunately for me, I kept every electronic document, including my copy of the purchase agreement, emails, and text messages. It was nearly impossible to get anyone in that company to listen to me or to find someone who could actually help me, After eight months, the company relented and renegotiated a new purchase contract. Shame on them!

2 months ago

Reply from Sunrun

Edward, we are so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case to help improve your experience with us. Thank you!

Sep. 19th, 2023

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jlwgraphics San Jose, CA

BUYER BEWARE! Please, if anyone from Sunrun approaches you, your door, from Costco or wherever DO NOT use this company. Read all the most recent reviews. I think they average a 1 dating back to June. What do you do when you see a restaurant rated a 1? Enough said. I signed on with them back in March. They still have not even started the work. Their excuse, PG&E. Of course.. how easy.. blame it on the other business. There is way more to this, but it starts with service and they lack this in every way. To start, the initial sale: Visit to the house, assure you they will stay with you and make sure you are taken care of. EVERYTHING perfect until you sign.. and of course they get their commission. I had 2 salesman, but one in particular who only cared about the sale is Mike G. I have tried to call and text him for months and nothing. Ghost. He used all the jargon, promised, total sales guy. nothing to back it up. Since March, I have been offered 2 dates to come up and do an electrical panel upgrade (not even install the solar yet), Thats 2 dates, in 5 months. I finally get a date in August and the guy comes out and says.."ohhhh we are probably going to need to move your panel to a different location" He could have come out much earlier to tell me that, but .. nope. So we are not in middle September and the whole company is basically leaving me hanging and blaming it on PG&E. 2 MAJOR things.. my bills due to the heat wave are super high so I am losing all that money that is the reason I went with solar. The 2nd I will likely get the panels installed when it gets dark at 5pm so I will not be able to store the energy. This company is poorly run, has awful customer service and if there is anything I can assure you of, you will be no different. Please choose any other company.. or you will be in for a lot of agony and empty promises.

2 months ago

Reply from Sunrun

Thanks for letting us know, jlwgraphics! We're so sorry it's taking longer than you had expected to get the system installed. We want to do everything we can to help resolve this. Be on the lookout for a private message from us, requesting additional account information so we can get an Expert personally assigned to your case.

Sep. 14th, 2023

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Timothy Furnary Rye, NY

Would like to see you offer ability to retrofit battery into existing solar system. This Should be simple. I have had other companies offer quotes to do this, knowing that Sun Run does not. Also, it took about 9 months from first contact to install/activation. Issue was town permits and architectural review., not sun run.

3 months ago

Reply from Sunrun

Thank you for sharing your story, Timothy . Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Aug. 16th, 2023

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Martin Przybylski Schaumburg, IL

I have been up and running for a little longer than 6 months now and am amazed at how efficient my system is. My electric bill has dropped to about $15.00 per month, which is just for small taxes and the electricity delivery charge per month. I am extremely pleased with the system.

4 months ago

Reply from Sunrun

Thanks for your review, Martin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 19th, 2023

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Verified Customer

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Paul Pommells California City, CA

They have a great service team. It started at the point of contact and included every person they sent to my house. There was one point when I thought that there was a malfunction. They assured me that I wouldn't need to hire anyone else to fix it. They talked me through it on the phone. y

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Rosita Sanchez

I have had very good experiences. Except when I referred someone and I was given a hard time getting monies that was promise when refering some and they contracted for solar panels. But my rep. Ben helped me in a great way.

1 year ago Edited June 23, 2022

Reply from Sunrun

Thanks for your review, Rosita! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Megan Garzaglass Pearland, TX

Fast, reliable, up front. They walk you through the whole process and they are there ever step of the way, even after install. They address any questions before during and even after the process, I can still call them up for trouble shooting. They stand by their work. Easiest process ever and felt I paid for what I received. No hidden anything.

1 year ago Edited October 12, 2022

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us. We're so happy that you had a great experience with us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Keith

Great customer support from the man who told us about the system, but I got poor customer support from my project manager. The product seems to be working right and it looks really good. I feel like I did the right thing environmentally with SunRun.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Keith. Your feedback helps us to keep improving your solar experience. We'll definitely look into this. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for choosing us as your solar provider!

