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Sunnova

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8.5

Overall Score

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Javier Gutierrez Fisherville, MA

All was perfect and one time as they said. Faster than I expected.

3 years ago

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Reply from Sunnova

Hello Javier, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

star star star star star

Alfredo T DaCosta Cumberland, RI

Staff always very professional in answering any questions that I may have.

3 years ago

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Reply from Sunnova

Good Morning Alfredo, Thank you for your feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Daniel El Paso, TX

Great service, my questions were answered promptly and clearly.

3 years ago

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Reply from Sunnova

Hello Daniel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Geri Mahaffey Lemoore, CA

Very helpful, timely, explained program well. Thank you so very much...

3 years ago

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Reply from Sunnova

Hello Geri, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Kathy

Easy to work with and our electric Bill's are exactly as they stated

3 years ago

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Reply from Sunnova

Hello Kathy, we are glad your happy with the system and savings. Welcome to the SUnnova family!**MV

May. 25th, 2021

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Dj Jose

Is a great company to deal with easy to make a deal go SUNNOVA

3 years ago

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Reply from Sunnova

Good Afternoon Dj Jose, Thank you for your positive feedback and Welcome to the Sunnova Family! . ^MP

Jul. 3rd, 2019

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Guillermo Ramirez Riverside, CA

Ive had a few leaks after the panels were put on. I called sunnova and they refuse to help me out even when the leaks are right under my pabels. .....

3 years ago

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Reply from Sunnova

Hello Guillermo Ramirez, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jun. 27th, 2019

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alba e acuna

happy that everything came as expected miss kim is very helpful

3 years ago

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Reply from Sunnova

Good morning Alba, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Jun. 21st, 2019

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Sandy G Enfield, CT

Pleasant experience. Hold time was minimal. Questions answered quickly.

3 years ago

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Reply from Sunnova

Hello Sandy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 12th, 2019

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Sebastian New Bedford, MA

they keep you informed step by step thru out the complete job

4 years ago

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Reply from Sunnova

Hello Sebastian, we appreciate your positive feedback. Welcome to the Sunnova Family!

Oct. 27th, 2018

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Noel M. Baitlon

Your staffs are so professionals any asked info. Well answered and informative

4 years ago

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Reply from Sunnova

Thank You Noel! we appreciate your positive feedback!

Oct. 25th, 2018

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Erin MacDonnell North Haven, CT

The staff was professional and kept me up to date with emails.

4 years ago

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Reply from Sunnova

Hello Erin,, we are excited to welcome you to the Sunnova family! We are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Aug. 31st, 2018

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Brendan Haugh The Bronx, NY

Everything going great install went smoothly and roof install went smooth

4 years ago

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Reply from Sunnova

Hello Brendan, we are excited to welcome you to the Sunnova. family We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. KM

Aug. 25th, 2018

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hedy Li PLLC Phoenix, AZ

They taking forever to remove it since we bought a foreclosure house. I just keep calling them,never give me a time frame when will be remove it. thanks

4 years ago

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John Stracensky San Francisco, CA

Excellent experience and I was totally impressed with their work.

6 years ago

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Tom White San Francisco, CA

Excellent customer service and professional installation process.

6 years ago

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David M. Walker Deltona, FL

So far the system is not doing what I was sold on.

2 years ago

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Reply from Sunnova

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

Jun. 22nd, 2020

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Patience johnson

Im paying even more than before on my regular bill now i just have two bills

2 years ago

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Reply from Sunnova

Hello Patience, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 4th, 2020

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Mrs Ream

They need better communication with the inspectors

2 years ago

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Reply from Sunnova

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Feb. 11th, 2020

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AJISHA Hempstead, NY

I am still getting a regular bill for my light bill and I shouldn't be

3 years ago

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Reply from Sunnova

Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP

Dec. 3rd, 2019

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Kimberly

I had a lot of problems with the company installing the solar.

3 years ago

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Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Felicia Clair Ridgecrest, CA

It took 2.5 years for my solar project to be conpleted

3 years ago

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Reply from Sunnova

Thank you for your feedback Felicia Clair. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 17th, 2019

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Hank49 Fountain Valley, CA

Satisfaction for good services from Sunnova

9 months ago

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Reply from Sunnova

Hello Hank49, thank you for the positive feedback. Welcome to the Sunnova Family!**MV

Apr. 7th, 2022

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Louis Lessard Suffield, CT

excellent sales person...installers did a great job

2 years ago

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Reply from Sunnova

Louis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Nov. 2nd, 2020

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Annettn Tucson, AZ

The people at Sunnova was very professional and helpful.

2 years ago

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Reply from Sunnova

Good morning Annettn, Thank you for your positive feedback and welcome to the Sunnova family!. ^IS

Sep. 4th, 2020

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William coco Bellmawr, NJ

It took awhile for PSEG to hook it up. Now let’s see the rewards.

