Name: Smart Wave Solar
Rating: 4.6

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Verified Customer

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Captain Cid Denver, CO

Everything went great, delays were mostly due to Xcel

6 months ago

Reply from Smart Wave Solar

Thank you, Captain! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Andrew Staton Colorado Springs, CO

Excellent communication and quality product

6 months ago

Reply from Smart Wave Solar

Thank you, Andrew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Justin Jenkins Spanish Fork, UT

They did a great job. They were very professional and got the job done.

6 months ago

Reply from Smart Wave Solar

Thank you, Justin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Verified Customer

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PAVEL Goloshchapov Sandy, UT

THE JOB WAS DONE FAST AND GOOD IT WAS DONE AS GOOD AS THE PROMEIES AND THE PRICEING AS WE AGRRED

1 year ago

Reply from Smart Wave Solar

Thank you for the 5 star review Pavel! We appreciate your business.

May. 27th, 2022

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Verified Customer

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Jeff Myers Eagle Mountain, UT

Very easy process. I didn't have to lift a finger. Everything was taken care of.

1 year ago

Reply from Smart Wave Solar

Thank you for sharing your 5 star experience with our future customers!

May. 25th, 2022

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Verified Customer

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MS Salt Lake City, UT

Good follow through, always took time to explain, also helped me with related tax rebates

1 year ago

Reply from Smart Wave Solar

Thank you for the review! We appreciate your experience.

May. 25th, 2022

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Verified Customer

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David Russell LeDuc Salt Lake City, UT

1 year ago

Reply from Smart Wave Solar

Thank you for the 5 star review David.

May. 25th, 2022

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Verified Customer

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John O'Malley Sandy, UT

Quality Install, Good financing options, great communication throughout the process!

1 year ago

Reply from Smart Wave Solar

Thank you for the rave review John! We appreciate your business.

May. 13th, 2022

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Verified Customer

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Diana Bullock Hooper, UT

They've been professional, and courteous. The product is amazing, we love our solar power.

1 year ago

Reply from Smart Wave Solar

Thank you Diana. We appreciate the time you took to review our company. Ryan Stucki- CEO

May. 4th, 2022

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Nick West Valley City, UT

I have degrees in Chemical Engineering and Sustainability and was looking forward to having a positive impact on the environment while lowering my bills by implementing Solar. Throughout the quote, design, permitting and installation process I had numerous questions as a first-time solar customer. I did not feel that SmartWave had any interest in answering those questions and in fact was told at one point that they "just wanted to get the panels on my roof." Much of my headache started AFTER I had already been approved for loan/install and thus was told repeatedly by the company that it was too late for me to change my mind. My home was constructed in 2020 and I KNEW I wanted to look into solar options so during construction I had a conduit installed to transport cables from my roof to breaker panel and electric meter ahead of time. SmartWave audited my property and said everything would work as intended but the day they showed up for install they did not have plans that had been bought off by me and they indicated that the conduit was not able to be used for the type of wiring that they were installing. This caused me to miss time at work as I had to rush home to help them get the plans in place on the days of installation which also resulted in having unattractive wiring going up the side of my house. Again, they insisted that if I did not submit to this design my contract would be cancelled and I would be charged anyways. Aside from the poor customer service, here is the worst part; I have had the system installed for just over a year now and have been paying MORE than I was before. Before installing solar, my average bill was $110.19 with three people living in the house. After installing solar, my average bill is $95.56 PLUS the 92.75 I pay towards the solar loan and this is with only two people living here. I can not recommend this company and less and am disappointed that I ever worked with them.

1 year ago Edited January 10, 2024

Reply from Smart Wave Solar

Nick, I'm very sorry to hear about the trouble you've experienced. I'll have an owner reach out to you so we can help you out. Your agreement has a production guarantee, so if your solar panels are not producing the kWh's guaranteed in your agreement, we will fix them, install additional panels at no charge, or compensate you for the loss. You can talk with one of our owners about that and/or you can reach out to [email protected] to have them review your production with you and schedule next steps. I'll post an update on this review after I get more info from the owner that speaks with you.