May. 27th, 2022

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Verified Customer

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Louis

I've never had a problem with them. Anytime I've called, I receive a call back promptly and they have taken steps to resolve whatever problems we have had. I've only had two problems and they responded. This company has the best deal. Installation was excellent, they did a great job.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Louis! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Alma

I haven't had any issues. I've been very pleased with the results that I've received from the solar panels. I liked the friendliness of the lady I talked to and she explained everything completely to me and did an excellent job. The installation process went extremely smoothly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Alma! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Mark

Everything was done on time, the agent that was in charge of everything kept in touch and everything went well. I've had the product for a little over a year now and it seems to be working very well, I have virtually no electric bills whatsoever. The installation process went very smoothly. It was a very reasonable price and everything was fine.

1 year ago

Reply from Sunrun

Thanks for your review, Mark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Ricardo

1 year ago

Reply from Sunrun

Ricardo, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 27th, 2022

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Lee

I was really impressed with the installation and then with the follow up. I know that we're already over producing which is what I was hoping for. I'm pretty happy with leasing plan that we have. And I already recommended them a couple of times to friends. I just appreciate them doing follow up calls and making sure everything's working right.

1 year ago

Reply from Sunrun

This is awesome, Lee! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Evangelos

They explain things very well to you and everything they do is great. I'm very satisfied with it. The installation process went great. They did their job they were great professionals. They're very clean and very thorough. It was just an overall great experience and a pleasure to have them do work for my house.

1 year ago

Reply from Sunrun

Thanks for your review, Evangelos! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Kyle

SunRun has met every expectation. They did a nice job of staying in contact. It was not a high priority to me but they always kept me informed of the next step and what I should expect. So far I've been pleased with them. The installation process was fast and seamless. It has been a pleasant experience.

1 year ago

Reply from Sunrun

Your review brightened our day, Kyle! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Elaine

They were very responsive and quick to act. It was just a very good experience with them. My energy production is very good with SunRun. The installation process was very good except there were a few issues. There were bolts going through my my porch area but sunrise came out and fixed the problem within a couple days which I greatly appreciate.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Elaine! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Michael Taylor Lancaster, CA

The people I worked with were the best people, they did their jobs and made things easier for me. Everything was right on time, my bills were low, you don't have to worry about stressing out about bills. I like the price. I also liked that they cleaned up after themselves and didn't leave a mess. And they explained everything that they were doing.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Gerald

The gentleman who came out was very informative and worked with us very well. We haven't had any problems with it. Installation went very well, it didn't take much time at all. We're just really enjoying the solar panels and what they do for us.

1 year ago

Reply from Sunrun

Thanks for your review, Gerald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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A.

It seems to be to be producing as much energy as they said they would. They were here installing for one and a half days. They arrived on time and they cleaned up and they did a good job. They explained things well and they followed up on everything. Everything went according to plan.

1 year ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Leon

1 year ago

Reply from Sunrun

Your review brightened our day, Leon! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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Jacorie

They kept in communication with me throughout the whole process. Installation went very well. They were on time and finished the job and answered the questions I had. They did great work and it's been working exceptionally. It was a great product and they're a great business and they have great work and great costumer service.

1 year ago

Reply from Sunrun

This is awesome, Jacorie! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Esther

They always responded to me when I needed them to. The product works very well and it does what they say it will do. I liked the sales person, his name was Brandon. The installation process went smoothly. It's a very good high quality company.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Esther! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Gail

1 year ago

Reply from Sunrun

Thanks for reaching out, Gail! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention. Please send us a private message with your address so that we can look further into this. Thank you!

May. 25th, 2022

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Theo

Every time I asked a question they answered it and got back to me. Everything is working good. As far as the installation process, it was pretty easy and they told me when the guys would be there and then they showed up and were in and out pretty quickly and didn't leave a mess. Overall, everything was easy.

1 year ago

Reply from Sunrun

This is awesome, Theo! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Edward

I've never had any issues with them, anytime I called them I got things taken care of right away. I've been using them for seven years and I have never had a problem. I'm happy with the company. It was free installation and they were done in two days.

1 year ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Isabella

1 year ago

Reply from Sunrun

Isabella, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Alesha

They seem to find the problems before we know there's a problem. It has been very efficient and if there is an issue they are out pretty quick. It's been great. The installation process was quick and thorough, we haven't had any issues with installation at all so it's good.

