Sunrun

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Sunrun has helped over 180,000 customers save more than $100 million on their electricity bills with solar!
1-(866) 717-0232

There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

The renewable energy company, which is based in San Francisco, California, has installed over 1460 megawatts of solar power and helped tens of thousands of consumers in 19 states and Washington D.C. to lower their electricity bills.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 20-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

In order to fit the needs of almost any customer, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own design technology called BrightPath. With just a few pieces of information and a satellite image of the rooftop, BrightPath can quickly create a custom solar system that will maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider helps save time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

20-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and a 20-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

Additionally, Sunrun provides its solar customers with 24/7 system monitoring for no additional fee. The company's Monitoring Team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a US-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Additionally, Brightbox helps customers save money by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of information on its website and strives to be very transparent with its customers. The company's website includes a detailed FAQ section, a helpful guarantee page, and an informative "Plans and Services" page that will help customers better understand how to move forward with Sunrun and start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1460 megawatts of solar energy.

As a result, Sunrun has offset 1.7 million tons of carbon emissions and helped more than 180,000 customers to reduce their electricity bills and take advantage of net metering.

Extensive Availability

Sunrun currenty offers solar energy services in the following states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, Nevada, New York, Pennsylvania, Rhode Island, Texas, Vermont, Washington D.C., and Wisconsin.

Helpful Website

Sunrun's website includes a variety of blog posts and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, and more.

Considering doing business with Sunrun? Click here.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Click here. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

3.4

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1058 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Susan Laughlin
February 6th, 2019 Benicia, CA DETAILS
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Everyone I had anything to do with at SunRun was efficient and professional. No glitches!

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Reply from Sunrun

Feb 20, 2019

Wow Susan L.! This is what we work for! To hear this kind of feedback from our customers that go solar. We are ecstatic to hear that everyone was efficient and professional. Now let's power forward!

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Gloria
February 6th, 2019 Mayer, AZ DETAILS
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Great service. They follow through with what they said they'd do. It works great in the summertime when the days are longer and more sunshine.

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Reply from Sunrun

Feb 20, 2019

Hello Gloria, thank you for your wonderful review. We love to hear that you had a great experience and love the system! The summer is where you will see the most production, it's great to create a planet run by the sun.

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wayne
February 6th, 2019 Desert Hot Springs, CA DETAILS
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The system works as advertised with no problems and as expected.

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Reply from Sunrun

Feb 15, 2019

Thank you for taking the time to leave us a review Wayne!

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Bob
February 6th, 2019 Santa Ynez, CA DETAILS
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The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

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Reply from Sunrun

Feb 15, 2019

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

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Gratitude
February 6th, 2019 Stockton, CA DETAILS
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System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

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Anonymous
February 6th, 2019 Peoria, AZ DETAILS
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Now that our system has been in operation for over a year, i notice that its layout is not optimal, considering its surroundings.

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RM
February 6th, 2019 Leesville, SC DETAILS
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My light bill from (SCE&G) my regular provides has not gone down as much as I expected.

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Anonymous
February 6th, 2019 Casa Grande, AZ DETAILS
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System did not work correctly initially, no help from SunRun, went to sales rep fixed systems next day.

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Markcher1
February 6th, 2019 Bakersfield, CA DETAILS
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My PGE bill shot up last 2 mos from 0! Called and found out I have a case number they are investigating and NO ONE called to let us know!

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Gwen
February 6th, 2019 Fresno, CA DETAILS
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excellent communication during process, and a beautiful job.

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Reply from Sunrun

Feb 12, 2019

B-e-a-utiful indeed Gwen! What a great installation, we love to hear how satisfied you are. Now let's power forward and create a planet run by the sun!

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Nancy
February 6th, 2019 Casa Grande, AZ DETAILS
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communication and service, hasn't responded promptly when we have contacted them

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Reply from Sunrun

Feb 12, 2019

Thanks for reaching out to us, Nancy! We understand your experience has been frustrating, and we want to take the chance and turn your experience around. Please private message us your contact information.

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Anonymous
February 6th, 2019 Vacaville, CA DETAILS
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Still waitng since Sep 2018 for Sunrun Leadership to contact me regarding yearly comsumption numbers!!!!!

