Name: Sunrun
Rating: 3.9

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Verified Customer

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Dwayne

They customer service people always stayed in contact and made sure that things were going well. I feel the installation went very easily and they preserved the roof by not damaging and they completed it in one and a half days total. I feel that the sales representative who contacted me did a real nice job of getting things organized and kept me updated with what was going on.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Dwayne! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Robert

I've called customer service a few times about a battery back up and they said they were going to do it but I still haven't gotten it. Other than that I have no problems with the company. I've been using SunRun for seven years now and I'm happy with it. I've already recommended them to at least three or four people, I am very happy with SunRun. The installation process went smoothly and they did a good job.

1 year ago

Reply from Sunrun

Thank you for your review and your interest in our backup battery, Robert! We are working on a retrofit solution for existing customers! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Jolanda

I have never seen a company with people coming out to your place with so much compassion there and courteous professionalism. It was really great experience. Install went very quickly and it was amazing how knowledgeable they were speaking and working really fast precise and it's really nicely done. It's perfectly working, they look good, they did a great job. Overall It was a very good experience for me.

1 year ago

Reply from Sunrun

This is awesome, Jolanda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Angelo

We're very happy with it, the best investment we ever made. We're going on a seventh year and there's been no problem so it has to be good equipment in order to not have any problem. Installation went very well, there were three gentlemen that came here in the morning and within three or four hours they were done. Everything looks perfect. The service is excellent and the people have been very helpful and also they monitored the panels and keep us informed

1 year ago

Reply from Sunrun

We're thrilled you're having a good experience, Angelo! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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James

I got every question I've ever had answered. Everything looks fine and it's functioning fine. I have already recommended them to a friend. Installation went very simply and quickly. I think installation took two days. But there was no confusion or inconvenience for the families. It was just a very easy process, I think the sales people and engineers did a great job of explaining everything from how what works to when the installation process is going to be and so far we've had a great experience.

1 year ago

Reply from Sunrun

Thanks for your review, James! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022

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Jean

I like that they email us and keep us informed all the time. I do like the fact that they didn't just install it and forget about it. We are happy about our credit and electric bill. We thought it was a very good value because we've got a rebate from federal government three years in a row. We have had no problems with them. We just actually recommended them to different people in the last week. Everything went very smoothly. We were very happy with the company.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Anonymous Cottonwood, AZ

They’re just fine. There were not delays or problems with installing it. the inspected the roof. They were actually very good. I produce more electricity than I use with the house but it still costs me ninety eight dollars a month, but before it would cost me up to two hundred and thirty dollars in the winter and less in the summer so I don’t know if we are coming out very far ahead. Customer service is very good and they are there.

3 years ago

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Jack Huntington Beach, CA

I think the customer service is great. They followed through withevery step of the way and kept me posted on what was going on. The only thing about the customer service is the sales guy said they were going to give me a hundred dollar gift certificate if we signed up and we got a twenty dollar gift certificate and a flower. Installation was very clean and professional. WHen my city inspector came he said Wow whoever did this did a really nice insulation job. I'm very satisfied with the installation, the customer service, and the equipment performance.

3 years ago

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Clifford Florence, AZ

They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.

4 years ago

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Donna Pahoa, HI

I got the company when I went into home depot. I received good customer service. They answered all the questions that I had and they were pretty much on top of it. I believe the technology is top notch. It looks good and seems to be working fine. I did have an issue with billing for some reason. For 6 or 7 months I had to call in the payment because of a glitch in their system.

4 years ago

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Donald Lemoore, CA

They got back to me in a timely manner about things. It wasn't perfect but it was much better than the other companies. Installation was good. They showed up when they are supposed to and did they said they were going to do. There were a couple of problems but they fixed them right away. I've only had the system for a little over a year. It seems fine, nothing has broken.

4 years ago

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Andrew Boiling Springs, SC

The salesman was great. We connected really quickly and the price and assistance that was provided on our power bill was exactly what we were looking for. I've never had any problems with customer service. Everything runs very smoothly. They came out and measured everything and just within a couple of weeks had everything installed. It was very smooth and very very efficient.'

