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Pure Energy

Name: Pure Energy
Rating: 3.9

3.9

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295 User Reviews

7.9

Overall Score

3.9

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295 User Reviews

7.9

Overall Score

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Bad

Bottom Line

Reviews

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Featured Images

Company Details

check_circle Verified

Panels from

Mission Solar Energy, ZNShine Solar

Inverters from

SolarEdge

Batteries from

SolarEdge

Workmanship Warranty

20 Years

Equipment Warranty

25 Years

NABCEP Certified

Yes

Purchasing Options Offered

Lease, PPA, Loan, Cash

States Serviced

Time in Business

9 Years

Company Headquarters

231 E Rhapsody Dr. San Antonio, TX 78216

Number of Reviews 295

Source of Information

This company is a Best Company for Business customer. Learn more

error This company may not service all states.

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LAST UPDATED: September 22nd, 2023

Pure Energy is a PV solar system installer based in San Antonio, Texas with offices throughout Texas and Colorado. Founded in 2014, Pure Energy has grown in the past decade. The company joined with Texas Sky Solar in 2018 to expand in the Lubbock, Texas area. Pure Energy is dedicated to providing customers great customer care and support during solar installation and after. The company offers a 20-year workmanship warranty which is on the higher end compared to the industry standard of 15–25 years.

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The Good

Financing Partners
Portfolio
Reviews

Financing Partners

Pure Energy offers customers the ability to finance PV solar systems with Dividend, Goodleap, and Mosaic. All of these partners offer a simple application process and can give customers their best options for solar financing based on credit.

Portfolio

Pure Energy has an impressive website portfolio of past work. Potential customers can browse through and get an idea of what they want. We appreciate photos of past projects that show clean lines and well-placed panels. Some potential customers hesitate about solar due to the misconception that solar is not aesthetically pleasing, Pure Energy seems to have a knack for design and placement because its projects look to have panels blend with the roof well.

Reviews

Pure Energy has several reviews online. Many past customers praise Pure Energy’s sales and installation crew, clear communication standards, attention to detail, fair pricing, and all-around good experience. When looking for a solar contractor, it is crucial to look for ones that have top-notch reviews on multiple platforms. Firsthand experiences help to manage consumer expectations and give insight into what customers would expect if they chose to use Pure Energy.

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The Bad

Only Available in Texas and Colorado

Only Available in Texas and Colorado

Pure Energy is only available in Texas and Colorado. Due to the tax credits and ability to sell back electricity to local energy companies, Texas is a leading state for residential solar tax benefits.

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The Bottom Line

If you live in Texas or Colorado and are interested in solar, Pure Energy may be an option you want to look into it further. Pure Energy has a lot of great things going for it as a company: good reviews, local, and does not appear to use subcontractors.

We suggest you read through reviews for yourself to find out what to expect on the customer service side of working with Pure Energy.

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User Reviews

Star Rating

3.9

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295 Reviews

Review Breakdown

5 grade

50%

4 grade

17%

3 grade

12%

2 grade

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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Verified Customer

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Spencer Tuscola, TX

They were the best to talk to. They gave you all the facts right off the front, not really hiding, they told us exactly how much we were paying in the future. I have had no issues, no hiccups, nothing. They were there on time and they finished. I like the app that connects with what's going on in my house. Straight up, no issues so far. Super trustworthy.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Spencer! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Featured Review

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Verified Customer

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Fredrick Waxahachie, TX

Very good. The production from the pannels is what they said. It went very smooth. They showed up on time, they explained everything that would be going on and then what they were doing. Anytime I called and had a question, it was answered.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Fredrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Dale Jacksboro, TX

Since it's been installed, my electric bill has gone up to $144 plus a month. They need to listen to their customers when their customers is giving them instructions about the electrical problems on their house.

10 months ago

Reply from Pure Energy

Thank you for the reply Dale. Feel free to reach back out to us so we can rectify this issue. We will be more than happy to look at your production vs the usage. Please call 1-833- YES-PURE

Nov. 22nd, 2022

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Verified Customer

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Anonymous Waco, TX

Everything went well. I was told that I was supposed to be getting an app where I can see my solar panels from my phone and nobody went over that with me.

