Solar SME Reviews
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Matt K. Fort Worth, TX
We evaluated over 8 different solar companies, some using EnergySage.com and some that came to our house and did presentations. We ultimately selected SolarSME, who we worked with through EnergySage.com and have been very happy. The EnergySage.com platform made the sales process a breeze and once we selected SolarSME as our installer, they were great to work with. The sales process with Mike Brown at SolarSME was easy. He was very responsive and provided several different proposals as we changed our system requirements. Our project manager Emir was excellent. He is very knowledgeable, responsive, and professional. He kept us up to date with everything going on with the project. The install team did a great job and was respectful of our property. Overall, SolarSME did a great job. I would recommend SolarSME to family, friends, and everyone.
2 years ago
Reply from Solar SME
Thanks for taking out time to share your experience with Solar SME. We really appreciate your effort and your feedback is valuable to us. Also, we are glad to hear that you are satisfied with our installation services and our team's performance as well. Emir is a true asset to the company as he is very dedicated to his responsibility. Making our customers satisfied is our priority and we always struggle to serve our clients best. Once again, Thank you so much for the 5-star rating.
Dec. 19th, 2022
Review Source
MM Phoenixville, PA
We had Solar SME design a project for our house. Initially, everything went well. Then we had to deal with PECO, our local utility company, who dragged out the timeline and made a few requests to change the design, one of which was a large change. This also reset the timeline for permits with PECO. Johan, our project manager, communicated everything with us and helped us through the process. He was not afraid to reach out to us via phone or text If he did not hear back from us. This was key at times given I do not have access to email at all times. We did end up with some changes to the original plan, but Johan worked with us to make sure we were taken care of, and all parties felt happy with the changes and final product.
2 years ago
Reply from Solar SME
We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Johan is a very hard working manager. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.
Dec. 13th, 2022
Review Source
David Gabler Nacogdoches, TX
From the beginning of the process to the end, it was very nice working with Ryan F. He always promptly answered the phone and if he did not have an answer was always quick to get one. He helped us with financing, and we chose the higher interest option to avoid the large financing fee associated with the lower rate.
I didn't have to worry about anything because he handled all the permits and any available rebates for me. There was a snag when the panels I had been quoted were on back-order, but he negotiated a compromise for some available panels and went with the brand and option I selected to replace the original. The material were ordered and delivered in a timely manner.
They didn't sit in my garage for long. Once he assigned Frank as the lead installer, Frank came in and handled it like a boss. He knows his stuff, and he was willing to work with me to get the configuration I really needed for my large home to put what was necessary on the critical load panel. Unfortunately, there was a delay between the final installation test and the turning on of the system because some additional breakers had to be obtained. That delay caused the system to not fully update and set up.
It took several days of close monitoring on my part, and several calls to Enphase support. But every time I called Enphase I got a different tech, and they were all amazing in their knowledge and getting down to business. The system is up and running and I couldn't be more thrilled. I'm a bit short on battery but should get through the winter with the setup I have. I will need to add an additional battery before the summer comes. No project of this size is without difficulties, but Solar SME and Enphase made sure everything got resolved to my satisfaction.
2 years ago
Reply from Solar SME
Thanks for taking out time to share your experience with Solar SME. We really appreciate your effort and your feedback is valuable for us. Also, we are glad to hear that you are satisfied with our installation services and our team performance as well. Ryan is, indeed, a true asset for the company as he is very dedicated towards his responsibility. Making our customers satisfy is our priority and we always struggle to serve our clients with best. Once again, Thank you so much for the 5 star rating.
Oct. 31st, 2022
Susan Brayford Owings, MD
Our Solar Edge inverter broke on September 1. Since they do NOT service their products, it took us weeks to find someone to even diagnose the system. A team from New York Solar was finally able to meet with us to do the diagnosis. It was under warranty so that team got in contact with Solar SME who ordered the inverter from Solar Edge. After repeated requests from Basem at Solar SME to Solar Edge about the status of the order, the inverter had been shipped to us (of which we were not aware). I alerted Solar SME on Monday 10/24 that the inverter had arrived. Basem sent a team out the NEXT day and completed the replacement. We were very happy with their service and prompt action.
2 years ago
Reply from Solar SME
We are very glad to know that your invertor has been replaced and you satisfied with our install and team performance. No doubt, Basim is a very dedicated resource of Solar SME. Thanks once again for 5 star rating. We really appreciate that you took out time for the review.
Oct. 27th, 2022
Jim Corrigan Katy, TX
We decided to research and install solar earlier this year and chose Solar SME based on price and the quality of product they provided. I felt Aryan with the sales team was very upfront with me on the cost and financing options and the correlation of interest rates and loan set up fees. Once we decided on Solar SME and signed the contract we were switched to the project team and Ryan was our Project Manager. He was very attentive to our needs. The only negative for us was the time it took for Center Point to approve our installation, which I don't blame on him or Solar SME. Once we had our solar installed we got a very quick turnaround to get the Permission to Operate. The install team led by Frank was outstanding. Communicated clearly throughout and did a wonderful job.
