Powur Solar

Very disappointed, The fact that I was offered enough panels to produce 100% energy when I reality I’m only producing 30-50%. Right after installation the first few months was great. My electric bill was around $15 a month. Right around June or July I started getting a bill of $70 dollars. Communicated with installation company a number of time till finally they sent a technician to take a look at it. Was never told what was the problem. Ok so then the following month I get another bill for $65. I called and email installation company again, They said that it might be because of my trees blocking the sun. I said well the sales rep knew I had trees but never mention to me that the trees would be a problem. The only thing the sales rep said was to keep my trees trimmed. Which I did right after installation. Costing me $700 . Never heard back from the again. So I got in contact with the sales rep and explained what was going on and he said the same excuse , I need to trim the trees and again I said I did right after installation and have proof. Then he said he will contact the installation company so they can take a look. They came over and said the system is working fine. The only problem is that I’m getting a lot of shade. I said well if my trees are a problem then why sale me a system that cost me a fortune knowing that was going to be a problem? I live in central Florida and I get plenty of sun year round. Just around fall and winter the sun is more south and of course the tress are in the south side of the house. So most of the morning sun is blocked. But how would I known that. I trust your company to know this things. So now I’m only producing around 35-40% energy and still getting a $60 bill plus the loan. So in reality I’m being screwed any ways paying two different company when j thought I’ll just be paying the loan. I feel lied to and taken advantage. I’ve had taken pictures of the roof at certain hours of the day and have seen the sun hitting directly to my panels and when I look on the app it seems like if there was no sun at all. I keep saying to them through emails that I think there is a problem with the panels even though it shows it’s working but I never get a response back. But what do I know. I don’t sale or install solar panels. I guess I’m pretty screwed for the next 20 years. And never had someone teach me how my system or my app works . I do as best as I can using google.

Power has been amazing from start to finish. My consultant has been in constant communication with me. I just received my first electric bill and it’s $13, less than what I was expecting. I can track all of my panel production on my app and they are all producing more than I was shown in my proposal! Great company.

I made a mistake in my review. Even though there was some simple mistakes made the company and the sales representative were extremely helpful! The sales representative worked extremely hard to get me the deal that I wanted. I wish I could go back and remove the previous review now knowing that I accidentally put one star instead of five!

Nothing, they are terrible. They install my system in March 2021 and it stopped working in June 2021, we are in April 2022 and it still has not been fixed. Customer service is terrible, they have no idea what they are doing and do not respond to emails or calls I have been paying double for the panels and my electric utility and they are not even taking responsibility for any of these costs.

Stay away from POWUR under all circumstances possible. My family has had extremely terrible experiences dealing with them since the last week of July in 2021. It has been 6+ months since we first applied for our permits in NJ. It took them from July of 2021 until mid November to have the permits approved which were rejected by the township two times because their inability to follow correct fire protocols. I personally had to visit the township two separate times in order to get to the bottom of why our permits were being rejected so many times and send updates to the team since their own installers were lazy and not following up with our project. On the day of our installation in mid November I was told they would be arriving in between 8-9am on Nov 16. At 8:55 AM I receive a phone call that they will no longer be coming to install because the equipment did not arrive on time. I had taken a day off of work for this and they threw that at my face. Our system ended up finally getting installed on December 14th and we have been waiting for permission to power on but during the final inspection the township did not pass it because of certain fire conduits not following guidelines. During this whole process we have barley been updated or followed up with. We would go over 4/5 weeks without hearing from Ms. Lauren D & Mr. Domenic P. The lack of professionalism and responsibility from this company is infuriating. We were supposed to be installed and able to power on by the end of October at the latest and we are now towards the end of January with absolutely no progress. To top it all of Mr. P gave my family a $250 Amazon gift card for all of these inconveniences which is honestly a smack in the face after all the troubles and inconveniences this company has put us through. Their prices are competitive for sure but looking back I would much rather pay extra for a company that will do the job in a timely and correct manner. Stay away from POWUR. I have friends in the same township who applied for permits in august and were installed by mid/late September and able to operate their systems by late October. There’s no excuse for why our project is 6+ months in and we have yet to power our system on. Obviously they have no idea how to properly manage a project. The installer for our project who’s name was Ed was absolutely atrocious in handling our project and I would highly advise for you to avoid this company at all costs.

Our Solar project got signed in October. We were promised a 4-6 week completion. Our sales rep helped take care of our loan and tried to keep communication with the permit and install process. The team dropped the ball and said they had submitted permits to the county. I checked the status and the county said this was incorrect and it should go through the city. Powur was a via a referral from another friend/neighbor who had his installation without issue. He confirmed that permits needed to go through the city. Our rep followed up and permits were submitted properly to the city. Did they lie about submitting or were they submitted without any follow up or known destination? There was never a reason from the team about what happened. The team appeared to be back on track. Our panel needed to be upgraded (Additional significant cost). Another plan was signed off and resubmitted. Permit was issued. Now there’s a drop in communication about the actual install even though the online process says we have a scheduled install date. The team says there’s a problem with underground wiring to the panel. We live in a residential city with a variety of neighbors getting solar installed without any issues. We’re about to pull the plug because we have no real communication with the team without constant prodding from our sales rep. We’ve consulted with other larger solar installers. They don’t seem to know about why underground wiring would matter. When we signed on in October, we wanted communication above all. This team is crushing that hope that this company is legitimate and will be able to complete the project let alone assist if there are any future issues with warranties or repairs.