4 years ago

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George Henderson, NV

We wanted to lease rather than to buy. Their service seems to be pretty good. The installation was really gruelling. Horribly noisy and tiles they had to break fell off the rough. It just seemed like it went on forever. We have a lot of pigeons around here and they decided they wanted to nest under the panels. We finally got the pest control people to take care of that. The installation is tedious but it's worth it over all because your bills go way down. I have not had experience with other solar but it's great so far.

4 years ago

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Anonymous Oakland Gardens, NY

The members are very professional. I had a very good experience doing business with them. The installation process went very well. They arrived on time. They were professional. They answered my questions and were considerate. They cleaned and explained to me what was involved. I was very happy with the overall experience. It has operated flawlessly. They did all the hard work, I just had to approve it and the whole experience was painless and went extremely well.

4 years ago

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Rosalie Spartanburg, SC

They did what they said they were going to do and as far as I'm concerned, SunRun went above and beyond. They were working up on the roof when it was really really hot and they got it done when they were supposed to. I thought installation was fairly efficient. They had to leave and come back at one point and they were at it for like a week. But they were done by the time they said they were going to be done so that's not a problem. We haven't had any problems with it and if we do have problems SunRun will come and take care of it for us.

4 years ago

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Raul Surprise, AZ

All of the representatives are very helpful. They were very informative and very professional. They helped me make sure that I was getting all the best benefits from the solar panels and everything that was in place. I had so many questions about the service and how it worked and I would question all of this, and they were very patient and very kind and explained everything thoroughly. I've had absolutely no problems and no hiccups or issues whatsoever.

4 years ago

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William Florence, AZ

They're always there when you need them. Every time we call, which we haven't had much problems, they took care of that pretty quickly so we haven't had any problems since then. The installation was really smooth. It was quick and easy on time. We have twenty six panels and we're producing enough to handle all the electricity so it must be working pretty well though.

4 years ago

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Jesse San Bernardino, CA

There was an issue where they came over and said they turned it on and it turned out a week and a half later it still wasn't turned on. Another rep had to come by and actually turn it on. The installation process is very fast and precise and they even actually checked with me up on the roof itself. It was great. I've never had an issue with it at all. Anytime that it under performed, we received a check that would make up the difference.

4 years ago

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Karen Escondido, CA

The installation was terrific. Everybody who showed up at my house was wonderful to work with. Everybody kept me informed about everything that was going on. It was just a very pleasant experience. It was one of the fastest installation that come in less than fifty days. I'm happy with everything that I have. Everything is working. I like SunRun does business.

4 years ago

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Anonymous Henderson, NV

They answered my questions and they were very thorough. They did a good job of presenting the program. The installation was very organized. IT took a little longer than I thought it would take. They had good contractors and the quality of the work appeared to be very good. When I ask them to come out and check on some things they send them out immediately. They're easy to work with. So far I've been very satisfied with the service and the performance of the system. So far it has functioned very well.

4 years ago

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Scott Friant, CA

They had a little hiccup or two with getting me online but after that everything seemed to be fine. Installation was great. They work with the roofers. Everything seemed to work out good. Our equipment was very good. I wish they would have put in two or three more panels on the west side because the summertime after seven o'clock at night and I still have sunlight so I wouldn't be paying all that peak usage.

4 years ago

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Susan Sun City West, AZ

They did get back to me but it was kind of a slow process. Eventually everything did get taken care of, but I think it could have been done a little bit more timely. Installation was flawless. They came out when they said they were going to come, they put it in and they got it going. Everything was great. Less than one year, it had stopped working and something had to be replaced.

4 years ago

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Paul

Sun Run was one of two solar companies I looked into. I picked them because of their affiliation with Costco. Whenever there's been an issue people got back to me promptly and resolve any issues. The only thing is I was under the impression that our utility company was going to pay us for excess production. Now that's been called into question and I asked Sun Run to look into it but nobody's gotten back to me.

4 years ago

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Kylam Vista, CA

Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that. A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.

