Name: Sunnova
Rating: 4.3

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Benjamin Sepulveda Wesley Chapel, FL

Originally, our sales person did a wonderful job of explaining how the system worked as well as the purchasing process and contractual nuances. Once we signed the contract, not only was the process going forward moving very slow, but communication was horrendous. Also, some of the additional perks promised have not been delivered and when we finally got an explanation as to the delay, we were provided with new reasons that had not been explained before. I cannot comment on how well the system works since it’s been active for about two weeks, but we are not impressed with the Customer Service and communication level.

11 months ago

Reply from Sunnova

Thank you for your feedback, Benjamin . Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. If you have any further questions, please feel free to send us a private message at [email protected] with your contact information. Thank you.^JD

Jun. 10th, 2022

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Laura Figueroa Lady Lake, FL

Everything was so clear and easy during the entire process

11 months ago

Reply from Sunnova

-Hello Laura, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 13th, 2022

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Louise Spera Pitman, NJ

Their representative Casey S was very good. Answered all our questions very clearly. The installation was fast and professional. We would recommend this company

11 months ago

Reply from Sunnova

Hello Louise Spera, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 14th, 2022

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Jemil Elalee Arlington, TX

I just started with Sunnova..it looks like going to be a very good start ,all my questions and concern is been answeted

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jemil Elalee! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 15th, 2022

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Michael Roinick Philadelphia, PA

Fast efficient installation and setup. The rep Joe K was super knowledgeable and answered every question I had.

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

Jun. 15th, 2022

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Lindsay Zachman

They were very communicative and kind! Super easy to work with

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lindsay! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

Jun. 16th, 2022

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Gwen Shaw Waco, TX

They were honest. They did the things that they said they would do. They were on schedule with all of the steps to the finish line.

11 months ago

Reply from Sunnova

-Hello Gwen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 16th, 2022

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Jill Wolcott, CT

Great install, easy to work with & Good follow up.

11 months ago

Reply from Sunnova

Hello Jill, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^LS

Jun. 17th, 2022

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PJS Washington, DC

DO NOT LEASE SOLAR PANELS FROM THIS COMPANY!!! I'm 3 years into a 25 year lease contract with this company. The sales rep convinced me that the way this works is that at the end of my 25 year lease WE WOULD OWN THE SYSTEM. He told me that. He told my sister that about her system. He told my parents that about their system. The lease agreement states that the panels will be REMOVED if we do not choose to renew after 25 years! Also, I don't remember the logic about this.... but the rate is set to increase every single year regardless of what the utility company is doing. So you're STUCK with their high rate at a certain point. You have panels that are going to degrade year by year, but you have to pay MORE year by year to lease them. Finally, if I sell the house... I AM STUCK unless the buyer is willing to assume the rest of the lease agreement. THIS IS AN ABSOLUTE RAW DEAL!

11 months ago

Reply from Sunnova

Hello PJS, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^ LS

Jun. 17th, 2022

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Neil Silberkleit Oxford, CT

I can't really rate Sunnova since my experience is very limited - I am disappointed that no one seems to know the battery system we installed and I am not convinced it is working at peak efficiency since the max power we have generated is around 6.5Kw with and 11.5 Kw system this is on a bight sunny day. We love the battery concept! We don't seem to generate any power back to the grid even though out house uses only 3-4Kw max right now. We put in a service ticket days ago and still waiting for a response from a tech to look at he system and answer question we have!

11 months ago

Reply from Sunnova

Hello Neil Silberkleit, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 20th, 2022

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Amazey Philadelphia, PA

I had a good experience with them they r not pushy

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Amazey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 20th, 2022

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Dan Mckenna Camden, NJ

Roman was great answered all my questions

11 months ago

Reply from Sunnova

Thank you for your note, Dan Mckenna. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Jun. 21st, 2022

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Carol O'Bryan Orange, CA

Friendly and efficient. Cleaned up and left no mess .