10 months ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us! Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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John Lubbock, TX

They were very good at explaining everything and working with me on it as I installed it. It went very smoothly. They did a very professional job of installing the equipment. I got the panels made in America and they are very good quality. I think they're doing a great job.

10 months ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, John. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Bernardo San Antonio, TX

They're very attentive and they took care of my needs when I needed it. It took a while for the installation, but it was good. The guy showed up, did their thing, and then we just waited for CPS to do the rest. Since they installed I haven't had any problems.

10 months ago

Reply from Pure Energy

Your positive review is greatly appreciated, Bernardo. We like hearing from happy customers because it shows that we are committed to giving great service. Should you ever find yourself in need of our assistance, please don't be hesitant to get in touch with us.

Nov. 22nd, 2022

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Verified Customer

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Klifford Waco, TX

I'm very happy with the way things went, the process. They're doing a great job really. Everything's been working good. Seems high quality.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Klifford! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Sherri San Antonio, TX

Install was uneventful. No one explained anything to us. Now we have trees that are covering the panels. I still pay a high electricity bill because the person who sold them to us didn't explain it to us.

10 months ago

Reply from Pure Energy

We are sorry to hear this. Most of the time if there are trees covering the roof then it is impossible for the sun light to get to the solar panels. Are you able to trim the trees back?

Nov. 22nd, 2022

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Verified Customer

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Elliot San Antonio, TX

It's a little expensive, but I guess it's worth it in the long run. I'm satisfied with everything the way they did things. It went very smooth and very fast.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Elliot! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Delana San Antonio, TX

If I need anything I contact them, and they're able to get right back to me. They're able to respond quickly. It didn't take too long at all for them to do the installation or anything like that. It was a quick process and they were neat and clean about everything getting things done.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Delana! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Celeste San Antonio, TX

We had some delays and it was hard to get people to call me back at some point. I liked the fact that we needed to redo our roof as well and we were able to do that at the same time and they kind of helped with the whole process. We really liked how he sat down and kind of went over all the costs with us and the benefits overall long term.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Celeste! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Amy San Antonio, TX

It's pretty quick. The only issue was I found a lot of the bolts that they used as secure the solar panels to the framework on the ground afterwards. It's a good quality product.

10 months ago

Reply from Pure Energy

Thank you for your positive feedback, Amy! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Chase Lubbock, TX

Heavy duty equipment. No cheap aluminum. They made the process smooth and easy. Kept me informed the whole way through.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Chase! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Esmeralda Donna, TX

They were very detailed. Every time I asked to speak to a supervisor, they refused to give me the name. They tell me they're the supervisor. It took a long time. It took like 3 months, maybe 4 months for everything to be complete. It was horrible, to be honest.

10 months ago

Reply from Pure Energy

Thank you for your positive feedback, Esmeralda! Please reach out to us at 833-YES-PURE to speak to a supervisor. We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Ted Lubbock, TX

Everything went really good. It looks like it's all pretty durable and heavy duty. They were really good. They got it all done pretty quick and did a great job. Everything looks good.

10 months ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Ted. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Jeremy Lubbock, TX

I'm still waiting for my energy bill coming down a little bit more. It was great, very easy. It's very easy to check and keep up with and very low maintenance.

10 months ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Jeremy. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Matthew Saint Hedwig, TX

I was told I would be able to have the system moved to my new home. I wasn't able to do so. They added on later the fact that the panels need to be paid off before they were they're able to move and that's not what I was promised. Some panels had an issue and they fixed immediately.

10 months ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Matthew. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Fermin H Corpus Christi, TX

Every time I have a question they answer me. It was fine getting the panels up. It was less than one day. They just went in the morning, then they finished by the afternoon. Everything's working now.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Fermin H! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Arlis San Antonio, TX

I'm highly satisfied, what they promised is what I got. Excellent. It all went really well.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Arlis! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Patrick Fountain, CO

It's the best out of everyone I've seen in the neighborhood. Very smooth installation.

10 months ago

Reply from Pure Energy

Thank you for your positive feedback, Patrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Timothy San Antonio, TX

The installation went fine, they screwed up a little bit, but they did good job. They need to answer their phones when people call them and ask them when they have problems.

