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Solar Energy World

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626 User Reviews

7.4

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Douglas Dickens Leonardtown, MD

Although the installation process was good, they were a bit amateur. They've been better. Besides that, the people we worked with were very good.

4 years ago

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Ruben Silver Spring, MD

We decided to go solar through the Montgomery Co-op of Solar United Neighbors since we got a better price and warranty. Solar Energy World was the company selected by the co-op to install our 9Kw/30 panels solar system. We had a very poor experience with the company and in particular with their solar analysts. The two solar analysts who worked on our project showed a incredible lack of knowledge and customer care. Our first solar analyst, Mr. Jay R quoted us for a much bigger system (44 panels/13.2kW) that what we actually needed and he had a hard time following up with us. We had to ask the CEO of the company to work with another solar analyst. The second one, Mr. Bryan H was better following up, but did not demonstrate the proper knowledge regarding roof penetrations and his way to answer our questions was really condescending to a point that we were afraid to ask. Even when we requested a second meeting to review the project prior to the installation, he claimed that he did not have time to meet with customers more than once and this is the way that the company works. It should be noted that Mr. H is the Vice-president of sales of the company. Regarding the roof penetrations, we needed a new roof before installing our solar panels, so I mentioned to Mr. H that the roof company could mark the location of the trusses where the solar array is attached since I did not want extra new holes in our brand new roof. Mr. H told us that was not needed since the company uses a method to exactly locate the trusses by measuring and chalking roof. The day of the installation we discovered that the company actually uses echo location to locate the rafters (i.e. they tap with a mallet or a hammer and roughly locate the trusses solely by the sound), as one can imagine with this method it is really easy to miss the trusses. As a result, we ended up with a bunch of holes in our new roof that they had to caulk. I recommend to CEO that his company should invest in proper electronic truss finders to avoid this problem. The company only measures and chalks roof trusses in situations where they cannot identify the trusses from above the roof with a mallet. We were really surprised that the Vice-president of sales was not aware of it. We could have avoided all those extra penetrations in our roof. Mr. H also omitted to tell us that the company charges an extra fee to finance the system of roughly $2000 (apart from the money that goes to the loan interest) which would not have been charged if we paid cash. Finally and not least, he encouraged us to turn on our system before passing the county inspection. Thankfully we did not do it since the crew that installed our system told us that could cause the electric company to charge us twice (for the energy that we consume and the one that we produce) since we needed a new meter that knows the amount of electricity that we are producing. The company never gave us a detailed report of the project (for instance the specifications of the solar panels and the inverter, where things will be located and how the condos would be run) prior to the installation, even when we asked for that information. After the installation I got the specs of the solar panels and the inverter after a direct request to the CEO of the company. Furthermore the company never gave us or even offered the manual of the inverter. In contrast, the crew members that did the installation were very professional, they replied to all of my questions and they spent a good amount of time explaining things to us. The CEO of the company is aware of these issues. A solar system is quite a big investment and we believe that we deserved better customer care from Solar Energy World even when we are part of a co-op. We would like to add that we received several calls from Mr. Geoff M, the CEO of the company, after this review had been publicly released. The company took our complaints very seriously and we are optimistic that the chain of mistakes that make us fall through all the cracks that the company had will never happen again to any other customer. It is unfortunate that we are the first and most likely the last and only bad experience that a customer will have with the solar analysts of Solar Energy World. We believe that Mr. M will take measures to prevent an unfortunate case like ours by improving the techniques that his company uses to locate the roof trusses, and the quality, knowledge and customer care of his solar analysts.

2 years ago

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Reply from Solar Energy World

We value your business and are glad your concerns were addressed and that you are ultimately satisfied with your experience. Please know that 95% of our customers have given us outstanding reviews, so we are sorry your experience was not up to par. Per the conversation you had with our CEO, Geoff Mirkin, rest assured that we will be there for you should any other issues arrive.

Sep. 20th, 2018

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Real estate Richard

They were quick and efficient to first install a brand new roof and then to install the solar panels.

2 years ago

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Reply from Solar Energy World

Thank you.

Mar. 19th, 2019

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Anonymous

Everything was fine except that our salesman was not upfront with a few things and then not completely honest.

2 years ago

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Anonymous

Although the final product is fine, the installation process left much to be desired (the electrical work failed the county inspection).

2 years ago

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Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Good solar

Excellent service. One day installation. Good engineering solution for the house

2 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Fred

Explained costs/benefits clearly. Very courteous, professional, excellent price and workmanship.

2 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Rodolfo Windsor Mill, MD

The sales man was very convincing, but I have not received any support after installation. The system is not producing as much energy as they promised.

2 years ago

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Reply from Solar Energy World

We apologize that your experience was not optimum and assure you this is not typical of the customer feedback we usually receive. Please let us know how we can resolve any issues you may have.

Mar. 19th, 2019

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Steven Hollywood, MD

They finished the installation in a timely fashion. The workers did a great job and they cleaned up after themselves.

2 years ago

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Willie Owings Mills, MD

The workers at Solar Energy World were very courteous and did a professional job.

2 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Eric Bethesda, MD

They completed everything on time and the solar panels are working as advertised.

2 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Lee Ellicott City, MD

The installation process was very efficient and clean. They use good quality products.