4 years ago Edited September 14, 2021

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Alex San Marcos, CA

Prices are probably a little bit higher than some others but once you factor in everything I am quite impressed. Everything was finished extremely well, I had a neighbor put in solar form another company and that took as long as a week. They are very attentive and dealt with an issue with out homeowners association promptly. There are some glitches in the app and it's not really up to date but everything I purchased was state of the art.

4 years ago

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Jose Fresno, CA

Sunrun has been very responsive. The installation was nice and smooth, it only took about one day. The equipment runs well, we had a couple of issues but someone was able to run those details and now everything is going perfect. I like that is backed by a warranty. The only thing is that we feel we got short handed on the loan aspect based on what the salesman told us.

4 years ago

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Liz

For instillation they showed up when they said they would they and did it, I believe, in one day. They took all of the pictures of the roof tiles before they started they took another set after they finished and got it up and running and approved by electric. Then they came out and fixed any ones that were broken. They did everything professionally and right away. There were just a couple little items that came up but they were right on top of it.

4 years ago

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Steven

We had trouble getting the approvals from another energy company because every time they would try to get it put up they came back with some other kind of lame excuse why they wouldn't approve it. So yeah, SunRun did a fine job. I've had no problems with the equipmant at all. It produces energy and my light bill is virtually nothing. I've already recommended it several times.

4 years ago

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Gary San Diego, CA

They've been responsive and anything that's come up on they have taken preemptory action to ensure that the system continues to operate efficiently. Instillation went fine. People showed up when they said they would and they did the installation very quickly and efficiently. There was one minor glitch that they corrected promptly because they were monitoring the system and realized that something that wasn't working right so they came out and fixed it before I even realized there was a problem.

4 years ago

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Ralph

The salesman that came to my home was very thorough and explain all the details and how it works. He was very good which is why I choose SunRun. The instillation went very good. They were very neat and clean. They even laid out tarps when they went in the attic. I've had SunRun for about four years now and my electric bill has gone down, especially the months like spring and summer with air conditioning and stuff. So, I'm really pleased with the money I save.

4 years ago

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Lon Sun City, AZ

For instillation they sent out their crew supervisor who came they and went very quickly. They were very organized and professional. They completed walking us through and explained what they were going to do. Then after instillation, they explained the whole process once again and how everything works. Our bills have been nonexistent so I mean we're getting a good return on our investment. During the whole process support information was provided and the follow up on on everything has been very good.

4 years ago

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Kathleen Vista, CA

The specific representative that was sent to our home was professional she was reasonable and took time to listen to what our needs were. She found the right number of panels and installation to set our scheduling. I couldn't have asked for a better customer service. If I had a question they are always available and responsive even after the installation.

4 years ago

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Rosamond

I chose SunRun because I checked some reviews online and I was impressed they actually offered leasing plans. They we were very clear, forthright, and honest about what the whole process was going to be like. The instillation process was just very professionally done and they were very interested in making it look good on the outside which I really appreciate. They rearranged the panels a different way so it would look more aesthetically pleasing. I thought was great that they really are concerned about how we're actually living with these panels.

4 years ago

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Raymond Saint Albans, NY

SunRun saves me money on my electricity bills. If I have any questions about my account or anything they handle it professionaly. The installation process was excellent. They went up on the roof and put every solar panel in one by one. Then they did the electricity really well from that from the basement o on up to the top of the roof so it was definitely a professional job.

4 years ago

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Peter Grand Terrace, CA

We like SunRun because they have been a very good company. Whenever we have had a problem that we needed fixed, they are prompted about coming right out to check our system. The men who come are very polite and listen to what the problem is and are just very good with the customer. The instillaton process went great, they did everything they needed to do and were very good at cleaning up after themselves.

4 years ago

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Karen Barnegat, NJ

Sun Run was recommended to me by my brother. It took a while to see the full effect but now I am starting to see it. Everything is working perfectly. It all went smoothly, they finished installing it in two days and the men were very courteous and they cleaned up after themselves. Every time I call with a question, they answer it quickly and honestly.

4 years ago

Reply from Sunrun

We love to see that from your installation all the way through your contact with customer care has been great. Welcome to the Sunrun family, let's create a better environment. Please let us know if you have any questions!