11 months ago

Reply from Sunnova

Hello Carol O'Bryan, thank you for the kind words. We aim to provide a great customer service, welcome to the Sunnova family. **MV

Jun. 22nd, 2022

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xavier pietri Plainville, CT

They were ahead of schedule with the installation, professional, they cleaned up after themselves, and explained everything. The only issue we had was a holdup with Eversource when we were ready to change over to Solar.

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Xavier Pietri! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ SG

Jun. 22nd, 2022

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Lorie Brown San Francisco, CA

Well I don't have much to say it's that I love my pg&e bill $00000 dollar's I'm loving it my cool Air and the heat is on ❤️

11 months ago Edited June 23, 2022

Reply from Sunnova

Hello Lorie Brown, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 23rd, 2022

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donna carter Oceanside, CA

they came in and did what they said they would do in a timely manor, they stayed in commutation with us. every body was very professional.

11 months ago Edited June 23, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Donna Carter! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 23rd, 2022

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Dog Lover678 Subscribe Atglen, PA

Scott S explained everything right to the point and love that you can transfer ownership if you sell the house to the new owners so not really tied down to just that system

11 months ago

Reply from Sunnova

Hello Dog Lover678, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ LS

Jun. 24th, 2022

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Mavis The Bronx, NY

Nothing but pleasure dealing with such professional people

11 months ago

Reply from Sunnova

Hello Mavis, thank you for the 5- Star. Welcome to the Sunnova family!**LS

Jun. 28th, 2022

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Veramarie Cervellero Reading, PA

I had a very positive experience with all workers assigned to my project. It started with my first appointment that explained the presentation, was advised of all necessary appointments, all necessary paperwork filed with the township and electric company. Notified I'm advance of all scheduled days work would be done. I'm addition, thete was a person assigned do me due answering any questions and/us concerns that I gas along the way. Ya a side note, all Pamela were installed I'm one day.

11 months ago

Reply from Sunnova

Hello Veramarie Cervellero, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 28th, 2022

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Laura Hill Berwick, PA

The guys that came to do the installation were all very very professional and polite. As for Lona the lady who sold me the solar panels, she does not answer my texts/questions anymore since she already got my business. Sad!!

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Laura Hill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! If you have any questions please feel free to contact us directly. ^AG

Jun. 28th, 2022

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Shamin Youssef Los Angeles, CA

This has been one of the worst experiences. My system was not working, half my system was left off and no one believed me until I had to prove to them it was by showing them my old smaller system produced more. I wish I could have gone with another company.

11 months ago

Reply from Sunnova

Hello Shamin Youssef, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*LS*

Jun. 29th, 2022

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Anibal Rodriguez

That you have been attentive to the whole process keeping me informed.

11 months ago

Reply from Sunnova

Hi Anibal Rodriguez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jun. 30th, 2022

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FRANCES HERNON Roslindale, MA

Excellent crew of workers! Very happy with everything so far

11 months ago

Reply from Sunnova

Hi FRANCES HERNON, thank you for your 5-star rating. Welcome to the Sunnova family! **LS

Jun. 30th, 2022

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Solar for the future CT

From the start to finish of the project sunnova was helpful and did a great job.

11 months ago

Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

Jul. 2nd, 2022

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Samantha Zienkiewicz Marlton, NJ

Everything was quick and hassle free. Friendly staff that always kept you in the lope! (:

11 months ago

Reply from Sunnova

Hi Samantha Zienkiewicz, thank you for your 5-star rating. Welcome to the Sunnova family! ^AG

Jul. 5th, 2022

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Tommie Smith Sun City Center, FL

From start to finish the process has been handled in a timely manner! The customer service was good as well as the installation process. Thanks for making the transition easy!

