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Solar Energy World

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626 User Reviews

7.4

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Bradley

Customer support was very communicative and responsive to inquiries I've had. The installation took place over 2-3 days and it was fairly straightforward. There were a few minor errors, but after the install they cleaned up. One thing I don't like is that the data from my panels is a little disorganized online, so it's hard to understand. There was also a small discrepancy from the advertised solar production and the actual production.

2 years ago

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We appreciate the feedback.

Mar. 19th, 2019

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Joseph

Customer service answered all questions we've had for them. They explain everything in detail and tell me how everything will go. They were very respectful and professional. The equipment worked as advertised, and there were no problems at all. They finished in a timely manner. We've had a wonderful experience with them!

2 years ago

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We are so glad you are satisfied with your solar!

Mar. 19th, 2019

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David

The rep that helped me was very knowledgeable. I had to call customer service numerous times for financial information. They were helpful when I was asking the questions. When it came time for installation, they went on the roof and did it. It was the most expensive part of the system, and cost me $50,000.

2 years ago

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Kevin

The price was good with this company, and they seemed to be very reputable. Anytime I need to get a hold of them, they're easily accessible and responsive. Installation went smoothly and they were completely finished in two days. I haven't had any major problems, and any minor problems they had were fixed very quickly.

2 years ago

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Tom

Installation went well, we thought we'd have to replace shingles or boards, but everything went well. We have had no problems and they did a great job. We recommend them all the time. One thing I would say I don't like is that we're not getting credits anymore with this company.

2 years ago

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Paul

There weren't any problems with the installation. All the people that were there to install it were great, and I'm very happy with what they did. I got high efficiency solar panels, and I've already recommended them to family and friends.

2 years ago

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Bernard

Solar Energy World provides the best price and service. Customer service was very patient and answered all our questions. They found solar panels that met our needs. There were no problems with the installation. We've never had any problems with the equipment, and it has functioned the way it's supposed to. We've never had to call for any repairs.

2 years ago

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Denise Westminster, MD

Solar Energy seemed to have the best panels to fit my needs, and the best options to choose from. During installation, they accommodated the things we needed, and everything went smoothly. I really like that they do a referral program, so that when somebody signs up you get a check.

2 years ago

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Reply from Solar Energy World

We are so glad you are satisfied with your solar!

Mar. 19th, 2019

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Shelly Goldsboro, MD

The customer service representatives were very helpful and answered all the questions I had. We had a malfunction and they came right out and fixed the problem within 3 days. We are paying less than we were before, so overall it's been a good experience. I've already recommended them to people I know.

2 years ago

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We appreciate your business!

Mar. 19th, 2019

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Andres Severna Park, MD

We went with Solar Energy World because they had better panels and financing. Their customer service has been very prompt and good at answering any questions I had. The installation is quick and clean, and we haven't had any issues with the equipment.

2 years ago

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Carla Baltimore, MD

When I called customer service, they couldn't actually answer my questions, they just sent me something about how to set it up. The installation process went flawlessly. The materials they used are good quality, and we don't see any flaws in what they used. When my representative came down, he didn't disclose that each year's payment would go up until it's fully paid.

2 years ago

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We appreciate the feedback.

Mar. 19th, 2019

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Mary

Every time I'd call customer service, they were happy to help. They answered all my questions. They did the installation very quickly, and knew what they were doing. I haven't had any problems with the equipment since I've had it.

2 years ago

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Maureen Monrovia, MD

I chose Solar Energy World because of the knowledge of the saleman. The customer service was always available and described things clearly. We always knew what was going on or where we were during the time of the project of installing solar energy panels. The quality of the materials that they use is high. It's just a great, great partnership.

2 years ago

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D.N. or Anonymous Severn, MD

Whenever I've contacted customer service, they've been very responsive. It went efficiently about every stage of the installation process until it was completed. In the last year, I have had no issues since the installation. It's just been the savings. I realized the savings from the first month.

