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Project Solar

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89 User Reviews

7.0

Overall Score

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LAST UPDATED: March 26th, 2023

Project Solar is a professional solar installation company that also offers customers a do-it-yourself option.

Founded in 2016, the company is dedicated to reducing the cost of going solar by reducing overhead, streamlining its lean infrastructure, and doing away with the door-to-door sales force so many other solar companies have come to rely upon. Instead, the company employs a salsmen-free calculator that pulls from multiple government APIs to accurately measure and predict the solar performance of a given customer's roof. In short, Project Solar can give homeowners an accurate solar quote in real-time. 

Through its expertly designed solar panel systems, Project Solar aims to not only make solar affordable, but also accessible to anyone wishing to save money on their utility bill and achieve energy independence.

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The Good

  • High-Quality Solar Equipment
  • DIY Solar Option
  • Transparent Pricing

High-Quality Solar Equipment

Project Solar sources its solar equipment from a number of top-level manufacturers. It’s standard solar set features panel from Jinko Solar, which come with a 25-year equipment warranty and an energy efficiency of more than 20 percent — considered an elite rating in the solar industry. The company also uses Enphase micro inverter modules and ranking equipment from industry leader Iron Ridge that can be affixed to either asphalt or tile roof types.

If customers wish to upgrade their panels, Project Solar has partnered with the following manufacturers:

  • Aptos
  • Q CELLS
  • LG
  • Panasonic

In short, regardless of budget, Project Solar has a solution for everyone. 

DIY Solar Option

Project Solar aims to turn the traditional solar business model on its head by providing customers with the option to install the solar PV system themselves. To accomplish this, and make the process as simple as possible for customers, Project Solar’s expert team handles the design, engineering, permitting, and final electrical work.

Meanwhile, all the customer needs to do is climb up on the roof and affix the mounting equipment, screw on the solar panels, and run the wires to the home’s electrical panel — and save thousands of dollars in the process.

Transparent Pricing

Because Project Solar makes its solar energy systems available to DIY enthusiasts via delivery, the company has applied and disclosed a flat-rate pricing model to help curb the cost of adopting solar energy.

The company does not discriminate based on state incentives, and calculates its price in terms of price per watt — meaning the cost of equipment and/or labor per watt of clean, renewable the system is designed to produce:

  • Equipment — $1.19 – $1.40 per watt
  • Full-Service Installation — $1.54 – $1.75 per watt

All of these figures reduce significantly once state and federal incentives (like the Federal Tax Credit) area applied. Once the customer is ready to move forward with the projected quote, Project Solar requires a $100 deposit.

As a bonus, Project Solar provides customers with a free solar ROI calculator that analyzes roof layout and past utility bill costs to produce a custom solar system built for maximum solar savings.

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The Bad

  • Only Available for Purchase or Loan
  • Additional Fees for Non-Standard Solar Panels
  • Average Workmanship Warranty

Only Available for Purchase or Loan

Project Solar’s systems are only available for purchase or solar loan. And as Project Solar is mainly interested in helping customers take full advantage of all available solar incentives — many of which are only available to customers who own their systems — the option to rent a system via solar lease or buy solar energy via a power purchase agreement (PPA) is not a part of the company’s financing product.

Instead, Project Solar requires a $250 deposit from both DIY customers and homeowners interested in full-service installation. For DIY customers, full payment (either in cash or via a solar loan) is required before parts can be delivered; for professional installation, half the payment is due upfront and half after the system has been installed. 

Additional Fees for Non-Standard Solar Panels

Customers should be aware that if they opt for panels from Panasonic, LG or any other manufacturer not mentioned in Project Solar’s standard set, the price of their solar panel system will increase.

This price variance is true of all solar panel installation companies. That said, Project Solar’s standard package with panels from Jinko Solar will satisfy the energy needs of most customers.

Average Workmanship Warranty

Though the company focuses mainly on designing systems that almost any homeowner can install without professional help, Project Solar does offer professional solar installation services, with a workmanship warranty of 10 years — considered the industry average.

Most solar companies warranty their systems against damage or errors caused during the installation process, as well as the cost of accompanying maintenance, for anywhere between 5 and 25 years.

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The Bottom Line

Project Solar has a unique approach to solar installation that translates to greater savings for everyday customers. Its top-of-the-line solar equipment and flat-rate pricing model are attractive selling points for DIY enthusiasts and solar supporters alike.

Customers should note that solar lease and PPA options are not available through Project Solar, and they are encouraged to read verified Project Solar reviews to see if this company is right for them.

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Message from
Project Solar

Project Solar is doing things differently. With a completely digital solar sales process, we've cut out the door-knocking salesman to offer the lowest price solar in America.

