Name: Sunnova
Rating: 4.2

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glenn sinkler Winston-Salem, NC

The site says I have solar system I do not I have a generator, was not able to sign in with system ID a074W00001M7ywAQAR, had to call representative who change my I’d number. Now your system says I have a solar installation. The representative did not listen to what I was telling him just fast talked me and proceeded as if he was in a hurry and want to move on to the next call.

3 months ago

Reply from Sunnova

Hello glenn sinkler, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us your phone number and system ID to [email protected] so we can investigate this issue? Please know that we take this matter seriously and look forward resolving this for you. *DMS*

Feb. 2nd, 2023

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gayle skinner

The lack of communication. The overall time frame from start to finish. The information on what to do after installation. All of which are terrible to us and if I did it again, I would not have used them

3 months ago

Reply from Sunnova

Hello gayle skinner, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *DMS*

Feb. 6th, 2023

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Isata Bryemah Wayne, PA

I'm very pleased with the progress, and I was glad I did not have to pay any money.

3 months ago

Reply from Sunnova

Hi Isata Bryemah! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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Anthony Ruiz

Excellent equipment and better service and quality

3 months ago Edited February 6, 2023

Reply from Sunnova

Thank you, Anthony Ruiz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Feb. 6th, 2023

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Louis Normand

I have been a customer of Sunnova for more than 2 years. The savings goals for the first 2 years have been exceeded and customer care is first rate!

3 months ago

Reply from Sunnova

Hello Louis Normand, We are so happy to hear your experience reflects what we strive for. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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Michael Teague San Antonio, TX

Installers were great and so was elite that sold me the system other than that I've been very disappointed with the whole process of going solar.

3 months ago

Reply from Sunnova

Hello Michael Teague, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you? *DMS*

Feb. 6th, 2023

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Michael Quattro Weehawken, NJ

Seems like a reliable company. The website they have was helpful.

3 months ago

Reply from Sunnova

Thank you for your note, Michael Quattro. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Feb. 6th, 2023

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jack white Port Deposit, MD

My system has only been turned on for 3 weeks , so far no problems ,ask me at a later date to rate my system

3 months ago

Reply from Sunnova

Hi jack white! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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Lora Perkins Jefferson, MA

Customer service was wonderful. I don't have anything negative to say so far. I can't wait to see the savings on my electric bill!

3 months ago

Reply from Sunnova

Hello Lora Perkins, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 6th, 2023

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Hector Cartagena

At the moment everything is fine, the only thing is that they sent me an email where I qualified for a $500 Visa card and at the moment I did not hear anything or receive the card.

3 months ago Edited February 8, 2023

Reply from Sunnova

Thank you for sharing your positive feedback,Hector Cartagena ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!HV

Feb. 9th, 2023

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Carrie Crilly

No issues with install and very happy with the panels. I'm loving my lack of electric bills! Customer service is fantastic too. I'm in the process of refinancing my home and the mortgage company has asked for some information and I received it quickly.

3 months ago

Reply from Sunnova

Hello Carrie Crilly, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 7th, 2023

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Cathy Villanueva Avon, MA

I have had Sunnova panels for 3 years and it has been a nightmare!! When panels were installed I was still paying a regular bill to my electric company when I addressed it with Sunnova in more than one occasion I was told to be patient 🤬 I contacted my electric company and they stated that Sunnova never sent them the paperwork that was required. Then in April/May of 2022 (not sure) Sunnova came and disconnected my system without telling me supposedly for an upgraded. My husband noticed that the locks were cut off the box and the light was not working after calling several times they finally sent a technician out to then learn that they needed access to the basement ok fine I stated they would have to come on a Saturday. It took several different open cases for them to get it right finally in September the system is working and wham Sunnova tells us we owe $400 dollars for the time period that system was down .So not only did I pay high electric bills during this time period but now my system is shut down for non payment not once throughout this whole time have they even tried to compromise. Let’s talk customer service… either I’m being rushed off the phone or they are round. Or how about every time I call I get a different story. Never the same answers. Today topped it off. So a supervisor finally called me after 10 months of this bs. And states that even though my system wasn’t active it still produces usage!? If someone can explain that comment that would be great. Smdh worst decision we’ve ever made. And it’s funny when you mention lawyer they call you back even if it is with bs. So now I have no idea what my next move should be VERY UNSATISFIED CUSTOMER

3 months ago

Reply from Sunnova

Hello Cathy Villanueva, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. ^JE

Feb. 9th, 2023

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Noel Santos

There is nothing that Sunnova has not answered when I ask.

