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Solar SME

Name: Solar SME
Rating: 4.8

4.8

star star star star star

190 User Reviews

8.6

Overall Score

1-(888) 530-2160

4.8

star star star star star

190 User Reviews

8.6

Overall Score

1-(888) 530-2160

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Company Details

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Panels from

Panasonic, LG, Silfab

Inverters from

Enphase, SolarEdge, Fronius

Batteries from

Generac, Tesla, LG

Workmanship Warranty

25 Years

Equipment Warranty

25 Years

NABCEP Certified

Yes

Purchasing Options Offered

Lease, PPA, Loan, Cash

States Serviced

Time in Business

9 Years

Company Headquarters

1126 S Cedar Ridge Dr Suite 114, Duncanville, TX 75137

Number of Reviews 190

Source of Information

This company is a Business Suite customer. Learn more

Company Awards

Message from

Solar SME

Solar SME is one of the leading providers of rooftop solar systems in the United States. We offer end-to-end solar energy solutions of top quality that are completely adaptable to any customer requirement. We provide free solar estimates, solar system designs, various attractive financial options, and top-notch customer support. There’s also a 25-year all guard warranty!

We focus on providing quality customer service. We take pride in doing everything ourselves and by building strategic partnerships with various companies and institutes.

You can depend on Solar SME to deliver highly trained professionals, outstanding customer service, and quality systems tailored to fit your family’s needs. As a BBB accredited company, we are passionate about your energy saving goals and enabling you to generate your own electricity.

Thanks to our partnership with Pearl, we’re able to bring you even more benefits that will increase the efficiency and value of your home. Pearl Certification allows Solar SME Inc. to certify our installations and improvements we make to your home. Pearl certified homes sell on average for 5 percent more!

Choosing high-performing systems has always been a smart decision, and it has never been this easy!

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More

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LAST UPDATED: February 2nd, 2023

Founded in 2014 and headquartered in Dallas, Texas, Solar SME is a solar company that aims to provide safe, reliable, sustainable energy to empower communities. The company offers residential rooftop solar services, commercial solar services, solar panel maintenance, and solar and roofing repair, and was awarded as Panasonic's Fastest Growing Installer in the South-West Region. Rated one of the top 500 solar contractors in 2019 by Solar Power World magazine, Solar SME currently offers its services in the following states: Texas, Virginia, Pennsylvania, and Maryland.

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The Good

Variety of Services
Battery Storage Solutions
Partnerships and Certifications
Free Solar Quotes

Variety of Services

While the solar company specializes in in energy storage, Solar SME offers a number of solar-related services. The company can provide customized residential solar systems with a projected completion time of less than 12 weeks. The company also offers commercial solar systems, solar panel cleaning and maintenance, solar system repair, and roofing repair and maintenance.

Battery Storage Solutions

Solar SME also provides several solar battery solutions that include the following:

Panasonic EverVolt
Generac PWRcell
Enphase Ensemble
LG Chem RESU

Partnerships and Certifications

Solar SME works with respected solar equipment manufacturers and is an LG Pro Authorized Partner, a Panasonic Solar Premium Installer, and a Certified Solar Professional for REC solar panels. Solar SME is also a Pearl-certified company (valid in Texas, Georgia, and Pennsylvania), meaning customers who make home improvements through Solar SME can expect to see at least five percent increase to the resale value of their home.

In addition to the company's Pearl Certification status, Solar SME has also been certified by the North American Board of Certified Energy Practitioners (NABCEP). The NABCEP is a nationally recognized organization that promotes best practices within the solar industry. NABCEP-certified PV installers adhere to high sales and installation standards and a code of ethics that protects consumers.

As for other industry partnerships, Solar SME has been identifed as an Enphase Silver Installer, meaning the company has passed a threshold representing a considerable number of Enphase installations, and is also authorized to install Enphase's energy storage solutions. The solar installer is also an authorized Generac dealer.

Free Solar Quotes

Solar SME provides free quotes to interested individuals. Those who would like to take advantage of this opportunity will be able to meet with one of the company’s experienced energy consultants and receive an custom system quote.

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The Bad

Limited National Reach

Limited National Reach

Solar SME currently provides residential and commercial solar services to four states. While this is demonstrably more than the majority of solar contractors, whose service areas are limited to one or two states, some industry-leading companies span as many as 25 states without sacrificing quality of service.

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The Bottom Line

Solar SME offers a number of solar services, including residential and commercial solar systems, system maintenance, panel cleaning, and roof repair. The company works with top equipment providers, offers free quotes, and is commited to improving home value for Texas homeowners. Customers within the company's four-state service area can finance their systems through purchase, ppa, lease, or loan.

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We'll Introduce You!

Call our recommended rep over at Solar SME below.

1-(888) 530-2160

Or you can visit Solar SME's website.

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Solar SME Frequently Asked Questions

What can you expect at Solar SME?

Solar SME has an established history and reputation for providing quality services, consistent optimization of our products and anticipating customer needs is one of our admirable traits. We, at Solar SME, design, install and maintain solar panels on both residential and commercial properties that last for decades. We are completely transparent with our customers and offer exactly what is the most beneficial for them. Solar SME has a variety of options to fit everyone's budget and needs with the most lucrative financing options and premium quality equipment. We make sure that every customer is quoted accurately and visual presentations of our proposals help the customer develop a better understanding.