Feb. 9th, 2023

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Doug Salt Lake City, UT

Solar does not cover or replace your electrical cost. I'm still paying a major Rocky Mtn. power bill as well as the loan payment for the solar. The company gives a spiel that is not reality, and you will end up paying your power bill along with the loan for you solar set up. Disappointed with the results. As part of my deal I was given a Ecoflow battery generator, and it was defective, didn't work, and now I'm dealing with getting it replaced. Not happy! Do your homework before you invest.

1 year ago

Reply from Smart Wave Solar

Doug, I'm sorry to hear about the issues you are experiencing. If you haven't done so already, please reach out to [email protected]. We offer a written production guarantee in your agreement which will specify how much your solar panels should produce. If we don't meet that number, we'll fix your system, add panels for free, and/or compensate you financially for the loss as outlined our production guarantee. Our support team can help you with this. I'm also sorry to hear about the Ecoflow battery issue. We've sold a lot of those batteries for many years, and the number of complaints we've received has been very minimal, however, Ecoflow has always been great with warranty claims. You can also reach out to [email protected] if you need help with that warranty claim.

Feb. 1st, 2023

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Steven Whipple Herriman, UT

They promised that this system would meet ALL of our power needs, We spent several hours with their salesman Steven as he assured us that it would cover our needs plus the additional power of a sprinkler pump we were installing. Needless to say the system didn’t perform as promised. As I talked to the owners, Gary and Justin I found that they won’t do anything to correct the problem. Their contract is very vague so there is nothing to fall back on. I later learned that their own system analysis shows that the system won’t be able to meet my current power needs let alone with my new pump. They didn’t bother showing me this until after the system was installed. I had another (competent) company evaluate my system and was told that there is no way my system can do what was promised. Beware, these folks only care about making the sale and will say nearly anything to get the sale.

2 years ago

Reply from Smart Wave Solar

Steven, I am sorry to hear about your frustrations. We have an extremely high standard to exceed our customers' expectations and will always continue to work accordingly. We take great care from sales to design to project management to installation to make sure it is clear how the system you purchased will function. We're very committed to making sure our customers get what they are promised, which is why our solar systems include a production guarantee (not something most solar companies offer). This guarantee outlines the amount of electricity the system is supposed to produce, and if it falls short, we fix it, even fit that requires us to add additional solar panels for free. At last report, your system is producing in the expected range for the first year but if that changes we will be sure to act quickly. Further, our investigation into your production since the time of installation revealed that your home has been consuming more than double the amount of electricity you were using before your project began. That dramatic increase in electricity consumption will require additions to your system. We consider all of our customers long term partners and we will continue to monitor, service, and warranty your system for years to come.

Oct. 11th, 2021

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Verified Customer

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Casey Shepherd Ogden, UT

Great service team, great follow up, no pressure knowledgeable sales team

1 year ago

Reply from Smart Wave Solar

Thank you for the 5 star review Casey, we appreciate your business.

Jun. 3rd, 2022

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Verified Customer

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Pat Salem, UT

The system they installed has been exceeding my expectations.

1 year ago

Reply from Smart Wave Solar

Thank you for the 5 star review Pat.

May. 25th, 2022

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Verified Customer

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Michael Vogel Salt Lake City, UT

1 year ago

Reply from Smart Wave Solar

Thank you for sharing your 5 star experience with our future customers!

May. 25th, 2022

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Verified Customer

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Eric Schroeder Salt Lake City, UT

Everyone was polite and seemed genuinely interested in getting it right for me.

1 year ago

Reply from Smart Wave Solar

Thank you for the review Eric. If there is anything we can do to improve your experience please reach out.

May. 18th, 2022

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Verified Customer

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Charles Johnson Sandy, UT

Great experience from start to finish. Continued contact after installation

1 year ago

Reply from Smart Wave Solar

Charles, we take pride in our customer service and appreciate you taking the time to leave a review.

