Everything seems to be working fine. I haven't had to pay any additional with the electric company. Installation went pretty good and they have answered all my questions.

Reply from Sunrun

Apr 15, 2019

Hello Ronald, we are happy to hear about your experience with us. We are delighted to see you are happy and have had all your questions answered promptly. Welcome to the Sunrun family, let's create a planet run by the sun!

The people who came by and told me everything were very good at communication and very responsive. Whatever question I had, I got a quick answer. I haven't had any problems with the equipment and installation went quickly according to schedule.

I feel I was misled on how sun run works and I am constantly paying two bills for electrical, so it's not worth it. The equipment is working but it's not working at max capacity as promised. They put me into a contract to lease their equipment and guarantee me at installation a reduced bills to only one payment but I am still making another payment.

Reply from Sunrun

Mar 21, 2019

Hello Nikola, we are so sorry to hear about your experience this is not the Sunrun norm. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

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Installation was a bit rocky. Customer service is not available to answer my questions quickly.

Reply from Sunrun

Mar 19, 2019

Hello Bill, we want to provide you a steady installation process, we are sorry to hear it was rocky. We will also turn your experience with Customer Service around, please feel free to private message me your contact information and we can reach out to you to address your concerns.

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The sales representative and all the people I have dealt with have been great. It's been over five months and we haven't had a bit of problems. Installation was very easy. They are a great company to work with.

Reply from Sunrun

Apr 11, 2019

We love to work with you Art, you made this experience for us as we made it for you. Thank you for taking the time to leave this wonderful review.

Everyone I have interacted with is so kind and considerate and told me what they were doing and why they were doing it and to me that is important. The people at Sunrun are what made it a great experience. Installation was just great and the only problem I have is when it snows we don't get enough sun to melt it off very quickly.

Reply from Sunrun

Apr 11, 2019

We love love love reading this review! Thank you, Barbra!

I'm not a technician or engineer but I would say it is high quality. We have had about a year and there are no failures. They gave us an app so we could track the output of our solar panels. They respond immediately to any query I might have.

Reply from Sunrun

Mar 19, 2019

Happy to hear your system is producing as expected Shannon! That's always great to hear, let's continue to create a planet run by the sun.

The equipment operates so far so good and the installation went on well.

The equipment is collecting a lot of sun and we have a very low electric bill. It all went very smoothly.

Reply from Sunrun

Mar 19, 2019

Barbara, we love to hear that you are saving money with your solar system! Let's create a planet run by the sun.

Installation was very smooth and efficient. It was installed within a couple of days. It is producing electricity. They need to have better follow up after the sale. I have had a hard time reaching people.

Reply from Sunrun

Apr 11, 2019

Thank you for your review, Minnie. We want to be able to assist you with any questions you may have. Please private message us your contact information and we can have Care reach out to you.

I have had no issues with any of the equipment since it was installed. Everything was done very professionally and they cleaned up and left everything basically as they found it. They're very attentive and answer all questions.

Reply from Sunrun

Apr 11, 2019

Katherine what a great review! We love hearing that didn't experience any issues and that our team was courteous and professional. Making sure you are satisfied is something we strive for! We're happy to hear we succeeded.

It is priced competitively and affiliated with Costco and I think it is top notch industry standard equipment. The installation was pretty straight forward and I had a positive experience with their support and service.

Reply from Sunrun

Apr 11, 2019

We offer a variety of products Arjay and we are extremely pleased to hear we offered you one that fits your needs as a consumer. Let's create a better planet, a planet run by the sun!

They have a better plan and a better team to put the solar panels up the other companies. It is good equipment and it is all made in the US. Their customer service is persistent and they get right back to you. There were a few glitches but they fixed that immediately. The price could be a bit lower but with the cost of installation and panel it's probably within market value.

Reply from Sunrun

Apr 11, 2019

Jerry thank you for your taking the time to leave us a review we appreciate you sharing your experience!

They got right to work and got it done pretty quickly and stress free. I have called a couple of times with issues and they have resolved it.

Reply from Sunrun

Apr 11, 2019

Time is of the essences Robert, which is why we want you to be up and running quick! We need to fight climate change and create a better environment. Thank you for creating a planet run by the sun!