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Reply from Sunrun

Feb 12, 2019

Thank you for your communication. We want to make sure we are addressing your concerns, and are following up when expected. It is not the Sunrun norm for you not to be followed up with. Please private message us your contact information and we can have Care reach out o you.

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Greiface
February 6th, 2019 San Diego, CA DETAILS
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Professional, courteous, efficient and reliable.

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Reply from Sunrun

Feb 12, 2019

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! We make sure that our customers are taken care of during the full life of the agreement. You are helping create a planet run by the sun and we are extremely thankful!

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Nicole
February 6th, 2019 Inman, SC DETAILS
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Not keeping their word on promises on the guarentee of their products solar production

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Reply from Sunrun

Feb 12, 2019

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

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Aah
February 6th, 2019 Vallejo, CA DETAILS
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Prompt. Walked me through everything. Went live sooner than expected

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Reply from Sunrun

Feb 12, 2019

Woohoo! This is a great experience, we love to see that you were guided every step of the way. Making sure we have clear communication is important to us! It's great to hear that you were activated soon than expected. Now let's create a planet run by the sun, welcome to the Sunrun family.

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kathye Collier
February 6th, 2019 Grass Valley, CA DETAILS
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Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.

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Reply from Sunrun

Feb 12, 2019

Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.

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Jennifer N.
February 6th, 2019 DETAILS
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Easy to work with, replaced my roof! Everything was as promised.

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Reply from Sunrun

Feb 12, 2019

Thank you Jennifer N. That's what we love to hear, reading your review made our day. Let's create a planet run by the sun!

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Don Ravanelli
February 6th, 2019 Winchester, CA DETAILS
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Absolutely great people to work with, and extremely efficient!!

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Reply from Sunrun

Feb 12, 2019

Don R. We are ecstatic to hear that your concerns were addressed adequately. We strive to resolve your concerns in the most efficient manner, and we are pleased to hear this was the case. Thank you for taking the time to leave this wonderful review.

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Paul R, Visalia
February 6th, 2019 Visalia, CA DETAILS
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Outstanding customer service. They communicated each and every step of the way and made the process simple. SunRun and Costco together ensured a positive experience

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Reply from Sunrun

Feb 12, 2019

Hello Paul R. Thank you for sharing your wonderful experience, we love to hear that we were communicative every step of the way and made the process easy for you! We strive to be Human-Centered and this is a great example. Welcome to the Sunrun family!

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Bill Dubovsky
February 6th, 2019 Staten Island, NY DETAILS
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Kept commitments, very professional, handled the details well.

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Reply from Sunrun

Feb 12, 2019

Bill D. Thank you for taking the time to leave this wonderful review, we are happy to hear you were pleased with the process. Let's create a planet run by the sun!

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Mike Bordenave
January 31st, 2019 Pleasanton, CA DETAILS
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I am in the process of having SunRun install solar panels on our house. I purchased a 6KW system (not a lease or a Power Purchase Agreement) so I will update this review as the installing progresses. Two issues I am dealing with is that I asked for the inverter and switch to be located inside the garage rather than have that eye sore on the outside of the house. Their plans call for five large electrical panels along the wall in the garage. The second issue I need resolved is the inverter size, they specified a 5KW inverter for a 6.1KW system. Update 01/30/19 The inverter has been changed to a more efficient and properly sized inverter. It was a little more money, but that was due a change I requested. This also resolved the issue with excessive panels being mounted on the house (no additional power monitor meter). I’ll post an update once the installation is complete. So far so good.... Stay tuned...

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Reply from Sunrun

Jan 31, 2019

Hello Mike, thank you for reaching out to us in regards to your installation expectations. We are so sorry to hear that things are not going smoothly. We have contacted Jeff your Project Coordinator, so he can address your concerns. We will work hard to turn this experience around for you!

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Mary
January 29th, 2019 Houston, TX

I chose them because of their longevity in the solar industry. Their experience and their pricing made me feel good about using it. They are wonderful to deal with start to finish.

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Reply from Sunrun

Jan 30, 2019

Thank you for your review Mary! We are over the moon that you have decided to go with Sunrun! We are thrilled to hear that your rep was professional and educational!

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Alice
January 29th, 2019 North Highlands, CA

I have Sun run solar on the roof. It was free and it cut back the bills. I wish they would offer the choice of having a battery to go with it but I know they are very good. They're very thorough. They keep in touch with us all the time and we're happy.