Our advanced quoting calculator pulls from multiple APIs to analyze your roofs sun exposure, local utility rates, specific usage, and state and federal tax incentives to give you a real time quote without ever having to talk to anyone.

From there you can pay a $100 deposit to get paired with a dedicated account manager and begin your solar project.

This substantially more efficient process allows us to sell solar for half the national average, bringing our average price per watt down below $2/watt before incentives, fully installed.

Unique to Project Solar, we offer both full service install and DIY, nationwide. We transparently display our consistent pricing and premium equipment and encourage customers to shop around.

With a focus on efficiency and PERFECT customer satisfaction, we're building the future of the solar industry. You're going to LOVE going solar with Project Solar.

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User Reviews

Star Rating

3.9

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89 Reviews

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53%

4 grade

20%

3 grade

7%

2 grade

6%

1 grade

15%

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Nate Genung Covina, CA

The price was appealing. Customer service and communication was horrible through the design, delivery, installation and permitting process. Project Solar either didn’t listen to my requests, or didn’t communicate them internally between their teams. If Project Solar could improve their project management and communication, they would be a great option. My requested equipment placement was repeatedly ignored. They permitted the equipment in a location I didn’t agree with, then tried to charge me an additional fee for design changes. After confirming an installation date, the equipment was not delivered. There was no availability to reschedule the install for about two weeks. We had to change our family vacation plans and reschedule flights to get home for dates that they had availability to install the system. Project Solar refused to reimburse the cost. They frequently blamed the installer for communication issues, though a majority of the miscommunication issues through the project seemed to be Project Solar’s responsibility. We started this process in June 2022. It’s March 2023 and the project has not been completed. The system was functional for a while but has been non-operational for over a month. I’ve contacted Project Solar about six times in the last month and they did not respond to the first five attempts. They responded to the most recent call but have not yet scheduled repairs. Two failed inspections so far - because there was no attempt to fix the items that failed the first inspection before the second inspection. They told me they were scheduling a third inspection and I reminded the Inspections Team that they needed to address the issues that failed previously.

2 days ago

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Reply from Project Solar

Hello Nate, thank you for sharing. We strive to offer a positive customer experience, and we're sorry that we have fallen short in this instance. We are reviewing this information with management, and we'll be in contact with you directly to work towards a solution. Please feel free to contact us at [email protected] in the meantime. We will be in touch soon.

Mar. 28th, 2023

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Laura Gomes Oroville, CA

Absolutely terrible experience spanning seven months. Delay after delay, excuse after excuse. Terrible communication resulting in multiple errors and missteps, so many inspections the county told us to stop wasting their time, people showing up with no notice and no knowledge of the deficiencies called out by the county (despite numerous emails, voice calls, voicemails and texts from us), multiple promises the issues would be taken care of, then the exact same outcome. Told the electrical service was fine, then told the main panel had to be replaced, siding was “repaired” with wide swathes of goop so unsightly we’re paying a contractor to repair it, the loan rate was about to expire because of their many errors so they told the lender the job was complete (so we now get to pay interest on a system that wasn’t even working). If we had it to do over again we’d insist they remove their equipment from our roof and choose a more professional, reliable company. The worst experience we’ve ever had with a contractor. Cannot advise you strongly enough to look literally anywhere else.

1 week ago

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Reply from Project Solar

Hello Laura, thank you for reaching out. We are currently working with you directly to solve these issues to the best of our ability. We appreciate your patience and willingness to work with us on this, and we apologize for the negative experience you've had with our company thus far. Our Customer Satisfaction Team will continue to coordinate with you; we are committed to providing a satisfactory resolution as soon as possible.

Mar. 28th, 2023

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PhillipB Los Angeles, CA

I cannot actually explain how bad my experience has been. Discussions in June of 2022, contact signed July 1 with a promised install of two weeks. Install finally began October 7th. Failed inspections through December 2022, and here we are in January 2023 and still haven't submitted the paperwork to enable the system. There has been zero communication beyond their initial lies regarding the install schedule. This has been an absolute nightmare.