May. 4th, 2019

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Theresa San Diego, CA

We got it because it was offered through Costco. Our representative was very responsive and answered all my questions in a timely manner. When we decided to add another panel, he had no issues making the change. They also reached out to me before the end of the year for purposes, to make sure I had the amount I needed to claim my credit on the federal tax return. Everything seems to be working great and installation went very smoothly.

4 years ago

Reply from Sunrun

Hello Theresa, we are happy to see that you were able to go solar through our partner Costco. We loved to read about your experience and are happy to see that the number of benefits you received after going solar. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2019

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Johann Marysville, CA

We had it in our last home and it was a pleasant experience so when we bought a new home we called the same man. Anytime I have any question in regards to the sale of my house and getting it set up in the new house, they were very helpful and tell me every step. The sales rep is awesome, anytime we needed anything, we messaged and it was taken care of. We have had no problems with it.

4 years ago

Reply from Sunrun

Our Service Transfer team works hard to make sure that we are making this transition from the homeowner to the buyer as seamless as possible. We are happy to see that this was your experience. Thank you for sharing your experiences, and hope to see you get solar on your new home.

Apr. 23rd, 2019

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Deborah Sumter, SC

They have done everything they said they would do and I didn't have to do much myself. Everything was installed on the roof and in just a couple of days and the man from the electric company made sure everything was done right. I haven't saved sixty to eighty dollars on month on my electric bill yet but I am hoping I will start saving soon. I have recommend it to some family and friends.

5 years ago

Reply from Sunrun

Deborah what a wonderful review. Thank you for taking the time to let us know what a great job we did. We are excited to see what savings are in store! Let's create a planet run by the sun!

Apr. 15th, 2019

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Jerry Las Vegas, NV

They have a better plan and a better team to put the solar panels up the other companies. It is good equipment and it is all made in the US. Their customer service is persistent and they get right back to you. There were a few glitches but they fixed that immediately. The price could be a bit lower but with the cost of installation and panel it's probably within market value.

5 years ago

Reply from Sunrun

Jerry thank you for your taking the time to leave us a review we appreciate you sharing your experience!

Apr. 11th, 2019

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Theo Manteca, CA

They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.

5 years ago

Reply from Sunrun

Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.

Apr. 11th, 2019

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Cheryl Sena Santa Clarita, CA

Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!

5 years ago

Reply from Sunrun

What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!

Mar. 11th, 2019

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Charles Hemet, CA

They offer a lease instead of buying the solar panels. We had a lot of difficulties at the beginning with installation and getting it all set up with the power company but they were very supportive and helpful. Their equipment does not come with fencing to keep the birds away so we had to have somebody come in and put wire around the outside and I think that should be part of the equipment.

5 years ago

Reply from Sunrun

Thank you for your feedback, Charles. We have areas of opportunity, and thank you for this information. We are happy to hear that you were overall statisfied! Let's create a planet run by the sun.

Feb. 20th, 2019

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Gilbert Phelan, CA

I'm satisfied, it seems to be a good investment. The equipment works well. They did a good job with installation, they stayed with it until it worked. There was some delay in getting started but once they started it one or two days for the actual install and there was a problem and then it took two or three day for the tech change and it has been fine ever since.

5 years ago

Reply from Sunrun

Meeting your satisfaction is what we strive for Gilbert. It's amazing to read about your experience with the installation all the way through getting any issues addressed in a timely manner. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Peter

Customer service has always been really prompt and able to give me the right answers or put me in touch with the right person. Installation went really well. The people were very knowledgeable and professional and stayed out of the way of other people in the house. They were generally very friendly. I have had any technical issues with the equipment.

5 years ago

Reply from Sunrun

Peter what an amazing review, you made our day! It's important to be prompt and provide correct information, that way the customer feels comfortable during the process. If you ever have any questions feel free to reach out to us, we will always be welcoming and responsive to your needs.

Feb. 20th, 2019

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

5 years ago

Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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kathye Collier Grass Valley, CA

Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.

5 years ago

Reply from Sunrun

Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.

Feb. 12th, 2019

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Robert Davis Riverside, CA

Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

6 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

6 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018