Name: Sunnova
Rating: 4.7

star star star star star

William Schweizer III Hammonton, NJ

They install the equipment very well. They hide the wiring and cables throughout the building as much as possible to have a clean look. I was observing some solar installations in my neighborhood while walking my dog and observed some that had conduit all over the outside of the house and roof. Not good to look at.

4 years ago

Reply from Sunnova

Hello William, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

star star star star star

Miguel O.

I installed my solar panels at the beginning of the year and I can only say... I absolutely love them! My savings started immediately, and the installation process was super easy. From the salesman to the installers and of course the customer service from Sunnova, everything went smoothly and as promised. Thank you!

4 years ago

Reply from Sunnova

Good Morning Miguel, Thank you for your Feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

star star star star star

Mick M Brigantine, NJ

Daniel H and Ted D were the point men from Trinity Solar. After several meetings with them I had a better understanding of the process. The installation was completed in a day and the crew was very respectful of our concerns/property. Our system has been producing energy since March and we are very satisfied with everything.

4 years ago

Reply from Sunnova

Good Morning Mick, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

star star star star star

Cecilia

The fact that I didn’t have to put up any money for the installation until everything is done n working is very important to me. Sunnova provided that ease of mind for me. A single mom relies on every penny n I’m grateful that for worry was put to ease.

4 years ago

Reply from Sunnova

Good Morning Cecilia, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

star star star star star

Marc Frigon Waterbury, CT

Trinity Solar in CT along with the financing from Sunnova is a great combination! I've heard of many problems with going solar but everything went fine with me. Anytime I had questions they were there to answer! Can't wait to start using the app..

4 years ago

Reply from Sunnova

Good Afternoon Marc, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Jun. 28th, 2019

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Thomas Papperman Woodbine, NJ

Sunnova was very good about getting the paperwork done and getting the system installed. Times of up to 2 weeks internally for paperwork to be generated and or reviewed before going to the next department added weeks to the process and I do not feel that Sunnova was upfront with me about that . Therefore my expectations were that my solar would have been up and running much sooner.

4 years ago

Reply from Sunnova

Thank you for sharing your story Thomas Papperman ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 25th, 2019

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Debbie Boyd Penns Grove, NJ

Very frustrating. They will answer questions that you can think to ask, but they are not up front with all the info you need. They charge too big of a fee to process your payments when you dont pay with their preferred automatic payment system. And they did try to take an automated paymdnt from my bank account even after that payment option was stopped. They dont help with getting your solar system up and going to your own benefit, (took 6+ months to finally get the work done for the net meter, in that time your utility company is reaping all the benefits of the solar power that you are collecting). I was told that our system would cover 110% of our average monthly bill, which it might, but not sure yet as we have only been collecting power for 10 months so far, but the system its self is costing me 90% of what that utility budget would be. Way too much hassle overall to only have a savings of 10%. If their business partner is Trinity Solar, quickly RUN THE OTHER WAY! I would never do business with either company ever again, nor would i recommend either company, even if they were to put the solar up for free AND pay me to use it. I must say that David is one of their more patient, knowledgable and understanding employees.

4 years ago

Reply from Sunnova

Thank you for your feedback Christine M. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers. Can you please send me a private message with your system ID and a phone number where we can reach you? One of our specialist will contact you soon to help get this issue resolved. ^OA

Jun. 21st, 2019

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Janet Paterson Gilroy, CA

All of my experiences with Sunnova representatives was great. The installers were non intrustive and always friendly and professional. I am not giving it a 5 star rating as I do not know yet if I will be happy with the solar experience as far as working in my house. I am glad to be a problem solver in choosing solar rather than a problem maker in continuing to use only fossil fuels.

4 years ago

Reply from Sunnova

Thank you Janet Paterson ! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^OA

Jun. 20th, 2019

star star star star star

Michael Garrity Cumberland, RI

Everyone from Sunnova and Trinity was very friendly. They explained everything from the time we met to the time they finished. They were very professional and there work was neat and clean. I would recommend them to anyone who is considering Solar. Thank you.

4 years ago

Reply from Sunnova

Hello Michael, we are excited to welcome you to the Sunnova Family! We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. ^KM

May. 2nd, 2019

star star star star star

Avalon R Port Saint Lucie, FL

Spectacular job. Customer service was first rate-thanks to Mrs. Catherine-super professionalism. I started out for information only and ended up a proud home solar owner. Win win all the way with this investment - take it from a Veteran!

4 years ago

Reply from Sunnova

Hello Avalon R., we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into energy saving powerhouses! ^MO

Apr. 29th, 2019

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Jim Cherry Hill, NJ

Our initial contractor who is no longer associated with Sunnova greatly overestimated our production. Our lease agreement with Sunnova has a guarantee that production will reach at lease 80% of the projected Kwh per year. Sunnova realized that we were not producing as much electricity as was originally estimated. They had two microinverter replaced and lowered our lease payments. Now we are producing enough electricity to cover the lease payments as well as reducing our electric bill significantly.