Is Solar SME install certified?

You can depend on Solar SME to deliver highly trained professionals, outstanding customer service, and quality systems tailored to fit your family’s needs. Thanks to our partnership with Pearl Certification, we’re able to bring you even more benefits that increase the efficiency and value of your home. Only the network of elite, highly quality contractors can offer Pearl Certification. Pearl vets contractors to ensure they install quality products properly and take care of their customers. By having your work Pearl certified, you can breathe easier knowing that our work is third party certified Solar SME is one of the first pearl certified contractors in Texas. Solar SME has also been recognized as one of the Top Solar Contractors of 2020 by Solar Power World. As a BBB accredited company, we are passionate about your energy saving goals for the future and enabling you to generate your own electricity.

How much does it cost to go solar with Solar SME?

There is no fixed cost for every solar panel system because the cost of a system depends on your electric usage, any incentives that you qualify for, what state you live in, and so on. But one thing is for sure — at Solar SME, there are absolutely no hidden or sudden costs. You pay the price that we quote to you.

How long does it take for Solar SME to install a complete solar system?

Solar SME provides customized residential solar services with an install time of less than 12 weeks. However, there may be other factors that can delay the process such as utility companies and HOAs, since some jurisdictions take longer than others.

What equipment brands does Solar SME use?

Solar SME is an authorized installer of Panasonic and also LG PRO Solar Partner Programme Authorized Partner. Along with offering a large variety of premium quality solar panels by Panasonic, LG, and many other well-known brands in the market, Solar SME installs Enphase inverters and has different variety of inverter options as well. The battery backups we offer includes companies like Enphase, LG, Generac, Panasonic etc.

What happens if my solar system develops a fault?

With our 25-year all guard warranty, we make sure that we stand with our customers for a long run. In case of any damage or fault in your solar panel system, Solar SME offers free inspection and handles all aspects of removing, repairing, and replacing solar components.

How long will my Solar panels system last?

Typically an average Solar SME installed system lasts for 30 years. Most brands offer up to 25 years of warranty, but if the system is properly installed, there’s no reason for a solar panel system to not last longer than that.

What more does Solar SME has to offer?

We offer the most lucrative packages to our customers. From all guard warranties to home certification, monitoring, and other add ons, we deliver a proactive monitoring system that will give you an update on whats going on with your system at any time. If our experts notice a lag we will be there to notify you and resolve any hiccups as soon as possible. We not only provide services but peace of mind as well.

Message from

Solar SME

We focus on providing quality customer service. We take pride in doing everything ourselves and by building strategic partnerships with various companies and institutes.

Choosing high-performing systems has always been a smart decision, and it has never been this easy!

Learn More

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User Reviews

Star Rating

4.8

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190 Reviews

Review Breakdown

5 grade

88%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

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Service

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Trustworthiness

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Featured Review

star star star star star

hyun hong

Solar SME was one of the choice I considered when using the energysage website to compare Solar installer company. I only dealt with the sales representative but when looking comparing, this company was on the top list when it comes to panels, inverters, and the cost. The sales representative, was excellent as to consistently keeping in touch to answer any question but also talked to me on his off-day to explain the quote.

1 year ago

Reply from Solar SME

Hello Hyun, Thank you for your response on our service! We are glad to know your experience with our team went well. Thanks Solar SME, Inc.

Sep. 8th, 2021

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Featured Review

star star star star star

Igor Wake Forest, NC

We're really happy we chose Solar SME for the project and got Rick as an engineer! He was courteous, explained everything in details, gently lead us through the process with all the paperwork, approvals, hardware and software setup, so the actually complex project became nice and easy. The system was pretty carefully and precisely designed, works as a charm! Thank you, Rick, for all your care!

1 year ago

Reply from Solar SME

Hello Igor, Thank you for your feedback. We really appreciate it. Like every other representative of ours, we're glad Rick was helpful to you. Best Regards, Solar SME, Inc.

Aug. 20th, 2021

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Ahmed Monib Houston, TX

From the project manager Raffy S, to Aryan in sales, the onsite project manager Josh, master electrician Baruc and electrician Jesus and all the crew- the experience was an excellent one. These guys did a great job with not only a timely and high quality install, but also with the contract setup and detailed design for our HOA. I had an independent contractor inspect the job and he said it was the best install he's ever seen. Highly recommend this company.

2 days ago

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Jim Davis

So far, every dealing with Solar SME has been great. My energy advisor, Josh L, has been prompt and thorough with all details, the quote was right-sized for my needs, and the price, equipment, and warranties offered are top-notch. Looking forward to site inspection and install day!

4 days ago

Reply from Solar SME

We are grateful for your kind words. We are happy that you had such a positive experience working with our team. And yes, we agree that Josh is a dedicated team member. We made certain Josh got your message. Thank you so much for your positive feedback.

Jan. 31st, 2023

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Stefo Millas Houston, TX

Emir was great to work with and he was very diligent and forthright during the design, procurement, and installation phases. All issues, however minor, were resolved quickly and completely. It was a pleasure working with Solar SME and I will recommend them highly to anyone wanting to install a solar system at their home.

5 days ago

Reply from Solar SME

Glad you liked our services. We made sure to recruit the most experienced staff. So that you don't have to worry about any issues during the installation phase. Emir is one of the most experienced service providers of our company. Glad he was able to resolve your issue on spot. Thank you so much for the 5-star review. It really means a lot to our company.