May. 13th, 2022

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Verified Customer

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Deenesh Bundi Lehi, UT

Overall experience was great, starting from introduction till installation.

1 year ago

Reply from Smart Wave Solar

Thank you so much for this 5-star review Deenesh. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

May. 6th, 2022

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Verified Customer

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Michael Tielborg Salt Lake City, UT

The installation and subsequent service have been excellent.

1 year ago

Reply from Smart Wave Solar

Michael, we are incredibly grateful that you took the time out to leave us a 5-Star review.

May. 6th, 2022

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Verified Customer

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Katherine Brown Salt Lake City, UT

Very friendly, super prompt in responding to questions, didn't pressure

1 year ago

Reply from Smart Wave Solar

Thank you for taking the time to leave us a review. We pride ourselves on Customer Service. Thank you,

May. 6th, 2022

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Verified Customer

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Devin Novara Sandy, UT

Everything went smoothly from the first meeting to turning the solar system on!

1 year ago

Reply from Smart Wave Solar

Devin, we are incredibly grateful that you took the time out to leave us a 5-Star review.

May. 6th, 2022

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Verified Customer

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John Ewing Huntsville, UT

Everything went smoothly, on time and with great communication.

1 year ago

Reply from Smart Wave Solar

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May. 6th, 2022

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Verified Customer

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Jim Verhaal Layton, UT

we had a few problems at first but once identified they worked to resolve them

1 year ago

Reply from Smart Wave Solar

Thank you Jim. Professional and quick customer service is important to us and I am glad we were able to resolve your problems. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Steve South Jordan, UT

Very smooth, they did all the work. They're very responsibile.

1 year ago

Reply from Smart Wave Solar

Thank you for the review Steve! Ryan Stucki- CEO

Apr. 25th, 2022

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Shane Crabtree Salt Lake City, UT

verry happy with the system Smart Wave installed at my residence. The system is producing excess of my expectations when we have full sun.

1 year ago

Reply from Smart Wave Solar

Shane, thank you for sharing your experience and leaving us such a great review!

Feb. 9th, 2023

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David Orem, UT

My experience with Curtis was positive! He was very helpful in explaining the process and getting me the right price for our solar system.

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, David - we appreciate your business!

Feb. 9th, 2023

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Verified Customer

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Charles Orrell Clearfield, UT

Knowledgeable, timely, great prices, and perks.

1 year ago

Reply from Smart Wave Solar

Charles, we appreciate you taking a moment of your time to let future customers know about your experience.

May. 25th, 2022

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Verified Customer

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Jeremy Williams Saratoga Springs, UT

Great communication, protect management, and product

1 year ago

Reply from Smart Wave Solar

Jeremey, thank you for taking the time to leave a review for future customers. It was a pleasure working with you.

May. 25th, 2022

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Verified Customer

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Joe Boucher Lehi, UT

They did a pretty good job on our home and stayed on top of everything

1 year ago

Reply from Smart Wave Solar

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

May. 6th, 2022

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Verified Customer

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Bill Bates Price, UT

Very knowledgeable, great price and value, not pushy

1 year ago

Reply from Smart Wave Solar

Thank you very much for taking the time to leave us a review, it is very much appreciated by us.

May. 6th, 2022

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Verified Customer

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Rodney Freudenberg Midway, UT

Reasonable pricing and very good at communicating.

1 year ago

Reply from Smart Wave Solar

Rodney, thank you so much for taking the time to leave us a 5-star review.

