Name: Sunnova
Rating: 4.3

star star star star star

Eduardo A. Purcell Lopez Atlanta, GA

i have been a custumer of sun nova for over 5 years and all i can say is I have no regrets about going solar . the security of not worrying about going in to the darkness is priceless. life on an island can have a turn for the worst in no time during a hurracane season . but that's all in the past now . not having to worry about the long lines at a gas station to get gas for a generator or to worry about loosing all the groceries in the fridge because you have no power gives you a feeling of freedom like no other. Thanks to you all at Sun Nova for making it happened !!!!!

3 months ago

Reply from Sunnova

Thank you, Eduardo A. Purcell Lopez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO

Feb. 21st, 2023

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Karen Cresco, PA

Easy to do business with. Good customer service

3 months ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

star star star star star

Ronnie Jeffrey Killeen, TX

Very affordable better than what I expected.

3 months ago Edited June 7, 2023

Reply from Sunnova

Hello Ronnie Jeffrey, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 21st, 2023

star star star star star

Nicolas Savitt Brooklyn, NY

Loved the ease of use and the layout of their website. Shows you very clearly what you have and what you pay. The process was pleasant and people we felt with were helpful.

3 months ago

Reply from Sunnova

Hi Nicolas Savitt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! HV

Feb. 23rd, 2023

star star star star star

Jackie Burke Houston, TX

Very fast install! All the workers were very nice. I will recommend them to friends.

3 months ago

Reply from Sunnova

Hi Jackie Burke! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! HV

Feb. 23rd, 2023

star star star star star_border

barbara odonnell Wilmington, DE

I like my solar system it saves me money on my electricity

3 months ago

Reply from Sunnova

Hello barbara odonell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *SG

Feb. 22nd, 2023

star star star star star

Matt Providence, RI

Was pleased with the prompt service in a timely manner

3 months ago

Reply from Sunnova

Hello Matt, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 25th, 2023

star star star star star

Diane Davis Union, NJ

Thrilled with my solar. Checks regularly and no electricity bill. Excellent customer service.

3 months ago

Reply from Sunnova

Hello Diane Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 25th, 2023

star star star star star

XGB Productions

Fast installation, clean and organized work!

3 months ago

Reply from Sunnova

Thank you, XGB Productions ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! HV

Feb. 27th, 2023

star star star star star

Lerivera

Installation was perfect, no issues so far with equipment

3 months ago

Reply from Sunnova

Thank you, Lerivera! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! HV

Feb. 27th, 2023

star star star star star

LUIS BERNIER

Really Very Satisfied with the product and with the service. I recommend it without a doubt.

3 months ago Edited February 27, 2023

Reply from Sunnova

Thank you for your message, LUIS BERNIER. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! HV

Feb. 27th, 2023

star star star star star_border

Colin Painter

The only thing I diss like is the nails coming out in my attic other than that you guys did a great job and I would recommend you guys to anyone

3 months ago

Reply from Sunnova

Hello Colin Painter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. HV

Feb. 28th, 2023

star star star star star

colleen kucirka Andreas, PA

It was seamless from my first inquiry til everything was completed. Everyone was professional and courteous.

3 months ago

Reply from Sunnova

Thank you for your message, Colleen Kucirka. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Mar. 2nd, 2023

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William Minnick Escondido, CA

Solar from Sunnova & EXO has been a total disaster for me. No pre-planning from the engineering side or management of the installation by EXO anytime during the project. It was supposed to be a 1 day installation, but it turned into months long fooling around. I am not a “Happy Customer” and only hope the system works well for many years as I want nothing to do with EXO Solar in the future.

3 months ago

Reply from Sunnova

Hi William Minnick, in order to help resolve your concerns we will need a system ID or the case number, as well a phone number.*EO*

Mar. 4th, 2023

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gary leib Kissimmee, FL

Sales rep was the best if it wasn’t for Rich M I don’t know where I would be he was there to push to get things completed and had answers for me the construction aspect took way to long from time of signing to completion of the project (5) months and this was with me pushing to get it done over finished product is well done and seems to be of good quality if only there were less hassles with the completion time I would have rated higher stars

3 months ago

Reply from Sunnova

Hello gary leib, we will gladly help you. Can you send us your system ID? ^OE

Mar. 4th, 2023

star star star star star

Rena Deleon San Francisco, CA

Communication and follow through was great.