2 years ago

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Meredith Dickerson, MD

They were the first to respond to a request I had about information. I was really impressed with the man who came to explain all the different options to me. He wasn't too much of a "salesman". They were very responsive, always on schedule and professional. I definitely have a much lower electric bill every month.

2 years ago

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Bonnie Rose Chestertown, MD

They are very prompt; the personnel were absolutely wonderful and knowledgeable. They were ready to help in every single way. The installers were speedy, efficient, and intelligent people. From the boss man right on down to the secretary, the workers are all wonderful. I also don't have an electric bill anymore.

2 years ago

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Barbara Freiling Finksburg, MD

The installation went quicker than I thought it would. They were very neat and didn't leave anything behind or anything. We've seen a big difference in our electric bill. I do think they might advertise a little bit more because I didn't even hear of them until they contacted me.

2 years ago

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Terry Gaithersburg, MD

We had a little problem with the installation. There was some bad weather and it was hard for them to get up and down and they ended up digging up parts of my yard. But after they got it in they came back with landscaping people and put a lot of grass seed and everything in that area of my yard probably goes better than the rest of it. It's saving us a lot of money. We really liked the sales rep Patrick who worked with us to get our panels.

2 years ago

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We appreciate the feedback.

Mar. 19th, 2019

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Stephanie Clinton, MD

I've seen a reduction in my electric bills. They have been really easy to work with, like a well-oiled machine. They follow up and I think that my installation is probably one of the best installation in my area. They were able to maintain the integrity of the roof.

2 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Philomina Thomas Ellicott City, MD

Overall my experience with the installation and everything has been really good. Things have gone smoothly and they have been really helpful. I haven't really seen any results yet, but that's because it has been very cloudy and rainy since we installed it.

3 years ago

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Alex Kukuselis Glen Burnie, MD

I went online and searched through energy companies before picking them. They have been excellent. I've never had any kind of issues with them. The people that came to install things were very professional and courteous. They made sure that everything was cleaned up after they were done. We haven't seen a great deal of improvement in our energy usage because the weather has just been really cold. The electric bill has gone down a bit, so I'm sure that as the days get longer and the sun comes out, it's going to give us good savings. We're perfectly satisfied with it.

3 years ago

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Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Henry Cohen

I looked into several companies and they just seemed to be the kind of people that are easy to talk with. It wasn't so sophisticated that I couldn't figure it out, but it worked. They've done everything that they said they would do when they said they would do it. The installation was done efficiently and it took 2 days or so.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Steven Lode Centreville, MD

They have been excellent. The permit process was easier than what I thought it was going to be. The installation was just excellent, quick, efficient, and clean. I'm still kind of new to it. It has been operating since December so I haven't really noticed any differences.

3 years ago

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David Laurel, MD

The people that managed everything were excellent. The installation itself went smoothly. They were very proactive about getting things done but were not pushy about it. They kept in touch with me in every step of the way. I haven't received my statement yet, but I'm expecting to receive a smaller electricity bill.

3 years ago

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That's great to hear!

Mar. 19th, 2019

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Patricia Heffron Chevy Chase, MD

One of the bigger reasons why I picked them was that the installation was free and there was no big upfront cost. They have been great and explained everything to me. If I ever need to contact them, they respond quickly. I was not here during the installation but from what I heard it was all done very quickly. It took them less than a day to do it. They did everything and cleaned up any mess they may have made very well. Now I don't have an electric bill anymore.

3 years ago

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Thomas Shenk Huntingtown, MD

I signed up with them because they had the best deal and have premium customer service folks. My experience has been very positive. The installation was quick and painless and now my electric bill has been reduced by about 50%.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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S. Salvador Silver Spring, MD

They got the panels installed in a very efficient and timely manner. So far we're seeing some savings because of it. Though they need to let customers know that they have to contact the energy company before switching, especially when they're on a tighter budget or pay the hourly rate.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Anonymous Saint Inigoes Shores, MD

We picked them because of the sales person that we talked to and the products that they offered. They have been very good. They've come when they said they were going to come and have done what they said they would do. It has lowered my electric bill already.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Donald Price Nottingham, MD

I guess it has been ok so far. They should give better explanations of how everything works. It'd be good to know what the installed equipment does and how to check it. I haven't had it operating for long enough to have any benefits from it.