Jan. 31st, 2023

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Pamela Chesapeake, VA

Solar SME just finished the installation of our solar panels and it was a great experience. Everything was explained up front, with updates as the project progressed. Ruben K was our project manager and he did an excellent job of keeping everything on track. If you are thinking about going solar, I would definitely check Solar SME.

6 days ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and installation. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Ruben is a dedicated, team members. We made sure Ruben received your message. Thank you for sharing feedback and rating us 5 stars.

Jan. 31st, 2023

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Robert Slough Springtown, TX

Following replacement of the 3G cellular communications card with a WIFI card in June 2022, I was no longer able to control my battery backup setting as I had previously. Consequently, with backup setting at 100%, the battery NEVER discharged resulting in increased usage of grid power and resulting higher electric bills. After multiple attempts to contact the manufacturer, SolarEdge, I was told that only the installer (SolarSME) could address the issue. After multiple attempts to contact SolarSME tech support, I finally talked to someone in Operations who referred me to Faris A. Faris contacted SolarEdge for guidance and within an hour had changed my account settings to give me the ability to control the battery backup setting. This is how customer support is supposed to work! Kudos to Faris!

2 weeks ago

Reply from Solar SME

We really appreciate that you take out time for a detailed review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our performance. Thanks once again for rating 5 stars.

Jan. 20th, 2023

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Lehel Kovacs New York, NY

Spoke with Josh L on the walk-through call. Loved what this company has to offer and appreciated Josh's helpfulness when talking about my needs and future plans. He was very knowledgeable and got me exactly what I wanted.

5 days ago

Reply from Solar SME

It's nice to hear that Josh and the team made you feel good, we are glad you are satisfied with our services. Also, we agree, Josh is a dedicated team member. We made certain Josh got your message. Thank you so much for rating us 5 stars.

Jan. 31st, 2023

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Terry Crush Arlington, TX

Solar SME just finished the installation of our solar panels and it was a great experience. Everything was explained up front, with updates as the project progressed. Areej Y was our project manager and she did an excellent job of keeping everything on track. We were under a hard deadline to have the job completed in 2022 and this was a huge challenge due to shipping delays, trucks breaking down and inclement weather but through it all Areej, and the entire team did a great job. The installation was completed yesterday and they even had a tech out today (New Year’s Eve) Running system checks. If you are thinking about going solar, I would definitely check Solar SME.

1 month ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Areej is a dedicated team member. Thank you so much for rating us 5 stars to us.

Jan. 3rd, 2023

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Matt K. Fort Worth, TX

We evaluated over 8 different solar companies, some using EnergySage.com and some that came to our house and did presentations. We ultimately selected SolarSME, who we worked with through EnergySage.com and have been very happy. The EnergySage.com platform made the sales process a breeze and once we selected SolarSME as our installer, they were great to work with. The sales process with Mike Brown at SolarSME was easy. He was very responsive and provided several different proposals as we changed our system requirements. Our project manager Emir was excellent. He is very knowledgeable, responsive, and professional. He kept us up to date with everything going on with the project. The install team did a great job and was respectful of our property. Overall, SolarSME did a great job. I would recommend SolarSME to family, friends, and everyone.

1 month ago

Reply from Solar SME

Thanks for taking out time to share your experience with Solar SME. We really appreciate your effort and your feedback is valuable to us. Also, we are glad to hear that you are satisfied with our installation services and our team's performance as well. Emir is a true asset to the company as he is very dedicated to his responsibility. Making our customers satisfied is our priority and we always struggle to serve our clients best. Once again, Thank you so much for the 5-star rating.

Dec. 19th, 2022

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MM Phoenixville, PA

We had Solar SME design a project for our house. Initially, everything went well. Then we had to deal with PECO, our local utility company, who dragged out the timeline and made a few requests to change the design, one of which was a large change. This also reset the timeline for permits with PECO. Johan, our project manager, communicated everything with us and helped us through the process. He was not afraid to reach out to us via phone or text If he did not hear back from us. This was key at times given I do not have access to email at all times. We did end up with some changes to the original plan, but Johan worked with us to make sure we were taken care of, and all parties felt happy with the changes and final product.

1 month ago

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Johan is a very hard working manager. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 13th, 2022

star star star star star

Billy Grinnell Dallas, TX

Great experience from the sale to the installation and following the installation. Adam was phenomenal and was a book of information regarding the system. The communication with the project manager, Ruben, was excellent. From the start of the installation, during the installation, and following the installation, Ruben has stayed in consistent contact and is always going to fight any battle for you.

1 month ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are happy to know that you are satisfied with our install service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars.

Jan. 3rd, 2023

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Gregg Martell Lancaster, PA

SolarSME has access to a lot of different equipment manufacturers to allow designing a system that fits your needs. This also helps supply issues and the high demand for solar. After sales you’re assigned a project manager (Areej in my case) that is the single point of contact for design, permitting, installation and startup. She made the process vey easy and answering questions, providing progress updates and installation coordination. Overall a good company to work with

1 month ago

Reply from Solar SME

We really appreciate that you take out time for a detailed review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our installation and team performance. No doubt, Areej is a very dedicated resources of Solar SME. Thanks once again for 5-star rating.