2 years ago
Reply from Solar SME
We really appreciate that you take out time for a detailed review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our install and team performance. No doubt, Ryan is a very dedicated resource of Solar SME. Thanks once again for 5 star rating.
Oct. 27th, 2022
Review Source
Mike Jacks Magnolia, TX
This review is for the initial experience of the quoting/proposal stage. We just signed the contract and are starting the process. So far so good. Solar SME’s initial proposal was sound and their response to my initial modification request was quick and accurate. Their combination of equipment, guarantee and price one the day. They weren’t the absolute cheapest but the combination of factors provided the best overall. Ray C (my consultant) was quick and concise. Not too much fluff or pressure
update post install and operation:
Solar SME was easy to work with, delivered what they said they would in a timely manner. Michael the project manager was to the point, got the job done and has been very responsive to a couple of service inquiries after install. The construction lead (Frank I believe) was outstanding in his communication and work ethic.
Another update approx 1 year later:
Everything is going well with the system. Anytime a component goes down (usually a micro inverter not reporting) my contact Basem Y responds to me email with in a hour or so and has the system running like it should. The service with this company has exceeded expectations and I hope they continue to grow and thrive.
2 years ago
Reply from Solar SME
Hey Mike,
We are just over the moon with your detailed review. We are glad our team is able to help you every time or anytime you face an issue. Basem Yani is one of our best team members. Glad to see you happy with our services.
Regards,
Team Solar SME, Inc.
We are just over the moon with your detailed review. We are glad our team is able to help you every time or anytime you face an issue. Basem Yani is one of our best team members. Glad to see you happy with our services.
Regards,
Team Solar SME, Inc.
Sep. 12th, 2022
Review Source
Joseph Lynch III Erie, PA
2 years ago
Reply from Solar SME
Hi Joseph,
Thank you for your kind words. We are glad you had such an amazing experience with our team.
Regards,
Team Solar SME.
Thank you for your kind words. We are glad you had such an amazing experience with our team.
Regards,
Team Solar SME.
Aug. 23rd, 2022
Review Source
John Doyal Pittsburgh, PA
Solar SME had done an excellent job or scheduling the shipment and installation of the solar panels. However, five of the solar edge panels were broken in shipping. Identical panels were not available on the market, so the project was not complete at the initial installation. Solar edge has now provided a different type of panel to replace the broken ones, and they have given instructions on how to make them work. While a number of different things have been tried, the current situation is not functioning adequately. Solar SME is waiting for new instructions from Solar Edge to get this new configuration to work.
2 years ago Edited August 3, 2022
Reply from Solar SME
Hi John, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.
Aug. 4th, 2022
Review Source
Sebastian Maselli Washington, DC
I finally turned on my solar system last week and I am very happy!
I would like to say thank you to the project manager Mario A; he seemed to truly care (5 out of 5 in customer service). He responded quickly to email/text messages and took care of the planning, permits, scheduling, and everything in between. I also want to give a shout out to the install crew; Dejay and the team did an excellent job.
We had some early communication hiccups regarding panels and financing, but that was ironed out. The process also took a bit longer than I hoped because my roof needed repairs and some weather delays. Ultimately, Solar SME delivered a great solar system on my roof.
Thank you.
2 years ago
Reply from Solar SME
Hi Sebastian , Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.
Jul. 26th, 2022
Review Source
Omar Khan Katy, TX
Solar SME designed and installed my solar system in 2018. They provided incredible service and unbelievable value. Unfortunately after three years my SolarEdge inverter stopped working… this was the moment of truth where we would see whether the lofty warranties were worth the paper they were printed on…
I have to applaud Basem Y for his exemplary service. Within 24 hours of the inverter failing Solar SME had filed a claim with SolarEdge and received an RMA! And within two weeks the replacement inverter had arrived at my house. Basem was in touch with Frank (technician) who had a team member at my house within a few hours of the inverter arriving. My mind is blown —I can imagine a company doing what’s right, efficiently and effectively, when I am about to pay them thousands of dollars— however, I am in awe when a company stands behind their product years later. Basem’s white glove support was the embodiment of my top-notch SolarSME experience.
This company did a great job, and I really appreciate how professionally run Technical Support/Compliance is.
2 years ago
Reply from Solar SME
Hi Omar, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.
Jul. 14th, 2022
Review Source
GQATX Pflugerville, TX
Our original bidding/research period was definitely good with Solar SME, but our install took a very long time to complete in large part due to a lack of local install professionals in the Austin area who work with SME. I don't know if that has changed in the last 3 years since our project. Regardless, it seems there was very little monitoring of our system from their end. It seemed that not long after our install, we lost a lot of production. I'm not clear when it started, but it looks like we may have lost 2 years of production, and thus ROI. When I finally reached out to Solar SME, it took weeks to get a technician out (I had a 3rd party who actually came out first and verified one of our inverters needed to be replaced). At any rate, a new project lead, Basem Yani, took over our account and got our issues solved and our production back up. It is a vast improvement and we are back on schedule for our ROI, just 2 years later.
