Name: Sunnova
Rating: 4.3

star star star star star

Samuel Robles

Having electricity to power my home during blackouts in my neighborhood.

7 months ago

Reply from Sunnova

Hola Samuel Robles Hola Samuel Robles, thank you for your feedback. We are happy to know you are satisfied with your solar system. ***MV

Oct. 11th, 2022

star star star star star

Maria A Rodriguez Bakersfield, CA

I love my solar panels I have more electricity power for less money. Thank you.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maria A Rodriguez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 12th, 2022

star star star star star

Lisa Murphy Attleboro, MA

Sunnova makes everything easy for the solar panel buyer.

7 months ago

Reply from Sunnova

Hello Lisa Murphy, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 12th, 2022

star star star star star

Maria Zapata

Excelente service I hava no problem with my sistem in any ocasión

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maria Zapata! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 13th, 2022

star star star star star

gicela bonilla

Excellent service , good quality and reliable .

7 months ago Edited May 26, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Gicela Bonilla! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 14th, 2022

star star star star star

jose Rodriguez

YOU ARE THE BEST THANK FOR THE EXPERIENCE OF HURACAN FIONA ALLTHE TIME I TAKE ENERGY

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose Rodriguez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 14th, 2022

star star star star star

Juan Hernandez

Thanks to Sunnova I had light before, during and after Hurricane Fiona.

7 months ago

Reply from Sunnova

Hello Juan Hernandez, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 17th, 2022

star star star star star

Javier Torres

Really Good the equipment is always in service when the electric company go off

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Javier Torres! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 17th, 2022

star star star star star

Jose Diaz

Great service very efficient and capable

7 months ago

Reply from Sunnova

Hi Jose Diaz, thank you for your feedback. We are glad you made the decision on going solar!**MV

Oct. 18th, 2022

star star star star star

Carolyn Pickett

Panels work great. No issues in 6 years. Electric bill went from $250/month to $50/month

7 months ago

Reply from Sunnova

Hello Carolyn Pickett, thank you for the feedback. We are glad you made the decision to go solar with SUnnova! **MV

Oct. 18th, 2022

star star star star star

Ben Slagan

I was skeptical about going solar but a coworker of mine has had it for several years now and suggested this company. It was a long process but I am glad my wife and I choose to do it. Any questions I have had were answered in a timely manner with knowledgeable answers.

7 months ago

Reply from Sunnova

Hello Ben Slagan, thank you for the kind words. Welcome to the Sunnova family! **MV

Oct. 18th, 2022

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Cortney Heath Los Angeles, CA

My electric bill went from $400 plus a month to have a monthly credit. My highest bill from summer 2022 was about $35 bucks. Can’t beat that!!!

7 months ago

Reply from Sunnova

Hello Cortney Heath, thank you for the feedback. We are glad you made the decision to go solar with Sunnova! **MV

Oct. 18th, 2022

star star star star star

Christle Rushoe Philadelphia, PA

Sunnyvale is easy to work with. They are very good at communicating on a regular basis.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Christle Rushoe! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 18th, 2022

star star star star star_border

Roze aponte New Orleans, LA

The solar panels work great!!! No complaints yet..

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Roze aponte! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CH*

Oct. 19th, 2022

star star star star star

Scott Alboum Trenton, NJ

What I like best about the company is their level of professionalism when planning my system and when they did the install.

7 months ago

Reply from Sunnova

Thank you for your note,Scott Alboum. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

star star star star star

Nicole Renza Valdosta, GA

Good customer service overall. They worked with us during a difficult move to help make things easier for us.

7 months ago

Reply from Sunnova

Hi Nicole Renza! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Nancy London Newburyport, MA

Very satisfied with Sunnova Have experienced no problems in the five years we have had our solar panels.

7 months ago

Reply from Sunnova

Hello Nancy London, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

George B Clovis, CA

The best thing is that they monitor system output and if the panels do not meet expected output they give me a credit. There is nothing I don't like.

7 months ago

Reply from Sunnova

Hi George B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Nelida Gomez Bloomfield, CT

I had enjoy service and support to the point of recommending the product to others.

7 months ago

Reply from Sunnova

Hello Nelida Gomez, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

dell Ha West Simsbury, CT

Sunnova has been a great inclusion to my overall control of home expenses it helps me to manage my bills without the increasing overcharging of most utilities I'm thankfil.