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Reply from Sunrun

Jan 30, 2019

Reading your review made our day Alice. We love to hear that you've cut back on your bills! We also love that you have solar because you are making a difference in the environment. If you would like to discuss your options about adding a battery please private message and we can go into detail. Thank you for helping us create a planet run by the sun!

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Bonita
January 29th, 2019 Hesperia, CA

They were just one of the companies that responded to me and after talking to them, they had the best deal for me. It was a no brainer. They maintain everything.

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Reply from Sunrun

Jan 30, 2019

Hello Bonita, We're pleased to hear your sales experience was a positive one. We have a variety of plans that meet our customer needs and we're happy to hear this was your case. Sunrun will strive to make the process to go solar seamless!

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Guy
January 29th, 2019 Las Vegas, NV

It's a good company. I always recommend Sunrun to my friends and neighbors. They have an excellent backup service.

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Reply from Sunrun

Jan 30, 2019

Thank you for your review Guy! We are ecstatic to hear that you love your system and you are recommending us. We love to hear that our Service Field team was there when you needed us! Let's keep your system producing and create a planet run by the sun!

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Pete
January 28th, 2019 Magnolia, NJ DETAILS
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The company that installed my panels is top notch (Castle Energy). If it wasn’t for JR Castle I would have been lost. The system was installed a little over a year ago and so far has done everything I was promised. Now here is where the problem comes in I never had a problem with birds on my roof until these solar panels were installed. When I called SunRun their customer service department told me it was my problem and they could sell me a critter guard for somewhere between $800.00 and $1800.00 dollars. I ask them why it wasn’t offered when they installed the panels and also why should I have to pay for it since I never had a problem until they installed the panels. I ask to speak with a supervisor and was told someone would contact me within two days, that was over a week ago. The customer service is so poor and it is so hard to understand why such a good company has such poor customer service. In my opinion a company can only be as good as it supports the product they sell. I gave customer service one star but they changed it to three.

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Reply from Sunrun

Jan 25, 2019

Hello Pete. Thank you for your response. We could not have known you would experience this wildlife issue as it’s unpredictable and only a very small portion of our customers experience wildlife issues. Our monitoring system will alert us if your system experiences issues. If your system does experience issues, we will investigate the root cause including whether animals caused damage. If animals caused damage, we’ll make the necessary repairs to get your system back up and running at its full potential. While Sunun takes care of system insurance, maintenance and production, Sunrun’s warranty does not cover wildlife issues.If you’re interested, we can recommend a local partner of ours in your area who offers a service to install a critter guard around the perimeter of the array to prevent animals from getting under the panels.

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Tim
January 25th, 2019 Sun City West, AZ DETAILS
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When I asked what I needed to do to transfer my lease I was told the Buyer & I both needed to sign & date a intent To transfer form. that was done on November 24th & Faxed by the title company the next day. Sun Run said the transfer process is fast & easy 2 or 3 days to complete. NOT!! After several phone conversations with Sun Run I was told that they couldn't find some of the information from the title company & I should postpone my closing till they got the paper work done. Really!!! It was a cash sale & the only stipulation was I needed to close in 30 days so they would be in for Christmas. Everything was completed except Sun Run couldn't do the title transfer in 25 days. What happened to very easy in 2 or 3 days Sun Run?? transfer completed on January 3rd. Then Sun Run Wanted me to pay the lease through 15th of January because they can only bill for the 15th or 31st. Figure that out. I give Sun Run F- not good service for me. I won't be doing any more business with Sun Run.

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Reply from Sunrun

Jan 25, 2019

Thank you for your feedback, Tim. Our aim is to provide a customer experience that meets your expectations! We are so saddened to hear this was your experience with our Service Transfer team. This is not the Sunrun norm and will be sharing your experience with our leadership team.

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Victor O
January 24th, 2019 Fresno, CA DETAILS
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Company itself is good. The install team was great however the sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards. Update: so Sunrun sent a message asking for my information to contact me regarding my concerns but have failed to contact me so I guess i will be dropping another star from my review

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Reply from Sunrun

Jan 03, 2019

We certainly hate to hear this Victor. We want to help with your situation and initiate our goal of providing a positive customer experience. We have shared your experience with our leadership team. Please feel free to message us your contact information and we can look into your critter guard concerns.