2 years ago
Reply from Solar SME
Hi! Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.
Mar. 30th, 2022
Review Source
Aaron Breneman
Chose to work with Solar SME because we felt they were being more straightforward and honest with their quote (via EnergySage) than some other companies. Our energy consultant, James , is very experienced and was absolutely fantastic to work with! He was one of the main reasons we chose to work with SME. He was always straight to the point, was very good at clarifying complicated aspects of the process, and was very willing to adapt SME's quote as our desires changed. Last but not least, he was very clear at many times during the process that we could cancel the Solar SME offer if unexpected expenses (or anything, really) came up during the inspection. Unfortunately, our inspection revealed the need to entirely re-roof our house (putting the total budget beyond our means at the moment), and so we've decided to wait a year., but we'll definitely be getting back in touch with James next summer!
3 years ago
Reply from Solar SME
Hi Aaron!
Thank you for such and amazing feedback!
We're definitely looking forward to work with you next year!
Thanks
Thank you for such and amazing feedback!
We're definitely looking forward to work with you next year!
Thanks
Sep. 1st, 2021
Review Source
Ricardo Colon
Great Product, Good Experience and Good Price
Ray the sales guy did a great job in helping me understand every detail of their product and how it was better than his competitors. He also worked with me to get the price just right. He offered me two of the best financing options from all the competitors. He did a great job explaining to me every line of the contract I was signing. Wish their roof warranty was better (only two years) but only two other companies offer a better roof warranty (25 years). I ended choosing Solar SME because they offered a superior system at a very reasonable price (Panasonic panels with Enphase microinverters). After signing the contract, I was contacted by the installation project manager Rick who immediately took care of site inspections, permits with the city and HOA, plus Duke Energy agreements and rebates. Installation was quick, clean and done in one day. After Duke change the meter, Rick help me start the system and ensure the system and app were working appropriately. Overall a great experience!
3 years ago Edited October 4, 2021
Reply from Solar SME
Hi Ricardo, Thank you for reviewing Solar SME with a 5 star rating. Happy to know you're satisfied with your project. We always make sure that our clients make the most out of their investment. We're glad that our team was able to assist you in the best possible way. Best Regards, Solar SME, Inc.
Aug. 20th, 2021
Review Source
Aaron Amador Mount Pleasant, TX
Cutting to the chase, my design planning and installation were hands down the best experience I could ask for. Brian my project manager kept me up to date on what was going on, he took care of all the paperwork, and even was able to move my install date up 2-3 weeks. The installation guys, lead by Frank, were amazing, and very professional. I would most definitely recommend Solar SME. The price was good with the panels and battery that I wanted. There were some hiccups on the connection side which was easily fixed by the SolarSME electrician by calling my battery's company. Our local power company came over for final inspection and even he was impressed with Frank's work, and that was very reassuring to us.
3 years ago
Reply from Solar SME
Hello Aaaron,
Thank you for your feedback. We really appreciate it.
Best Regards,
Solar SME, Inc.
Thank you for your feedback. We really appreciate it.
Best Regards,
Solar SME, Inc.
Jul. 30th, 2021
Carlos Galvan Andrews, TX
Writing reviews is not something that I do, but I felt compelled to do so based on my experience with Solar SME, Specifically Alex and Omar, my energy consultants. As someone that did not have any knowledge of Solar, I had a number of questions and concerns. From day one, Alex and Omar, answered all of my questions in great detail. They showed me every available option that would be best for my home and my finances. They completed a tremendous amount of research on my behalf to address my concerns. They were very responsive and were willing and able to communicate with me at any time. Their straightforward, knowledgeable, and honest approach was very refreshing considering my experience with some other Solar companies was not very pleasant. Although I did not move forward with my project, I want to commend Alex and Omar on their efforts. They could not have done anything more to help me or convince me to purchase with Solar SME. I would definitely recommend giving them the opportunity to earn your business.
C. Galvan
Texas
3 years ago
Reply from Solar SME
Hello Carlos,
Thank you for your feedback.
Best Regards,
Solar SME, Inc.
Thank you for your feedback.
Best Regards,
Solar SME, Inc.
Jul. 23rd, 2021
Bhaven Shah Bensalem, PA
We wanted to install solar panels for a number of years but each time we reached out to solar installers, it was always a typical sales pitch. Having about 8-10 quotes with a significantly wide range of quotes only made the matter worse until I was approached by Solar SME. Omar was the very first person I spoke with at Solar SME. Not only Omar worked with me to explain the whole installation process but went above and beyond to make sure I was completely satisfied with every question he answered. Additionally, he was very patient while offering me various quotes with various brands of solar panels. Once we finalized the panels, the project manager, Henry, was just as kind and patient during the entire installation process. Henry was literally just a call away each time I had a question or needed a project status update. He has patiently worked with me and at times it appeared that he even responded to my queries during his time off. On the day of the installation, the installation team was right on time and completed the installation without us realizing it. The entire installation team was true professionals. They completed the installation in about 5 hours and left the premises completely clean.