4 years ago

Reply from Sunnova

Thank you for reaching out Jim and sharing this positive feedback. It is great to have you as part of our Sunnova Family! ^KM

Apr. 25th, 2019

star star star star star

Caren Foisie & Ron Wieners Agawam, MA

While we've just begun our relationship with Sunnova, the presentation by Jeff G was outstanding; he was able to answer all of our questions before we had asked them, and made us completely comfortable with the process. The staff in the Trinity Solar offices were also very helpful in communicating where we were in the process.

5 years ago

Reply from Sunnova

Thank you for reaching out Caren, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 22nd, 2019

star star star star star

Richard Baer Scituate, MA

System recently installed. Entire experience very satisfying. Representative Brian M exceptionally helpful and informative throughout process, often following up to ensure satisfaction.Hopefully will see significant reduction in energy bill in near future, but so far am extremely pleased with Sunnova due in large part to Brian.

5 years ago

Reply from Sunnova

Thank you, Richard! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!

Nov. 16th, 2018

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Jill J. Clinton, CT

Trinity Solar was the company that set everything up they work along with sunnova, my panels were installed a month earlier than expected! Love them as they are not hideous looking. Sunnova did all the leg work like getting permits, approval from the town and electric company, inspections and meter switching

5 years ago

Reply from Sunnova

Thank You, Jill, we are constantly working on making the installation process as hassle-free as possible. We appreciate your positive review. Welcome to the Sunnova Family!

Oct. 5th, 2018

star star star star star

James C Galbraith Pearblossom, CA

Well I appreciate the fact that you leap me informed always about what was going on concerning Solar installation.And how great it will be once it’s up and running,also along with Solarspectum you let me know when I would be up and generating power. Had a few inspection hold ups but was all worked out.

5 years ago

Reply from Sunnova

Thank you for your review James, We work hard to make sure you understand every part of the installation process . We are thrilled that you're now a member of the Sunnova family!

Aug. 3rd, 2018

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John Craighill Annapolis, MD

Outstanding all around. Full solar service installed in record time, one month from start to finish. Sunnova and Trinity kept us informed as the process moved from inception to completion. Looking forward to working with the professionals at Trinity and Sunnova as we generate electricity to support the State of Maryland green initiatives.

5 years ago

Reply from Sunnova

Hello John, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate your positive feedback.

Jul. 31st, 2018

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Heather Miller

I thought their 3rd party installers were great, professional and they cleaned up any mess that was made.And the communication with the office staff was good also had communication with the owner which is rare he was also very nice.

6 years ago

star star star star star

Marty Bennett

By Far the most comprehensive warranty for a purchase on the market. Nothing else comes close and their loan doesnt show up on my credit report. Im not impressed by standard purchases or leases, but their EZ Own program is the best program in solar hands down.

7 years ago

Reply from Sunnova

Hello Marty, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

star star star star star

Susyn Morales San Francisco, CA

EVERYTHING was well communicated and explained. Every step, every move. My install team was so awesome. They communicated well and were thorough, polite and cleaned everything up so it was better than when they arrived each morning. Top notch all the way around.

7 years ago

star star star star star

VUONG NGUYEN San Francisco, CA

Great Service and Installation Team...Really fast and professional. Passed city final inspection at the first short. So Impressed. I am also general contractor and I am very happy to have you as our solar support. Will refer to my friends and Clients. Keep great work...

7 years ago

star star star star star

Yfrain Rojo San Francisco, CA

Time of response and communication everytime I call with a question there was always someone to provide you with an answer, currently I have recommended this company to at least 10 people and they are serious about I will show them my resent bill to confirm the information I have provide them.

7 years ago

star star star star star

Patrick Osterman San Francisco, CA

Carter is THE most professional, knowledgeable and pleasant company rep! The whole experience was awesome from start to finish and your customer service department is to be commended, too! Have already recommended your company and will continue to do so! Pat and Sue Osterman

8 years ago

star star star star star

Alex Springfield, NJ

Knowledgeable sales team, system was installed as discussed within time frame discussed, inspection went well, installation crew was kind and understand their work thoroughly. Customer service was prompt and took messages which was returned. Overall best experience from start to finish.

8 years ago

star star star star star

Blanca Morales

Very satisfied with the service and very good experience.

3 weeks ago

Reply from Sunnova

Hello, Blanca. Thanks for the positive feedback. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. We're here to support you every step of the way!

Apr. 1st, 2024

star star star star star

Dev McGlaughlin

Technician Tim was very knowledgeable and helpful.

4 weeks ago

Reply from Sunnova

Thank you, Dev McGlaughlin, for taking the time to write us a kind review. Glad to hear that Tim delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

star star star star star

Sandra Rivera

Excellent customer service and quick response.