Jan. 3rd, 2023

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Jonathan Royse City, TX

We had a wonderful experience with Solar SME for our rooftop solar installation! Ruben K, our project manager, kept us well-informed and worked hard to get the project finished before the end of the year. Mike B, our salesperson, was extremely knowledgeable and upfront about what the system could handle. The installation itself was flawless and completely hands-off. We would gladly work with Solar SME again for our next project!

1 month ago

Reply from Solar SME

We really appreciate that you took out time to share your feedback. We are glad that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Mike and Ruben both are dedicated team members. Thank you so much for rating us 5 stars to us.

Dec. 27th, 2022

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Thomas Merritt Plano, TX

Our solar panels were installed recently and we are happy with the result so far. Our project manager Andre provided excellent and timely communication throughout the project. The installation team was prompt, friendly and efficient. I definitely recommend Solar SME as a solar partner.

1 month ago

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Andre is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Jan. 3rd, 2023

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Aaron Ganir TX

Solar SME makes the process easy. There are a lot of regulations and steps to go through and having great communication made the process worry free. Andre and Ray were very quick to respond to all my questions and was always just a phone call away. Thanks team! My solar project is done and I’m happy! Be patient as the process takes time.

1 month ago

Reply from Solar SME

We are glad that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Ray and Andre both are very hard-working managers. Thanks once again for rating 5 stars. We really appreciate that you took out time to share your feedback.

Dec. 27th, 2022

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Stephen J Houston, TX

Emir was easy to work with, knowledgeable on the project, and quick to respond. The project was planned well with the schedule steps laid out for me to understand. The installation was quick to follow the delivery of the equipment and done quickly. I highly recommend Solar SME as a provider.

1 month ago

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Emir is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Dec. 19th, 2022

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Cyndi O Suffolk, VA

1 month ago

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 7th, 2022

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Brian Polen Wylie, TX

Ruben did a great job with the design and communicating status updates throughout the process. I was impressed with the install team and how clean the wiring and conduit runs were. Once install kicked off it was only a little over a week that I had PTO from Oncor. Ruben stayed on top of the of the various city officials to receive the proper signoffs.

2 months ago

Reply from Solar SME

Dec. 1st, 2022

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Craig Loomis Chicago, IL

Choosing the right solar company can make for a wonderful or nightmare solar experience. Thankfully I choose a good one in Solar SME. Andrew and Basem Y got me system up and running on and older house with a couple of challenges they worked through. I had just put a brand new roof on my property and Solar SME was able to offer my a warranty where they had to install the panels which made it a easier decision for me. Basem and Tom the installer also helped get to a few installation bugs and were very professional and courteous throughout the process.

2 months ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Basim and Andrew both are dedicated team members. Thank you so much for rating us 5 stars to us.

Nov. 16th, 2022

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Scott Neal Punxsutawney, PA

Josh L from Solar AME developed a design and proposal for my residence and was extremely capable and competent. He was super responsive and professional. Ultimately, I decided not to pursue solar power, but that had to do with the technology and price, together with the unfortunately high interest rates due to the economy. My decision had nothing to do with the support I got from Josh, as he was excellent. I would highly recommend him.

2 months ago

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Josh is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Nov. 12th, 2022

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David Gabler Nacogdoches, TX

From the beginning of the process to the end, it was very nice working with Ryan F. He always promptly answered the phone and if he did not have an answer was always quick to get one. He helped us with financing, and we chose the higher interest option to avoid the large financing fee associated with the lower rate. I didn't have to worry about anything because he handled all the permits and any available rebates for me. There was a snag when the panels I had been quoted were on back-order, but he negotiated a compromise for some available panels and went with the brand and option I selected to replace the original. The material were ordered and delivered in a timely manner. They didn't sit in my garage for long. Once he assigned Frank as the lead installer, Frank came in and handled it like a boss. He knows his stuff, and he was willing to work with me to get the configuration I really needed for my large home to put what was necessary on the critical load panel. Unfortunately, there was a delay between the final installation test and the turning on of the system because some additional breakers had to be obtained. That delay caused the system to not fully update and set up. It took several days of close monitoring on my part, and several calls to Enphase support. But every time I called Enphase I got a different tech, and they were all amazing in their knowledge and getting down to business. The system is up and running and I couldn't be more thrilled. I'm a bit short on battery but should get through the winter with the setup I have. I will need to add an additional battery before the summer comes. No project of this size is without difficulties, but Solar SME and Enphase made sure everything got resolved to my satisfaction.

3 months ago

Reply from Solar SME

Thanks for taking out time to share your experience with Solar SME. We really appreciate your effort and your feedback is valuable for us. Also, we are glad to hear that you are satisfied with our installation services and our team performance as well. Ryan is, indeed, a true asset for the company as he is very dedicated towards his responsibility. Making our customers satisfy is our priority and we always struggle to serve our clients with best. Once again, Thank you so much for the 5 star rating.

Oct. 31st, 2022

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Susan Brayford Owings, MD

Our Solar Edge inverter broke on September 1. Since they do NOT service their products, it took us weeks to find someone to even diagnose the system. A team from New York Solar was finally able to meet with us to do the diagnosis. It was under warranty so that team got in contact with Solar SME who ordered the inverter from Solar Edge. After repeated requests from Basem at Solar SME to Solar Edge about the status of the order, the inverter had been shipped to us (of which we were not aware). I alerted Solar SME on Monday 10/24 that the inverter had arrived. Basem sent a team out the NEXT day and completed the replacement. We were very happy with their service and prompt action.