2 months ago Edited January 30, 2023

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Michael

They're very attentive and want to solve your problem. They're very hands on and care about the individual customer, but because they're small, there was a onetime organization issue that caused confusion and made it hard to get in contact with the right person. I check the system every couple of day on the app. It gives very good details on the production: which spots on the roof are getting more sunlight and it aligns with what we're seeing from our electricity from our utility company. The team of contractors came out and installed the panels in one day. They had to make minor changes to the design because of something on my roof that they weren't aware of. They also changed the person in charge- he was really nice and helpful and talked with us a lot so yeah good experience

10 months ago

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Alan Hofmeister Belvedere Tiburon, CA

Contract signed on May 28, 2021. Incompleted Installation March 2022 Completed Installation February 2023 Still waiting for PTO..... This has been the worst experience EVER. If I ran my business like this I would be bankrupt. The major problem is that no one comes to your house to spec the system. They base it off Google Maps and the photos you submit. When the installer arrived they couldn't complete the job because it wasn't spec'd correctly. The installer quits their contract with ProjectSolar because this is an ongoing problem with mutiple customers. ProjectSolar now takes months to find a new installer to complete the job. When the new installer arrives they realize it hasn't been spec'd correctly. Hence delaying the installation another few months. Finally after 10 months from the initial installation the system is correctly installed. Now I am being told by ProjectSolar that the PTO is at the mercy of PG&E. While PG&E states a PTO takes 5 - 10 days from application submission. Based on ProjectSolar's track record I am suspecting that the application has not been submitted yet as it has been almost a month since the install was completed. They may be great for some customers, but they completely dropped the ball with this customer.

3 weeks ago

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Reply from Project Solar

Hello Alan, We appreciate your review, and we apologize for your frustration with this project. Our management is looking into these issues, and we'll reach out via a direct channel soon to discuss these matters with you. As a partial update, it looks like PTO has been applied for, and we hope to have approval in the next few days. Please reach out to us at [email protected] with any further questions or concerns.

Mar. 9th, 2023

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SF Bay Area Customer Walnut Creek, CA

First off they were about 1/2 the cost of Costco SunRun, Semper Solaris, and SunPower for equivalent power. Once all the documentation was collected the install process was quick and professional. The system has been online for 8 months and has generated 7.8MwH. The home has consumed 3.3MwH in that time with AC running for weeks with temps over 90 and going over 100 degrees. And our Oven and Dryer are electric. (Gas Heat and Hot Water). We got monthly email notices from PGE that our bill will be $500 for the month. Then the bill comes and gas and electric are less than $50. Last month it was $10, August was $14. (PGE must capture consumption and only net the energy sold back to them at the end of the month). Question: would you pay $10,000 (6KwH system) to never have another electric bill? PGE electricity costs have more than doubled in the 20 years we’ve lived here making this an easy investment. This is our 3rd with solar and the lowest cost to install. We expect a 4-5yr breakeven. One way they save money is avoiding multiple trips to inspect the site. That’s on you to take pictures, fill out a couple forms, and keep the project moving forward. Start to finish (after doing cost and reference checks with all the suppliers, and several design reciews) was about 3 months.

5 months ago

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John

Almost all of it was excellent, but there was one little glitch and I don't know if that has been corrected. Installation went extremely smoothly, the materials all arrived and the workman who came to install came in the morning. I had to go to the airport and so I wasn't there during most of it by the time I got back picking up my passport at the airport and coming back in the afternoon they were almost done. It was a group of five who came out, and the installation was done very very effectively. I looked at it and the workmanship is all rated excellent. The equipment does function properly, but the connection between the inverters and the matching of the inverters with the panels could possibly have done better.

10 months ago

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Dhiren

Good corperation, the project got delayed a little, but it may be partially due to some people not being available due to Covid or otherwise but generally good customer service. Very smooth. They give us the best panels, their workmanship was good and overall all the equipment they provided and all my current inverters are all good quality so I think it worked out. My experience was excellent.

10 months ago

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Anthony

The process was challenging, sometimes the communication was terrible. For example, there was a lack of communication between the product seller pm and myself and there was a lack of communication between the project solar pm and the installation company. And then, in the installation, I understand there were changes made, but I wasn't consulted. The installation didn't follow the drawings fully. Generally, I feel like the process was not managed well. I think they did a good job on the physical installation. They painted everything well and everything is secure and safe. I will say that Project Solar has high quality panels, an excellent warranty, and the fee system has great software. It's been a pleasure to work with the software.

10 months ago

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Raheem

There was great customer service at every point throughout the whole process. The technician on the phone followed up with me when he noticed that my system was offline. Everyone was very thoughtful. I like that the app interface is simple and easy to use. I would recommend Project Solar to a friend.The installation process was very quick, smooth, and seamless. All the technicians that came to install were always very kind and tidy so it was a great experience. Overall, I am very satisfied with the work that was done.

10 months ago

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Ricardo

More reasonably priced than competitors. Every time I called when I had a question or even an email they would always respond to me pretty quickly in a timely manner. It was pretty straightforward.For install I just basically opened the house for them and they just did what they had to do. Everything was pretty smooth other than a big issue with the city permitting but other than that that's the city issue it's not really an issue with project solar.