I want to thank the entire Solar SME team for staying on top of the project, updating with correct information, and completing the project in a timely manner. I will be sure to recommend you to everyone I know.
3 years ago
Reply from Solar SME
Hello Bhaven,
Thank you for such an amazing feedback on services offered by Solar SME.
We wish you a very good luck in your solar journey!
Really appreciate your time for leaving a great feedback.
Best Regards,
Solar SME, Inc.
Thank you for such an amazing feedback on services offered by Solar SME.
We wish you a very good luck in your solar journey!
Really appreciate your time for leaving a great feedback.
Best Regards,
Solar SME, Inc.
Jul. 14th, 2021
Xiaoliang Tang League City, TX
I chose to purchase my Solar from Solar SME after quite a bit research and Solar SME engaged me from EnerageSage. Xavier is very professional sales consultant who has a lot of knowledge of the business. He earned my business with those qualities. One thing really gets me to decide to with Solar SME is that I was really into REC Alpha series panels, but at the time Solar SME didn't have the REC TrustPro certification which would grant me 25 years labor, product and performance warranty. Xavier helped go above and beyond to push the company get thru the REC process and granted the certificate as promise. We finally decided to go with Solar early 2021. Michael was the Project Manager and was following up with us and touch basis to keep us updated with the progress. We initially had some headwinds from our HOA. The main problem is that we wanted to install the panels facing the common street as it is facing south with much better energy production for us. After checking with the Texas Property Law, we found that we can push the HOA approval as long as we can prove that the location in our design can produce 20% more energy than where HOA wanted us to install. Michael was very effectively working with us and his design team to provide our HOA with comparison and reports in order to achieve our goal. We finally got the design we wanted approved from HOA after 3 months struggling back and forth. We really appreciate Michael's effort and patience. Frank is the Solar SME install lead who came to my place to do the measurement and also for final installation. He has been extremely detail oriented and definitely a individual you can trust. He and his team finish the 13kW system within 3 days with superior quality. Frank would discuss with us if there is any decision to make for the preference. We were very pleased for the high quality installation and finally he showed us how the solar monitoring system works, We have been now enjoyed our solar system since May 2021. The performance is perfect, we got hit by quite a bit rain this June near Houston TX, but the system still managed to pull more than 1600 kWh in solar energy production. I have already signed my battery backup system with Solar SME and they gave me a great deal as returning customer and I am ready for another great experience in my solar journey.
3 years ago
Reply from Solar SME
Hello Xiaoliang,
Thank you for an amazing feedback! Much appreciated.
Good luck with your solar journey!
Kind Regards,
Solar SME, Inc.
Thank you for an amazing feedback! Much appreciated.
Good luck with your solar journey!
Kind Regards,
Solar SME, Inc.
Jul. 8th, 2021
Review Source
graveytrain Suffolk, VA
Solar SME finished up my install last year around August-they did a great job. I have 51 solar panels and a LG Chem RESU 10 battery. Around April, the battery failed. I contacted Solar SME and they were extremely responsive and immediately started working on getting the battery back to LG for a new one. In addition, they have been keeping an eye on my solar output and found that one of my solar edge inverters were malfunctioning, so they replaced my battery and replaced the inverter at the same time. I worked with Baseem for my tech guy and Sam was my project manager-both of them are very responsive and extremely interested in resolving my problems.
It took a while, but that is to be expected. I went with Solar SME because they have great prices (about half what these companies roaming around in Hampton Roads, VA are charging) and the reviews are excellent. They always respond immediately when I contact them and they keep me posted on the progress of whatever we were working on-in this case RMA'ing the battery an and changing that inverter. The thing I would recommend remembering is that they aren't a huge nationwide conglomerate. They are based out of Texas, and they have teams that travel around doing these installs, so it might take a bit for them to get to you if you need service. In my case, in Virginia, they generally have teams in Maryland and Virginia Beach area, and they had a team come out on the two different occasions necessary to change my battery and inverter-once to pull the battery down for shipment, and then again to install the new battery and inverter.
So, in my experience, they work hard to get out to you if you have any issues, they do great work when they arrive, and they stand behind their work. I highly recommend them.
3 years ago Edited October 12, 2022
Reply from Solar SME
Hello Dustin,
Thank you for such an amazing feedback. We are glad to know that you are satisfied with our service.
Regards,
Solar SME, Inc.
Thank you for such an amazing feedback. We are glad to know that you are satisfied with our service.
Regards,
Solar SME, Inc.