3 months ago

Reply from Solar SME

We are very glad to know that your invertor has been replaced and you satisfied with our install and team performance. No doubt, Basim is a very dedicated resource of Solar SME. Thanks once again for 5 star rating. We really appreciate that you took out time for the review.

Oct. 27th, 2022

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Jim Corrigan Katy, TX

We decided to research and install solar earlier this year and chose Solar SME based on price and the quality of product they provided. I felt Aryan with the sales team was very upfront with me on the cost and financing options and the correlation of interest rates and loan set up fees. Once we decided on Solar SME and signed the contract we were switched to the project team and Ryan was our Project Manager. He was very attentive to our needs. The only negative for us was the time it took for Center Point to approve our installation, which I don't blame on him or Solar SME. Once we had our solar installed we got a very quick turnaround to get the Permission to Operate. The install team led by Frank was outstanding. Communicated clearly throughout and did a wonderful job.

3 months ago

Reply from Solar SME

We really appreciate that you take out time for a detailed review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our install and team performance. No doubt, Ryan is a very dedicated resource of Solar SME. Thanks once again for 5 star rating.

Oct. 27th, 2022

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S. Hasnain Rizvi Katy, TX

I had a wonderful experience with our installation form start to finish. It took a little longer, but that was due to the supply chain issues the globe is going through. So no ding on this team. Ryan managed my expectations throughout the journey.

2 months ago

Reply from Solar SME

Thank You for your feedback. We are glad to know that you are satisfied with our service. Ryan is a very dedicated employee indeed. Thanks for rating 5 stars.

Dec. 1st, 2022

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Dagmar Calleja Montgomery, TX

Great quality, wonderful costumer service, attention to all my requests I had a wonderful experience with Solar SME, and very particularly with Dan M, my project manager, who always had time for me, who helped us get the best options for our needs, and who had the sensibility to work at our own timing, since we were remodeling.

2 months ago

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Dan is a very hard working manager. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 1st, 2022

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Ray Seward

Josh L was very responsive to all my questions and concerns concerning having solar panel system installed on my roof. He was able to provide me with the needed information to make an informed decision on whether a solar system was the right fit for me.

2 months ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Josh is a dedicated team member. Thanks once again for rating 5 stars.

Nov. 16th, 2022

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Sam Basu Erie, PA

Once decided on going solar, our journey with SolarSME began with Ray - who took the time to go over detailed system requirements & costs. Emir from SolarSME then took over as project manager as we moved into system design phase - all communications were timely & professional. Despite not being local, Emir coordinated everything well from inspection to installation details & did commendable work procuring all needed materials on time. We're quite satisfied with SolarSME & looking forward to years of clean energy from our solar panel installations.

3 months ago

Reply from Solar SME

Thanks for sharing your experience in detail! We are glad to hear that you are satisfied with Solar SME installation services and team performance. For us, customer satisfaction is the priority and we always try to serve our valuable customers with the best experience. Also, Emir is our very dedicated project manager and asset to the company. We wish you lots of savings in the future. Thanks once again for 5-star rating to Solar SME.

Nov. 2nd, 2022

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Dan Chan Palestine, TX

I used energy sage to bid several companies against one another. I chose solar sme due to their low interest rate and high quality equipment and micro-inverters. During the estimation phase I was sent contracts to sign that seemingly added $19,000 to the bottom line cost of the project. I inquired about this added cost which was not mentioned or noted anywhere in my documents that I had seen. After I asked about the increase I was advised it was a loan organization fee. I felt blindsided by this fee. I read all of the documents they sent me and the emails and never saw this fee mentioned once. After I told them I would seek secondary financing they said I could get same as cash financing but with a 6.99% interest rate rather than the .99 advertised. I plan to pay the system off quickly so I am not worried about the interest rate increase. After dealing with the financial side I was handed off to Dan M for the project and he was great! He handled every situation quickly and answered messages and emails almost instantly like a pro!! Solar sme is lucky to have this guy! The installers left a lot of trash at my home, zip ties, bolts, plastic protector pieces in my gutters etc, but they did a good job installing the panels, their electrician did an excellent job with his attention to detail and wire organization! The system went online the day they finished install, their was a hangup with some of the equipment but Dan made it right quickly! I highly recommend solar sme, just be careful with their finance dept!

3 months ago

Reply from Solar SME

We really appreciate that you take out time for a detailed review. It is honorable for us that our valuable customer is happy with our service and team performance. Dan is a very hard working employee and always make sure to assist the client in best possible way. Customer satisfaction is our priority and your valuable feedback is motivation for us. Thank you so much for rating 4 star to us. Really Appreciated!

Oct. 25th, 2022

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Mark Lahore, PB

It was great experience to work with Solar SME. My system has produced almost 2MW in 1 month.