10 months ago

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Shawn DeLand, FL

My project took over a year, account reps changed more than a few times, and then in the end it was a lot of stuff that was overlooked that I had to deal with after the fact. Install was troublesome. The installer took Three weeks with almost zero communication. They would leave and I had to find out when they were coming back after all that it took them two months to come replace the faulty main breaker, which was dangerous because the equipment could not be shutdown if the utility company needed to. I would be liable if anyone was hurt on working on the line So it was kind of bumpy all the way from purchase to install. The equipment is from a well tested industry, standard stuff, no complaints of hardware whatsoever. Wish it had gone a little smoother 🤷🏽‍♂️

10 months ago Edited May 16, 2022

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Joe

Project Solar has good equipment. I would recommend Project Solar to a friend. The cost is good. There was a slight lack of communication in the delivery process, but I was very pleased with the workers' persistence and staying on the job.

10 months ago

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Mike

It was going good but when it got to the installation it got to be really screwed up. The installation process was very long and unorganized. It took 3 months from the time they all agreed to the time of installation and currently I still have one that's bad and I can't seem to get it replaced. But they did call me and answer my question when I had one.

10 months ago

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Josh

Overall I had a good experience with Project Solar, but sometimes it took them a while to get back to me. Some mistakes were made during the installation process but they were very upfront and took responsibility for it. They replaced the thing that they had damaged and made it right.

10 months ago

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Luis

they're using the best equipment from the market right now at a better price than every other company that quoted us. Basically, I ordered all the materials from Project Solar. They got delivered to my home and I installed it myself. A couple weeks later the electric company came by and hooked it up.

10 months ago

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10 months ago

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Wade

I was able to pick whatever I wanted. The install was done in about a day and a half and it looks great. Most every time I called I got somebody on the phone, only a few times I had to wait for somebody to call me for day or so.

10 months ago

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Henry Smolinski Paramount, CA

Worst mistake I made in deciding to go with project solar in 2022 my electric bills cost me more then ever buyers remorse.

3 days ago

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Reply from Project Solar

Hi Henry, thank you for reaching out about the issues you've experienced. Our Maintenance Team has been notified, and they are working with you to make sure your system is working properly. We appreciate your patience, and we hope to provide a resolution as soon as possible.

Mar. 27th, 2023

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Dave Chesapeake, VA

If you want to save money by installing the system yourself but want it properly engineered and permitted, with quality components like microinverters, then Project Solar is your path.

9 months ago

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Will Seale Indiana, PA

Project Solar provided good equipment and support and the lowest price. I am really happy with the Solar Array that we now own and I installed it myself with their support. I recommend them as a good company to work with.

10 months ago

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Trevor

I don't have any issues with Project Solar. I contacted support for a question at one point and they responded quickly. The product was quick to install and the installers were nice and courteous. Everything went well.

10 months ago

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Corbin

I have had no problems with customer support, they were really responsive and they always followed up with any concerns that I had. The product is very high quality. I think the only thing that was a little bit disappointing is the installation crew left a little bit of a mess. They didn't clean up everything.

10 months ago

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Claridge

There was a slight lack of communication but other than that it was a very good experience. They were very clear with what they needed when they communicated. The material is top notch and the process of installing the panels went very smoothly.

10 months ago

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Anthony

The installation process went great. Their service always came in a reasonable amount of time. The only problem I had with them was that sometimes it was hard to communicate with them.

10 months ago

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Neil Martin Sebastopol, CA

Excellent communication, no surprises, very good prices, friendly staff. Overall a great experience.

1 month ago

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Reply from Project Solar

Hey Neil, thanks for sharing this review! This is exactly the experience that our team strives to provide, and we're thrilled to get this feedback from you.

Feb. 22nd, 2023

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Amber Beauchamp

I paid 15,000 for my system and they installed it and failed multiple inspections and even after my system was installed my electric bill was still $175 and now project solar is completely ignoring all of my emails and calls for the last month. This is absolutely ridiculous and unprofessional.

1 month ago

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Reply from Project Solar

Hello Amber, We apologize for the issues you’ve had contacting us—if you’d like to contact our team about your project, please feel free to use the chat bubble on our website or email us at [email protected] From here, an agent can assist you with your request. After further reviewing your account, it looks like our Inspections Team has been looking into this issue with your jurisdiction, and we hope to have your system up and running soon. In the meantime, if you have any further problems getting in touch with our team, please reach out to [email protected] so we can connect you and escalate things as needed. We appreciate your patience throughout this process, and we apologize again for the difficulties you’ve experienced. We are dedicated to providing a positive customer process, and we will pass your feedback on to our management so we can improve.