3 years ago

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We appreciate your business!

Mar. 19th, 2019

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TF Damascus, MD

So far everything has been very good. It's a bit too soon to see any benefits from it though. The only slightly negative thing so far has been that the person that came to do the installation on the attic left finger prints on the access panel.

3 years ago

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We appreciate your business!

Mar. 19th, 2019

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Lucian Lu Silver Spring, MD

I compared, researched online and picked them because they had the best price and a lot of positive testimonies from other customers. I think they've done a good job. They are generally very responsive and knowledgeable. They answered any question that came up promptly. When it came to the forms and tax information though they were a little slow. The installation was a pretty efficient process and it went without a problem. Currently it's saving us around 900 ' 1000 kilowatts of energy a day. In the long term it can save us a lot of money.

3 years ago

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Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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A customer that really appreciates doing business with an honest, reliable business Silver Spring, MD

Solar Energy World was the most professional, competent, friendly, and efficient company I have ever dealt with in my lifetime, period. When installing the solar panels on my home, they arrived on time, were very clear at describing what needed to be done, and completed the installation on time without any problems.

3 years ago

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We appreciate your business!

Mar. 19th, 2019

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Ina Miller Severn, MD

It was an easy and quick installation, and their team was friendly and did a great job. Solar Energy World is a company that provides a long term solution that lets us to decrease our cost. However, there are no real benefits in myself or my family or my paycheck, but that we''ve got peace of mind that they''re producing clean green energy to offset the oil company. The suggestions that I would have is to do the cost comparison between what you are currently paying and what are you going to pay in a monthly fee. Also, the amount of energy that you are going to use during a specific time of the year and the long term cost of sticking with your current energy provider.

3 years ago

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Nadine Miller Hampstead, MD

The installation was done very quickly, however, they ignored one of the boxes that they put on the house, so I did not have energy for two month after they were finished. I was a little disappointed. Another thing is that the salesman mentioned that they would take care of letting us know about the information for the tax credits and the amount that DTE would be paying to us. But I''ve never hear a thing about that anymore.

3 years ago

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Joseph Monar Severn, MD

I had references from other people saying they''re a good company. They''re very organized, thorough and complete. However, I wanted to do a lot of my business over my credit card and, they limited the amount that you can put on your credit card to a serious full amount.

3 years ago

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Hieu Nguyen Gaithersburg, MD

Solar Energy World is part of the co-op program that''s sponsored by the TV in the community and our experience has been good. They''re very professional, easy to work with, and well organized. I haven''t had savings because for this year because there has been not so many hot days in the summer, but I do like using solar energy.

3 years ago

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Thank you for the kind review!

Mar. 19th, 2019

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Marc Riley Elkridge, MD

The installation was quick and easy. I haven''t had any issues. However, my neighbor got the system but did not get the monitoring that comes with the Solar Edge App because they did not even offer to him. They did not know about it so they didn''t get all of the benefits that I have received.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Nancy Phillips Joppa, MD

I had a bad experience with the previous company and I wanted a local company that I felt would be responsive. With Solar Energy World and their management team, the experience has been magnificent. The financial benefits are way better than what I expected. I''m very pleased with it.

3 years ago

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Thank you very much!

Mar. 19th, 2019

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Everardo Casillas Millington, MD

The most important thing on earth is to be doing something for your planet, and for me they''re great because they''re thinking green. The installation process was excellent. They were really cautious about everything, fast, and right on time. Financially, I've been saving a quite a few hundreds of dollars since I had it.

