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Sunrun

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$100 Guarantee
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Sunrun

verified
$100 Guarantee
Sunrun has helped over 180,000 customers save more than $100 million on their electricity bills with solar!
1-(866) 717-0232

There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

The company, which is based in San Francisco, California, has installed over 950 megawatts of solar power and helped consumers in 20 states and Washington D.C. to lower their electricity bills.

The Good

  • Payment Flexibility
  • 20-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

In order to fit the needs of almost any customer, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

20-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased, a 20-year warranty on systems that are leased, and 24/7 system monitoring (provided by Sunrun).

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Additionally, Brightbox helps customers save money by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of information on its website and strives to be very transparent with its customers. The company's website includes a detailed FAQ section, a helpful guarantee page, and an informative "Plans and Services" page that will help customers better understand how to move forward with Sunrun and start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 950 megawatts of solar energy.

As a result, Sunrun has offset 1.7 million tons of carbon emissions and helped more than 180,000 customers to reduce their electricity bills and take advantage of net metering.

Extensive Availability

Sunrun currenty offers solar energy services in the following states: Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, Nevada, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Washington D.C., and Wisconsin.

Helpful Website

Sunrun's website includes a variety of blog posts and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, and more.

Considering doing business with Sunrun? Click here.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Click here. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

We'll Introduce You!

Call our recommended rep over at Sunrun below.

1-(866) 717-0232

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

3.3

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880 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Patty L.
September 10th, 2018 Rock Hill, SC DETAILS
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They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

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Reply from Sunrun

Sep 11, 2018

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

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Frank Hartman
September 10th, 2018 Stratford, NJ DETAILS
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Service and solar savings are good. Billing is is easy with auto pay.

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Reply from Sunrun

Sep 11, 2018

Thanks for sharing your story, Frank! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting sunrun.com/referral.

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CWC
September 10th, 2018 DETAILS
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I was satisfied with their professionalism , and quality of service

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Reply from Sunrun

Sep 11, 2018

We are happy to hear about your experience. Our reps are very knowledgeable and professional, we are delighted to hear about the experience they deceived and you received. As a company that is human-centered, it's important for us to make sure we deliver! Welcome to the Sunrun family.

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Patsy
September 10th, 2018 Danville, CA DETAILS
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Love it! Dependable, love the savings, and thankfully no problems thus far!!

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Reply from Sunrun

Sep 11, 2018

We love that you are happy and love your solar Patsy! Thank you for leaving this wonderful review.

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Sun & Fun
September 10th, 2018 Fresno, CA DETAILS
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Lower power rates and no upfront money's spent.

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Reply from Sunrun

Sep 11, 2018

Thank you for your review! We are happy to hear of your positive customer experience. We strive to make sure our customers are happy with their service.

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Catherine Dishion
September 10th, 2018 Santa Ynez, CA DETAILS
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Helpfull, knowledgeable, concerned with customer problems, great program

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Reply from Sunrun

Sep 11, 2018

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

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Melissa Martin
September 10th, 2018 Yorba Linda, CA DETAILS
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System seems to be running just fine. When installed all went really well.

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Reply from Sunrun

Sep 11, 2018

Thank you, Melissa, for taking the time to leave a review. Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

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Anonymous
September 10th, 2018 Chula Vista, CA DETAILS
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Sent two emails the past 2 weeks and no replies.

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Reply from Sunrun

Sep 11, 2018

Thanks for your feedback. We really hate to hear this. We always pride ourselves on contacting and helping our customers. Please private message us your contact information, and we will have a Specialist reach out to you.

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Carol Izral
September 10th, 2018 Las Vegas, NV DETAILS
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Problem with billing in the past, okay now

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Reply from Sunrun

Sep 11, 2018

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

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Billy J Humphries
September 10th, 2018 North Las Vegas, NV DETAILS
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They delivered on all of their promises and cleaned up after themself.