Feb. 21st, 2023

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Lupe Gonzalez Los Angeles, CA

-So far my experience has been sloppy and uncoordinated. I wrote to the company last week & they're just barely getting back to me this week. -Had a male knock on my door one random morning & state they were there to install the solar. I had no idea of this appointment - I was just out of the shower. Happened to be off, luckily I was there. Talked to someone on the phone from Proj Solar after the fact, that confirmed the install appt. -Then, a couple of weeks later, once again, a random visit by someone who said they were going to inspect the solar panels installation. My entire household had covid, very inconvenient once again. I would've liked to have been informed, I would have postponed the visit to when we were cleared so that I can also participate in the inspection & have my questions and concerns answered. -Male who came out to do the inspection sat in front of my house, apparently waiting for another guy. When the second gentleman arrived they both just helped themselves to my backyard. (Leaving the gate open when we have a dog who likes to run out, by the way.) -I asked for a rep to come out and go through the system with me, & answer any questions or concerns I have. -Now, I'm being told the following by Project Solar: -"Unfortunately our installer will not come out to just explain how everything works. It's frustrating, but because they run such a tight schedule, they base their day to day events around installs where they will get paid rather than visiting customers' homes to answer questions. Even with every other job, they do not do this even with the customer being out there at time of installation. Contractors have less of a friendly mindset and are focused on just showing up and getting the job done." " It sounds like Jared did not update you adequately in regards to the dates of installation and inspection. I apologize on his behalf. I understand that can be extremely frustrating." -I'm being pressured to sign off on the contract by the finance company (& rightly so, they just handle money) but I'm not comfortable doing so when I know nothing about what's going on w/the solar panels. -I had to ask for paperwork from the inspection & it lists the previous owner. I've owned the home for 7 mo. And no one caught it from Project Solar? * Their website listed a $500 referral bonus. I also noticed once I clicked to another screen, the referral bonus dropped to $300. (Yes, I know, I'm complaining about customer service & debating referring. BUT I love solar, drive an EV, & their price is good. I was willing to give them a chance, hoping their cust service would have improved. In a previous conversation, one of the Proj Solar employees told me they'd be making changes to improve response) -I screenshot the website & sent the link to my representative. This was their response: I just spoke with my manager. We appreciate you pointing out that mistake on our website. I have notified management to update that so it is accurate! We are so glad that your experience was good enough to want to refer a friend! I was under the impression that you had a bad experience based on what you had expressed to me and the review you left. Because this review reflects poorly on Project Solar, we wanted to ask and see if you would be willing to change or delete the review if we give you the $500.00 referral bonus even though we typically only offer $300.00 to customers for referrals? We definitely appreciate your support and business. * Seems they are trying to buy my review. * Next, I noticed I was quoted & charged for 21 panels. Noticed I only had 18. Sent an email 9/9/22 asking about the discrepancy. No response. Sent another email on 9/14/22, no response. Finally, sent an email on 11/21/22 and got a response today. They're telling me I was notified in 2021 that the solar panels' SIZE CHANGED (not the quantity). (Can confirm receipt of email stating the SIZE had changed, not the quantity. * In the last 3 years, they have 15 BBB complaints! * Good price, seems like a good product, REALLY BAD CUSTOMER SERVICE! Beware of that!

4 months ago

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Gabe and Becca

They get more than one star because they were cheaper than what I've been able to find. That being said, be careful. It seems that others had a good experience, but not me. By the looks of it, it appears others are experiencing the same thing as me. Which is the following: you wait for six months for "permitting". I've finished my basement and pulled many permits. It is usually approved immediately in my justification. When speaking with project solar, you finally get to the bottom of it, they don't really have people to install. Finally, they switch out the equipment on you without saying anything. They quote you on the good stuff, then change it when it comes to final billing. When I pointed it out, they corrected it and sent be the invoice with the original equipment. I paid and then shortly after, the product was delivered. I was impressed with how quickly it came after paying. But that was premature. One pallet contained the inferior panels, the other the ones I was quoted on. I guess they were hoping i wouldn't notice (and i wouldn't have if they had had the permits actually completed). The installer they contacted was unable to install the system because they were unable to complete the permits! Now I have pallets of panels in my garage that have been sitting there for a couple of weeks with no end in sight of when they will actually be able to get their act together. They have no motivation now though as they've been paid. I will be filling a law suit locally soon if they don't fix things very soon. I've contacted them through email and they do not respond. The only person you can actually reach by phone is their billing department. I guess they want to ensure they are able to take payment!

4 months ago

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Eric Johnson North Salt Lake, UT

Price was good but installation started out shakey but improved. The installer was a sub of a sub of a sub who apparently wasn't dedicated to the project. Ultimately it turned out good though.

9 months ago

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Joseph

I like the equipment that Project Solar uses, I have been happy with it. I don't remember having issues with the installation process, I have used Project Solar for almost a year now and everything has been fine.