3 years ago

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Terrific to hear that!

Mar. 19th, 2019

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Paul Keimig Westminster, MD

Low electric bills from BG&E and their transmission chargesare areound $8.25. I am improving credit ever since I chose Solar Energy World. Everything has been good. The installation went fast and clean. A company that turned out to be better than its competitors.

3 years ago

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Holly Ollom Leonardtown, MD

I chose them because they didn't charge us any fee for kilowatt per hour. The service is good and the installation process was fast. Now I pay less for my electricity bill. It took me a while to install their app on my work phone and it didn't work at first. Now it's all good.

3 years ago

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Thank you for the kind review!

Mar. 19th, 2019

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MK Windsor Mill, MD

I would say I was completely satisfied. I had a large amount of panels to install but they seemed to do the job quite well and very efficiently. For the most part I've had some terrific savings in my electricity costs. The only thing is that I receive a lot of calls about my status and I'd like them to stop calling me.

3 years ago

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Lucia Protani Essex, MD

Their presentation, pricing, and quality of the product was what convinced us. It is excellent and the installation process was very fast, efficient, and excellent. We have virtually no PG and E bill. They provide a good product.

3 years ago

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P.J. Street, MD

The sales person was really good and beat the competition in price and quality. They did a good job with the installation, I'll tell you that. The product was very good as well and the cost in my energy bill was significantly less. I think they need to advertise more.

3 years ago

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Thank you for the kind review!

Mar. 19th, 2019

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Tim Roman Glen Burnie, MD

Solar Energy World was the only company that was amenable to us buying the panel system outright. The experience has been excellent. During the installation the people were very respectful of our property and it was all very simple and easy. We now have lower energy bills.

3 years ago

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Thank you for the kind review!

Mar. 19th, 2019

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Lester Riddle Elkridge, MD

We chose them because they were local and had good feedback from the people who had used it. They did a great job, they were always responsive and ready to answer any questions we had. The installation was smooth and they were efficient. They came up to us, told us exactly what they were gonna do and we didn't have any problems. We have a lower electricity bill.

3 years ago

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Thank you.

Mar. 19th, 2019

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Robert Randolph Laurel, MD

Our project management team was okay but there were issues with the roof. Since I couldn't go up, one of my neighbors who was putting on a new roof did us the favor of taking pictures of our roof. There were holes in the places where the installers had considered installing the panels. After they changed their position, they left the old holes there. It was a concern because there were also some damaged shingles and we thought water would filter through the holes. Apparently someone came to fix that but I haven't been told anything and since I can't access the roof I don't know what it looks like. Other than that I haven't really seen the benefits from the panels yet. My utility bill is still higher than the summer before when I had no panels. I wish they had advised me better about the position of the panels because I think the trees behind my house block the sun. They told me to wait a bit longer since the savings spread over the whole year but I'm just not happy with the savings so far.

3 years ago

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Reply from Solar Energy World

We apologize that your experience was not optimum and assure you this is not typical of the customer feedback we usually receive. Please let us know how we can resolve any issues you may have.

Mar. 19th, 2019

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Sherwin Douglas Indian Head, MD

We're pretty happy with it, we don't have any complains. My husband was there during the installation process and it seems that it was seamless. He didn't have any issues. Our electricity bill has been cut tremendously. Just keep doing what you guys are doing in making proud and happy customers.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Reggie Beach-Reid Severn, MD

Their customer service was really good and I like the panels that they use. The project management and installation were both great. I have seen a drastic reduction in my bill, especially in the spring and fall. Keep doing what you're doing.

3 years ago

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Richard Bartman Bowie, MD

I can't remember the name of the project manager but they were really nice and helpful. It was all painless. The system has been very reliable and I haven't had any problem with it. We have been trying to save for a long time and for the last 3 months I haven't paid more money for electricity. Please keep going with what you are doing, I'd like to recommend some of my neighbors in the future when I get the chance to socialize more.

3 years ago

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