1 year ago

Reply from Sunrun

Thanks for your review, Alesha! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Sundukoh

Everything is running good and that's what every customer wants. I haven't had any problems. I think they are good, they are wonderful. Everything with installation went smoothly. I recommend them for anybody that wants to go green energy.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sundukoh! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Vinnette

Everyone I have worked with has been very professional and very knowledgeable and provided all the information we needed. It seems to be working okay. The sales representative did a pretty good job and convinced us that it was the best company to go with. And everything went smoothly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Vinnette! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Tina

All my questions were answered in a timely matter, my sales person was great. They did a great job in Installing it, it looks professional and it just went well. I like their customer service. The installation process was a little bit rocky but the representative took care of it and it turned out well.

1 year ago

Reply from Sunrun

Thanks for your review, Tina! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Vance Lowell, MA

It seems like everything works well. It is the best price and the people are professional. All my questions are answered promptly. When I needed someone to come out, it was done very quickly and the issue was resolved. Installation was relatively easy and professionally.

3 years ago

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Verified Customer

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Harshel Visalia, CA

The total experience with them was awesome. The equipment so far is working in excellent condition. Installation process was really smooth. They showed up on time and completed on time and then everything was cleaned up afterwards. They gave me an excellent customer service. They provided all the information initially.

3 years ago

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Anonymous Westminster, MA

The roof was replaced at cost with someone that SunRun had arranged and then their people came and put everything in a day. The ydid locate the inverter and to ther equipment where I wanted it more so than where the company might put it so by default I was pleased with that. So far I haven't had issues with the equipment. I haven't really had to do a lot with them after installation.

3 years ago

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Scott Loomis, CA

They've always been responsive to the requests or questions. They were very considerate and careful with the installation. They took care of my request such as tiles for my roof that were borken. They took care of that and even came up with some new ones so I was pleased.

3 years ago

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Verified Customer

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Leen Laguna Niguel, CA

Installing the system was smooth and quick. The SunRun application to monitor the power is very bad. They actually gave me the solar edge monitor instead, which is must better. The application from SunRun themselves is not that good.

3 years ago

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Verified Customer

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Tim Orange, CA

Cost of having has worked out well. From the salesman to the installer to the follow up it was good. We have had some issues with the city and they just took care of it all, so they did a really good job just handling the people aspect. The installation process went on without a hitch.

3 years ago

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Verified Customer

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Rowlett Sunrun user

Their pricing is a little confusing especially since they have to partner with a utility provider. You know what your Sunrun lease costs will be, they are pretty straight forward, but what the utility will charge you is unknown. That is at least until you have a year's worth of billing experience with them. In the end you end up paying a little less than what you would have had to pay a straight utility connection. I am not fond of the duel billing program nor that I have to set up automatic withdrawal from my checking account in order to get the Sunrun discount. I would have preferred being able to do so from a credit card.

3 years ago

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Verified Customer

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Anonymous Summerville, SC

I haven't had to deal with customer service a whole lot, but in the beginning, they were responsive and courteous. Installation was a little bit of an issue because the plans were not exactly correct in the beginning. They installed it incorrectly and they had to come back with more panels until they realized it was done properly.'

3 years ago

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Verified Customer

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Kanwal Northridge, CA

It's working as well as they described. When the installation people came and they actually broke the entry gate. It costed me five hundred dollars and SunRun has never reimbursed me. I sent them information and their trucks are insured by some other people but it's been almost a year. I have to pay out of my pocket.'

3 years ago

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Verified Customer

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Noah San Diego, CA

They have excellent communication updates and a very seamless process. They notified me in advice when they were coming. They arrived and walked me through what they were going to do and went and did it. It was very timely and they cleaned up after themselves. Everything was quick and efficient. Everything's been working perfectly.'

3 years ago

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Verified Customer

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Shoshana Chatsworth, CA

The installation went pretty smooth. A couple hiccups extended it but after that it was good. After the fact I found out some of the information I was given was not true. I was told that my panels would work if the power was out and they don't. Also I was told I would be able to cash out the money for the overage at the end of the year and I can't. I really wish they were more upfront with some of the questions I asked. I really felt deceived when I found out the coverage doesn't cover the full cost of the power and I can't withdraw it. I have hundreds of dollars of extra power that I will never be able to use. I wish I had gotten less panels because of it.

3 years ago