10 months ago

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Robert

I had lot of questions and then we saw they no longer called anybody I had to do everything, so I was little bit disappointed with the changed of policy to that. Installation went fine.

10 months ago

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David Mead Denver, CO

Great price, horrible customer service. Delays due to incompetence over and over again. Swapped panels at install without knowledge, roof leak after install, microinverters not working at PTO. Unable to get replies back from the company to get my problems fixed. The day of this review a manager that could actually assist reached out. Compensated me financially and was able to get the job done shortly after. Project Solar stepped up with permits, and signage when the installer wouldn't respond. Reaching a manager that would actually respond didn't happen until my review. The product is good, getting to this point was painful. Happy to be done and happy that the panels are working as they should be at this time.

7 months ago Edited September 19, 2022

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Hoa Pham

High quality, good price but slow process. It took 6 or 7 months to complete the project. Project Solar changed the way to interact with customers which is good. Before that just 1 request took me up to 2 or 3 months to solve and i ended up paying $300 more for thing which my Project Manager said it was because i requested it. I could have not paid that money if he really listened to me. I emailed 1 or 2 times to PM every week, he only replied back 1 time at the end of a week. Sometime it took 2 weeks to get a reply. It caused a simple request taking 2 or 3 months to solve. Project Solar has just changed its customer service process. Whenever a customer has a question, now he or she just needs to send that question to a live agent and get reply right away which is much better.

8 months ago Edited February 14, 2023

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Reply from Project Solar

Hi Hoa, It looks like your project was completed a few weeks ago and it looks like we were able to avoid upgrading your service panel by installing a subpanel instead of a line-side tap. We hope your experience improved and that you will consider revising your review. Thank you for your business and please let us know if you ever have any system issues as we are here to help for years and years to come!

Feb. 9th, 2023

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Steven Phoenix, AZ

Great company to work with the price was right and installation was a breeze. Only issue was an error on the final inspection card that was sent to the electric company which delayed PTO by about a month or so. I was given a discount on my final payment as a result of this error. Over all I would recommend this company to anyone looking for solar. I had three estimates and Project Solar beat all three estimates hands down!!!

9 months ago

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Allen Ruppert Port Saint Lucie, FL

Project Solar helped me to DIY install my own solar array. They are a team working together to make this happen across the US and they were very helpful every step of the way. They helped do the parts I really didn't want to do like organizing the permitting with the local utility and county and also organizing the delivery of all the needed materials to my house at their Bulk savings prices. They offered many additional services along the way like professional installation and the ability to install on ground mounts instead of roof racks and most importantly always held an open line of communication for any questions I had.

1 year ago

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Noel D Canyon Country, CA

TLDR: Just do it. You're not going to find a cheaper option than Project Solar (literally 50% of other installers), and they handle everything. My wife and I were interested in solar, but after having two installers quote us $28k and $34k for similar-sized systems, we just had a hard time justifying the investment. A few weeks later, I saw an article in LA Weekly about Project Solar. I went to their site to submit a request for an estimate, and it came back just shy of $15k. I was shocked! How could they be 50% of the cost of other installers? I searched online for as much info as I could find on the company, trying to prove to myself their legitimacy. I went as far as to look up their employees and founder on LinkedIn to ensure that this was a reputable installer. Having convinced myself, I submitted the $100 deposit, and Project Solar got right to work. They set me up with an account manager within one or two days, and they started the entire process of architectural designs and permitting. I also had to get HOA approval on my end. But about two months later, Project Solar confirmed my install with a local installer. They came out on a Saturday and got everything up and running in about 6 hrs. The system even looks sleek! From there, it took about a week for the City to inspect and sign off on the system, then an additional two weeks for our utility company, SoCal Energy, to grant in the final approval to operate. Start to finish. Everything took about three months from my initial deposit, just in time for the summer heat (and higher electric rates). So far ever saved about $200 on our electric bill, and have produced more energy than we've used, so we expect a credit back at the end of the year (amount TBD). I exchanged 80+ emails, numerous calls, and several text messages with the Project Solar team throughout the process. They answered every single one of my questions and held my hand throughout the entire process. A few emails went unanswered a day or two longer than I would have liked, but, honestly, I couldn't be much happier with the team. If you're on the fence about using Project Solar, do it! You're not going to find a cheaper option, and they'll handle everything for you.

