Name: Sunnova
Rating: 3.9

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David El Paso, TX

Not helpful at all. Very deceiving company and vendors. No real savings going solar. They get their money, vendors get their money and you are stuck in a 20+ contract with no savings as they promised

3 years ago

Reply from Sunnova

Thank you for your feedback David. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Danny Bakersfield, CA

Great company with strong leadership! There programs make a lot of sense vs other solar companies.

3 years ago

Reply from Sunnova

Hello Danny, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Jun. 21st, 2019

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Nancy Rupert Stonington, CT

Professional, courteous, knowledgeable, respectful and fast. Enjoyable experience.

3 years ago

Reply from Sunnova

Hello Nancy Rupert we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

May. 24th, 2019

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Lisa Forked River, NJ

This company is absolutely horrible. The panels have not produced what they were supposed to. I have call numerous times with the same nonsense answers. Stay away from this company!!

4 years ago

Reply from Sunnova

Hello Lisa, thank you for reaching out. We are very sorry for the production issues with the system. We'll escalate your note to the appropriate department. One of our agents will contact you today to help get this issue resolved. ^JG

Nov. 28th, 2018

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J Heim Newton, NJ

Our Solar system has never worked adequetly for the past 3 years. We were over sold . made false promises. Lies To. Promises never kept. Damaged Roof. I have never received 1 Hour of SOlar Energy Credie

4 years ago

Reply from Sunnova

Hello J Heim, we are here to assist you. Could you please send us a private message with your system id or contact information? Thank You!

Oct. 18th, 2018

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Irene Buchalter Sicklerville, NJ

It took too long to get it up and running. I never expected it to take more than six months and dozens of phone calls. I hope that its worth

4 years ago

Reply from Sunnova

Thanks for reaching out Irene, we value your feedback and will use it to improve. An email has been sent to your email address on file with your customer portal web access information to track your system production online. Welcome to the Sunnova Family !

Sep. 6th, 2018

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rick arts Garden Valley, CA

IS THERE A NEG. WORSE COMPANY EVER. DONT GET WORSE, THEY INCREASE YOUR FEES, DONT EVER SENT ANYONE ELSE, HATE THEM LIKE OUT FOR GOOD, SERVICE AND PRODUCT SUCK . THEY NEVER RETURN CALLS

4 years ago

Reply from Sunnova

Thank you for bringing this to our attention Rick, I noticed one of our agents have spoken with you. We will be contacting you in the following hour to address any further questions or concern you might have.

Aug. 31st, 2018

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Peggy

Poor customer services I have ever experienced. Not able to resolve issue for over 1.5 month since the case was opened. No communications to client and online portal is not updated.

5 years ago

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Jose Tineo Bronx, NY

The worst don't want to cancel give you a hassle want to penalize you and take you to court. Also they take longer than any other company...Very bad customer service....BEWARE...

6 years ago

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James Thornton San Francisco, CA

The system is operating well, producing more electricity than we use. Very happy.

6 years ago

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Michael Perez

This company is the worst service had the panel install over a year and only work about 1-2 month and still haven't fix it call after call and all I get a BS over the phone I would never get this company again the worst

6 years ago

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Barry Karen San Francisco, CA

Installer team took care of everything. No problem. They knew more about my house then I did.

6 years ago

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Stephen Hines Boston, MA

I experienced a power outage. do I need to do anything when power is restored?

6 months ago

Reply from Sunnova

Hello Stephen Hines, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

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Amazey Philadelphia, PA

I had a good experience with them they r not pushy

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Amazey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 20th, 2022

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Henry Kozlowsky Old Lyme, CT

Always returned my calls or text promptly

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Henry Kozlowsky! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 8th, 2022

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Verified Customer

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Betty Inkel Plantsville, CT

I don't like it that my bill goes up every year.

1 year ago

Reply from Sunnova

Hello Betty Inkel, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *DG*

Nov. 2nd, 2021

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Verified Customer

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Bob Stroup Clementon, NJ

Never got called back about back up power or battery

1 year ago

Reply from Sunnova

Hello Bob, thanks for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^vb

Jul. 6th, 2021

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Verified Customer

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Charles Bowman Leesburg, FL

Lengthy delays to get any type of service.

1 year ago

Reply from Sunnova

Hello Mr. Bowman, thank you for bringing this to our attention. Can you send us a private message at [email protected] with your contact information? We'll look into this right away. ^JD

May. 18th, 2021

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Verified Customer

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Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

1 year ago

Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

1 year ago

Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

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Verified Customer

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Dr. Peter & Marilyn (Maxwell) Ventura

Never received $1,500 incentive check based on a 1099!

2 years ago

Reply from Sunnova

Hello Mr. and Mrs. Ventura, thank you for bringing this to our attention. One of our agents will reach out to you shortly to help resolve this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Mary Wilhelm Carlisle, PA

I thought I'd get a better savings on my electric bill.

2 years ago

Reply from Sunnova

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD

Jun. 16th, 2020

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Verified Customer

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Deborah Hempstead, NY

Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00

2 years ago

Reply from Sunnova

Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to [email protected] We are here to help. Thank you ^OA

May. 1st, 2020

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Verified Customer

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David

Our bills have gone up significantly since energy production

2 years ago

Reply from Sunnova

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kirk College Point, NY

Great customer service and the loan are fast approved.