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Reply from Sunrun

Sep 11, 2018

Thanks for sharing your story Billy! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting sunrun.com/referral.

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William A Ranger
September 10th, 2018 Westminster, CA DETAILS
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Inconsistent sales information, sloppy and dangerous site inspection (left breaker box cover just sitting in place without replacing bolts to secure the cover and left blank circuit covers off and laying on the ground). Did not measure the garage even asking the technician if he did and he said yes he did measure the garage. I told the technician that the garage was the preferred location of the solar panels. A second site inspection for measuring the garage and battery-inverter placement was then required delaying the whole process.

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Reply from Sunrun

Sep 11, 2018

Thank you for bringing this to our attention, William A..We sincerely apologize for the lack of communication and service surrounding this matter. Please rest assure this is not how we do business and we'll work to turn this experience around.

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Mark
September 10th, 2018 Buckeye, AZ DETAILS
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We pay $166 a month for panels. We keep our thermostat, in brand new house at 79! We still paid $300 to power company in july! Wont help with all the roosting birds under and around panels.

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Reply from Sunrun

Sep 11, 2018

Hello Mark, thank you for your communication. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. While Sunun takes care of system insurance, maintenance and production, Sunrun’s warranty does not cover wildlife issues. If you’re interested, we can recommend a local partner of ours in your area who offers a service to install a critter guard around the perimeter of the array to prevent animals from getting under the panels.

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Michele
September 7th, 2018 Visalia, CA DETAILS
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We’ve had our solar panels about a month now, and after the first week, it broke down. So we’re still waiting for it to be repaired. So most likely I’ll be paying my full electric bill, along with my full lease payment. I do give the sales guy, Michael 5 Stars

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Reply from Sunrun

Sep 10, 2018

Thanks for your contact! Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your system is working properly. We've sent your feedback to our Field Service team. Please be aware someone will be contacting you.

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Joseph Paino
September 12th, 2018 Staten Island, NY DETAILS
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Very disappointed with this company. Should have looked into other companys beforehand. They installed older model panels with lower kwh than other companys and I am not producing enough electricity. They also miscalculated my energy use and did not install enough panels. I am paying more for electricity now than before having them installed. I call them frequently and never receive a reponse in a timely manner

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Reply from Sunrun

Sep 13, 2018

Hello Joseph. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your system is sized to meet your needs. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

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Mary
September 19th, 2018 Clovis, CA DETAILS
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The worst experience ever. The sales person only cares about getting the contract signed and have the install completed so that they can get paid. They pretty much not responding to any issues or questions. Moreover, Sunrun kept my huge downpayment and refuse to transfer to Loanpal, which is their financing partner. No one from Sunrun is taking any responsibility of the mess up. In addition, the sales person, promised a lot but only fulfill a fraction of the list. He completely avoided answering phone calls, emails, text messaging. Very unprofessional when it comes to dealing with issues. The whole take away is this, if you enjoy doing everything on your own, babysitting all the Sunrun staff and get no where, then select Sunrun.

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Reply from Sunrun

Sep 20, 2018

Thank you for reaching out Mary. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information, or go to Sunrun.com there's a chat team online that can assist. (We are addressing the issue in the previous review).

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Mary
September 12th, 2018 Clovis, CA DETAILS
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The worst experience ever. The sales person only cares about getting the contract signed and have the install completed so that they can get paid. They pretty much not responding to any issues or questions. Moreover, Sunrun kept my huge downpayment and refuse to transfer to Loanpal, which is their financing partner. No one from Sunrun is taking any responsibility of the mess up. In addition, the sales person, promised a lot but only fulfill a fraction of the list. He completely avoided answering phone calls, emails, text messaging. Very unprofessional when it comes to dealing with issues. The whole take away is this, if you enjoy doing everything on your own, babysitting all the Sunrun staff and get no where, then select Sunrun.

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Reply from Sunrun

Sep 13, 2018

Thank you for reaching out Mary. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information, or go to Sunrun.com there's a chat team online that can assist.