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andy safarik
January 22nd, 2019 Tybo, NV DETAILS
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They never contacted me when I was told that they would in 48 hours

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Reply from Sunrun

Jan 23, 2019

We certainly hate to hear this Andy. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message us your contact information and we look into this further for you.

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Richard
January 22nd, 2019 Phoenix, AZ

It is so refreshing to find people that are truly honest. About 5 years ago I researched Solar for my home and could not see where it was going to save me anything worthwhile. Out of over a dozen companies that I interviewed not one would admit that they couldn’t save me money. Recently I was told that the cost of the systems has become more affordable, their efficiency, and their quality have improved. So far, I have been seeing the same trend. Some salesman will try to show me systems that only produce enough power to just offset my peak usage. Whether I buy the system, lease, or just use a solar company in place of my utility service like they tell me, I just don’t see the savings. This morning I interviewed with Sunrun Solar. Their Representative ran my numbers, KWH used and how much I spend for electricity. He was the first person to show me why solar won’t save me much money. He explained everything in simple easy to understand terms. I use a load controller and budget my usage so that my bill is kept to a minimum. If you are considering Solar, I highly recommend that you call Sunrun. At least the representative I met with is very knowledgeable and has been doing it long enough to know what he is doing. GOOD LUCK!

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Reply from Sunrun

Jan 23, 2019

Richard thank you so much for your wonderful word. We hope to keep this positive momentum all the way through installation and beyond! Congrats on making the decision to go solar, and thank you for helping us create a planet run by the sun!

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David Gallup
January 14th, 2019 Camarillo, CA DETAILS
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Worst run company ever. It took them over a year to get our account up to speed when we bought this house with an existing Sunrun contract. Even now, more than two years in, they still can't tell us what they've been billing us for and they are asking for over a thousand dollars they say we owe but with no documentation provided. Many of our hours wasted on the phone with managers, etc. I've never seen such incompetence in my life, and nothing seems to fix it. Go elsewhere.

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JCohick
January 10th, 2019 Dixon, CA DETAILS
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The name of their company implies what you should do "Run!!!", do not trust them. I finally was able to sell my home but had to outright buyout the lease. Now after having my house sold well over a month ago, they are hounding me for my monthly payment. Seriously I do not see how this company has such a high overall score. How many 1 star reviews have people left. This companies customer service practices are horrible. Looking forward to the day a class action lawsuit comes.

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Reply from Sunrun

Dec 06, 2018

Hello Jason C. Thank you for your communication. We apologize for any issues caused during the service transfer process. We know that moving can be a stressful endeavor, so we want to make the transfer of the Sunrun Agreement as easy as possible. If you would like for us to review the current service transfer please private message us your contact information. We want to work towards turning this experience around for you.

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Thomas Killingsworth
January 9th, 2019 Spring Valley, CA DETAILS
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Very helpful and knowledgeable about solar. Patient with any and all questions and concerns.

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Reply from Sunrun

Jan 09, 2019

This is such a wonderful review! Thank you, Thomas, for helping Sunrun create a planet run by the sun!

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Kayla
December 31st, 2018 Surprise, AZ DETAILS
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We sold our house back in September and here we going into January and still paying on a house we no longer own! I was told by supervisors and customer service reps that I will be getting a refund and I would no longer be charged! Well that was a lie I just got another email stating they’re gonna try to charge my account again for January!? I’ve asked to speak to corporate and apparently there’s no corporate number. It’s getting to the point where a lawyer might be necessary!

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Reply from Sunrun

Dec 31, 2018

Hello Kayla. We bill one month behind, your last bill will be withdrawn automatically. We will only bill you for the last day the lease was in your name. If you would like for us to send you an invoice for the final bill, we would be more than happy to review and explain the billing to you. Send us a private message with your contact information.

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Camillieri
December 26th, 2018 Delray Beach, FL DETAILS
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I never got even one response when asking for prospective installers in my state

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Reply from Sunrun

Dec 27, 2018

Hello Camillieri. We are sorry you were not reached out to. This is not the Sunrun norm. Feel free to send me your information, we can investigate and provide further information.