1 year ago

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Eric Salisbury Sacramento, CA

Honestly, project solar is exactly what I have been looking for… I have wanted to “go solar” but the quotes were always crazy high. After receiving 3 quotes for over $40,000 from different solar companies I had pretty much given up on buying solar. Then one day, I saw a project solar Facebook ad and my quote was so low I thought it was a scam at first. My concerns fled quickly as I spoke to Project Solar staff and everything came together really easy! They handled all of the permitting and paperwork for me and I got my entire system installed for just over $19,000 (without me lifting a finger because I did not choose the DIY option). I would absolutely recommend Project Solar to everyone… in fact I already have to several people!

1 year ago

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slim shadisky Bethesda, MD

project solar's horrible customer service and incompetent staff ended up costing me countless hours over the course of five months. from the outset, it was the most painful experience. My own boarding specialist had only a cursory knowledge of design and permitting standards in my jurisdiction, and formed project solar that I wanted to maximize solar productivity by putting as many panels on my roof as possible the first design presented to me, was that of a 6 kW system. Huge spaces on my roof were devoid of panels after waiting a week I was told building code, required fire setbacks in the areas where no panels were placed after pulling the code and reading it myself it was clear the design team was confused. But with no direct contacts everything had to go through my on boarding specialist so I was forced to convey my concerns to the on boarding specialist, who then intern spoke with the design team and then got back with me. It took three or four days to answer simple questions. The second array design was an 8 kW system yet still much of my roof was unused and for no apparent reason on multiple occasions, I was told by the on boarding specialist the design team did not feel comfortable. What a bizarre standard to use in designing a solar array … one would think Either it complies with building code, or it doesn't yet that seem to be the mantra, we don't feel comfortable. I even offered to place money in escrow to cover any cost related to the resubmission a plan to my local permitting division should the original plans be returned. after explaining to my own boarding specialist how simple the requirements are in the code. I finally received a 10 kW system design yet large amounts of empty space remained. I was then told the design team I was questioning whether or not my home was permitted properly. What was meant by this I still have no idea. I was then informed by my on boarding specialist that additional panels could not be placed in the empty areas because the melting system protruded beyond that of the pails of cells and thus required additional space. I asked for images and specs of the mounting system that was to be used so I could see for myself, and never received anything. Doing my own research, I found this not to be the case, and in fact the mounting system to be used. I actually created additional space on my roof… The opposite of what I was told. at this point, I was told take it or leave it without any other explanation other than the design is what the design team feels comfortable with. So after five months and easily over 100 hours I'm forced to walk away. It appears that the project seller does have some happy customers but it's difficult for me to believe.

4 months ago

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Brian Lee Los Angeles, CA

Buyer beware. My experience with Project Solar has been pretty dismal so far and wanted to let the community know what they may encounter when dealing with this company. Their pricing is what led me to go with them as they were cheaper than the local installers, but the pros end there. My system was originally designed around 395W panels, which was indicated in the purchase agreement that I approved and signed. However, it wasn’t until much later on that I discovered that all of the engineering and permitting was submitted with 390W panels, all without informing me of the change. This dropped my expected system size and output, which of course changes your energy generation and payback period. When I inquired into the change and asked to send me another purchase agreement to reflect the reduced system size (and therefore reduced pricing), they simply sent me the same agreement that I had originally signed, asking me to sign again, which feels like bait and switch. I had to firmly state that the reduced wattage panels and output needed to be reflected in the new pricing and agreement, to which they finally sent after claiming it was a “system error” that needed manager oversight. This doesn’t even address the very lengthy project approval time that I experienced with Project Solar. I signed the original agreement in April, and it is now October and am just starting the install process. Many of my immediate neighbors (subject to the exact same approval process as myself), who went with local installers, started their projects at the same time, but theirs were all completed in 2-3 months. After the purchase agreement issue was resolved, which included many ignored emails on their part and failure to adhere to their own timelines on getting back to me with resolutions, they finally scheduled the install date and sent me the initial invoice for the equipment. However, they tried to get me to pay for the sales tax twice, adding it to the total when the sales tax was already a line item. Again, they claimed it was a system error and fixed it only after I pointed it out. The equipment was delivered as scheduled, only not all of it made it. I found this out when the installers arrived and informed me that the Smart Panel was missing and they were unable to proceed with the installation that day. They also let me know that the roofing installation materials were incorrect and were too thick for my roof tile, even though I sent Project Solar the exact specifications of the roofing, down to the tiling brochure which detailed the specifications of my exact tile. I am now waiting for the installation crew to return to hopefully finish in a timely manner. Again, my experience so far with Project Solar has been very poor, and had I known that it would take this long with this many negative experiences along the way, I would’ve gone with a local installer, even if the pricing is higher, because they seem to be much better at coordinating projects. The communication has been absolutely horrific, and the continued failures to meet deadlines, attempts to overcharge, and just plain sloppy oversight has left me with little confidence in Project Solar. Update 10/6/22: Project solar sent the wrong installation materials again, even after the installers sent the exact specifications, and now the project is delayed another week. Update 12/9/22: The project remains unfinished and the Project Solar team is becoming increasingly difficult to get updates from.