May. 6th, 2022

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Verified Customer

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Charles W Ralston Salt Lake City, UT

1 year ago

Reply from Smart Wave Solar

Thank you Charles. Pleasure doing business with you. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Edward Rouse Santaquin, UT

always helpful made me feel like an important client

1 year ago

Reply from Smart Wave Solar

Thank you Ed. It was a pleasure working with you. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Pierre Chausse Ogden, UT

Very professional and helpful in all aspects

1 year ago

Reply from Smart Wave Solar

Thank you for the kind words Pierre. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Anonymous Orem, UT

They've always answered any questions. The system works

1 year ago

Reply from Smart Wave Solar

Thank you for your review. Ryan Stucki- CEO

Apr. 26th, 2022

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Randy West Jordan, UT

I have to say that my experience with Smart Wave Solar was honest and professional. Including the electricians and installers. Especially Bethany A.

1 year ago Edited January 10, 2024

Reply from Smart Wave Solar

Hi Randy, thank you for your feedback. I apologize for the frustration you have experienced, and I have requested that one of our executives reach out to you to help get things resolved as soon as possible.

Feb. 27th, 2023

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Gary Osage Beach, MO

It took several months to get the system working do to shorten of people however system is now working,

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Gary. We appreciate your feedback!

Feb. 8th, 2023

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Bardomiano Bountiful, UT

Really good Company, great team always great customer service and Steve at Sales Department the number one.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Bardomiano. We appreciate your feedback!

Feb. 9th, 2023

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Glenn Foster Helper, UT

Everything was great they handled everything that needed done and done a greT job had system for almost a year and no problems so far.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Glenn. We appreciate your feedback!

Feb. 9th, 2023

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Christie

Courteous workers for the installation. They were able to fit in my install earlier than projected.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Christie. We appreciate your feedback!

Feb. 9th, 2023

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Tamra Denver, CO

Steve did not pressure and have a hard sale attitude. He answered my questions and explained what to expect.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Tamra. We appreciate your feedback!

Feb. 9th, 2023

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Chris Bloodworth Salt Lake City, UT

Eric explained everything to us. He was very knowledgeable about the complete process. Very professional.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Chris. We appreciate your feedback!

Feb. 9th, 2023

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Alan Zinger Salt Lake City, UT

Company readdressed the issue and promises fulfilled

7 months ago Edited September 18, 2023

Reply from Smart Wave Solar

Thank you for the updated review Alan.

Sep. 18th, 2023

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Verified Customer

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Cliff Dayton Pleasant Grove, UT

Bryant was awesome. Overall a good experience.

1 year ago

Reply from Smart Wave Solar

Thank you for the review Cliff. If there is anything we can do to make your experience 5 stars please let us know!

May. 18th, 2022

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Carlos Denver, CO

He is extremely attentive and responsive. Displayed attention to detail and customer experience

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, Carlos - we appreciate your business!

Feb. 9th, 2023

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Ian Denver, CO

Great prices, responsive to all my questions and needs during and after installation!

1 year ago

Reply from Smart Wave Solar

Thank you for so many kind words Ian! We appreciate your business! Please reach out if need anything in the future. [email protected]

Feb. 9th, 2023

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Beth Miles Salt Lake City, UT

Wonderful every single person that I have dealt with from this company has been great

1 year ago

Reply from Smart Wave Solar

Beth, thank you for sharing your experience and leaving us such a great review!

Feb. 9th, 2023

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Kelly Howell Layton, UT

This company was great to work with from the sale to installation and will even do the State Tax form for you.

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, Kelly - we appreciate your business!

Feb. 8th, 2023

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Tim Hall Aurora, CO

Great communication, paid attention and answered questions quickly

1 year ago

Reply from Smart Wave Solar

Tim, thank you for sharing your experience and leaving us such a great review!

Feb. 13th, 2023

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Connor Barlow Salt Lake City, UT

Smart Wave is a solar company. They work with customers well.

1 year ago Edited January 10, 2024

Reply from Smart Wave Solar

Connor, I'm terribly sorry to hear about the issues you've experienced.

I know that one of the owners (Gary) reached out to this customer to help out with the issues he's been experiencing, from what I understand, they were able to have a good conversation. I'll post an update when I have one.

Feb. 1st, 2023