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Danniel
December 31st, 2018 Henderson, NV DETAILS
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Sunrun fulfilled everything promised and more. The sales agent, Noah, followed through on everything in a professional and timely manner. The installation team said install would take a day and it took only half a day. The installation was top notch and the explanation of how to operate the system was thorough. It’s winter and our system is producing 85 to 90% of peak power. When spring and summer arrives our output should exceed expectations. To make all this even greater the rebates from Costco saved us nearly $1100. I already referred Sunrun to our neighbors and their system was just installed. I can’t recommend enough Sunrun system purchased through Costco.

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Reply from Sunrun

Dec 31, 2018

Thank you so much for leaving this review Danniel. We enjoy reading about your experience. There are areas of opportunity, for example, the time it can take to install the panels we appreciate the feedback. We're also delighted to hear the sales representative made your experience that much better. Welcome to the Sunrun family!

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Carl Chien
December 31st, 2018 Las Vegas, NV

I scheduled an appointment for consultation, but the representative texted me 15 minutes after the appointment time and said he won't be able to come; how respectful he is! Guess he is making too much money, and just gave up a 100% sure contract right here!

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Reply from Sunrun

Dec 31, 2018

Hello Carl C. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information. We want to take the opportunity to turn this experience around. If you would like for another one of our reps to reach out to you please private message us your contact information.

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Mike Shulman
December 21st, 2018 Wyckoff, NJ DETAILS
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"Grate" company schedule an appointment, will not show or even cancel it, so, very respectful. What if you sign up with them? Simple answer...... Glad i did not.

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Reply from Sunrun

Dec 26, 2018

We are saddened to hear you've had this experience, and this is not the Sunrun norm. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your questions are addressed. Feel free to private message us your contact information. We want to take the time to change your experience.

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Jerome McEvilly
December 21st, 2018 Algonquin, IL DETAILS
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Before we signed up with Sunrun, we were assured by two different employees that our Sunrun bill being $63.00 and our electric bill averaging $18.00, for a total of $83.00 a month. We were also assured that signing up to transition to solar (in October in Illinois) would not affect our bill, that we would start earning credits as soon as it was turned on. Our November bill from Sunrun was $63.00 and our electric bill was $91.00. When we called Sunrun, we were told that we would continue to have higher bills because we don't have a lot of sunny days during the winter in Illinois. This is not what we signed up for. We are now paying $20.00 a month MORE with solar! When my husband spoke to Mario, a supervisor at Sunrun, he was told "Obviously, you are not liking what I am telling you, so I will not escalate your request any further". When my husband said that we should have waited until Spring, Mario's response was "There's never a good time to start up, it takes a while to start earning credits". So sorry we made this decision! BUYER BEWARE!

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Reply from Sunrun

Dec 26, 2018

Thank you for your feedback. This is not the Sunrun norm and we are saddened to hear this was your experience. We will share your feedback with our sales leadership team. If you would like to review the issue in detail, please feel free to private message us.

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Lipps
December 17th, 2018 Oakland, CA DETAILS
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We can't get anyone from Sunrun to talk to us. We have a problem and no support.

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Reply from Sunrun

Dec 19, 2018

Hello Lipps. We are saddened to hear you are not able to contact Sunrun. Please private message your contact information, and we will have a Specialist reach out to you!

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Alison
December 18th, 2018 Mountain View, CA DETAILS
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I purchased from REC solar in 2006 a 3.3KEV system. Fronius inverter quit after 5 years and got replaced after a week. Another 2 years later inverter quite again this time one board was replaced. Now 2018 inverter quit again with error 475- "replace me" I now found out that SunRun is the company I have to deal with. After 2 weeks of calls and no records in their system beside my home phone number I'm giving up. Promising calls through a third party and creating my online account with no information, I conclude like others that their customer service is very poor. I purchased a new Inverter through a different company but now also found out that 2 of my panels are not performing and should be a warranty issue for SHARP. You think that your original installer would work with you on this. But again no phone and service requests returned from SunRun. I'm on my own again.

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Reply from Sunrun

Dec 19, 2018

Hello Alison. We are so sorry to hear this has been your experience, this is not the Sunrun norm. We want to make sure we are addressing your service issues in a timely manner. As well as making sure we have seamless communication with you. The manufacturer warranties are 3rd parties we work with and we apologized if there were delays caused because of this. Feel free to provide us with your contact information and we can further investigate this!