5 months ago Edited December 12, 2022

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Justin

Very smooth. I had a switch of point of contact a few times at the beginning of the process. Easy to use and affordable.

10 months ago

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Ihab

The people I dealt with were always courteous and pleasant. Working with Project Solar has been a very positive experience for me.

10 months ago

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Avi

The workers rushed through the installation process which I wasn't happy about. The costumer service is pretty laid back and extremely casual, so there was a lack of customer focus.

10 months ago

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Wolfe-Johnson

There was some difficulty with communication at the beginning. Some expectations on time frames were not made clear to me which caused some discomfort on my end.

10 months ago

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Michael

Customer support was always immediately available. Their product is up to industry standard. Everything with Project Solar was super easy and smooth.

10 months ago

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Amy

Customer Review Video

10 months ago

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Robert Holbert St. Petersburg, FL

I used Project Solar for a 16 kW solar installation on my home in Florida. Their equipment was great, installer did a great job, and the outcome was exactly what I wanted at a very competitive price. There were some unnecessary delays along the way but we got past them and overall I’d definitely recommend them to others for overall value and service.

1 year ago

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L YP Rosemead, CA

The price is super affordable! 1/3 less than other major players. I had a bad experience at the beginning with a project manager who rarely responded. After they changed it to Jentry, everything became different! Mark, the guy who helped me set up the Enphase, was also knowledgeable and responsive. Overall, much better than my experience with other solar companies.

1 year ago

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Ben Budiman San Jose, CA

There is no aggressive high pressure sales with Project Solar. This is my second system, my first one was installed several years back with Sunrun. But, because of COVID, my college age children were back at home, and I worked from home as well. So, our electricity bill jumped up. Since we also may buy an electric car in the future, we decided to add more solar panels. We approached Sunrun, but they can not just expand the existing system since the technology had changed, so it will be a new installation. So, since it is a new installation, we started to shop around. Solar Project by far has the best price. We choose the full installation option, but we still need to do some work like taking a picture of the attic, measuring, etc which is not very easy in my case. The installation took only half a day. However the wait for the system to go online was almost 3 months, and in between we got two/three different project managers. One of them were not communicating well, so I was left in the dark. However, the last project manager, Jentry, is great, and the person that helped me installing the app was really great. So, they made up for the bad experience I had with one of the Project Manager. Overall, the experience were good, kudos to Jazmyn Y who continue to reach out even when she was no longer my account manager. Rudy R from the installation company, Jentry M, and Mark (not sure what the last name is). Thank you.

1 year ago

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S Spring Branch, TX

Let me begin by saying that IN SPITE OF all the issues getting through their process, we would do it again based upon the final product and cost. We were able to self- install an 11.5kw system for about $17,000 plus a few hundred dollars more for miscellaneous supplies. We found the process to be cumbersome and it took us over 4 months start to finish. The actual installation took only three days of that time frame (could have been quicker if we were able to get everything in place before summer arrived, because it was just too hot to work on a metal roof in the afternoons). The planning process was frustrating because it was done only through email. It would have been SO MUCH EASIER AND FASTER to have been able to have a brief phone call or two to clear up misconceptions. To be fair, some of the misunderstandings were on our end but still would have taken just a very few minutes to clear up by phone instead of waiting for a daily email to reply to. Once we were through design, we were turned over to Grant to help us through the process. Still more frustrations, such as having to resubmit information we had provided earlier in the process. Once it was time to schedule installation, the installation company backed out of the contract. Although Grant was working to schedule another installer, we opted to go self- install at that point. Good decision, as it was relatively easy to figure out and saved us close to $6000. Components that were specified for our system were out of stock. Grant was able to find a good substitution and had it delivered within just a few days from Ft. Worth, which saved us waiting for our more local San Antonio supplier to restock. Grant was the saving grace to this whole process. He always answered our phone calls and responded to emails quickly. Had it not been for him, we probably would have thrown in the towel and demanded a refund at some point. Once our system was up and running, we received a call from Mark. He helped us get the enlighten software up and running with just a couple of phone calls. Overall, a frustrating experience but worth the effort.

1 year ago

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Reply from Project Solar

We are so grateful for your patience as we opened this new area of Texas! We're certainly sorry for the craziness, but we are so glad everything worked out and you went solar for the lowest price in the nation. We are working to improve our processes daily, and your feedback has been helpful in driving our time to install down in the Central Texas Area. We appreciate your feedback and business and hope you enjoy your energy savings!

Aug. 6th, 2021

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