16 hours ago

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Mike Jacks Magnolia, TX

This review is for the initial experience of the quoting/proposal stage. We just signed the contract and are starting the process. So far so good. Solar SME’s initial proposal was sound and their response to my initial modification request was quick and accurate. Their combination of equipment, guarantee and price one the day. They weren’t the absolute cheapest but the combination of factors provided the best overall. Ray C (my consultant) was quick and concise. Not too much fluff or pressure update post install and operation: Solar SME was easy to work with, delivered what they said they would in a timely manner. Michael the project manager was to the point, got the job done and has been very responsive to a couple of service inquiries after install. The construction lead (Frank I believe) was outstanding in his communication and work ethic. Another update approx 1 year later: Everything is going well with the system. Anytime a component goes down (usually a micro inverter not reporting) my contact Basem Y responds to me email with in a hour or so and has the system running like it should. The service with this company has exceeded expectations and I hope they continue to grow and thrive.

4 months ago

Reply from Solar SME

Hey Mike, We are just over the moon with your detailed review. We are glad our team is able to help you every time or anytime you face an issue. Basem Yani is one of our best team members. Glad to see you happy with our services. Regards, Team Solar SME, Inc.

Sep. 12th, 2022

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Joseph Lynch III Erie, PA

5 months ago

Reply from Solar SME

Hi Joseph, Thank you for your kind words. We are glad you had such an amazing experience with our team. Regards, Team Solar SME.

Aug. 23rd, 2022

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E G Bushkill, PA

Solar SME has been wonderful so far had it a couple of months Faris is helpful 24hrs with any questions or concerns

1 week ago

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Thank you for rating 5 star to us.

Jan. 31st, 2023

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Verified Customer

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Phan Nguyen Pearland, TX

I chose Solar SME because it had good reviews and based on the referral from my friend. They installed a 20 panel Aptos system to accommodate the most of my current consumption. The installation took 2 days with no problems so far. Rick H, the Project Manager is very responsive to address my concerns/requests every step of the way. I would recommend Solar SME to anyone interested in the installation of a solar system. They would handle the paperwork from pulling the permits from the Utility Company, City, County Office and the HOA. It was a pleasant experience to go solar with the quality service provider.

1 year ago

Reply from Solar SME

Hi Phan, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jan. 13th, 2022

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Verified Customer

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Harry Columbus, OH

I chose Solar SME because it had good reviews with very few poor reviews. They installed a large (54 panel) system with battery backup. Some installation problems occurred along the way, but Solar SME constantly worked hard to overcome all problems. When a component was suspected to be defective, an Uber driver delivered a replacement part within six hours after the discovery. most often when I sent an email to the project leader, David, he would call me within minutes of my sending the email to discuss my concerns. After the detailed project plan was created, I checked the ratings of each component in the system. I was pleased to learn that the Panasonic solar panels were very highly rated and the Enphase system was very highly rated. I would recommend Solar SME to anyone interested in the installation of a solar system.

1 year ago

Reply from Solar SME

Hi Harry, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jan. 13th, 2022

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Verified Customer

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Chris Sileo Lancaster, PA

I went with Solar SME as they offered a strong warranty, provided the panels I was looking for, and had good pricing. I also appreciated the detailed quote and breakdown of expected performance that was supplied. My Project Manager for the installation was Rick H. While there was some initial communication issues, everything including permits from the City and Utility Company were delivered without any issues. Terry was my installer and he and his team did a great job with the installation and cleanup. I appreciated them taking their time to explain the different aspects of the system and electrical. They also rode out of their way to pick up the rail system which was delayed by FedEx in shipping. The only issue we have is one with a configuration with the electric measurement used by our home which should be fixed shortly by a follow up visit. Easily resolved and no major issues.

1 year ago

Reply from Solar SME

Hi Chris, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Oct. 25th, 2021

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Verified Customer

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John Dougherty Pittsburgh, PA

I found SolarSME through EnergySage and I am super happy with the end result! Sales: I felt that the package, warranty, equipment, and price were all the best fit. I worked with Ray C and couldn't say anything negative about the experience. He spent over an hour on our initial consultation appointment, thoroughly answering all my questions, never rushing me off the phone or to the next topic. He was the most honest of the sales people I talked to with one notable exception (see cons below). Very attentive and quick to respond to emails, but he balanced this well with not seeming super pushy either. He gave me time and respect to consider other options while not blowing up my phone with texts and calls and emails. Project: Rick, the project manager, has been wonderful and responsive all the way through the process. He took care of the plans, home inspection, permitting, and install. Their affiliates (inspector/installers, etc) have been super efficient and friendly. From the date that my contract was signed to the date my panels were installed was roughly 15 weeks. Just awaiting final building inspection. Can't wait to get the permission to operate and get the system switched on. Cons: -They subcontracted the work out despite saying it is their installers and that they have local warehouses. Maybe they do their own installs locally to Texas but I'm in PA. I do not feel this affected the job quality or scheduling but I would have respected the honesty approach more. -They asked me to store the panels in my garage before installation. Minor inconvenience, but I'm sure this also saved me on the project cost. -Both Sales and the project team were kind of desperate for reviews, but again, maybe saved in overall cost if they can do higher volume of business.

1 year ago

Reply from Solar SME

Hey John, Thank you for your feedback. We are glad to know that your overall experience with us went great. Our apologies for miscommunication regarding sub contracting the project. We'll make sure to be very clear with all our clients in future. Regards, Solar SME, Inc.