Jun. 24th, 2021
Jaime Britton Mechanicsburg, PA
I sought quotes from multiple installers for a PV system and got a very strong quote from Solar SME from the onset with the highest quality solar panels, micro-inverters, racking system and service. I worked with Alex who was very prompt, attentive, patient and accommodating in every aspect of our interactions. I sent Alex questions via email several times a week and he was always prompt with his responses and extremely helpful. Most of all he was very respectful and allowed ample time for me to make a decision. Alex offered the very best customer service possible and deserves to be commended. Kudos!
3 years ago
Reply from Solar SME
Hello Jaime,
Thank you for an amazing feedback.
Glad to know Alex was able to help you in the best way possible.
Best Regards,
Solar SME, Inc.
Thank you for an amazing feedback.
Glad to know Alex was able to help you in the best way possible.
Best Regards,
Solar SME, Inc.
Jun. 18th, 2021
VAMSI KRISHNA ARAVELLY Ellicott City, MD
Honest Sales pitch and no upselling and Best competitive pricing in the market by Xavier L.
I started my solar project research in early april 2021 on energy sage but was not able to discuss my project with any of the installers until end of April.Once i was ready Xavier L. got in touch with me and explained me the different aspects of Solar panels and only showed me the best panels for my house which have the best generation. The Quotes i have received from him unlike others i shopped around are not bloated and not crazy high priced either. I got the quotes for Panasonic and REC panels with the best efficient and lowest downgrade in the market. He was even ready to price match and tried his best to beat the best quote i received aswell. I learnt more from his sales pitch about the panels than i would probably wouldnt have on my own.
There is a premium for the best efficiency panels or REC or Panasonic vs Q Cell or Silfab but it might be worth it depending on the roof size and lesser panels it can accomodate for your current needs if you need to add more panels in future when your consumption increases.
I ultimately ended up working with another provided who were covering my panels, inverters and labor for 30 years vs Solar SME which was covering for 25 years for the same cost.
Would definitely recommend him for anyone exploring solar panels for their roof.
3 years ago
Reply from Solar SME
Hi Vamsi
Thank you for such a great feedback! We're glad to know that Xavier was able to assist you in the best possible way.
Good luck for your solar journey.
Regards,
Solar SME, Inc.
Thank you for such a great feedback! We're glad to know that Xavier was able to assist you in the best possible way.
Good luck for your solar journey.
Regards,
Solar SME, Inc.
May. 11th, 2021
David Traub Bethesda, MD
Solar SME has been a great partner to work on with this project - they're super prompt with getting back to you and very in the loop as far as where you stand with getting financing. The option they offered completely fit our goals at the outset.
Updated after project completion:
Installation was great. There were some minor logistical difficulties, related to FedEx only delivering to curbside and our residence being a townhouse. Even that though got resolved quickly by Solar SME sending the panel installers to put the panels up.
There was a bit of a delay between panel and electrical work BUT I 100% accept that and I appreciate that the delay was caused by Solar SMEs dedication to both quality installation work AND crew safety. Rushing a project like this isn't good for either of those things. I am 100% happy with the production levels we're getting. Our usual electric bill of close to 100 was 7.14 this month. We were able to run our AC without importing grid energy while doing so.
I have no reservations about highly recommending Solar SME.
3 years ago Edited September 16, 2021
Reply from Solar SME
Hi David
Thanks for the 5-star review. The team at Solar SME, Inc is thrilled you’re happy with your recent experience with us. Alex is one of our dedicated Consultant and we are glad that your experience was worth while.
Best wishes,
Solar SME, Inc
Thanks for the 5-star review. The team at Solar SME, Inc is thrilled you’re happy with your recent experience with us. Alex is one of our dedicated Consultant and we are glad that your experience was worth while.
Best wishes,
Solar SME, Inc
Jan. 29th, 2021
Andrew Rich Kill Devil Hills, NC
I am writing this review to inform others who are investigating a solar panel purchase to strongly consider using Solar SME. From start to finish, the company provided great support to my wife and I. A shout-out to Kevin W who was our Project Manager. He walked us through the entire process, effectively communicated continuously including product shipping updates, installation team engagement, permitting, utility company coordination, and financial. Even though everything did not go as planned including dealing with a customer (me) who requires frequent communication, Kevin and his team worked hard to make sure that the final product met if not exceeded our expectations. 5 Stars!
4 years ago Edited September 14, 2021
Reply from Solar SME
Hello Andrew,
Thank you for reviewing Solar SME.
We're happy to hear that all your questions were rightfully answered by Shane.
Best Regards,
Solar SME, Inc.
Thank you for reviewing Solar SME.
We're happy to hear that all your questions were rightfully answered by Shane.
Best Regards,
Solar SME, Inc.