7 months ago

Reply from Sunnova

Thank you, dell Ha! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

star star star star star

Ioan Caramihai Elmira, NY

The system is just working. Maybe squirrel guards would have been nice.I don’t know about mobile app availability but if there’s one it should alert for any interruptions in service.

7 months ago

Reply from Sunnova

Hello Ioan Caramihai, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Carlos J Vazquez

Excellent. Got a lot of info from them about everything that covers service warranty and equipment. Straight forward Company.

7 months ago

Reply from Sunnova

Hi Carlos J Vazquez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Marilyn Delaney Storrs, CT

Only positive!! Have never had an issue or negative dealings. Always polite when I have called and informative.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marilyn Delaney! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LS*

Oct. 21st, 2022

star star star star star

Jose Flores Charlotte, NC

Great service and great equipment. In the last Hurricane Fiona I have Solar power thanks to Sunnova.

7 months ago Edited October 21, 2022

Reply from Sunnova

Hello Jose Flores, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Frances Flammia Toms River, NJ

The people I have been on the phone with and in person are the nicest people you will ever want to meet. They do not let you go until all your concerns are met and want you to feel that they are there for you.

7 months ago

Reply from Sunnova

Hello Frances Flammia, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Oct. 21st, 2022

star star star star star

AGN Baltimore, MD

Good quick service. Transparency. Qualified personnel.

7 months ago

Reply from Sunnova

Thank you, AGN! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

star star star star star

Martin Rivero Hyannis, MA

Not high pressure. Work was performed as planned. Slight snag, but Sunnova made good. Only regret that I couldn't get enough to covert from gas.

7 months ago

Reply from Sunnova

Thank you, Martin Rivero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

star star star star star

Pamela weaner FL

Professional , and able to answer questions .

7 months ago

Reply from Sunnova

Hi Pamela weaner! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Antonio J Renovales Rivera

good services excellent services the technician arrive timely highly recommended company.

7 months ago Edited May 24, 2023

Reply from Sunnova

Thank you for your note, Antonio J Renovales Rivera. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

star star star star star

joann mazerolle Leominster, MA

We have had nothing but good experiences with the installers and the the solar works awesome

7 months ago

Reply from Sunnova

Hi joann mazerolle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Shaun Magill Linwood, NJ

Excellent customer service. Always respond quickly.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Shaun Magill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LS*

Oct. 21st, 2022

star star star star star

Belen Rios Garcia

Excellent service, during Hurricane Fiona and after it, the entire team worked excellent. Very satisfied with the service.

7 months ago Edited October 24, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Belen Rios Garcia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 24th, 2022

star star star star star_border

pedro rosado

Great service and excellent equipment ,thanks for making our life easier in times of need.

7 months ago

Reply from Sunnova

Hello pedro rosado, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Gloria Deleon Glastonbury, CT

Amazing experience! My electric bill is $9 and my sunnova payment is $145. My neighbors are paying over $300 in just electric bill fees! Great company and amazing results!

7 months ago

Reply from Sunnova

Thank you, Gloria Deleon! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

star star star star star

Nelson LOJO Warsaw, IN

All smooth... no issues... since day one i've had no problems.

7 months ago

Reply from Sunnova

Hello Nelson LOJO, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Oct. 21st, 2022

star star star star star

Diane Harrell Elmer, NJ

Tech has come out for maintenance and repair and you would never know he was here!

7 months ago

Reply from Sunnova

Hello Diane Harrell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Happy coustomer Escondido, CA

When we decided to install a solar system our sales person was clear on the advantages , worked with us to find the best company to go with and knew the people in the electric company and county to get our system up and running quickly and with very little delay.

7 months ago Edited May 2, 2023

Reply from Sunnova

Hi Happy coustomer, thank you for the feedback . Welcome to the Sunnova family! **MV

Oct. 24th, 2022

star star star star star

Rosa Joubert

Effective and excellent services since the beginning

7 months ago

Reply from Sunnova

Hello Rosa Joubert, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

star star star star star

Beth Levesque Bridgeport, CT

So far our electric bills have been low as as we were told they would be.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Beth Levesque! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 24th, 2022

star star star star star

Own-2garden_Sheds Mount Holly, NJ

Email communications were thorough, explaining each phase of installation. We were copied in on all communications during the process.