3 months ago

Reply from Sunnova

Hello Rena Deleon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Mar. 4th, 2023

star star star star star

Bonnie Bott

Finally got turned on. Thank you sunnova

3 months ago

Reply from Sunnova

Hello Bonnie Bott, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Mar. 4th, 2023

star star star star star

Nancy Muniz

I’m so glad I went with company for solar power - the team was very professional and knowledgeable

3 months ago

Reply from Sunnova

Thank you, Nancy Muniz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Mar. 4th, 2023

star star star star star

Diaz-McKenzie Family Melbourne, FL

All employees are knowledgeable and friendly. Extremely respectful and nice.

3 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Diaz-McKenzie Family ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EO*

Mar. 9th, 2023

star star star star star

Tom Beard Chula Vista, CA

Very satisfied with this company upfront and no secrets, happy to do business with them.

3 months ago

Reply from Sunnova

Hi Tom Beard! We appreciate your feedback. Thank you for being part of the Sunnova Family! *EO*

Mar. 9th, 2023

star star star star star

Sante Isopo

The solar panels are working great and they save me money

3 months ago

Reply from Sunnova

Thank you, Sante Isopo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ^SG

Mar. 6th, 2023

star star star star star

matthew strus Leominster, MA

I have a very small house, 725 sq. it's still winter and I've yet to get "direct" sunlight on my panels, BUT the current output of them is pretty much keeping up with my usage even after a few cloudy days. I can only hope they will cover my use of air-conditioning in the summer, at the current rate, I suspect it will. Overall, extremely pleased. FROM BELOW; took about 4 months to install from start to finish (that option not offered)---my bill is under $10 from Eversource (suspect they will owe me money this summer) while my bill to Sunnova IS less than 1/2 what I used to pay Eversource.

3 months ago

Reply from Sunnova

Hello Matthew Strus, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^DG

Mar. 7th, 2023

star star star star star

Janet Love

It was much better then I expected. The panels looks great on top of my roof. Not big and ugly looking. Thanks

3 months ago

Reply from Sunnova

Hello Janet Love, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Mar. 9th, 2023

star star star star star

karlospluck

Easy process. Great team helping me along the way

3 months ago

Reply from Sunnova

Hello Karlos Pluck, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 9th, 2023

star star star star star

Beverley Pelletier East Hartford, CT

Sean F is a very knowledgeable, professional and helpful representative of Sunnova Solar. The whole experience was done professionally and everyone was respectful of our property and friendly to us throughout the entire process.

3 months ago

Reply from Sunnova

Hello, Beverley Pelletier, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 9th, 2023

star star star star star

Anke Delhoyo

Thanks to Sunnova for the great client service and respond. The equipment has been working excellent. The billing statement is really easy to understand. The application is easy to use. Iam from Puerto Rico , is in the Caribbean , we have the Hurricane season , so, we are in danger, the power authority of Puerto Rico is very week . We need quality of life and secure power , to have the basic needs.

3 months ago Edited May 24, 2023

Reply from Sunnova

Hi Anke Delhoyo! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CI*

Mar. 7th, 2023

star star star star star

Mark East Hartford, CT

Excellent customer service and user friendly app.

3 months ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Mark! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 7th, 2023

star star star star star

Derith Stover Palmyra, PA

The people have been very good to work with. We've referred multiple people to Sunnova. It's no longer painful to get our electric bill each month.

3 months ago Edited May 24, 2023

Reply from Sunnova

Hello, Derith Stover, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 8th, 2023

star star star star star

El Jefe Phoenix, AZ

I liked the no money down and payment plan. Having the batteries under a 25 year warranty period was what convinced us to move forward. So far we have no complaints, only savings and energy independence.

3 months ago

Reply from Sunnova

Hello El Jefe, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.*AM*

Mar. 8th, 2023

star star star star star

george pasiakos Coventry, CT

Super simple to get approved and a incredibly low rate.

3 months ago

Reply from Sunnova

Hi George Pasiakos, We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 8th, 2023

star star star star star

Vanessa Sosa Manteca, CA

Great communication from my Sales Rep Phill during the entire process. The installer teams was awesome too. Quick and fast process!

3 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Vanessa Sosa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 8th, 2023

star star star star star

Troy Combs Sherman Oaks, CA

I haven't had our system installed yet, however the initial process was extremely comfortable and smooth with Pat A. He spent a lot of time explaining all the financing options and gave honest opinions when asked. Our neighbor across the street installed Sunnova solar panels, and I looked at their installation and quality of products and was very happy with how Pat's installation team handled the entire process. They were meticulous with how they handled the hardware/parts, and made sure the installation looked professional and clean. Between seeing the units installed myself and getting Pat's word of honor that he and his team would be available anytime to resolve any future issues, the choice ended up being clear for us to go with Sunnova. Every other solar company I called was a bit stale and robotic in their customer service, and frankly didn't give me much confidence that we were an important client. Pat made us feel important and responded every time we had questions or concerns.