Oct. 27th, 2020
Captain Swanson San Isidro, TX
Zack M has been a persistent, and professional provider of every detail (and then some) I have asked for during this process. He has answered all my technical questions on the panels and installation specifics, and also my wife's questions about financinig, asthetics, and warranties. He has been patient with mine and my wife's schedule to schedule phone calls and Zoom meetings, even with re-schedule requests. He would be the first person I turn to at SME and I hope is representative of the quality person SME employs.
I hope to be a customer of SME as soon as I can work out the financing on my end.
4 years ago
Reply from Solar SME
Hello Captain,
Thank you for choosing Solar SME.
We are glad to know that our representative Zack Miller has been of great help to you throughout the process!
Hoping to have your system ready very soon.
Best Regards,
Solar SME, Inc.
Thank you for choosing Solar SME.
We are glad to know that our representative Zack Miller has been of great help to you throughout the process!
Hoping to have your system ready very soon.
Best Regards,
Solar SME, Inc.
Oct. 27th, 2020
Verified Customer
Review Source
Greg Norman Alvin, TX
It takes a while to get to install, but once everything arrived on site it only took one day for the system to be fully installed.
9 months ago
Reply from Solar SME
Thank you for sharing your experience! We appreciate your patience during the installation process. Thank you for choosing SolarSME.
Mar. 14th, 2024
Verified Customer
Review Source
Glenn Sonntag Ardmore, PA
They were professional throughout the process and responsive to my requests. The system was successfully installed, and is working great.
9 months ago
Reply from Solar SME
Thank you for your kind words! We're thrilled to hear about your positive experience with SolarSME. Thank you for choosing us!
Mar. 14th, 2024
Verified Customer
Review Source
Praveen
They are very responsive. I worked with Henry. He was responsive whenever I had questions, he was able to answer what I was looking for.
9 months ago
Reply from Solar SME
We appreciate your kind words! Thank you for choosing us and for your valuable feedback.
Mar. 8th, 2024
Verified Customer
Review Source
Keith
Installation went smooth and happened pretty quickly. I wasn't happy with the delivery of the solar panels, though. I think it was a bad way to do business there to have the solar panels delivered by a common carrier. They should have been delivered by the people installing them.
9 months ago
Reply from Solar SME
Thank you for your feedback. We are glad to hear the installation went smoothly and quickly. We understand your concerns. We will review our process to improve this aspect. Thank you for choosing Solar SME.
Jul. 3rd, 2024
Verified Customer
Review Source
Nathan
My project manager was very difficult to communicate with, the team towards the end of getting everything set up was more responsive, so that part of it was better, but my project manager was difficult to communicate with.
9 months ago
Reply from Solar SME
We appreciate your feedback, and we apologize for any communication challenges. We're pleased to hear that the team improved responsiveness towards the end. Thank you for choosing SolarSME.
Mar. 8th, 2024
Verified Customer
Review Source
Mike P Leechburg, PA
They were very courteous and helpful throughout the installation process. They assisted us with any questions we had and found answers quickly if they didn’t have one.
3 years ago
Reply from Solar SME
Hi Mike, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.
Jan. 13th, 2022
Review Source
john kefauver
The consultants Hamdi and Ray did a most excellent job of presenting their product and finding out right then and there the answers to my questions.
They were very knowledgeable about a less known rebate from my transmission distribution system as well.
So far so good.
8 months ago
Reply from Solar SME
Thank you for your positive feedback. We are happy that Hamdi and Ray provided excellent service, We appreciate your trust in SolarSME!
Mar. 22nd, 2024
Review Source
Rod Kornrumpf State College, PA
Solar SME made the entire process “customer easy” from beginning to end. They walked me through the process and took care of most of the detail work. The Install crew were respectful and professional. Great clean-up after the install. I would highly recommend.
10 months ago
Reply from Solar SME
We're delighted to hear about your positive experience with SolarSME! Making the process "customer easy" is our goal, and we're thrilled you had a smooth experience from start to finish. Thank you for recommending us and for choosing SolarSME!
Jan. 30th, 2024
Review Source
J&J Texas Remodeling
We are very happy with the experience we worked with Faris from Solar SME he was able to give us helpful information and he was very good at communicating with us and answering every question we had, we are looking forward to working with them again
11 months ago
Reply from Solar SME
We're glad to hear about your positive experience with SolarSME! Communication and customer satisfaction are our priorities. We appreciate your trust. Thank you for choosing SolarSME!
Jan. 9th, 2024
Lam Dang
The representative Albert D and project manager Areej Y were both helpful and informative. They answered my questions and updated the process promptly.
We installed the panels 2 months ago and finally had it work. Thanks to Roman O for his assistance. Very responsive and informative. I hope the panels will work well.
11 months ago Edited January 1, 2024
Reply from Solar SME
Thank you for sharing your positive experience with SolarSME! We're happy that Albert D and Areej Y provided helpful information and guidance. We're committed to ensuring customer satisfaction. Thanks for choosing SolarSME for your solar journey!