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tommie Smith! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 5th, 2022

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Jose Mangual FL

I like for the Future Here in Puerto Rico have the ingeneer turn documents to the electric company while the process is moving

11 months ago

Reply from Sunnova

Thanks for reaching out, Jose Mangual! Our goal is to provide an exceptional experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent! ^AG

Jul. 5th, 2022

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Sal Rivera Boston, MA

So far I feel like I've been scammed! I was told I'd pay 135 a month now I get an email saying I'll be getting a second bill from national grid as well! Nice to know now after the fact. And where the hell is my check I was promised?

11 months ago

Reply from Sunnova

Hello Sal Rivera, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 5th, 2022

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Cynthia Silva Parker South Weymouth, MA

Overall my experience was positive. Agents were friendly and knowledgeable. Process was relatively easy.

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Cynthia Silva Parker! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 5th, 2022

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Guadalupe Reynoso Lake Elsinore, CA

It was very easy I didn’t have to deal with any city permits they took care of everything

11 months ago

Reply from Sunnova

Hello Guadalupe, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jul. 6th, 2022

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Jacob Carriero Groveland, FL

Very good customer service. The process remained a little unclear until I had help from representatives.

10 months ago

Reply from Sunnova

Hi Jacob Carriero! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 8th, 2022

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Michelle Boone South Plainfield, NJ

BIG WAVE DESIGNED MY SOLARS PANELS AND DECEITFULLY CHANGED MY DESIGN WITH LESS PANELS AND KEPT THE SAME PRICE AND SUNNOVA DID NOTHING HORRIBLE CUSTOMER SERVICE

10 months ago

Reply from Sunnova

Hello Michelle Boone, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 11th, 2022

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Brian Beukelman Upland, CA

Easy to access account information and simple to use!

10 months ago

Reply from Sunnova

Hi Brian Beukelman, thank you for your 5-star rating. Welcome to the Sunnova family! ^LS

Jul. 11th, 2022

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mary eisenhaur Medford, MA

Very professional representatives from start to finish. Seemless installation in just 1 day. All questions answered in a timely fashion. In our first year, we are already experiencing negative electric bills! The tax rebate was phenomenal! Should have done it sooner.....

10 months ago Edited May 24, 2023

Reply from Sunnova

Hello mary eisenhaur, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Jul. 14th, 2022

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AL IL

Panel caused a leak in my roof. Instead of 3-5 days to get a response to my claim, it took 12 days and only because I called to get an update after having escalating the case a week prior to no avail. My warranty expired (only 1 year apparently) and now I have to wait 1 to 2 weeks to get a quote to have someone remove the panels while the roofer does the necessary repairs. Still no resolution and no end in sight.

10 months ago

Reply from Sunnova

Hello AL, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 14th, 2022

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Marily Fuller Naples, FL

They helped me by walking me through steps of what I needed to do and gave me reassurance that this was a good idea and help set up my accounts

10 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marily Fuller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 15th, 2022

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Hank Zackin Manahawkin, NJ

Great knowledgeable and professional representative. Prompt response to questions. Good follow-up and monitoring of accounts

10 months ago

Reply from Sunnova

Hi Hank Zackin, thank you for your positive words. Thank you for being part of our family here at Sunnova! **MV

Jul. 15th, 2022

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John Buggy Mantua, NJ

No problems with signing up or with the installation process

10 months ago

Reply from Sunnova

Thank you, John Buggy! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Jul. 18th, 2022

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King Made Ontario, CA

Great experience got my solar panels installed and now saving money on my electric bill. Solar panels look great on my roof.

10 months ago

Reply from Sunnova

Hi King Made! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 18th, 2022

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Errica Tampa, FL

Great company! Easy to understand process. Everything was seamless from start to finish. Recommend to anyone who wants to save money!!!

10 months ago

Reply from Sunnova

Hello Errica , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

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Tom Toms River, NJ

Excellent service in every way. I’ve had my panels for six months and I love it! So happy I did this.