I strongly suggest people go with sun run, they do exactly what they promised. They schedule a date that is convenient and they take care that their workers are in and out in the same day. They were in contact with us constantly and it went very smoothly.

Reply from Sunrun

Apr 11, 2019

Woohoo, thank you for sharing those powerful words! We work hard to take care of our customers during their transition to solar. Let's continue to run a planet created by the sun.

They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.

Reply from Sunrun

Apr 11, 2019

Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.

The did a nice job and it was clean. They put it together quickly and it was better than expected. Its all working well and it worked during an outage, the power went out and the backup battery worked, so I was pleased with that.

My electric bill is lower and I am saving money. I would highly recommend them. I can contact my agent anytime, and he answers the phone every time and he's very nice about answering quickly and very personable. I have not had one problem with the equipment. They look wonderful up on my roof, I get a lot of compliments.

Reply from Sunrun

Apr 11, 2019

Hello Dian, we love love love to hear you're saving money. We will be here to answer any questions you have we also install equipment that will stand the test of time! Let's continue to power forward.

I liked the salesman that sold me the product. The installation process was fine and they were professional about it. I haven't had a problem with the equipment, it has worked the way it is supposed to. They were supposed to perform an analysis or me and they haven't and I have been waiting since last October. I was not happy with the year, I felt I had paid more than I should have. My electric bill was more than it would have been without solar.

Reply from Sunrun

Mar 19, 2019

Hello Kevin, we are sorry to hear that we dropped the ball with your savings analysis. We want to take the chance to turn this around, we want to show you that you made the correct choice by going solar. Our kilowatt rate is lower than the Utility's so you are saving! Feel free to private message us your contact information.

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They have pretty great technology, they can access everything through the computed and take an average of the area. I have had no issues, and I have had for four years now. Once I can buy out the system I think the savings with really start.

Reply from Sunrun

Apr 11, 2019

We love to see our longterm customers loving their system. You've helped create a better planet for 4 years and counting! Thank you, Shannon, let's create a planet run by the sun.

The installation process went pretty smooth, the only thing I didn't like was a couple of panels were not aligned perfectly on the roof. I am getting energy back and it is doing what it is supposed to. They have been responsive to my questions and pretty thorough.

Reply from Sunrun

Apr 11, 2019

We love to hear the install went smoothly! Now that you have solar on your home you can help us create a planet run by the sun! You're part of our Sunrun family now, please feel free to reach out with any questions.

There have been no issues with it. Everything had been good, we've enjoyed it. The installation was simple and clean. They took two days and when they left everything was working.

Reply from Sunrun

Apr 11, 2019

Hello Timothy, we love to see that there have been no issues and that your installation was simple. Welcome to the Sunrun family!

It was great customer service. We've been very satisfied with the follow up and we're kept in the loop at all times. They were efficient.

Reply from Sunrun

Mar 19, 2019

Thank you for taking the time to leave this wonderful review, Michele, power forward!

Contract is very vague and misleading. Contracted for an 18 year lease. 9 years later trying to sell our home. Original contract lists the purchase price after 9 years at $24,000 OR 'Fair Market Value', whichever is greater. They tell us 'fair market value' is $45,000. 80% more than the scheduled price!! Protection against market fluctuations is understandable, BUT they never disclosed ANY inkling that the purchase price could be NEARLY DOUBLE THE DISCLOSED PRICE!!! BE VERY SKEPTICAL BEFORE SIGNING ON THE DOTTED LINE!!!!!

Reply from Sunrun

Mar 19, 2019

Hello Wyatt, thank you for your feedback we appreciate it. We would be happy to assist you and go in detail with any questions you have about the agreement. We can address how the price is calculated, and go over the fair market value as well as taxes. Feel free to private message us your contact information. Let's power forward!

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Savings minimal. Transferring to new owner when selling the house was difficult.

Reply from Sunrun

Mar 11, 2019

Thank you for your feedback, we will share your information with our Service Transfer leadership team.

Good technology. Installation was protracted.