2 months ago

Reply from Sunnova

Hello ,we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MJ*

Mar. 9th, 2023

star star star star star

Roberto Figueroa

Great service on Every step of the process.

2 months ago

Reply from Sunnova

Hi Roberto Figeroa! We appreciate your feedback. Thank you for being part of the Sunnova Family! *MJ*

Mar. 9th, 2023

star star star star star_border

carmen Colon Orlando, FL

Service has been pretty good so far, but I don't understand why it sometimes with sun out, the battery doesn't completely charge.

2 months ago

Reply from Sunnova

Hi Carmen Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

star star star star star

Katharine Mahoney Twing Pittsfield, MA

Good communication. Friendly and helpful.

2 months ago

Reply from Sunnova

Hi Katharine Twing! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

star star star star star

Miriam Rodriguez

Every step taken was well done. I have no negative comments

2 months ago

Reply from Sunnova

Hi Miriam Rodriguez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

star star star star star

Tammy Gentzler Dover, PA

My beginning to final installation went fabulous Kade W, communicated and explained everything to me and checked in with me as the process was happening The installers did a great job and came back to do the final inspection to ensure everything was good I have recommended Kade to others when they bring up solar panels and would highly recommend the company!

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tammy Gentzler! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

star star star star star

Jose

I have the sistem almost ready. The battery that was installed wasn’t working since the first day and still waiting for it’s replacement. Other than that good service.

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

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S. Martin Stockton, CA

The panels are fine. The installation was a horrible. Many missed appointments and reschedules. Took over a month to instal. Wanted to pay cash, got baited and switched into a loan which they added 10 grand to the price. Power is fine, panels are fine …. Not pleased with the process or how everything went down. Pretty glad that part is all over. The guy who called to ask how everything was going said they had been having the same problems a lot with the install teams.

2 months ago

Reply from Sunnova

Hello S. Martin, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

star star star star star

Roxanne Feeney New York, NY

Representative very informative and answered all questions!

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Roxanne Feeney! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

star star star star_border star_border

Prateek K Carmichael, CA

No comments. Poor customer service. Non intuitive web interface

2 months ago

Reply from Sunnova

Hello Prateek K, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

star star star star star

Reene Smith Loomis, CA

We have not had any issues and we have had our system for over 3 years.

2 months ago

Reply from Sunnova

Hi Renee Smith! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Mar. 14th, 2023

star star star star star

John Framingham, MA

They showed up on time ready and willing to complete the task in a professional manner

2 months ago

Reply from Sunnova

Hi John! We appreciate your feedback. Thank you for being part of the Sunnova Family! *MJ*

Mar. 16th, 2023

star star star star star

Willis White Plains, NY

There are on time service and professionalism

2 months ago

Reply from Sunnova

Hi Willis! We appreciate your feedback. Thank you for being part of the Sunnova Family! *MJ*

Mar. 16th, 2023

star star star star star

Carolyn McKinley Hazleton, PA

Constant updates on the status of our install, friendly efficient crews. Great Experience!

2 months ago

Reply from Sunnova

Hello Carolyn McKinley, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Mar. 16th, 2023

star star star star star

KELSEY JEAN BATTAGLIA Beaver Falls, PA

The men that installed my solar panels were very nice, respectful, courteous. They were on time. Very nice and friendly to my dog. They also picked up after themselves and did not leave a mess. I would recommend those men for any installation job.

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Kelsey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ SG

Mar. 16th, 2023

star star star star star

Juan Torres

Used local installation team Melpro, they were very efficient, courteous and knowledgeable. Installation was quick and desirable. Sonnova has been very good with updates and information. I live in Puerto Rico so we have had various power outages and we have not been effected by them at all. My bill to the grid has been an alarming service charge of 4.00 a month. We still use the grid but the offset of power given to the grid has been a delight. I have recommended Sonnova to friends and have connected and have the same experience. I am very satisfied and feel very confident that i can finally manage my energy usage at home.

2 months ago

Reply from Sunnova

Hi Juan Torres! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 20th, 2023

star star star star star

Jonathan Tilelli McKees Rocks, PA

Eco friend and budget friendly. Also like the website where I can track my solar production

2 months ago

Reply from Sunnova

Hello Jonathan Tilelli, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

star star star star star

Chris B East Providence, RI

I really appreciated the constant contact during the entire process. The app always made me aware of the next step

2 months ago

Reply from Sunnova

Hello Chris B, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

star star star star star

Raymond A. Segui

Fast and easy way to get your solar energy

2 months ago Edited March 20, 2023

Reply from Sunnova

Hello Raymond A. Segui, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023