10 months ago

Reply from Pure Energy

Thank you for the feed back. We are very happy you are pleased with the install. We have a customer service line that you can reach out to from 9am-9pm CST. The number is 1-833-YES-PURE.

Nov. 22nd, 2022

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Verified Customer

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Jerome San Antonio, TX

I've used the app to monitor and it has worked very well, very simple, very easy and I'm impressed. They had it up very quickly, no issues. No issues with customer support, everything went very smoothly.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Jerome! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Rick Wolfforth, TX

The equipment seems pretty durable. It went well.

10 months ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Rick. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Rosanne San Antonio, TX

Very, very quick response. It was like five years ago, but I remember it being a quick process. I've gone through like two to three inverters since the install. Their customer service is great. I just don't know why the inverters keep failing. But other than that, I'm happy with them.

10 months ago

Reply from Pure Energy

Thank you for your 5-star review, Rosanne! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Adlyn San Antonio, TX

The installation process was great in terms of measuring, then putting them up, and then the other guy going to get the electrical part ready. We were told that they would contact us after installation to help understand the app and things, but they haven't yet.

10 months ago

Reply from Pure Energy

We're glad you took the time to tell us about your experience, Adlyn. Customer feedback is very important to our business, and it helps us a lot! We're glad to hear that you were comfortable and satisfied with the services we provided. We hope you'll think of us again if you need anything else.

Nov. 22nd, 2022

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Verified Customer

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Raul Corpus Christi, TX

We did have some hiccups in the beginning when we first enrolled with Pure Energy.

10 months ago

Reply from Pure Energy

Thank you Raul for your feedback. Please reach back out to us so we know what hiccups you may have run into? One of the most common hiccups is the amount of time for the installation. This relies on the Utility company speed to approve the homeowner going Solar.

Nov. 22nd, 2022

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Verified Customer

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Jeannie Edinburg, TX

The salesman answered my questions properly.

10 months ago

Reply from Pure Energy

Hello Jeannie. Thank you for your feedback. If you still have questions please reach out so we can answer them for you. We strive to communicate and lead the industry in customer service.

Nov. 22nd, 2022

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Verified Customer

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Nita

They did a lot of work in a short amount of time and did a great job of cleaning up.

9 months ago

Reply from Pure Energy

Hi, Nita. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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John Bulverde, TX

It took a long time. I signed up and then 7 months later, we finally started the installation process.

9 months ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Richard San Antonio, TX

It was pretty fast, the quality was pretty good. They work with me pretty good on behalf of questions I had.

9 months ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Rhonda

When I messaged I did get a response, but I was not told the correct information. They need to explain the process correctly to people when they're getting it.

9 months ago

Reply from Pure Energy

Hi, Rhonda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Rebecca Hockley, TX

The customer service, they can't get back with me most of the time. Communicate better with your customers.

9 months ago

Reply from Pure Energy

Hi, Rebecca. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Juan

The sales guy was real knowledgeable, I already had his personal cell phone number where I can text him personally. He will reply to my calls immediately. As far as the installation, it just took forever to get it approved by the city, because there were some issues that Pure Energy didn't know about the city codes here. As far as I know, the panels are really high efficiency and they're very durable. My electric bill got reduced to almost $200 a month.

9 months ago

Reply from Pure Energy

Hi, Juan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Henry Wichita Falls, TX

So it's good, but the customer service I don't like too much.

9 months ago

Reply from Pure Energy

Hi, Henry. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Christopher Flores Victoria, TX

Keep your promises on your self pitch. Until my issues are taken care of, I'm not gonna recommend them to anyone.

9 months ago

Reply from Pure Energy

Hello Christopher Flores. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Keneth Lorena, TX

Anytime I call, any question, they were ready to talk to me. They didn't have the solar panels in so they got everything ready the first day, and the second day they were able to come out and finish it.

9 months ago

Reply from Pure Energy

Hi, Keneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Ryan Amarillo, TX

Installation seemed pretty smooth. They came in and set up ladders and everything. It's pretty steep so they set up stuff so they were safe. They're pretty fast. It was maybe 4 hours they were on site and it was done, up and running, and then they had to be connected or turned on the next day.