7 months ago

Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

star star_border star_border star_border star_border

CAJ Cassville, NJ

SUNNOVA IS HORRIBLE IN EVERY WAY. For starters, it took them 6 months to set up the system and get it running at our house. Their customer service is the WORST, and they NEVER return calls. All they say is, "I'm sorry, somebody will call you back in 24-48 hours"... and they NEVER do. I had to reschedule an appointment once and they never told their NJ technician, and he STILL came. What a shame. Their salesman LIED to us in 2014 and said the cost to remove and reinstall the panels in order to get a new roof would always be $500. I knew nothing about solar at that time, so that seemed normal. Now in 2022 they are telling us it is $6,350. Actually, in the past two months they have told us it would cost $4,000, $4,800, $6,100, and now up to the $6,350. If I knew that, I would have waited until AFTER I got my new roof to convert to solar. I can certainly understand the price rising from $500, but now it is borderline extortion. I filed a complaint with the BBB, only to see that Sunnova Energy already has 470+ outstanding complaints as of October 2022. IF I knew in 2014 what my Sunnova experience would be like in 2022, I would NEVER have answered the door when their salesman rang my doorbell. STAY AWAY FROM SUNNOVA ENERGY... YOU WILL BE SORRY IF YOU DON'T.

7 months ago

Reply from Sunnova

Hello CAJ, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Oct. 24th, 2022

star star star star star

Aixa Rivera

It is a wonderful company with excellent resources. I truly recommend Sunnova.

7 months ago Edited October 24, 2022

Reply from Sunnova

Hi Aixa Rivera! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Oct. 25th, 2022

star star star star star

Karen Berlin, CT

We knew nothing about Solar and were led step by step so we had no questions. Employees know what they are doing and don’t leave until next step is thoroughly explained. Everyone is professional and knows their job.

7 months ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Oct. 25th, 2022

star star star star star

Jorge Valentin

Very good company we have never had problems with communication and service. They have always been very diligent, and we would recommend them 100%

7 months ago

Reply from Sunnova

Thank you, Jorge Valentin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DZ*

Oct. 25th, 2022

star star star star star

Harleen Teach Granite Bay, CA

Everyone we interacted with were very professional and polite.

7 months ago

Reply from Sunnova

Hello Harleen Teach, thank you for the feedback. Welcome to the Sunnova family! **MV

Oct. 26th, 2022

star star star star star

Nancy Chapdelaine Ludlow, MA

Jake has been very good to work with. We finally have the issue under control

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Nancy Chapdelaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 27th, 2022

star star star star star

Henry De La Cruz Columbus, OH

Very profesional, exelent costumer service

7 months ago Edited October 28, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Henry De La Cruz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 28th, 2022

star star star star star

Debra Earle Boston, MA

First of all it’s not a scam like some others. The people are very professional. Very clean when they’re done I never could tell they were even here. Very professional on the phone if you have any problems.

7 months ago

Reply from Sunnova

Hello Debra Earle, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 28th, 2022

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Ortiz Fresno, CA

The system is operating normally, and the installation seems to have been done well. I understand Sunnova did not install it but subcontracted it to a local installer, so maybe that doesn't speak about Sunnova itself. I did not choose Sunnova, it was the only *option* I had when I bought my new construction home. What I do not like about Sunnova: - First and most importantly, their customer service. It took 3+ months to get PTO from the utility. There is ZERO initiative from the Sunnova interconnection department to look into projects that are not moving along and getting a response to emails is impossible. I had to call and email countless times just to get an update, and was quickly dismissed with the usual 'we're waiting on the utility' response. I had to beg them to follow up with the utility to see if anything was wrong and eventually they escalated it. The second thing I dislike about Sunnova is their pricing -- they charged me more than DOUBLE what you'd expect for such an installation, especially considering it was for a new construction which greatly simplifies it. I've worked in solar for 10 years and this price per watt was hard to be okay with. Again, I didn't have a choice, the home came with a Sunnova system and it's possible that the price was not just set by Sunnova but by the builder as well (even though the builder explained they had no say on the price of the system).

7 months ago

Reply from Sunnova

Thanks for reaching out, Mr. Ortiz! Our goal is to provide an exceptional experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!^AG

Oct. 31st, 2022

star star star star star

William Federowicz Oxford, CT

Sunova was great. The technicians were very friendly and thorough in their work. They took the time to answer all my questions and did not mind me looking over their shoulders while they explained what they were doing.

7 months ago

Reply from Sunnova

Hello William Federowicz, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Oct. 31st, 2022