Name: Sunnova
Rating: 4.3

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

1 year ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Hannah Broadwater Halethorpe, MD

This company provided good customer service on the front end of our contract. However, they stated the cost for removing our panels when we needed to replace our roof would be $1000. When the time came, the lowest they could quote us was $3200 after discounts. They also set up monthly payments based on the average of the expected energy production over the course of a year. We have never gotten more than 3/4 of the energy they promised. They over charge us and instead of adjusting our monthly rate they continue to raise the amount every year. When attempting to speak with customer service they laugh and state “you signed a 20yr contract and agreed to have your rates raised by 2.9% every year. We will not change your contract”. The representatives state they have no managers and cannot transfer you to speak with one. Stay away from this company.

1 year ago

Reply from Sunnova

Hello Hannah Broadwater, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. *DG*

Jan. 31st, 2022

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Ellen Areias Lodi, CA

I like that they are local. When I have any ?'s I find it easy to reach.

1 year ago

Reply from Sunnova

Hello Ellen, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *TP*

Feb. 18th, 2022

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Rene Mojica

Good company, good product and the sales department do a good job

1 year ago

Reply from Sunnova

Thank you, Rene Mojica! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 22nd, 2022

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Robert Castellano Tulare, CA

The installation was fast and efficient.

1 year ago

Reply from Sunnova

Thank you for the kind words, Robert. Welcome to the Sunnova family! ^JD

Feb. 24th, 2022

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Ravi Chandran Arumugham Wethersfield, CT

Its hassle free and easy, everything was transparent

1 year ago

Reply from Sunnova

Thank you, Ravi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Feb. 28th, 2022

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Mical Granbury, TX

They sold solar panels to my mom a few months before she died. She was an elderly woman who was not real cognitive of the situation. They kept using the word free, free, free. They took advantage of an elderly person that did not realize these things are not free. We are now trying to sell the house but the title company said we cannot sell it until we are the sole owners of the panels. They have been leased for the last two years. The company wants over $30,000 pay-off but we cannot even do that until the panels have been up for5 years. We can't wait for 3 more years . Our only option is to let the house be repossessed and just stop paying on the panels. We tried to pay the things off but the company will not work with us. I just talked with an Attorney about the situation and he is going to try and get something worked out. If he can't, would everybody here, leaving negative reviews, be interested in joining a Class Action Suit against Sunnova? If you do some research, they have been sued before and lost. I can’t post a link here but you can look it up. That's not a threat, I already have an Attorney involved.

1 year ago Edited March 14, 2022

Reply from Sunnova

Hello Mical, thank you for bringing this to our attention. Can you please send us a private message to [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*

Mar. 14th, 2022

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Catherine Ward Fort Worth, TX

I am satisfied with Sunnova. my bill has been higher than what was promised a few times. But, overall, I believe I save monthly. Thank you.

1 year ago

Reply from Sunnova

Hello Catherine Ward, thank you for the feedback. We want to welcome you to the Sunnova family!**MV

Mar. 31st, 2022

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scbloom Webster, MA

Process went very smoothly from initial meeting through final approval

1 year ago

Reply from Sunnova

Hello scbloom, thank you for the positive feedback! We are happy to be your solar service provider, welcome to the Sunnova family!**MV

Apr. 5th, 2022

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Hank49 Fountain Valley, CA

Satisfaction for good services from Sunnova

1 year ago

Reply from Sunnova

Hello Hank49, thank you for the positive feedback. Welcome to the Sunnova Family!**MV

Apr. 7th, 2022

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Janice Gilmartin

I was very happy to learn that I was eligible for this FREE! No complaints! (yet!) It did not bring me any extra stress or work. I am very happy to go greener

1 year ago

Reply from Sunnova

Hello Janice Gilmartin, thank you for sharing your experience. We will like to welcome you to the Sunnova family.**MV

Apr. 18th, 2022

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Joseph Licata Easley, SC

If you move be ready to pay an early payoff fee and interest for loan is included with pay off. Read the contract if you plan on moving. I would never have used this company if this was explained to me before hand.