10 months ago

Reply from Sunnova

Hello Tom , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

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Olvin and warzone Game Fort Worth, TX

Great services and also I get my power wall system fast. I recommend Sunnova

10 months ago

Reply from Sunnova

Hello Olvin and warzone Game, thank you for your positive words. We want to welcome you to the Sunnova family!**MV

Jul. 23rd, 2022

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simon d guardiola Clovis, CA

The end result was horrible! I was told that my bill rate would stay the same . That has not been the case! I now receive two bills! The one I always receive at the current flat rate of $195 per month to increase at approximately 2.9% annually. And now I receive a second usage bill monthly at over $225 per month, over doubling my cost! I tried calling your office to talk to a person in charge. The call was returned but I was in a meeting so, we set a call back time for the following day. The call never came. I am very dissatisfied with whole operation of your company and feel that I have been lied to from the instalation to billing!!!

10 months ago

Reply from Sunnova

Hello Simon D. Guardiola, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

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Stephen Hines Boston, MA

I experienced a power outage. do I need to do anything when power is restored?

10 months ago

Reply from Sunnova

Hello Stephen Hines, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

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Robert Oldak McKees Rocks, PA

There should be zero star option. Worst company to deal ever with. I have system installed by Suntuity, who is also their warranty service provider and they buddy-buddy to to put customers in a black hole. It took Suntuity over a year to make system working after putting everything in place. However the backup battery was not working as I found out during power outage end of March. Going back and forth with Suntuity and not getting anywhere, I contacted Sunnova on April 18 to let them know that the system is not fully operational. Regardless, completely ignoring me, they started charging, no number of calls or emails made them to stop. They said they will give me a credit once they determine the problem. After number of emails and phone calls on June 24 they finally setup the service visit 7am-10am. On the very same day I checked my account on the portal and it said 1-3pm. I called them and they said indeed it is the latter one. I told them that I will not be able to be there, and I will be back home at 2pm. It didn't matter, tech showed up 1:15pm, didn't wait, and I was told later that it was too late to contact him. After way more aggravation, took them 1 month to reschedule the visit. You can't do it on the spot, they need to contact management. Today is the day (July 25), tech didn't show up, they have no clue, or contact with the tech, their solution is to inform management. Moreover, they will not call me back, I was told to call to find out, and can't have a phone number to manager. In the mean time they refuse ti give me any credit. If you go with Sunnova, expect to pay and be treated like you don't exist.

10 months ago

Reply from Sunnova

Hello Robert Oldak, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

Jul. 26th, 2022

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Mesha Vallejo, CA

All representatives were professional, courteous, patient and answered any questions we had.

10 months ago

Reply from Sunnova

Hello Mesha, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jul. 26th, 2022

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david ulibarri Tampa, FL

Everything has been great so far jus waiting to start seeing the savings.

10 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Ulibarri! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 26th, 2022

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B Santos Muncy, PA

Very professional and prompt attention Very hard working crew who conducted the install All staff I dealt with were great!

10 months ago

Reply from Sunnova

Hello B. Santos , thank you for the kind words. Welcome to the Sunnova family! ^AG

Jul. 26th, 2022

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James Burkhead Philadelphia, PA

The install went fast and easy but the switch over is still incomplete???? I’m told that our system is up and running , but we still don’t have a two way meter from our electric supplier. So as winter approaches we are going backwards

10 months ago

Reply from Sunnova

Hello James Burkhead, we are to help with your concerns regarding the meter. Could you be so kind to send an email to [email protected] with your system I D and a phone number where we can reach you at? **MV

Jul. 28th, 2022

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JOhn Johnson Miami, FL

The whole experience with sun nova was very smooth. The salesman made sure we understood everything. He would also reach out to see how things were going. The customer service rep kept us up to date with the whole process. Overall very happy with the whole thing.

10 months ago

Reply from Sunnova

Hello JOhn Johnson, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Jul. 29th, 2022