Oct. 25th, 2021

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RAMIN MOHAMMAD Miramar Beach, FL

I started this process in June because I wanted to ensure the tax credit. It's now December 2022 and I was told that the person helping me (Omar D) was no longer with the company and they were not going to get my job done by 12/31/2022 because of "county delays". They did not realize I was following the county permitting process and the quality control review was rejected not once, not twice, but more than 3 times on both electrical and structural issues because the rep kept submitting applications with incomplete information, inaccurate information and not submitting it to code. Why was the person handling my project let go? He was incompetent. I had even messaged the supervisor more than a couple of times during the process in September and October 2022 expressing my concerns for very basic things being rejected on the application and raised my concerns about how it was going to be installed. It went ignored. They kept reassuring me that everything was fine and running smoothly. It wasn't. I even contacted the county permitting department and very simple things were missed (among bigger things) that a prudent company would not have missed. Then they tell me that they have to run my credit again because they wouldn't be able to get it done on time and rates had gone up so my previous loan wouldn't be honored. The cost? At least an additional $6k because interest rates had gone up. I got it for 0.99% but they said it would not cost me 2.49%. Not only did they keep missing the mark by having hired someone who clearly didn't know what they were doing, not supervising properly, but trying to charge me more for a project that isn't going to finish. I'm glad for the tax law changes as otherwise I would have missed on the 26% credit because of them. Not doing business with them. Read the other reviews where the installs were completely botched. May have dodged a bigger issue here. Very disappointing.

1 month ago

Reply from Solar SME

Dear Mr, Ramin, Firstly, we really apologize for the inconvenience you are facing with your ongoing project. Just for your clarification, we are stuck in the permitting process because this is not in our hands and definitely we have to follow the laws and regulations of the AHJ (Prince William County) permitting department. Codes changed in July so that's why we have to change our engineering plans and resubmit to permitting department. Anyhow your project is still in permitting process under prince William county. we followed up on weekly basis. We are trying our best to complete this project in a timely manner. Thanks & Regards, Solar SME Inc

Dec. 30th, 2022

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Christina Podwinski Dallas, TX

RUN! Do NOT do ANYTHING with SolarSME! We began the process/contract signed in June2022, and were told it’d only be a couple months. We are now at December 2022 without a functioning system and as I type, am on hold at 6:51pm after they sent out an electrician who told me to my face they’d never installed solar batteries, and that SolarSME called them to do the install “because they needed bodies”, using the electrician’s words. I am on hold, as they came to commission the system, realized the battery was causing all circuits in their new panel to shut off- not trip, but completely lose power. The battery unit itself has now tripped 3 times and we are without power IN THE MAIN AREAS TGAT SHOULDVE BEEN ON EMERGENCY BACkUp. This is also after having two different HVAC furnaces and heat pumps, which we’d not had any issues with prior, go out SIMULTANEOUSLY after they installed the battery and new panel?! The system hasn’t even been commissioned, so Lord only knows what they’ve caused in my home! I am now being told they can get to me tomorrow! So I’m going to sit in my home with no electricity to the main areas of my home and have no heat because they blew the system!

1 month ago

Reply from Solar SME

We apologize that your project completion was delayed due to equipment unavailability. A lot of steps were involved in the project from site inspection to engineering, permits till installation, and then final commissioning which usually takes time. We have distinctive crews to install the battery backups rather than Solar, which we sent on to your site. All this happened on the same day when commissioning was going on and our technician left the site after ensuring the backup loads are working. But due to uncertain malfunctioning in the system, we sent our technician to your site very next day to rectify all the issues and made sure everything is up and running perfectly fine. Also, it should be considered that recently the weather has changed and you had to kick in the furnaces. They must have been in error initially when you started to use them and these errors were reported after one and a half week cycle since the battery was installed. The batteries have performed exceptionally well during that time. As of now the system has been commissioned and working optimally without any error. Moreover, our project manager called you after official hours at night, to ensure the batteries were turned down so that the power to back up the load panel is restored. We are always here to help you out and would ensure this problem never occurs again in future.

Dec. 27th, 2022

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Evan Johnston Austin, TX

After a second inspection failure on 1/12/2023 Solar SME has continued to fail to address my concerns and has continued to fail to do their job without even a modicum of success or professionalism. It would have been nice if Austin Energy caught Solar SME's many design mistakes early on, but they are not the party responsible for ensuring the project is carried out successfully; Solar SME are the ones responsible, and they have continued to fail that objective for over 7 months now and counting. The most recent electrical contractors (6th I think, I've lost count of how many different companies Solar SME has cried out to help for) noted and fixed additional design and technical failures that were not code compliant, including the design layout of conduits and connections in the attic space as well as connections in the electrical panel and related equipment. Rather than try to fix these issues quickly or try to compensate me, the customer, for lost revenue, time, and electricity, Solar SME continues to try and shift blame away from their breathtaking negligence. All of these code specifications, including the installation of a PV meter base, were well established standards in my region as several of the electrical workers on the ground have noted. Solar SME did what appears to be zero due diligence in designing a system that is compliant with local municipal law. And I am still paying for their ignorance. AVOID SOLAR SME AT ALL COSTS. I would also note that all the 6+ electrical contractors who have been involved in the project have been respectful and have done their jobs to the best of their ability given they were picking up the pieces from a different group each time with little to no communication from Solar SME about what needed to be done. If you are looking to install solar on your own home, find a local installer instead of a contractor like Solar SME.