2 years ago

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Chuong

They are responsive and they call me back. I'm having trouble with the solar system which cannot be solved so I'm not happy with it.

2 years ago

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Jay Linthicum Heights, MD

With Solar Energy World, the installation went quickly and didn't waste any of my time. They also had a good price.

2 years ago

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Robert North East, MD

We chose Solar Energy World because of the speed and quickness that they could get the work done.

2 years ago

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Ray Sykesville, MD

They did everything they said they would do and the installation went as planned.

2 years ago

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Silver Spring Customer

Customer service was responsive. When they started they got the job done very quickly.

2 years ago

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Brian

I've been very satisfied with our solar panels. We had no hiccups in the installation, because they did their job well.

2 years ago

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William Parkville, MD

I chose Solar Energy World because I liked their presentation. It seems like the customer service is responsive.

2 years ago

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Doug Rockville, MD

It was pretty quick and didn't take much time at all. I definitely have way lower bills.

2 years ago

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Todd Boyds, MD

They were able to handle the tasks and job quickly, professionally, with no issues whatsoever.

2 years ago

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D Upper Marlboro, MD

They're doing such a great job, I'm paying less. Everything was on time and smooth.

2 years ago

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Reply from Solar Energy World

Thank you so much!

Mar. 19th, 2019

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Shahid Bowie, MD

Their price should come down a little, it's kind of high. But my experience with them was good, they were helpful and now I know the expenses better.

2 years ago

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Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Henteleff Silver Spring, MD

Warm, knowledgeable staff, efficient installation, decent cost, and good product

3 years ago

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Pat O brian

They had a great price,worked through some difficult issues and had a courteous and competent crew

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Stan

The installation team was great, but the contract notes a different inverter than what was installed.

3 years ago

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Jonathan Crill

Outstanding customer service to include their in-depth knowledge of their systems. Great return on my investment!

3 years ago

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Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Barbara Friedlander

Very professional, top notch product. Saving money and helping the environment. Win for everyone

3 years ago

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Liki Chan Bryans Road, MD

The installation was fast and we have been paying a lower price for our electricity.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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James Bonnell Silver Spring, MD

They installed the system as promised and were available to answer questions thereafter.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Silver Spring, MD Silver Spring, MD

This is the 2nd job with SolarEnergy World and they had good follow through and delivery.

3 years ago

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Reply from Solar Energy World

We appreciate your business!

Mar. 19th, 2019

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M Brown Washington, DC

System working great. There were some small scheduling issues once work began, otherwise a great experience

3 years ago

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Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Ms. Scott-smith Silver Spring, MD

It is working very well. If I compared with electric bill, I paid less than normal.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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SteveD Rockville, MD

They do very high quality work compared to other solar installations that I saw in my neighborhood.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Desai Clarksville, MD

No follow up after installation,to see if enough electricity is being produced,if I had any questions.

3 years ago

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Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Paul Sweeney Elkridge, MD

Flexible and easy to deal with. You can literally walk into their office and talk to the staff.

3 years ago

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Reply from Solar Energy World

Thank you for the kind words, Paul!

Mar. 19th, 2019

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Damascus, Md resident Germantown, MD

The system we bought performs exactly as expected. The install is clean and well done.

3 years ago

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Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Norma Reisterstown, MD

The service, information and procedure was pretty smooth. However, we had a hard time getting documentation.

3 years ago

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Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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G. G. Los Angeles, CA

Good management; excellent installation crew; excellent followup and documentation

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Michele Lanasa Washington, DC

They are great up til the install is complete. Then it's like pulling teeth if you have questions or. Concerns

3 years ago

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Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Brenda Clark Glen Burnie, MD

My experience has been fair. It does help me to save electricity. However, their lack of communication and paperwork process is inadequate.

3 years ago

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Reply from Solar Energy World

We apologize that your experience was not optimum and assure you this is not typical of the customer feedback we usually receive. Please let us know how we can resolve any issues you may have.

Mar. 19th, 2019

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Dale Roe Hurlock, MD

It has been a good experience. We haven''t had an electric bill since we installed it.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Guy Hamlin Denton, MD

I have seen my monthly bills lowering, which is a blessing. It''s been a very good experience.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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George Williams Cambridge, MD

They were very responsive and the installation was very good. The electric bills are considerably lower.

3 years ago

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Reply from Solar Energy World

Thank you.

Mar. 19th, 2019

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Andrew Kim Silver Spring, MD

The experience and installation were great. We are getting lower electricity bills.

3 years ago

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Altaf Mohamed Bethesda, MD

The service and installation were good, but I haven't had any benefits from my money.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Wesley Martin Hampstead, MD

The project team and the installation people were all excellent. It has dramatically reduced my electric bill.

3 years ago

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Reply from Solar Energy World

Terrific to hear that!

Mar. 19th, 2019

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Day Mcdowell Silver Spring, MD

They have done a great job so far. I haven't had to paid PepCo since about June.

3 years ago

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Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Dirrick Williams Catonsville, MD

I went with Solar Energy World for the price. I've had lower bills from using you guys. Keep doing what your doing!

4 years ago

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Thomas Schultz Ridgely, MD

Project Management team is okay and installations were good. But I haven't seen any beneftis from using the solar energy system. My feedback is to find another company

4 years ago

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