Name: Sunnova
Rating: 4.7

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

4 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

4 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

4 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

4 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

4 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

4 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

4 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

4 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

4 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

4 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

4 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

4 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

4 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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Gaby Ramos

Because i’m very happy with the system !

3 weeks ago

Reply from Sunnova

Gaby Ramos, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Mark Mayhem

Awesome product, awesome service, Sunnova is the way to go!

4 weeks ago

Reply from Sunnova

Hello, Mark. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Fred Axline

system works for me would like lower lease payments

4 weeks ago

Reply from Sunnova

Fred Axline, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Gail Vaillancourt

still paying eversource, but much smaller bill

4 weeks ago

Reply from Sunnova

Hi Gail Vaillancourt. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Mar. 22nd, 2024

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Ayamga Atua

I dislike tech support services, when have a problem no quick response

4 weeks ago

Reply from Sunnova

Hi Ayamga Atua, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Mar. 22nd, 2024

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Eric S

Good savings compared to what pge charges

4 weeks ago

Reply from Sunnova

Hi Eric S, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 21st, 2024

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Tom Welch Wareham, MA

Great company when you decide to get things done but your communicating way too much with me trying to sell me batteries stop the calls emails and texts please and thank you have a great day and Merry Christmas God bless

4 months ago

Reply from Sunnova

Hi Tom Welch, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 18th, 2023

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R Thomas

We like the system and service. The only question we have is that the solar panels seem to be changing colors ( discolored)and will that effect their efficiency ?

4 months ago Edited March 22, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 15th, 2023

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Kenny H Johnson Atlanta, GA

So far not impressive, every time i call i get only an 888 number, company is based out of texas and i feel like what i have is just not their interest. They contected me asking for my email to get a generac installation for a new switch box. Come to find out they show up unnounced asking where i am when they said they would schedule with me and confirm date and time. No email and no text no phone call, just showed up. Had to get my wife to close our boutigue 5june and leave and meet them. Guy said yeah we aint doing this pulling lines baxk through her to replace whats needed. We will give this back to sunnova and they will be in touch to schedule a complete diagonstic and replace whats needed. So 6 months back on the grid and still paying for a solar system we cant use. Frustrated beyond belief with no resolution. I hope someone at their corporate reads these because i need answers and help to finish a simple task. How hard is this! Kenny Johnson

8 months ago

Reply from Sunnova

Hello Kenny H Johnson, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Jul. 21st, 2023

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Rose Wise Gilbert, AZ

Every step of the way, the company let me know what was happening! The service was great, the employees did a fantastic job and cleaned up after themselves! It has been a great experience . Thank you very much!!

8 months ago

Reply from Sunnova

Rose Wise, thank you for your message! We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 21st, 2023

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Patsy Townsend Lancaster, OH

I liked the guys. They were very nice. They diagnosed a different problem. They said the inverter is not working. I will be even happier if the solar system actually works.

8 months ago

Reply from Sunnova

Patsy Townsend, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We hope to continue to resolve your concerns or any issues that may arise!

Jul. 21st, 2023

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S.A. Smith Laurelton, NJ

It was pretty much was as they said it would go as far as timeline. Product is great. The roofers were very careful of everything on the roof and around the property. Super clean. Very hard workers.

8 months ago

Reply from Sunnova

Hello S.A. Smoith, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 20th, 2023

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Daniel Munoz Visalia, CA

So far I show no activity in my production. I’ve been told that my panels are active. And received an email that I should be able to view production within 1-2 days. It’s now been a week, I still don’t show any activity. I’ve called customer care and was told that the email was wrong, it will show production within 1-2 weeks. I asked what if nothing is producing? They said we’ll take it to the next step, but won’t know until 1-2 weeks. I asked to speak with a supervisor, he said my account is different because I paid for mine in full. He fully paid accounts have to be handled differently and he would call back. I have yet to hear anything, and it’s been over 24 hours.

9 months ago

Reply from Sunnova

Thanks for choosing Sunnova Daniel Munoz! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at [email protected] with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Jul. 20th, 2023

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ddaily75 Midland, MI

Really impressed by the Sunnova team that came out to update my Generac system. Very professional and knowledgeable - I really appreciate the level of follow through by this company. Extremely satisfied.

9 months ago

Reply from Sunnova

ddaily75, Thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 18th, 2023

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Jamie Cottrell Mingo Junction, OH

They were very thorough, even though we were not home when they came. They left us a completed work order form, stating that everything was in working order. So glad they came and checked everything!

9 months ago

Reply from Sunnova

Thank you, Jamie Cottrell! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family!

Jul. 17th, 2023

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Steve Torpey Buzzards Bay, MA

The bureaucratic process of installers taking pictures of their work, then sending them in for review, then send a repair request, then scheduling the repair, then completing the repairs wastime consuming and delayed the installation. Particularly when this occurs several times. I appreciate the discrepancies the reviewers found but my expectations are that the installation should be done right the first time. It took over six months from contract signing to operational system which should take no longer than four.

9 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Steve Torpey. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Jul. 17th, 2023

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Cary Whiteley Lititz, PA

We have had a great experience with the solar panel install so far. Installers were courteous and informative. Web site showing production is easy to use. Would like to see output of individual panels. I've seen other sites that showed the grid and performance of each panel. Overall very pleased.