Jan. 2nd, 2024
Review Source
venkata siddineni
Solar SME Inc has been very professional from beginning to the end. Levon S the project manager has been very patient in explaining every step of the system setup process. Payments are collected in different phases which made it comfortable to handle payments. It takes time to learn the monitoring system but Levon has been very patient in explaining and helping us read the system better.
1 year ago
Reply from Solar SME
We greatly appreciate your positive feedback! We're delighted that Levon Sarayan, our dedicated project manager, made the system setup process seamless. We're grateful for your trust in SolarSME. Thank you once again for choosing us!
Dec. 20th, 2023
Review Source
Frank Tao Ellicott City, MD
This is a small and fairly new company. But they've been getting mostly very good reviews, and their prices are competitive too. I signed the contract with them about 2-3 months ago, and just last week they finished installing and inspecting everything. Now I'm just waiting for the utility company to install the net meter. Their customer service is top-notch throughout the installation. Everyone there knows their stuff and they're super quick to respond to all my questions and inquiries.
1 year ago
Reply from Solar SME
Thank you for your positive review! We're happy to have delivered excellent service, competitive prices, and a seamless installation experience. We appreciate your trust. Thanks again for choosing us and awarding us 5 stars!
Nov. 30th, 2023
Review Source
Stuart Beckman Washington, DC
I have been Interested in getting solar panels installed on my home for some time. SolarSME provided excellent service. Emir worked with me to get solar panels installed on my roof that would cover 100% of my electricity needs. All phases of the installation process were explained. My solar panels are easily producing more electricity than I use. Emir has also assisted me with the application for the SREC. Going solar is one of the best financial decisions I have ever made.
1 year ago
Reply from Solar SME
We greatly appreciate your kind words and are thrilled to hear about your fantastic experience with SolarSME. Thank you for the 5-star review! Your satisfaction is our success.
Oct. 13th, 2023
Review Source
Ashish Maini Wexford, PA
It took about 3 months for the Solar panels installation. The whole process was pretty smooth with guidance and updates being provided by Solar SME at every step. They took care of all the approvals. Andre L who worked with me from start to the end was always quick to respond to any questions and was very helpful. I would definitely recommend them.
1 year ago
Reply from Solar SME
"We greatly appreciate your positive feedback! We strive to ensure a smooth solar panel installation process, providing guidance, updates, and handling all approvals. Andre L, our dedicated team member, is always prompt and helpful. Thank you for recommending Solar SME!"
Jul. 10th, 2023
Review Source
Ivan S Murrysville, PA
Despite the challenge of starting the contracting process while my house was not yet built, we were able to get everything set up, installed and operating on a good schedule. A few bumps along the way (installer stepped through ceiling but SolarSME stepped up and paid for the repair, malfunctioning monitoring component replaced promptly) but overall, a satisfying process.
1 year ago
Reply from Solar SME
We appreciate your feedback and are glad we could overcome the challenges of starting the contracting process before your house was built. We're committed to delivering a satisfying experience and promptly addressing any issues that arise. Thank you for choosing SolarSME!
Jun. 15th, 2023
Review Source
Sunny Skies New York, NY
Just got done with my solar panel installation. Awaiting final inspection. The contractors worked hard, fast and safe to make this successful. I highly recommend this solar company.
The delivery company broke a couple solar panels, I text Dan M who spearheaded everything and within the following week new panels were delivered. He answers promptly and checks to ensure I’m happy with this process. I’m so excited and cannot wait to be solar powered.
1 year ago
Reply from Solar SME
We're delighted to hear about your successful solar panel installation! Thank you for recommending our company. We apologize for the delivery mishap, but we're glad Dan M promptly resolved the issue. Enjoy the excitement of going solar!
Jun. 13th, 2023
hailua178 Wayne, PA
Solar SME provided a great service, good quality and professional from A to Z. Zen H, a manager, worked with me since day 1 until the the project is finished. He followed up and answered all my concerns. My solar production is projected to 103% but actually produced more than what I consumed a lot daily, sometimes double. I’m so please with the system so far. Will see on the long run but I definitely refer to others to Solar SME.
1 year ago
Reply from Solar SME
Thank you for your positive feedback! We are delighted to have provided you with exceptional service and a high-quality solar system. We are thrilled that your solar production has exceeded expectations, and we look forward to your long-term satisfaction. Your referrals are greatly appreciated!
May. 31st, 2023
Review Source
SeaBass New York, NY
It has been almost a year since I got my system installed and I have reached out for support a couple of times. I can say they take your concerns seriously and do everything in their power to try to resolve any issues. Mario A and Faris A worked on my problem and helped ensure my system was working properly. I have not been compensated by SolarSME for this review, but they did ask me to write about my recent experience.
1 year ago
Reply from Solar SME
We appreciate your warm words. We are glad to know that you are satisfied with our installation services. Customer satisfaction is our priority and your valuable feedback motivates us. Thank you for sharing feedback and rating us 5 stars.