1 month ago

Reply from Solar SME

Thanks for sharing your concerns, we will try to address all your concerns in the best possible manner as we can. We do agree that inspection got failed due to design flaws since there was not meter base mentioned in the designs. Firstly, the designs were approved by Austin Energy only then we were able to move ahead with the installation. No solar project can be installed without prior approval of designs by Austin Energy. It is very ironic that they themselves have rejected their own approved designs. Muhammad Arshad did his due diligence and followed every code that was following by the jurisdiction or else the design would not have been approved in the first place. Once we found out that Austin Energy requires Meter base installation, which I think was a news to all the contractors, we couldn’t find any meter base in the market that was in the approved list of AE. After this amendment from AE, all the contractors rush to get AE approved meter base that created surge in demand making it unavailable in the market. After almost 2 months later we were able to get hands on the meter. As for the FTCs, if the install is completed and payment has been made in full either by cash or loan then one is eligible for FTCs. As all the work has been completed & meter base installed so Mr. Evan is now eligible for FTCs.

Jan. 4th, 2023

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Dan Smigelski Washington, DC

Although we still have yet to complete the process of installing the solar panels Josh L has been great to work with. Answering any questions about the timing and the process. Look forward to continuing to work with him.

2 months ago

Reply from Solar SME

We are glad to know that you are satisfied with our service and team's performance so far. We agree, Josh is a dedicated team member. Thanks once again for rating 5 stars.

Dec. 1st, 2022

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Steve Reich Leland, NC

Josh at SolarSME was a fantastic rep to work with on my solar project. He was very responsive either via email, text, or phone calls. Always followed up on my requests or concerns and detailed oriented with regards to the system specifics. Would highly recommend SolarSME and Josh again!

2 months ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Josh is a dedicated team member. Thank you so much for rating us 5 stars to us.

Nov. 7th, 2022

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Timothy Dole Alexandria, VA

Just completed install of my solar system using Solar SME, Inc. Project Manager Areej Y was great! She kept the project moving along and kept me informed along the way, always quickly responding to my questions! Very pleased with the service and work.

3 months ago

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Indeed, Areej is a very dedicated team member of the company. Thank you for rating 5 star to us.

Oct. 25th, 2022

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Sam Gingles Kingsville, TX

Ray C of Solar SME was a pleasure to work with on our quest for going solar. He was courteous, professional, and extremely knowledgeable. Ray answered all of our questions thoroughly, in a timely fashion, and in a way that we could understand.

3 months ago

Reply from Solar SME

We appreciate that you take out time for sharing your experience. Thank you for rating 5 star to Solar SME. No doubt, Ray is a very hard working member of our team and we are happy that you are satisfied. Thanks once again.

Oct. 17th, 2022

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Petar Salakov

Basem, the project manager, worked tirelessly to have my problem resolved: I had a squirrel damage. He sent his team to change a faulty panel due to the rodent damage as well as he made sure I had a good grade rodent protection installed on my system. He worked early on the weekend to oversee the project and make sure the mission was completed.

3 months ago

Reply from Solar SME

Thank You for the positive feedback. Customer Satisfaction is our priority and we are glad that you are satisfied with our services and team performance. Thanks for rating 5 star to us!

Oct. 17th, 2022

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Pete M Stanton, TX

My project coordinator was Johan. He did a fantastic job. I signed contract in late June. My solar panels were installed on September 28 which was right on schedule. I was told the entire process would take 3-4 months. Johan did a fantastic job answering all my questions and making sure the process went as planned

3 months ago

Reply from Solar SME

Thank You for rating 5 Star to Solar SME installation service. We are happy that your solar installation experience with us is satisfactory. Thanks once again for taking out time for review.

Oct. 7th, 2022

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Hermes Troche Katy, TX

Andre L project manager was very helpful and pleasant through all the process.

15 hours ago

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Leslie Orr Beaver Falls, PA

Excellent Company! Emir did a good job from start to finish!

6 days ago

Reply from Solar SME

Glad you liked our services. We made sure to recruit the most experienced staff and yes, we agree that Emir is one of the most experienced service providers of our company. Glad he was able to resolve your issue on spot. Thank you so much for the 5-star review.

Jan. 31st, 2023

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Chris Smith Lufkin, TX

From the beginning, Raffy was right there to answer all my questions! From fine-tuning our initial quote to coordinating my login to the application to monitor the system - he was there. Very kind and professional and ready to help at a moment's notice. When I need a modification to my system, I know exactly who I will be calling - these guys are the best.

3 months ago

Reply from Solar SME

Thank You for taking out time for sharing feedback and 5 Star Rating to Solar SME. We are very pleased to know that you are satisfied with our installation service and your system is working good. Customer Satisfaction is our priority and we always strive to provide with best installation experience to our customers. Also, Raffy is a very dedicated professional of our team. Thanks again!

Oct. 7th, 2022

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DevonCS McLean, VA

We had a great experience with the installer crew, who were friendly, professional, and communicative throughout the process. Shortly after install, one of the panels failed to come online. Basem Y and his team were able to troubleshoot, diagnosing whether the problem was the microinverter or the panel, finding that the panel was a dud. He coordinated an RMA and delivered a replacement panel as quickly as he could and now my system is operating at full capacity.

4 months ago

Reply from Solar SME

Thanks for the 5 star rating to Solar SME installation services. We are happy that you are satisfied with our team performance as we always strive to serve our customers with the best. Thank you once again for sharing the feedback.

Sep. 21st, 2022

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