1 year ago

Reply from Sunnova

Hello Joseph, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

Apr. 26th, 2022

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The Dad Port Saint Lucie, FL

Wish I could say this is a great idea to invest in this company. Unfortunately they have done very little for support and service. They are great at coming and doing the sales process. But I sit here with half of my solar panels not working, NONE of my batteries working and any phone call dead ends at "we'll call you back with your appointment date" that was 3 months ago. At the point where my lawyer is probably going to get involved. Don't trust this company and their false promises. They will pay for the good reviews.

1 year ago

Reply from Sunnova

Hello, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

Apr. 26th, 2022

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Isaac Sasson New York, NY

Sunnova was fine until o had an issue with my service. Since then, I have tried for over two months to get someone to fix my system or even just give me an update on timing and no one has gotten back to me. It’s getting to the point where I call almost daily. Do not trust them. Do not use them.

1 year ago

Reply from Sunnova

Hello Issac, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

Apr. 26th, 2022

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Linda Yates North Adams, MA

My rep is Hared G from PlugPV and he introduced us to this system. So far we have not been disappointed. This year we dont seem to be making as much energy but it has been heavily overcast. Its surprising how much it does make even on a dark day.

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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Annie Hart Middletown, CT

I rated this company a 5 because I have not had any problems with the solar panels. So far it's working as it was promised.

1 year ago

Reply from Sunnova

Thank you for the kind words, Annie. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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John Ballas South Yarmouth, MA

So far, so good. Too soon to give a complete endorsement. Need more detail in the billing statement.

1 year ago

Reply from Sunnova

Thank you for the kind words, John. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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James Peterson Manchester, CT

The company was very informative in installation went as planned

1 year ago

Reply from Sunnova

Thank you for the kind words, James. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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bandali zakkak New York, NY

1 year ago Edited June 1, 2022

Reply from Sunnova

Thank you for the kind words, Bandali. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Tricia Bulmer Upland, CA

So far so good. We haven’t seen an Edison bill yet though.

1 year ago

Reply from Sunnova

Thank you for the kind words, Tricia. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Jerry Roberts Niantic, CT

Giving the open issue I have with the hump in my roof for which I notified you on I'm waiting from a independant 3rd party contracter to advise.

1 year ago Edited May 9, 2022

Reply from Sunnova

Hello Jerry Roberts, thank you for bringing this to our attention. Could you be able to send an email to [email protected] with your system ID and a phone number? *MV *

May. 10th, 2022

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Ellyn Rose Chargualaf

I am still learning about this company and learning the website. I do in fact appreciate that I switch over to solar energy.

1 year ago Edited October 19, 2022

Reply from Sunnova

Hi xxxx! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS* HiEllyn Rose Chargualaf Hi Ellyn Rose Chargualaf Ellyn Rose Chargualaf Hi Ellyn Rose Chargualaf ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 19th, 2022

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damen milewski Philadelphia, PA

From the start my rep was super involved and laid back, I explained my situation with an insurance claim and he was working with me every step of the way. Christopher R never pressured me to move any faster than I felt like moving forward. The day came that my claim was dropped and everything was on me, he worked very hard to find me the best deal on a roof and was very transparent on the costs, I could say enough good thing about he approach and the work he did for me. The day came for the roof and solar to be installed. Absolute professionals, worked quick like a well oiled machine. The roofing crew left my yard cleaner than when they started. The solar crew came a few days later. They did an amazing job, im very picky and im satisfied with how clean the install went all the way down to the conduit being ran through the roof and out the soffit to the contactor. When I saw the level on the contactor box knew these guys were awesome. Very knowledgeable crew they even showed me something in my panel that wasnt quite right previously done and how to correct it. The engineers decided that bracing was needed. The guys came back and knocked it out, they asked if I was planning to turn the attic into a room cause they would adjust the bracing to accommodate that scenario. All in all I couldnt be happier with my sales and installers. The system is operating now but the weather hasnt been great to see the actual performance.

1 year ago

Reply from Sunnova

Thank you for the kind words, Damen. Welcome to the Sunnova family! ^JD

May. 19th, 2022

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Marcia Cox Fords, NJ

Excellent service from representatives. The service provided is superb.