9 months ago

Reply from Sunnova

Thank you for your message, Cary Whiteley. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 10th, 2023

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David Cook Reading, PA

They were very communicative the the whole process. Quick to respond to questions and the installation and activation of our solar system went just as they explained it to us.

9 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Cook! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 10th, 2023

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Dottie Gordon Leesburg, FL

Our salesman Manny and his assistant Mina kept us up to date on everything that was happening and what to expect. They gave us the confidence to go ahead and go solar. So glad we did

9 months ago

Reply from Sunnova

Hello Dottie Gordon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Lucille Marino

The workers were very efficient and everything left nice and neat ..every person here the day of installation had their specific job so they are highly trained in their field 👍🏻

9 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lucille Marino!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Rhonda Jackson Wesley Chapel, FL

Costomer service was excellent . One flaw was no show when the county came to inspect. I just need confirmation when my TECO will do their inspection. There may be an overlap in service.

9 months ago

Reply from Sunnova

Hi Rhonda Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! Please provide us with your system ID as well as a phone number to better assist with your concerns.

Jun. 27th, 2023

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D Scull Lebanon, PA

I would recommend this company to everyone. They were efficient, cordial, on time, and cleaned up after themselves. The company has been very informative before and after installation

10 months ago

Reply from Sunnova

Hello D Scull, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. -Loamy P.

Jun. 14th, 2023

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Jim B Orlando, FL

So far I am happy with my choice to deal with sunnova. The sales person was friendly and easy to deal with. The installation crew were professional. The enphase equipment is excellent.

10 months ago

Reply from Sunnova

Hi Jim B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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anth1225 Chico, CA

I've been a customer for about 9 years and so far I've found them to be professional and reliable. Their customer service is first rate and if I have had any problems they resolve them quickly.

10 months ago

Reply from Sunnova

Thank you, anth1225! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Skalskiroo Morristown, TN

Ernie came out on time and git the part of my house that had been down for a week. It was in no way this company fault it was down but they made sure to get me back up and running

10 months ago

Reply from Sunnova

Hi Skalskiroo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Tracie Bennett Lynchburg, VA

This entire process was handled well. From the inquiry, to the commitment and then the install. The company worked with us with the entire process and we’ve recommended you to other neighbors.

10 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tracie Bennett! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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Joseph Schmidt New Port Richey, FL

An amazing company. Was able to get a brand new roof and solar installed, for less than our electric payment. Glad to help the environment and be less dependent on the utility company!

10 months ago

Reply from Sunnova

Hello Joseph Schmidt, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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Christian Gonzalez Figueroa (Chrisglez)

Sunnova has been my electric provider and service has been great. I've had no hiccups in my system and they constantly send information in case we have a problem or a storm coming to our area.

10 months ago Edited March 21, 2024

Reply from Sunnova

Hello Christian Gonzalez Figueroa, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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N J Mountain Lakes, NJ

Excellent company to work with. Everything was spelled out ahead of the install. I have in the past, and would in the future, recommend anyone looking for solar to give Sunnova a shot.

10 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, NJ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Robert Dacanay

Considering that I live on Guam. I am amazed at their services. After our recent typhoon disaster, they were quick to response despite that they had a lot customers to attend to. Thanks Sunnova team you're the best!🤗

10 months ago Edited March 25, 2024

Reply from Sunnova

Hello Robert! We are happy to hear that we provided you with the assistance you needed when you needed it most. We appreciate your feedback.

Mar. 26th, 2024

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erick vargas Southbury, CT

I would totally recommend sunnova, their system has been working flawlessly, as designed and also their installers were very professional. If i had to go back and use them again i totally would.

10 months ago

Reply from Sunnova

Hi Erick! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Vicente Ochoa McAllen, TX

I am extremely happy with the quality of the work done by sunnova. my current electricity has gone down from $400+ per month to about $12 per month. hello! OK! great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

10 months ago Edited June 8, 2023

Reply from Sunnova

Hello Vicente Ochoa, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 8th, 2023

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Raymond Jones Pembroke, NH

It is worth getting the system just for the overall decrease in electrical costs especially if you have to utilize window units for air conditioning. The installation process is easy and Sunnova handles all of the permits.

10 months ago

Reply from Sunnova

Hello Raymond, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 7th, 2023

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Bill Georgetown, KY

They took care of the initial problem, as well as taught me something about my system the installer failed to tell me that allows me to utilize my system correctly and more beneficially. I am so Grateful.

10 months ago

Reply from Sunnova

Hi Bill! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Brooke Dearman Scranton, PA

Very professional and knowledgeable, answered questions my original installation company couldn't or wouldn't, about what is covered under my warranty with my third-party company.

10 months ago

Reply from Sunnova

Hi Brooke! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM

Jun. 5th, 2023

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Danylo Zherebetskyy San Diego, CA

There are multiple steps in the process of getting the solar cells. On Sunnova side everything was smooth. However, on the contractor side everything g takes long time. It took already 3 months and still our EV charger to be installed - this is the reason for one less star (I should probably subtract 0.5star). Overall, everything is good.

10 months ago

Reply from Sunnova

Hi Danylo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Carrie rodriguez Baltimore, MD

Everyone I talk to were very professional and courteous. The technicians that came out to my house were very professional and ready to provide answers to all my questions.. Thank you very much Carrie E. Rodriguez

10 months ago

Reply from Sunnova

Hello Carrie, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 2nd, 2023