Reply from Sunrun

Mar 11, 2019

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

good Customer Service and Quality product

Reply from Sunrun

Mar 11, 2019

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Great system and service. The system works great and everbody i worked with at sunrun has been great.

Reply from Sunrun

Mar 11, 2019

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

No problem swith service or product but timiming needs to be better on when job to be finished

Reply from Sunrun

Mar 11, 2019

Woohoo, this is great news! We love to hear you had a seamless experience, let's power forward and create a planet run by the sun. Thank you, Joseph!

Quantified Info at point of sale, Great Installation service both in Communication and Installation. Great and positive follow though in final closeout of job done.

Reply from Sunrun

Mar 11, 2019

Hello Ike, great to hear that you are happy, and had a great install. Thank you for taking the time to leave us this great review! Let' create a planet run by the sun!

Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!

Reply from Sunrun

Mar 11, 2019

What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!

Our ordeal started with Sunrun late July 2018. We were accepted the proposal of 41 panels and was told 3-4 months top before activating. It is now March 1,2019 and our panels are on the roof but are still not activated, almost 7 months later. Email the Rep and the electric company is blamed and does not seem to care. He is very good with a politically correct response. So far I have no idea if and when our panels will be activated. I have friends who work for Sunrun which is why we choose them, we are beginning to regret that decision. I have friends who went with another company in Massachusetts and started their project well after we started and are up and running. At this moment we are very disappointed with Sunrun!

Reply from Sunrun

Mar 05, 2019

Hello, we are extremely saddened to hear this was your experience. This is not how we do business. We will share this experience with our leadership team, thank you for your communication.

Six years ago we signed up and before long I had 13 panels on my roof…and a hole in the wall of my garage above the fuse panel. “We’ll be back to patch that next week, Sir.” Still waiting by the way… To their credit, my system was tailored to our roof. Each panel had its own inverter, rather than having all the panels feed to a single inverter. That way, when the shade of our neighbor’s trees blocked a panel or two, the system still made power. Sounded great in theory. But here’s how it all works: I used to pay around $200 a month to PG&E. That included power and a little gas, like most people. Now, I pay a minimum fee to PG&E, around $50, which still includes a little gas, and about $105 to Sunrun. Sounds great, right? Not so fast. Then comes the “True Up.” You see, at the end of the year you have to pay PG&E for the extra power you used over the course of the year, IE the power you used beyond what your panels made for you and this is paid in ONE BULK PAYMENT…during the holidays no less. First year, my true up was nearly $800!!! This year, more than $1700 !! Oh you must use more power, you say? Actually, NO! Its because I STILL have to pay the rising cost of PG&E because my Sunrun system is GROSSLY under powered. How bad, you ask??? Right after the system was installed, my youngest child started school and my wife became a full time teacher. So there was no one home during the day anymore using the heater, lights, TV, etc, which amounted to using less power than the prior 12 months of PG&E usage that Sunrun had used to size my system prior to install. AND STILL, its never made enough power to accommodate our monthly usage, let alone “spin the meter backwards.” BUT WAIT, it gets better! In 2016, I tore out 1200 feet of carpet and laminate flooring in favor of hardwood floors. To do so, we spent a month living with my parents, spending our weekends tearing out the old flooring, carpet tacks, etc. This meant we UNPLUGGED our appliances so we could gut the house, repaint, etc. In the month I DIDN’T EVEN LIVE HERE, I STILL DID NOT MAKE ENOUGH POWER and added to my True Up!! So here I am, stuck with a Sunrun system that costs me more money every year, serviced by a company who WILL DO NOTHING to fix the problem, because I’m under contract and THEIR STILL GETTING PAID.

Reply from Sunrun

Mar 19, 2019

Hello, Rick, we are so sorry to hear about your experience this is not the Sunrun norm. Please private message us your contact information, we want to take the time to review your case and make this right! We want our customers to be happy, you are doing a great thing by helping us create a planet run by the sun. If there are any issues we want to help you!

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Don't seem to be saving any money. I'm trying to give it some time.

Reply from Sunrun

Feb 21, 2019

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Responsive and truthful solar panels work great so far.

Reply from Sunrun

Feb 20, 2019

Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Let's create a planet run by the sun.