3 years ago

Reply from Sunnova

Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Ryan Loomis

The interest rates are higher than I should be paying

3 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Rich Bakersfield, CA

Follow up communication after installation was poor.

3 years ago

Reply from Sunnova

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

Oct. 11th, 2019

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Verified Customer

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Laura Curry

Contacting you is horrible and I keep getting bounced around

3 years ago

Reply from Sunnova

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Oct. 8th, 2019

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Verified Customer

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Ralph Turano

hard to contact on a timely basis via phone

3 years ago

Reply from Sunnova

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

Sep. 26th, 2019

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scbloom Webster, MA

Process went very smoothly from initial meeting through final approval

9 months ago

Reply from Sunnova

Hello scbloom, thank you for the positive feedback! We are happy to be your solar service provider, welcome to the Sunnova family!**MV

Apr. 5th, 2022

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Ravi Chandran Arumugham Wethersfield, CT

Its hassle free and easy, everything was transparent

11 months ago

Reply from Sunnova

Thank you, Ravi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 28th, 2022

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Robert Castellano Tulare, CA

The installation was fast and efficient.

11 months ago

Reply from Sunnova

Thank you for the kind words, Robert. Welcome to the Sunnova family! ^JD

Feb. 24th, 2022

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Rene Mojica

Good company, good product and the sales department do a good job

11 months ago

Reply from Sunnova

Thank you, Rene Mojica! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 22nd, 2022

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Ellen Areias Lodi, CA

I like that they are local. When I have any ?'s I find it easy to reach.

11 months ago

Reply from Sunnova

Hello Ellen, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *TP*

Feb. 18th, 2022

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Michael Philadelphia, PA

Very professional and affordable. The techs were great also.

2 months ago

Reply from Sunnova

Thank you, Michael! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Nov. 7th, 2022

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David corporan Warwick, RI

These guys were professional and quick. This process was harmless and worth it

2 years ago

Reply from Sunnova

Hello David Corporan! We work hard to make sure you understand every step of the process. Thank you for helping us convert more homes into energy-saving powerhouses. Welcome to our Sunnova Family!^IS

Sep. 1st, 2020

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Lori Martocchio Winsted, CT

Very professional, true to what they told us. Great group of guys!!!

2 years ago

Reply from Sunnova

Good morning Lori, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jul. 14th, 2020

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Syeda Valley Stream, NY

Excellent service and saving a lot on our electricity bill 😀

2 years ago

Reply from Sunnova

Thank you for the note, Syeda. Welcome to the Sunnova family!^JD

Jun. 29th, 2020

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Dale Davids Valley Stream, NY

Great company, set me up with solar for the right price and I am loving it.

2 years ago

Reply from Sunnova

Good morning Dale, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Juan Acevedo Cranston, RI

I'm going to pay less money guarantee always going to pay the same

2 years ago

Reply from Sunnova

Thank you for the note, Mr. Acevedo. Welcome to the Sunnova Family!^JD

Jun. 4th, 2020

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Gloria Louise Broussard Houston, TX

I like the savings . I don't like the way I have been treated regarding my contract. I have been put aside, like it doesn't matter.

2 years ago

Reply from Sunnova

Hello Mrs. Broussard, we are here to help. One of our agents will contact you soon to help get this issue resolved. Thank you. ^JD

Jun. 1st, 2020

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HAWK Las Vegas, NV

Terrible company!!! Customer service is a nightmare! They do not do what they promise or follow through, and employees are changing over all of the time.

2 years ago

Reply from Sunnova

Hello Hawk, thanks for bringing this to our attention. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

May. 26th, 2020

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Carolina Read Malden, MA

Great customer service. A ++++++ Will recommend it to anyone!.

2 years ago

Reply from Sunnova

Thank you for the note, Carolina. Welcome to the Sunnova Family!^JD

May. 19th, 2020

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Daniel Paul Redding, CT

We had a solar system installed and everything went smooth from start to finish

2 years ago

Reply from Sunnova

Hello Daniel Paul! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^OA

Apr. 25th, 2020

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Andrew and Cheryl Danbury, CT

Very hard to reach someone to answer questions. I got more information from the installers than anyone else.

2 years ago

Reply from Sunnova

Hello Andrew and Cheryl, thanks for bringing this to our attention. Can you please send us a private message with your system ID and phone number where we can reach you? We'll look into this right away. Thank you ^JD

Apr. 14th, 2020

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Anthony phillip Woodbine, NJ

Great company to do business with and very dedicated workers

2 years ago

Reply from Sunnova

Hello Anthony phillip , Thank you for your kinds words and 5-star feedback. Welcome to the Sunnova family!. ^OA

Apr. 7th, 2020

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Terry Walker Red Lion, PA

They work very hard with you to come up with the best individualized plan

2 years ago

Reply from Sunnova

Good morning Terry, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Frank Guzman Boston, MA

I'm new with Sunnova as of today everything is working fine.

3 years ago

Reply from Sunnova

Hello Frank, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

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Victoria L Carter Parkville, MD

Sunova was very knowledgeable and friendly. They did superior work.

3 years ago

Reply from Sunnova

Good Afternoon Victoria, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

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Lil rastaman Haines City, FL

Well explained services, professional, and great customer services

3 years ago

Reply from Sunnova

Thank You Lil rastaman! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019