2 years ago

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Reply from Sunnova

Thank you for the note, William. Welcome to the Sunnova family!^JD

Aug. 21st, 2020

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Kenneth Kubo Victorville, CA

Great service. Dominic is a great asset.

2 years ago

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Reply from Sunnova

Thank you for the note, Kenneth. Welcome to the Sunnova family!^JD

Aug. 10th, 2020

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James Mcelrath Duncannon, PA

Great company to do business with! Excellent communication!

2 years ago

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Reply from Sunnova

Mr. Mcelrath, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 29th, 2020

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Martin Horne Mascoutah, IL

Excellent clarity and follow up. Highly recommend

2 years ago

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Reply from Sunnova

Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA

Jul. 3rd, 2020

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Barbara McNamara New Haven, CT

Everyone was pleasant and helpful whenever I called.

2 years ago

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Reply from Sunnova

Thank you for the note, Barbara. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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Mark San Jose, CA

Entire staff friendly caring professional

2 years ago

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Reply from Sunnova

Thank you for the note, Mark. Welcome to the Sunnova Family!^JD

Jun. 4th, 2020

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James Johnston

Love the service and value gained on low electric bills.

2 years ago

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Reply from Sunnova

Hello, James, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DG*

Aug. 10th, 2021

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Felix Hernandez Paterson, NJ

Really very pleased service and will recommended

2 years ago

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Reply from Sunnova

Good morning Felix, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

May. 13th, 2020

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Tara Crowley Yarmouth Port, MA

Outstanding and excellent support. Thank you

2 years ago

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Reply from Sunnova

Good morning Tara, Thank you for your positive feedback and welcome to the Sunnova family.! ^MP

May. 7th, 2020

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Roger Quadhamer Lomita, CA

Everything went quite smoothly from signup to installation.

2 years ago

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Reply from Sunnova

Good morning Roger, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP

Apr. 30th, 2020

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Rosa Browne Middletown, CT

Your staff are professional and enjoy their work

2 years ago

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Reply from Sunnova

Thank you for the note, Rosa. Welcome to the Sunnova family. ^JD

Apr. 27th, 2020

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Flossie Ryder Mechanicsburg, PA

My electric bill have dropped considerably!!!

2 years ago

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Reply from Sunnova

Good morning Flossie Ryder, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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John Browns Mills, NJ

Excwllent service throughout the entire process.

2 years ago

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JIM & ANN HAASE Intercourse, PA

The people are great to work with. They do quality work.

3 years ago

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Reply from Sunnova

Hello Jim & Ann, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Jan. 2nd, 2020

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Carli Henichek Breinigsville, PA

Great communication. Very smooth process.

3 years ago

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Reply from Sunnova

Hello Carli Henichek , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 20th, 2019

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Kristen sansone Middletown, NJ

I am a new customer , you have been extremely informative

3 years ago

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Reply from Sunnova

Hello Kristen sansone , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Dave Bonillas Chico, CA

Customer Service avg wait times are clocked in over 1hr. Production report meter broke in April 2019, still nothing and it is Nov. 2019.

3 years ago

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Reply from Sunnova

Hello Dave Bonillas, Records you have a direct point of contact. I will forward your concern to the appropriate department.^OA

Nov. 6th, 2019

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Joseph Laraneta Henderson, NV

Give your customers better ways to contact you during the process .

3 years ago

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Reply from Sunnova

Hello Joseph Laraneta, thank you for bringing this to our attention. We are experiencing a longer than normal hold time. Can you please send us a private message with your system ID or contact number. We'll will forward your information to the appropriate department to contact you.^OA

Oct. 4th, 2019

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Kirk Elk Grove, CA

I work from home and my first bill was -$20.00

3 years ago

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Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Sep. 26th, 2019

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Tom Bermingham Marana, AZ

Completed installation on time. Great to work with.

3 years ago

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Reply from Sunnova

Hello Tom, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

Sep. 19th, 2019

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Jeff Danbury, CT

Communication in every step of the process was terrific.

3 years ago

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Reply from Sunnova

Good Morning Jeff, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Sep. 19th, 2019

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Rafael Hernando El Paso, TX

The panels went down and nobody contacted me until the electric company sent me a bill for more than I was paying before the panels were installed.

3 years ago

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Reply from Sunnova

Good Afternoon Rafael, Thank you for bringing this to our attention. If you could please send us a private message with your System ID/Phone number where we can reach you? One of our agents will reach out to you within the next 2-3 business hours. Thank you^MO

Jul. 23rd, 2019

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Sean Laurelton, NJ

Everything and everyone were great! Thank you!

3 years ago

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Reply from Sunnova

Hello Sean, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 19th, 2019

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Elmer

Everything promised from initial contact, to work done as promised.

3 years ago

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Reply from Sunnova

Elmer, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Charles Sparacino Holtsville, NY

Sun nova does good work they are very respectful and pay attention to detail

3 years ago

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Reply from Sunnova

Good Morning Charles, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019