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Karen B
December 14th, 2018 Shingle Springs, CA DETAILS
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Mark B and the Sunrun team delivered an incredible experience. This is our second home with a solar (went with a different company on the first.. mistake). So happy with this decision. The team called and check in on us even if there was no new news. Also, the system was installed much quicker than expected. Call Mark B and Sunrun if you are even thinking about going solar.

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Reply from Sunrun

Dec 19, 2018

Karen! Thank you so much for sharing this wonderful experience. We are delighted to see that the process was a success and your system was installed quickly! Sunrun loves to see that we are walking our customers through the process, step by step. Let's create a planet run by the sun, and welcome to the Sunrun family!

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Bob Lobach
December 13th, 2018 Morgan Hill, CA DETAILS
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As someone else said, RUN away from Sunrun. I have been waiting Since October of 2018 for a new inverter. No one ever calls back, I have called the manager in my area, she knows nothing, the service people will not talk to you, you have to go through a third party, this person wants you to sign a contract, but cannot tell me what or why I am buying a certain product, and I am told only the service department can tell me about the inverter, however, I cannot talk to the service department I can only talk with the third party. I have also called Denver and San Francisco, the headquarters. No help, no luck, all they care about is the big money for the sales, after that your on your own.

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Reply from Sunrun

Dec 14, 2018

Hello Bob L. Thank you for your communication, we are currently working on finding a replacement inverter. We want to make sure it is compatible with the existing system. Jay your Case Manager called you and left a message December the 3rd to give you updated information. I will let him know to reach back out. We are so sorry about the delays. This is not the Sunrun norm.

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Maria
December 11th, 2018 Visalia, CA DETAILS
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The name says it all run! Run away fast Sunrun is a horrible company and their customer support is horrible. Good luck trying to get panels fixed. Our panels did not work since the day we installed them. So disappointed with Costco for selling us on Sunrun. Should of read the reviews online. If I could I would give it zero stars!

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Reply from Sunrun

Dec 13, 2018

Hello Maria, thank you for your communication. We are disheartened to hear you are having service issues. We work to make sure our customers are taken care of. We want to take the chance to turn this experience around and review the concerns with you. Feel free to reach out with your contact information. We will have a Specialist reach out to you.

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Glen
December 11th, 2018 The Bronx, NY DETAILS
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Solar leasing is a modern-day pirate operation as for my experience with Sunrun I bought my home and took over the lease from the previous owner big mistake beware anyone looking to buy a house with solar install that’s being lease. You might just be picking up a leasing bill that has absolutely no benefit to you once these systems are already setup and installed. I never seen saving in anyway in five years. I show my neighbors and anyone who ask me about my solar my lease bill and electric bill. They are shock that they pay less than me. The best explanation I got according to Sunrun representative for why I might not be seeing savings is because the system was not designed for me but the previous home owner. I am activity inquiring ways to benefit and save. The best option would be to add a battery or power storage to my solar according to third party solar contractors I spoke with. The best sun-run can do according to a representative I spoke to is offer me another lease because they won’t add a battery to the system I have, but I can do so using a third party which would void my warranty according to their customer representative. Solar leasing business clearly isn’t an operation grounded on satisfying consumers but stricken to profit because form my research they are buttery / power storage systems that come ready to be integrated into older solar system. From my personal point Sunrun don’t want me to save because they own the right to sell the power produce by the solar I am leasing from them which is then sold back to me by the same power company they are selling the power to. Solar leasing needs regulation!!. Leasing companies holding the right to sell is not good for consumers. VERY UNSATISFIED CUSTOMER there would have been no star for this post if I was not forced to select one. I sincerely write this review I inform. At the time when I bought my home there was not much information out there for me to properly assess the idea of buying my home with solar installed I took a chance. Am fortunate that I can carry the extra cost to my finance.