4 weeks ago

Reply from Sunnova

Thank you, Sandra Rivera! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Robert L

Hassle free install. Nothing to do except soak up the sun.

4 weeks ago

Reply from Sunnova

Robert L, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Michael Zanzano

Professional installation and services!!

4 weeks ago

Reply from Sunnova

Michael, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 26th, 2024

star star star star star

Denise Dutton

Efficient service. Savings on the electric bill

4 weeks ago

Reply from Sunnova

Hi Denise, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

star star star star star

wendy smith

They did a good job of installation.. thanks for all your hard work. We love it

2 months ago

Reply from Sunnova

Hi wendy smith, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 22nd, 2024

star star star star star

Joseph Casler

Everything went very smooth, very Impressed with the whole process.

2 months ago

Reply from Sunnova

Hello Joseph Casler, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Feb. 8th, 2024

star star star star star

john hernandez-mendez Deltona, FL

It was a good experience the whole process no hidden cost or add on

2 months ago

Reply from Sunnova

Thank you for reaching out to us, john hernandez-mendez. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Feb. 6th, 2024

star star star star star

Charlie Logue

Great system and fast Solar installation by an excellent crew.

2 months ago Edited March 21, 2024

Reply from Sunnova

Hello Charlie Logue, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

star star star star star

T killam Stonington, CT

Very happy with my system, overall generates almost all power year round

2 months ago

Reply from Sunnova

Hi T Killiam, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jan. 31st, 2024

star star star star star

Miao ping Liu Hayward, CA

I like this service because now my family doesn’t have to worry about when the electricity should be on or off. Now I don’t have to constantly check the time for the higher rates and worry about waiting later in the day for a lower rate.

10 months ago

Reply from Sunnova

Hi Miao, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Vynette Hodges Washington, DC

The placement of the solar panels match the roof and there are no ugly pipes on display. Our electric bill has decreased dramatically and it is consistently producing energy. We had issue with a our system and Sunnova notified us and scheduled a technician to service our home. The Technician was professional. V

10 months ago

Reply from Sunnova

Thank you, Vynette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

star star star star star

Debbie Williams

Extremely pleased with all the services provided with Sunnova. This was the BEST decision to have solar installed and serviced with Sunnova/ SunnyMac. Glad we did the research for this amazing company. Any questions we had with the whole process from beginning to end had been handle professionally and with the knowledge of your team.

11 months ago

Reply from Sunnova

Hello Debbie Williams, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

star star star star star

lisandra mercado

Considero que fue la mejor opcion que he hecho para mi hogar y familia

1 month ago

Reply from Sunnova

Hola Lisandra! Gracias por la calificación de 5 estrellas con respecto a nuestro servicio. ¡Nos complace tenerlo como parte de nuestra familia Sunnova!

Mar. 26th, 2024

star star star star star

Peg Wright

Excellent company to work with and outstanding customer service.

1 month ago

Reply from Sunnova

Thank you, Peg Wright! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

star star star star star

Bruce Steffen

Luke was very thorough.....and friendly.....Answered ALL my questions

1 month ago

Reply from Sunnova

Hello, Bruce. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 22nd, 2024

star star star star star

Donna G

So far so good!!! New system recently installed under one year.

1 month ago

Reply from Sunnova

Greetings Donna! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

star star star star star

Christian Miciano

Sunniva has excellent customer service! Great products and easy to use!

1 month ago

Reply from Sunnova

Greetings Christian, Thank you for choosing Sunnova! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

star star star star star

Donald MacQueen

Service was promptly executed. Solar system is saving lots of money monthly.

1 month ago

Reply from Sunnova

Greetings Donald! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

star star star star star

Osiris DeLeon

Great product and service. Sunnova and partners have treated me very good

1 month ago

Reply from Sunnova

Hello, Osiris DeLeon. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Mar. 22nd, 2024

star star star star star

Sharon Lux

From knowledgeable presentation to professional installation, all 5 star.

1 month ago

Reply from Sunnova

Hi Sharon Lux! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

Juan E. Velazquez Diaz

Sunnova is actively present in Puerto rico and Customer Service is exelent.

1 month ago

Reply from Sunnova

Hi Juan E Velazquez Diaz! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

David Bologna

Stands by there word and promises made during the installation process.

1 month ago

Reply from Sunnova

Thank you, David Bolonga! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Linda

So far all my questions have been answered in a timely manner.

1 month ago

Reply from Sunnova

Thank you, Linda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Danielle Mitchell Fort Myers, FL

Loved the way they let you know step by step how they was going on your project.

3 months ago

Reply from Sunnova

Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 19th, 2024

star star star star star

Frank Sandlin St Louis, MO

No cost way to go solar. The install was very quick so far everything is working as it should.

3 months ago

Reply from Sunnova

Frank Sandlin, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jan. 15th, 2024