3 months ago Edited May 24, 2023

Reply from Sunnova

Hi Noel Santos! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Angie Otero Orlando, FL

I like it that ALWAYS I have electricity

3 months ago

Reply from Sunnova

Hello Angie Otero, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Feb. 8th, 2023

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Chris Butler TX

Installation went terrifically. I thought I would get a follow up from sales explaining what to do next. Still no call.

3 months ago

Reply from Sunnova

Hello Chris Butler, we would like to help. Could you send your system ID and a phone number to [email protected] ?*DMS*

Feb. 8th, 2023

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Angella Dyer Queens, NY

Process / Information made simple and easy to understand.

3 months ago

Reply from Sunnova

Hi Angella Dyer! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 8th, 2023

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Mark Longley Providence, RI

1st off our sales Rep Jim did sn excellent job answering any of ours & concerns regarding the whole process. High quality workmanship & product!

3 months ago

Reply from Sunnova

Hello Mark Longley, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 8th, 2023

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Carol Bair Hanover, PA

They took care of everything. Fast and efficient.

3 months ago

Reply from Sunnova

Hello Carol Bair, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and being part of the Sunnova Family! JC

Feb. 9th, 2023

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Nataliya Tarkhanova Sacramento, CA

I like that system, easy to pay, pay less, fast and good service. Costumer services is great.

3 months ago

Reply from Sunnova

Hello Nataliya Tarkhanova, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and being part of the Sunnova Family! JC

Feb. 9th, 2023

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Carolyn McKinley Washington, DC

Everyone has been fantastic. Very easy set up and install. Thank You

3 months ago

Reply from Sunnova

Hello Carolyn McKinley, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EM*

Feb. 9th, 2023

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Bert Gaylord Boston, MA

The people that installed the panels are equipment completed their portion of the project in one day. Waiting over a month now for the next portion, after which I'm told 6 to 8 weeks for utility company to complete. From planning stages to completion is greatly lacking coordination within.

3 months ago

Reply from Sunnova

Hello Bert Gaylord, thank you for bringing this to our attention. We are sorry to hear about your experience. We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *EO

Feb. 9th, 2023

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Shankar Achanta Frisco, TX

Great product offer. Smooth installation experience.

3 months ago

Reply from Sunnova

Hi Shankar Achanta! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *EO*

Feb. 10th, 2023

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John K. Detroit, MI

Nice, knowledgeable workers. They fixed the problems while keeping a smile on all of our faces. Thank you!!

3 months ago

Reply from Sunnova

Robert Cairns Hi John K.! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Robert Cairns San Antonio, TX

They were prompt and did what they said they would do

3 months ago

Reply from Sunnova

Hi Robert Cairns! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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John Cicos Fort Lauderdale, FL

Great value so far. Installation had some hiccups, but all issues were resolved in a timely manner by the contractor.

3 months ago

Reply from Sunnova

Hi John Cicos ! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Karin Larsen Waterford, CT

Responsive customer service, no-cost installation, lower electric bills. What’s not to like?

3 months ago Edited May 18, 2023

Reply from Sunnova

Hi Karin Laresen! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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CR R LA

Must be an option of 14/15 solar panels to get a proper energy production for small systems.

3 months ago Edited February 13, 2023

Reply from Sunnova

Hi CR R ! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Elizabeth Quinones

I like my system. I hope that I have no future problems.

3 months ago

Reply from Sunnova

Hi Elizabeth Quinones! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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larry weinberg Springfield, MA

Everything went fine. Just trying to find out about energy credits I was told about during sale but as of yet not getting results

3 months ago

Reply from Sunnova

Hi larry weinberg! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Bill Kelly Palm Desert, CA

We have had our solar panels for several months now and are enjoying the lower Edison bills. The panels appear to be working as they should.

3 months ago

Reply from Sunnova

Thank you,Bill Kelly Hello Bill Kelly , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! HV

Feb. 15th, 2023

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Darin George Fort Worth, TX

The solar panel install was quick and efficient and the work seems good. The next 6 weeks were spent with "an issue" that nobody could get out to fix and nobody returned messages or gave updates. Then, out of the blue, I get a request for a review and check to find my panels are working. Good product, terrible communication.

3 months ago

Reply from Sunnova

Hello Darin George, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 15th, 2023

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Bob & Sonia GRESHAM Lake Havasu City, AZ

I like the fact that the sales person was not pushy at all - he is very knowledgeable about the product and patient to answer all questions no matter what we asked or how long it took to explain it. I also like the program - no up front costs and saves us from future price hicks for 25 years - it's an amazing program!