1 year ago

Reply from Sunnova

Thank you for the kind words, Marcia. Welcome to the Sunnova family! ^JD

May. 18th, 2022

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Aallen Los Angeles, CA

The agent Danny is really good in explaining and provide asssistance even after his job, follow up and very assuring. Thanks danny

1 year ago

Reply from Sunnova

Thank you for the kind words, Aallen. Welcome to the Sunnova family! ^JD

May. 19th, 2022

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Edmond G Edwards Jr Temecula, CA

Do not purchase through this company or their affiliates - absolutely the worst experience I've had on a major purchase. I recommend Solar, just not through Sunnova. Just a few reasons why I feel the way I do. We purchased Solar (Nov 2021) installed May 2022, Originally they wanted to replace the underlayment only where the panels would be, that started my nightmare. They wound up doing the entire mounting plane, I still do not like the roofing work done on my house. Workers have no respect for your house or property. They broke tiles, replace tiles and I still have broke tiles on my roof, they left a mess, I had to clean up. Now way I'd recommend this company to anyone. I have a Solar Edge Inverter (good thing) I can't access the real time data it gives which is (ridiculous). The Sunnova app, is absolutely useless, no realtime data - that's what they want you to have "no information" on your solar system. I'm still trying to resolve why the removed my 125amp service breaker, and installed a 100amp breaker, they removed my 40amp solar breaker which was installed when the system was completed, and removed the 40amp and installed a 35amp breaker. Waiting on our signing bonus (not certain) when or if we'll receive it. Be careful, they'll tell you no need to be present for inspections, or when the install the system, you better stay home like I did, they try to cut corners even in your presents. The system is over priced, now I know "don't be deceived" I was. I am not happy with the entire process or service provided thus far.

1 year ago

Reply from Sunnova

Hello Edmond, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

May. 19th, 2022

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Rod Houston, TX

Easy to talk to, they explained everything where you can understand 💯

1 year ago

Reply from Sunnova

Thank you for the kind words, Rod. Welcome to the Sunnova family!^JD

May. 19th, 2022

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gustavo tovar Bakersfield, CA

Not much, techs who set up not very professional.

1 year ago

Reply from Sunnova

Hello Gustavo, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

May. 19th, 2022

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Bryan Hiatt Lincoln, CA

Every step of going solar was easy and everyone we spoke to were very helpful and answered all of our questions to our satisfaction. A pleasant experience.

1 year ago

Reply from Sunnova

Hello Bryan Hiatt, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

May. 19th, 2022

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John Donlon Cromwell, CT

Communication was good. Trinity personnel were polite and did an excellent job. Cleanup was excellent. Sunnova did a great job coordinating all appointments and inspections. Now I will wait and see if my savings are what was promised ‘!

1 year ago

Reply from Sunnova

Hello John Donlon, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

May. 19th, 2022

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Dylan Tondreau Bloomfield, CT

Very easy process, intuitive forms and wonderful people

1 year ago

Reply from Sunnova

Hello Dylan Tondreau, we are excited you decided to go solar. **MV

May. 20th, 2022

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Bonnie Krenz Plano, TX

Wilson was very knowledgeable regarding they system and answered all of your questions! Install of battery, panels and breaker box was so easy and seem less. I recommended Sunnova to everyone!

1 year ago

Reply from Sunnova

Hi Bonnie Krenz, we appreciate your review. Thank you for being part of Sunnova! **MV

May. 20th, 2022

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Sandra Kemble Visalia, CA

The company was very helpful and prompt, I was kept informed on all the whole processes.

1 year ago

Reply from Sunnova

Hello Sandra Kemble, thank you for taking the time to provide your feedback. Welcome to the Sunnova family! MV

May. 20th, 2022

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Michael Rayner New Bedford, MA

Awful. Got delayed numerous times (took about 6 months from the first date). Kept getting phone calls while I was working despite telling them to email me. 100s of emails that are impossible to keep track of what is important. The install team left a bunch of trash in our yard. My dog ate something they left and got sick and had to go to the vet.

1 year ago

Reply from Sunnova

Hello Michael Rayner, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

May. 23rd, 2022

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Rudy Matthaei Ennis, TX

The company is very forthright in providing information as to what their system will and will not do. Their solar system is producing and off-setting my electric bill as expected.