We signed our contract in March 2022 and so far we still aren’t on solar. I feel like we have been scammed. Our solar panels so far are purely decorative. Not at all happy.

Never met any deadlines. Would not return my calls. Charging me 2650 to cancel after they continued to push back the project. Did not get a permit for my electrical panel. Worse experience I’ve had with any company. Please be careful with this company.

So usually when something seems to good to be true it is. Everything they sold me sounded great. Well now that my system is up and running "where are the big savings I was told I would see". I rolled in a new roof and financed the solar for 15 yrs. I was told your system would generate 95% solar but more likely 100%. They advised you will probably have at most a $15 bill to pay to electric company. Plus $1000 sign up fee due to being law enforcement. So I did recieve $1000, but now I see everyone seems to get that. I was told you wouldn't have to make a loan payment from 2 months after install. Well 2 months when by and still wasn't on yet. So I had my $400 electric bill plus the loan for $240. Finally everything was turned on and so much for my $15 to electric company. It was close to $150 plus my loan payment. I gave it 2 more months and no difference in savings. On top of this powur subcontracts another company that you have to work with. Then there the trecs. Very confusing setting them up and you have to enter all these different production numbers from one website to another. And it's been 3 or 4 months and being told I won't see them until November. So basically they pitch a great game, but reality your not saving or at least I'm sure not. Kevin R

Worst company ever. From install to service. I have the solar panels for 1 year now . First after they install it, nobody came to show me or make sure it was working. I had to figure it out myself after 2 months of install. The company apologized after I left a bad review on bbb.org and promise to send someone and even issue me a refund for the first 2 months, but nothing ever happened. Now after 1 year, they stop working. The inverted went bad (I had to figure it out). Got a new inverted replaced by Solar Edge and called Powur to send someone to replace it. 3 weeks and they can't still get the post install manager to come or say anything. I wish I had never let my friend sell me this and did more investigation about this company.

My system was installed about nine months ago, still waiting to finish the project. The sales rep,Leesa, originally told me I would be able to monitor my usage, that was never installed. During the install I wanted to add an additional battery and do whole home back up which solar edge made but, Powur wasn’t offering at the time is what I was told, just like they weren’t able to get me the Tesla system in Texas, according to Leesa, which is originally what I wanted. She informed me I could add in the extra battery, whole home back up and new inverter but would need a quote and an additional install. Ok, nine months later I am still waiting for a quote on the addition items I originally wanted and still no monitoring. I believe they use independent sales agents here in Texas and I don’t think that’s the best option as they can’t control their product. Leesa did put me I n touch with another electrician she uses but, he wasn’t interested in the add on and wanted to charge almost as much as the original install. Still not sure why she hasn’t just provided a quote through Powur...

I tried to be patient and understanding with this company. Upfront Zarko is a great salesman. I was promised 3 for panels to be installed. Took longer than expected. I was told that they submitted permit to city and were waiting. I checked in that same week and there was no report of permit attached to my address. Eventually panels were installed. Longer wait than expected. It wasn’t until after install that I noticed that they drilled holes through the open ceiling and is visible from inside my home (I can share pictures if anyone is interested) my beams were damaged and ceiling panels were cracked and broken in half. I reached out to powur and of course they are blaming the contractor that they paid and approved to do the installation on my roof. I had them come out and repair some of the ceiling and they just bonded the ceiling panels with wood glue and sanded it. My ceiling looks horrible and patchy with other cracked spots. There was recently a storm and we had a leak. They blamed the storm for tearing off panels and causing the leak. I don’t believe this as other reviews shows that they have damaged roofing panels before. I am currently reporting this company and contractor to state license board and may pursue legal representation as they do not want to remedy the damage “only what is solar related”. They damaged my whole roof and are denying to fix the leak. MICHEAL M is the rep that I have been speaking with regarding remedying this situation. I hope this long review helps someone. STAY AWAY FROM POWUR! Their 25year warranty is garbage and they will fight you every step of the way.

Great company, good prices, excellent 30-year full warranty, and the best customer service in North Carolina.

cant get ahold of anyone and there are leaks throughout the entire house

From the get go, its been a horrible experience. Numerous delays in getting the system installed, and the company is horrible about responding to requests. Have had the system installed for 3 months and already had several components replaced, but it's completely stopped working now and they aren't responding to my inquiries.

Signed contract in October 2020 and salesperson said will be up and running in 6 weeks. Now Powur company Account Manager says may take 3 months or more That means in 2021 March or April. I may not be able to use IRS TAX CREDIT FOR 2020. AVOID THIS POWUR COMPANY GO WITH A BIGGER CORPORATION.

Got my refund.. Thank you, Lana V. from Powur for excellent support.