3 months ago

Reply from Sunnova

Hello Bob & Sonia GRESHAM, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 15th, 2023

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Ferdinand Tolland, CT

Everything went SMOOTH!! I'm new to this company, but it looks promising.

3 months ago

Reply from Sunnova

Thank you, Ferdinand! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 15th, 2023

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Linda LaMora Hemet, CA

I love the job you did for me. I love saving on electricity getting Away from SO Cal Edison

3 months ago

Reply from Sunnova

Thank you for your note, Linda LaMora. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *EO*

Feb. 15th, 2023

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Mei Lee Boston, MA

We used Trinity Solar to install the solar panels and the roof started to leak after the installation. They also didn’t even had our information in their system after the installation so we couldn’t pay our bill for the panels. We had a overall poor experience with the installation, customer service, and support service.

3 months ago

Reply from Sunnova

Hello Mei Lee, we will like to help. Could you send us your system ID and a phone number where we can reach you at?*EO*

Feb. 16th, 2023

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George Bierwirth Sacramento, CA

Communication between the Electrical engineering crew and the county was terrible and resulted in my direct interaction with the county to determine what the 400a service connection to the utility would look like. Our project was a learning experience for our project contractor. The quality of the project overall is very good. Our project took over 5 months from groundbreaking to final approval and activation of the system. Nearly 10 months from contract signing to completion.

3 months ago

Reply from Sunnova

Hello George Bierwirth, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 17th, 2023

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Eduardo Cardona

Service oriented personnel and competent

3 months ago

Reply from Sunnova

Hello Eduardo Cardona, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 17th, 2023

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Kermit Santiago Inglewood, CA

Great company with great products that meets all the speciation. Excellent costumers services.

3 months ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Kermit Santiago! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Manuel Muniz

Service has been great, haven't had any problem with the equipment.

3 months ago

Reply from Sunnova

Thank you, Manuel Muniz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 17th, 2023

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Dionisio Ramos Top Paper Printing

The company that install was very proffecional

3 months ago

Reply from Sunnova

Hi Dionisio Ramos Top Paper Printing! We appreciate your feedback. Thank you for being part of the Sunnova Family! *EO*

Feb. 17th, 2023

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Nelson Torres

Great company and customer experience They care about their customers

3 months ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Nelson Torres! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EO*

Feb. 17th, 2023

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Grace

So far I’m satisfied. The staff was very informative and made the process easy.

3 months ago

Reply from Sunnova

Hello Grace, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 21st, 2023

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Joscelyn McFarlane

They are very prompt. Cooperative and understanding.

3 months ago

Reply from Sunnova

Hello Joscelyn McFarlane, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 21st, 2023

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QUISQUEYA RODRIGUEZ

Service and personnel were very capable of answering my doubts

3 months ago

Reply from Sunnova

Thank you, QUISQUEYA RODRIGUEZ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

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Marliese Smith Reading, PA

Installation went seamlessly. The men installing were very respectful of home and property

3 months ago

Reply from Sunnova

Thank you for your note, Marliese Smith. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *EO*

Feb. 21st, 2023

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Jose Batista

I like the uncomplicated process of adquisition of a reliable solar energy system, also the expert technical support.

3 months ago

Reply from Sunnova

Hi Jose Batista! We appreciate your feedback. Thank you for being part of the Sunnova Family! *EO*

Feb. 21st, 2023

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Suresh Padarthi Mechanicsburg, PA

Not really , Team did a great work at my home

3 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Suresh Padarthi! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EO*

Feb. 21st, 2023

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Dwayne Reevey Keansburg, NJ

Very fast process. Communication was great

3 months ago

Reply from Sunnova

Hello Dwayne Reevey, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 21st, 2023

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Chica Boricua

Excellent company excellent customer service

3 months ago

Reply from Sunnova

Hello Chica Boricua, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 21st, 2023

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Eduardo A. Purcell Lopez Atlanta, GA

i have been a custumer of sun nova for over 5 years and all i can say is I have no regrets about going solar . the security of not worrying about going in to the darkness is priceless. life on an island can have a turn for the worst in no time during a hurracane season . but that's all in the past now . not having to worry about the long lines at a gas station to get gas for a generator or to worry about loosing all the groceries in the fridge because you have no power gives you a feeling of freedom like no other. Thanks to you all at Sun Nova for making it happened !!!!!

3 months ago

Reply from Sunnova

Thank you, Eduardo A. Purcell Lopez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO

Feb. 21st, 2023