1 year ago

Reply from Sunnova

Hello Rudy Matthaei, thank you for your kind words. **MV

May. 24th, 2022

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Larry Bland Mansfield, TX

I got what I wanted and they kept me well appraised of every step of the operation. The generator that was chosen has caused tool envy among my neighbors. Evidently it came with everything except a can of gasoline!

1 year ago

Reply from Sunnova

Thank you for the kind words, Larry. Welcome to the Sunnova family!^JD

May. 25th, 2022

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Nancy Alvarado Springfield, MA

All the people have been great and a lot of patience and very polite

1 year ago

Reply from Sunnova

Thank you for the kind words, Nancy. Welcome to the Sunnova family!^JD

May. 25th, 2022

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Wendell Jones Westmoreland, NH

Website appears to be very easy to navigate and find what you are looking for.

1 year ago Edited May 26, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Wendell! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 26th, 2022

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muryel edwards Hemet, CA

Quick install. Friendly ppl and on time.

1 year ago

Reply from Sunnova

Hello Muryel, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

May. 26th, 2022

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Clover Waite New York, NY

It has been very well everyone involved was very detailed- very happy with everything

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Clover Waite! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

May. 27th, 2022

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Candido Sanchez Pioneer, CA

Solar system was installed in the timing manner. Service to date has been great. I'm looking forward to a long relationship.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Candido! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 31st, 2022

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Bluzey24 Hartford, CT

The customer service has been great. However, scheduling seems to be confusing. I’ve had people show up out of the blue to make updates, and they weren’t scheduled to come out for another week. Also, one of my panels has some discoloration.

1 year ago

Reply from Sunnova

Hello Bluzey, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Melissa Jernegan Franklinville, NJ

Sunnova was great during our process of getting solar panels. We are happy with everything

1 year ago

Reply from Sunnova

Hello Melissa, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

May. 31st, 2022

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Jacquie Deltona, FL

Call to speak with rep regarding my first bill as to why I received a bill only having the service for 4 bills and was advised you were told you would get a bill from sunnova and duke , however I was never told it would generate a bill a month in advance, your customer service representative definitely turned me off from your company for my first impression of your company

1 year ago

Reply from Sunnova

Hello Jacquie, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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BD4 Port Saint Lucie, FL

My solar system only worked for one day- so far no one from Sunnova has returned my calls or done anything to repair it.

1 year ago

Reply from Sunnova

Hello BD4, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 3rd, 2022

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Lori Smith Peoria, AZ

Sunnova has provided me with very good service and provided information that gave me the best contract in order to purchase my solar.

1 year ago

Reply from Sunnova

Hello Lori Smith, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 3rd, 2022

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Michael K Ross Corona, CA

Customer service here is the absolute worst. I have been trying to resolve my inability to log in to the customer portal. I am in the process of getting a Heloc in order to make some home improvements at our home. I have been trying to resolve the portal issue and after contacting the customer service (joke) number I was told to call back in 36 hours and it would be resolved. After 48 hours I provided the case number and it was still not resolved and the resolution was to call back in 24 hours as the person on the line said I have to send in a request to fix it, the same thing I was told 48 hours prior. The only thing holding up the Heloc is Sunnova just like they were the only ones holding up the sale of our home. We have been held hostage by their poor customer service too many times. Whatever you do, I am literally beggin you, go with another company. You will regret signing the lease the day you sign it.

1 year ago

Reply from Sunnova

Hello Michael K Ross, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 6th, 2022

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Donnamarie Hoga Foxborough, MA

It’s a win win Solar panels. I have not had a bill with my electric company for two months that has never happened in 53 years.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donnamarie Hoga! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 6th, 2022

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Henry Kozlowsky Old Lyme, CT

Always returned my calls or text promptly

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Henry Kozlowsky! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 8th, 2022

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Eric Smith New Milford, CT

Everyone was very friendly and helpful. The panels look great and allow me to power more things (like my pool) and pay less.

11 months ago

Reply from Sunnova

Hello Eric, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 8th, 2022