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Jen James
September 4th, 2018 DETAILS
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up front with every cost and very friendly and helpful people.

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Reply from Sunrun

Sep 07, 2018

We love to hear that you felt like our reps were welcoming and delightful. Thank you for sharing your experience Jen J. Power forward.

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BethCM
September 4th, 2018 DETAILS
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Saving me money. Sales guy was great. Issues with billing not answering calls or returning messages for bills I did not owe but otherwise good customer service.

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Reply from Sunrun

Sep 07, 2018

Thank you, Beth, for sharing your wonderful experience. We want to make sure we are communicating with you. Please private message me any questions you may have.

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TMT
September 4th, 2018 DETAILS
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Good service and product. Reliable. Just had one glitch a year ago.

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Reply from Sunrun

Sep 07, 2018

Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations! We thank you for the review. Sunrun actively monitors the system, please feel free to message me and we can review your case in regards to the glitch. Power Forward!

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Bradley
September 4th, 2018 DETAILS
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Excellent customer care, installation and explanation of their product and services

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Reply from Sunrun

Sep 07, 2018

What a spectacular review! This is amazing, and what we strive for, We want customers to feel great when speaking to customer care. Knowing how you're happy with you solar makes us happy. Power Forward Bradley.

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Misti Scott
September 4th, 2018 DETAILS
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Everything as promised. Lower rates and saving money. Misti in Sales follow up visits.

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Reply from Sunrun

Sep 07, 2018

Welcome to the Sunrun family, thank you for taking the time to leave a review. We love to hear you are happy with the lower rates we provide.

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Norman
September 4th, 2018 DETAILS
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Good company personnel, excellent service, except the installation crew came to work but didn't have the right amount of equipment for the job that day.

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Reply from Sunrun

May 14, 2018

That's what we love to hear, Norman B! Providing the best customer experience is key because our mission is to create a planet run by the sun.

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Eric H
September 4th, 2018 DETAILS
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Service, Communication, price, and great warranty

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Reply from Sunrun

Sep 07, 2018

Thank you for your review, Eric! We are happy to welcome you to the Sunrun family. Thank you for helping us create a planet run by the sun.

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jim reve
September 4th, 2018 DETAILS
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they keep us informed the whole way thru. it was a great experiance

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Reply from Sunrun

Sep 07, 2018

Thanks for reaching out, Jim! We believe communication is key. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

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NMGAL06
September 4th, 2018 DETAILS
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Great customer service and attention given to customer

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Reply from Sunrun

Sep 07, 2018

It's wonderful to hear things went so well for you, this is our goal! We appreciate you joining us in our mission to create a planet run by the sun. Power Forward!

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ROBERT CUARON
September 4th, 2018 DETAILS
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they have delivered as promised. so far so good.

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Reply from Sunrun

Sep 07, 2018

We pride ourselves in delivering what is promised, Robert. This is great to hear, welcome to the Sunrun family. We loved reading your review.

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Mildred
September 4th, 2018 DETAILS
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Continual monitoring of the system, helpful website, customer service

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Reply from Sunrun

Sep 07, 2018

We create tools to make the customer experience a thriving one, and informative. We love to see you are taking full advantage of them! Thank you for sharing your fantastic experience.

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Paula
September 4th, 2018 DETAILS
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Easy to work with and stayed on schedule.

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Reply from Sunrun

Sep 07, 2018

Punctuality is key when working around the customer's schedule. We are pleased to hear this was a great experience. Thank you for helping us create a planet run by the sun Paula.

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Anonymous
September 4th, 2018 DETAILS
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Satisfied with the company, product and savings we receive from the solar panels.

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Reply from Sunrun

Sep 07, 2018

Thank you so much for sharing your experience! It's wonderful to hear things went so well for you, this is our goal! We appreciate you joining us in our mission to create a planet run by the sun.

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Theresa O'Brien
September 4th, 2018 DETAILS
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Professional. Knowledgeable.On time. Neat and clean.