Apr. 10th, 2023
Review Source
Michele Sawyer Southern Pines, NC
We had some delays with approvals from Duke Energy, through no ones fault. Our Project Manager, Denis, did a great job keeping us informed of next steps. He was also thorough in ensuring that everything was delivered prior to the installation, to avoid any delays. When everything was finally approved and delivered, installation happened within days!!! Thank you!!!
1 year ago
Reply from Solar SME
We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 5 stars.
Apr. 6th, 2023
Review Source
K&M Z Roanoke, VA
Areej, Ray, and the team from SolarSME were good to work with. The materials were backordered due to supply challenges, and we opted to go with a different panel. Once materials were delivered, the process picked up pace. Install teams were good, and SolarSME coordinated all necessary paperwork with the utility company and county offices. The only main hiccup was getting final Permission To Operate. The process took twice as long due to a submission oversight. Overall, I was pleased with project. Now I'm anxious to see how well the system performs and to reap the potential savings in my electric bill.
1 year ago
Reply from Solar SME
We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 4 stars
Mar. 30th, 2023
Darrin Beck Houston, TX
SOLARSME (Josh L) provided extensive support to understand my end use requirements and took the time to review the pros and cons of various design/equipment options to arrive at system to meet my needs. The final design also took into account future requirements, such as electric vehicle charging and battery backup. The interactions though technical at times were delivered in a way for clear understanding. Follow-up activities were completed in a timely manner.
1 year ago
Reply from Solar SME
We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 5 stars
Mar. 24th, 2023
Samish Shah La Plata, MD
I had a great experience with Solar SME. After researching many companies, I chose Solar SME, they were highly recommended on Energy Sage. My experience was as it was described by many reviewers. My project manager was Mario A and he did fantastic job on keeping me updated at every stage. I signed the agreement on December 1st 2022 and Solar panels were installed and producing energy on March 7th 2023. I would certainly recommend Solar SME to anyone who is interested installing Solar panels
1 year ago
Reply from Solar SME
We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and choosing us as your preferred business. Once again, Thanks for rating 5 stars
Mar. 15th, 2023
Review Source
Christopher Biggs Alexandria, VA
Our experience with Ruben K from SolarSME can be summarized as trustworthy. Ruben immediately answered every call and text message. He was honest with his responses even when he had to perform research on my request. As far as SolarSME, they kept every promise and were loyal until we obtained permission to operate from our local power company. Furthermore, their monitoring software and responsiveness are as trustworthy as working with Ruben. We are delighted with this outcome and recommend this company to anyone considering an affordable and top-notch solar provider.
1 year ago
Reply from Solar SME
We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and service. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Ruben is a dedicated, team member. Thank you for sharing feedback and rating us 5 stars.
Feb. 24th, 2023
Review Source
J Tan
I would like to express my gratitude to Solar SME and Raffy S for bringing my project to the end. My project took a long time due to reasons beyond their control and was more complicated due to the limited size of my roof, but they were there throughout, making sure that the project made it through the entire approval process intact. Good service, value for money!
1 year ago
Reply from Solar SME
We really appreciate that you take out time for the review. Thank You soo much for your positive feedback. We are very glad you are satisfied with our install service and team's performance. Thanks once again for rating 5 stars.
Feb. 24th, 2023
Review Source
Ahmed Monib Houston, TX
From the project manager Raffy S, to Aryan in sales, the onsite project manager Josh, master electrician Baruc and electrician Jesus and all the crew- the experience was an excellent one. These guys did a great job with not only a timely and high quality install, but also with the contract setup and detailed design for our HOA. I had an independent contractor inspect the job and he said it was the best install he's ever seen. Highly recommend this company.
1 year ago
Reply from Solar SME
We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Indeed, Raffy and Aryan both are dedicated team members. Also, Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thank you so much for rating us 5 stars to us.
Feb. 3rd, 2023
Billy Grinnell Dallas, TX
Great experience from the sale to the installation and following the installation. Adam was phenomenal and was a book of information regarding the system. The communication with the project manager, Ruben, was excellent. From the start of the installation, during the installation, and following the installation, Ruben has stayed in consistent contact and is always going to fight any battle for you.
1 year ago
Reply from Solar SME
We really appreciate that you took out time for sharing your feedback. We are happy to know that you are satisfied with our install service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars.
Jan. 3rd, 2023
Review Source
Gregg Martell Lancaster, PA
SolarSME has access to a lot of different equipment manufacturers to allow designing a system that fits your needs. This also helps supply issues and the high demand for solar.
After sales you’re assigned a project manager (Areej in my case) that is the single point of contact for design, permitting, installation and startup. She made the process vey easy and answering questions, providing progress updates and installation coordination.
Overall a good company to work with
1 year ago
Reply from Solar SME
We really appreciate that you take out time for a detailed review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our installation and team performance. No doubt, Areej is a very dedicated resources of Solar SME. Thanks once again for 5-star rating.
Jan. 3rd, 2023