NO CUSTOMER SERVICE, NO HELP WITH PROBLEMS THAT ARISE, TERRIBLE

Reply from Sunrun

Feb 21, 2019

This is not the experience we want you to have. Please private message me your contact information and we can work to turn this experience around. Thank you for taking the time to leave your feedback, Ronald.

Excellent in all service. In the end, I saved money that mattered.

Reply from Sunrun

Feb 21, 2019

That's what we love to hear, that you are happy with the overall service and are saving money. The most important thing is that you are helping create a better environment by creating a planet run by the sun.

The professional staff, the commitment and the schedule.

Reply from Sunrun

Feb 21, 2019

We love hearing that our reps were professional and assisted in any way possible. As a human-centered company, we strive to provide the best experience to our customers. We are delighted to hear this was the case!

product is great, service, not so much. No one ever answered any questions and when our service went down, we were ignored for at least a week. than found out that a software update was all that was needed, and that could have been done remotely.

Reply from Sunrun

Feb 21, 2019

We are sorry to hear that your questions were not answered. We want to take the time to do so, please private message us your questions and we can address them ASAP. We love to hear that you are on the other hand happy with the product!

The best customer service is the best that we have delt with.

Reply from Sunrun

Feb 21, 2019

You made our day William! Thank you for your kind words, this is the type of service you will always receive when you are dealing with us! Let's power forward!

Good product and everything discussed at time of obtaining the solar was true

Reply from Sunrun

Feb 21, 2019

This is amazing feedback! Thank you for sharing your wonderful experience. Let's power forward.

Excellent production since installation.

Reply from Sunrun

Feb 21, 2019

Woohoo that's great to hear Andrew! Let's continue that great production and create a planet run by the sun.

We have not received the amount of savings that was presented to us at the initial consultation appointment. In addition, we have had trouble receiving the $300 referral fees that we were promised.

Reply from Sunrun

Feb 21, 2019

Rhonda, we would be more than happy to assist you with your referral issues. Please private message us your contact information. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

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From initial visit to install very courteous and professional .. from beginning to end they gave me a timeline and executed it every time if I had any questions they were answered immediately I highly recommend Sunrun

Reply from Sunrun

Feb 21, 2019

Making sure we leave a great first impression is what we work for. We love to hear that you had a courteous and professional team that worked with you. Making sure we have you up and running as soon as possible is also something we pride ourselves in. We are so glad to hear that this was the case. Let's power forward!

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The company works hard to sell you the product, but lacks in customer service and follow up.

Reply from Sunrun

Feb 21, 2019

We work hard to make sure you are satisfied Arthur, thank you for your kind words. Feel free to reach out to us with any questions you may have. Let's create a planet run by the sun!

Very happy with the process and result; reps have been friendly and helpful

Reply from Sunrun

Feb 21, 2019

We love to hear you are happy with your results Jack, thank you for helping us create a better environment!

Great company made this easy start to finish. Installers are fantastic.

Reply from Sunrun

Feb 21, 2019

Thank you for your kind words! You are a great customer and we are ecstatic you joined the Sunrun team. Let's create a planet run by the sun.

SunRun has been an all around good experience. We have always had great customer service starting from our sales person. Now we're saving money and loving it.

Reply from Sunrun

Feb 21, 2019

What a wonderful review! Reading this made our day Brandon R. Thank you! Let's power forward!

After install was performed, customer service was poor. They were not trained to answer questions about the backup battery. After much complaining I did get a senior customer service person who was very helpful. Had used SunRuns roofing company, and had two roofing leaks, leaks were due to poorly trained roofers.

Reply from Sunrun

Feb 21, 2019

Thank you for your communication. We want to make sure that our Care team is answering your questions accurately. We apologize for this one off situation this is not the way we do business. Thank you for your feedback. Please feel free to review more information about the BrightBox on https://www.sunrun.com/solar-battery-storage. I hope we addressed your leak issue as well. If you would like to address this in detail feel free to private message me your contact information.

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Great sales people , professional installation and product is great

Reply from Sunrun

Feb 21, 2019

Thank you for sharing this wonderful review. We love to hear that your install went great and everyone was professional. Let's create a planet run by the sun!