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Reply from Sunrun

Dec 13, 2018

Thank you for your communication, Glen. We can understand that you feel frustrated with the current savings you are receiving after purchasing a home that already had solar installed. Moving is already stressful enough, we understand the way you feel. We want to apologize for any inconveniences caused during your Service Transfer. Even if the system was not designed to your specific usage it's still beneficial due to the following reasons; you're creating a better environment, and second, even if the system is not big enough to cover your usage 100%, you are still saving. You're saving because the kilowatts Sunrun produces are priced at a lower rate than the utility company's rate. Due to the system warranties we highly recommend you do not add 3rd party equipment. It would void the manufacturer warranties, as well as our warranties. This is due to Sunrun maintaining the system for the life of the agreement(20 years). We also want to address your concerns on how the energy is sold back to the grid. Once you go solar, your utility company will begin billing you as a "net energy metering" (NEM) customer. This means instead of billing you for all of your electricity usages, your utility will bill you for the difference between system production and how much total electricity your home needed for the month. For example, if the system generates 400 kWh of solar electricity and you used 600 kWh of electricity in your home, your utility company will only bill you for 200 kWh of electricity. What we recommend is to run a savings analysis at the end of the solar year. Please private message us and we can answer your questions in detail.

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DRKORAK
December 10th, 2018 Las Vegas, NV DETAILS
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I applied my information twice online and never received a call or an email.

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Reply from Sunrun

Dec 10, 2018

Hello, we are so sorry to hear this was your experience. This is not the Sunrun norm. It's disheartening to hear your sales experience was not great. Please feel free to private message me and we will be more than willing to work with you. Thank you for your feedback.

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Stuart Revak
December 11th, 2018 Orangevale, CA

When I signed the contract, I was told to to 3 weeks for installation. Five weeks later they finally did the install. It then took another 3 to 4 weeks before they would come out and inspect it. When they inspected it they found something wrong and I was told it was supposed to be fixed that day that a mechanic would come with the inspector. A mechanic did not come with the inspector and that took a Nother 2 to 3 days. After that was done we need the inspection from our power company and that is another 3 to 5 weeks out. Every time I called my salesman he would only return my call maybe one out of three or four times. I’m not happy with this company I was hoping to get it before Christmas and it’s not going to happen. I would not recommend them to anybody

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Reply from Sunrun

Dec 13, 2018

Hello Stuart R. Thank you for reaching out and expressing your concerns. We're happy you're excited about going solar. We appreciate all the patience you've had with us throughout the advancements of the installation. Sunrun strives to make the process seamless. We apologize that there has been lack of communication, we will address this immediately. We work to be transparent as well and set the correct expectation during the process. Feel free to private message us with any more questions. Let's create a planet run by the sun!

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Rose
December 11th, 2018 Las Vegas, NV DETAILS
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I’ve been solar for about 6 months and I love it! I wish I had done it sooner. Lorenzo from Las Vegas signed me up and he was super helpful every step of the way. I recommend Sunrun if you’re trying to go solar. 5 STARS!!!

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Reply from Sunrun

Dec 13, 2018

Hello Rose! Thank you so much for leaving this review. We enjoy reading about your experience. There are areas of opportunity, for example, the time it can take to install the panels we appreciate the feedback. We're also delighted to hear the sales representative made your experience that much better. Welcome to the Sunrun family!

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Virginia Curcio
December 5th, 2018 Plymouth, MA

Its early in the process for me. Just finished up w/the sales rep and scheduled the 1st inspection. Couple of things: 1) the sales pitch was way too long. It took almost 5 hours: one whole afternoon. The sales rep did not let me read the contract, although he did seem to highlight the salient point. The inspection appointment was scheduled; but I lost track of the appointment time. I emailed the rep to confirm the appointment but he never got back to me. As a result I missed the inspection appointment. Subsequently I did get a call from Customer Service rescheduling the appointment. Not a very auspicious start. Hopefully the rest will go smoothly.

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Reply from Sunrun

Dec 06, 2018

Hello Virginia C. Thank you for taking the time to leave a review. We appreciate your communication and see that there were some areas of opportunity. This is not the Sunrun norm, we will work hard to make sure going forward you are taken care of and your concerns are addressed in a timely manner. Let's create a planet run by the sun.

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walter g maple
December 4th, 2018 DETAILS
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i was never contacted yet still waiting to hear offer and get hooked up

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Reply from Sunrun

Dec 05, 2018

Hello Walter Q. We are not happy to hear that this has been your experience. We want to make sure your questions are being addressed. Feel free to private message me your contact information and I will gladly have someone reach out to you.

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