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Reply from Sunrun

Sep 07, 2018

We are happy to hear about your experience. Our reps are very knowledgeable and professional, we are delighted to hear about the experience they deceived and you received. As a company that is human-centered, it's important for us to make sure we deliver! Welcome to the Sunrun family.

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Anonymous
September 4th, 2018 Kenwood, CA DETAILS
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Not in my area and gave my information to another company without my consent

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Reply from Sunrun

Sep 06, 2018

Thank you for your feedback. Sunrun does not sell lead information to 3rd parties. Feel free to private message me and look into this for you.

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Rimshaw
September 4th, 2018 San Juan Capistrano, CA DETAILS
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Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

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Reply from Sunrun

Sep 06, 2018

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

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Dick
September 4th, 2018 Fisherville, MA DETAILS
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Very personable, contacted me the following day by phone and then mostly by email which I wanted

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Reply from Sunrun

Sep 06, 2018

We love to hear when our customer's request are met. This creates a better experience. What a lovely review, this made our day! Thank you Dick.

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Matthew goelze
September 4th, 2018 Escondido, CA DETAILS
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Sales and install process great. After the fact they drop you and can't even send someone out to show you their website or system codes/meanings so you understand how to ensure your system is producing at its max

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Reply from Sunrun

Sep 06, 2018

Hello Matthew. We are sorry to hear about your experience after the install. This is not the Sunrun norm. We want customers to feel that we are supporting them and guiding them. Looking at your system it's doing great. Please sign in to mySunrun.com to review the production. Feel free to reach out to if you have any more questions. Power Forward.

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Bobby Singh
September 4th, 2018 Rocklin, CA DETAILS
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Disappointing customer support; very shabbily run. No responses to any ticket or emails submitted online. Phone calls have wait times of minimum 30 minutes. Often do not respond back on follow ups. Proactive monitoring of the unit is a failure, they never find out or act proactively on any issue with the system via monitoring they promise to have in place by Sales team.

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Reply from Sunrun

Sep 04, 2018

Thanks for bringing this to our attention, Bobby S. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have. Please feel free to private message me your contact information.

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Anonymous
September 4th, 2018 Morgan Hill, CA DETAILS
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All was great except the referral program. I referred several neighbors who purchased and received NOTHING.

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Reply from Sunrun

Sep 04, 2018

Thank you so much for sharing your experience, Justin! We really enjoyed reading your review. We would also like to take the opportunity to assist you with your referrals. Please feel free to reach out with your contact information.

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Dpgvv
September 4th, 2018 Salinas, CA DETAILS
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Too many people handling the account throughout the process that are not on the same page.

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Reply from Sunrun

Sep 04, 2018

Thanks for your contact! Our aim is to provide a customer experience that meets your expectations. We are sorry that this was not the case, due to the number of people handling the case. The point of contact is your project coordinator.

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Anonymous
September 4th, 2018 Rock Hill, SC DETAILS
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Please upgrade your iOS app! Save id / allow me to stay logged on

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Reply from Sunrun

Sep 04, 2018

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

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Dylan Murphy
September 4th, 2018 Columbia, SC DETAILS
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Poor customer service, still waiting on a response to a message I sent a week ago, which was a reminder after already waiting a week on my previous message.

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Reply from Sunrun

Sep 04, 2018

Thanks for bringing this to our attention, Dylan M. We hate to hear your service was not what you expected. We would like to take this opportunity to help clarify any questions you have.

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JAMES G . DEMELLO
September 4th, 2018 North Dartmouth, MA DETAILS
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ACCOUNTING SYSTEM AND INVOICE IS A DISASTER

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Reply from Sunrun

Sep 06, 2018

Thank you for your feedback, James. I see you are currently working with Collections and the Escalations team. We are working towards a resolution, this is not the Sunrun norm and we are sorry if this is causing any inconvenience. Please feel free to private message me for more details.

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