9 months ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Kenneth

They were able to meet their requirements for hours of direct sunlight by putting in 3 sets of panels instead of just 1 so they were able to work around my trees. I thought they were really great. They updated me in terms of the progress, everything they had direct control over.

9 months ago

Reply from Pure Energy

Hi, Kenneth. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Annie

The promise that they gave me is actually not true because all the problems they told me hasn't been completed. They promised me that I don't have to pay 6 months. If I refer to somebody I can get $500 and those are not being met. And then it took forever. It took 3-4 months for the solar system to be activated.

9 months ago

Reply from Pure Energy

Hi, Annie. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Carla San Antonio, TX

The people from Pure Energy let me know when they were gonna be coming by and pretty much took care of it along the way. They coordinated with our energy company here in San Antonio, which I think was like the biggest issue when it comes to installation and they took care of all of that for us, and even helps us pay for our energy bills, so that we didn't have to pay bills.

9 months ago

Reply from Pure Energy

Hi, Carla. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Maria E Corpus Christi, TX

The customer service is terrible. When I have an issue, I call them, they translate with the other person I've given my concern and I don't get any response. I have to call every other week, so I'm not happy with the customer service.

9 months ago

Reply from Pure Energy

Hi, Maria E. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Edna San Diego, TX

They lied to me, that was not right. He said that he was going to pay itself. I was only going to pay $118 and I only get $95 of light a month, that's what I would get for $120. No more than that. Now I'm gonna have to pay $207.

9 months ago

Reply from Pure Energy

Hi, Edna. Your feedback is highly appreciated. Thank you so much for the review! We do not have your last name to contact you.

Dec. 6th, 2022

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Verified Customer

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Adam Abilene, TX

The installation process was pretty quick and painless. They brought panels out one day and then the installers came out the next day and put everything together. We did have to get the permit process done after they were put up, before we turn them on, but other than that, everything was pretty painless.

9 months ago

Reply from Pure Energy

Hi, Adam. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Pete San Antonio, TX

When I would call the representative, if I couldn't get a hold of him, I left a message, he was able to respond back almost immediately. So the customer service response from him was excellent.

9 months ago

Reply from Pure Energy

Hi, Pete. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Deandre Temple, TX

Anytime we've had any questions, they've been answered pretty quick. They kinda talked us out of getting the battery box or whatever it is and I think we really should have gotten that.

9 months ago

Reply from Pure Energy

Hi, Deandre. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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A. San Antonio, TX

Installation went smooth. It was fast, it exceeded my expectation. I would like the app to be kind of modified to have more features that help you to read more of the readings, the watt, kilowatt things. But apart from that, everything is good.

9 months ago

Reply from Pure Energy

Hi, A.. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Adrian Waco, TX

It looks good. We just got installed, but it all looks pretty legit. Installation went very smooth and fast and efficiently.

9 months ago

Reply from Pure Energy

Hi, Adrian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Jason San Antonio, TX

They seem to be pretty attentive and had answers to the questions that I had about the system and the process. I think the biggest issue that we had was just waiting for our local energy provider to certify the installation. That took the longest but as far as everything else, that went pretty quick.

9 months ago

Reply from Pure Energy

Hi, Jason. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Troy Saint Hedwig, TX

It was pretty quick, pretty painless. It happened in stages, first thing was they came out, put on the panels and then they hooked up the boxes to the side. They calibrated them, commissioned them, and then we started benefiting. It's only been a few months that we've actually had it installed and really been using it, but so far on our first electrical bill, we saved $150. They were very attentive to ensuring everything was accomplished and helping us through our problems that occurred along the way with technology. Our salesperson Celeste, just spectacular. Explaining it 5 to 6 times so we understood everything.

9 months ago

Reply from Pure Energy

Hi, Troy. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Leah San Antonio, TX

It went rather smoothly. I think they were there for maybe one whole day from early morning until it started getting dark at night. They actually had inadvertently broke a window, but they did replace the window that they cracked, so other than that it was a smooth transition. They cleaned up everything afterwards. Very polite, very thorough.

9 months ago

Reply from Pure Energy

Hi, Leah. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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