PetersenDean

Please read this if your looking into a solar system. I recently had PetersenDean put a solar system on my roof and felt compelled to write a review. Let me start, I consider myself a reasonable person and have only ever written 1 other bad review. But I feel compelled to help my fellow consumers. If I could turn back time 6+ months I would not have picked Peterson to install my solar system. I had 3 companies bid the job in the beginning and went with Peterson because the cost was about the same as others and they installed my roof so they would warranty any leaks or roof damage if anything came up. That was a big deal for me. In hind sign I have very little confidence in the system at this point and am really disappointed by how everything was executed. I will go over the issues that happened to me. Timeframe- much longer than they promised at the sales visit. Incentive (NV Energy portion)- Ended up being about 20% less than the proposal after everything was calculated. I am OK with this because I feel the other companies could or would have had the same things happen. The things that I found extremely concerning are as follows. Install Layout: If I had not be on site when they laid the system out they would have put it on the wrong roof! I literally stop the crew doing the layout and had to walk then through the blueprint they had. Actual Install- My biggest concern. Electrical- Major issues with how the electrical portion was installed. NV Engery had to rewire the main shutoff-done incorrectly. Exposed wire termination in the attic, a number of trips back to make things right. FYI they fired their electrician after my install. Structural- They need to hit rafters in your attic with large lagbolts for the aluminum runners the panels sit on. I inspected the attic side and a large percentage of lag bolt didn’t land in rafters/studs. Just in plywood, I’m nervous for the next big wind storm. They stated they install additional lag bolts but have recently removed a tilt in problem areas then they blatantly lied. Panels- Were installed not flat (looked live a wave on the roofline). I had to complain about it, PD said it couldn’t be done (to hard to get level) initially and it took the crew 10 minutes to fix in the end after I told them I would go up and straighten it out. Panel Wires- Failed inspection first round because they didn’t tie wires to the panels and were laying on the tiles to get abraded by wind. Inspector rejected it immediately. Vents- I don’t feel these were done to code. We will see if I get water, snow ingress this winter, or mice running down them. Update- I had both mice, water and wind ingress in two vents they modified. Roof- Tiles were broken and they didn’t fix all of them, had to clean up trash on the roof after install. Process- Labeling for code was a joke. Took them multiple visits to get write. It almost seem like it was this companies first install. Pretty much everything about the process made me question if spending $30K with this company was the right choice. I have very little confidence in the long term quality of this job. I plan to report back after 1 year. Update: 6 months in and the system is not producing what they promised AND I have had leaking issues on my roof that PD still have not come out and fixed. I spoke to three separate inspectors about some of these issues while they were at my house (Fire, Washoe and NV Energy). All three of them told me the best installer (that they see when inspecting) is Solar City/Tesla. I almost went this route and wish I had read a review like this, it was the same cost but I worried about Telsa at the time. I hate doing this (bad reviews) to companies, but this has been one of the worst consumer experiences in my life and its my home and cost a LOT of money so it has really impacted me and my opinion of PD. I really hope PetersonDean get this stuff fixed because I want them to be successful in the Northern Nevada market.

first off I had a 5.25wK solar array installed. It took them over 4 months to finally start the installation, then they used and inverter that was over 7 years old which I found out only has a 78% efficiency rating, and the solar panels were designed for northern California ( I live in the Phoenix AZ area) so again that also depletes the efficiency rating. My 5.25 kW system has yet to produce more then 3800 W in the heat of the day. My average daily output is about 18kW (per 6 to 8 hours productions). Then to top it all of they charged me $19,864.32 plus interest compounded daily. Then PD has tried to put my solar array as part of my mortgage, even though I am paying separately for this garbage. I am looking into possible legal action against PD for not disclosing that this is what they were doing to me. At this point in time between the lack of output and the "Demand Charges" that our Electric company is charging us (up to $38.57 /kW peak) my electric bill has more then tripled. I would never recommend PD for any person in AZ, and really don't recommend them for any area.

Well it started off great. Then they said I would need to change the panel. We talked more money and we backed off. Then all of a sudden they came up with a brilliant plan. Add a sub panel like everyone else does. Hmm install day comes like a herd of buffalo on our roof. They broke and chipped many tiles. Replaced with completely different color or glued together with same color difference. The mess on the roof continued to fall off for a couple of months but the mess from their lunch I was able to pick up that day. After a roof leak I did a further inspection of our roof. Now I must replace our roof. Thinking that any good company would stand behind their product I offered PetersenDean the chance to take off the solar and reinstall after I do the roof. These guys are great let me tell you. They offered to cut the price of install in half. Only 3000$ to do their job a second time time only with my direct supervision. Personally I don’t know what I was thinking. They would probably damage my new roof too. For your own sake don’t pick PetersenDean

I had to report Petersen Dean to the CSLB and a Citation was issued against Petersen Dean on 5-25-2018 and will remain on Petersen Dean’s License for 5 years. Citation No: 2 2017 1887 Petersen Dean brokered HERO Financing without a broker’s license. Petersen Dean revoked the financing when HR Block reported Petersen Dean and HERO misquoted the price and savings and were conducting a properly tax credit scam. Also, Petersen Dean left rotten wood on the roof, damaged the electrical, caused an autistic resident breathing problems by filling his bedroom and air vents with stucco powder and refused to use licensed Remediaton businesses to clean the vents, instead pressing 65 year old mom to allow strange men from Petersen Dean’s office to clean the two story house and vents with a leaf blower INSTEAD of a licensed Remediator. Building and Safety reported that Petersen Dean did not apply for a solar refund permit when they promised to remove the unaffordable solar panels and also failed to get a permit to alter the water heater on November 2, 2016. Space does not permit an account of the months of elder abuse the homeowners suffered as multiple Petersen Dean men took turns trying to scare her into signing documents.

Have had my system now for 1.5 years. Never a problem so I can't comment on customer service. The install was a little delayed but not an issue for me.

I was purchased a system based on the salesman telling me 1 solar system can cover 2 meters on my property. After 2 years of issues with this not being possible, P.Dean gave me a big discount to get a second system. Now, I have 1 system for my house and 1 for my ag building. Installation crew was great, but the delayed time in paperwork and office staff was a nightmare. I will never recommend Petersen Dean.

The pre-sale and installation was fantastic. They were very careful to make sure that everything looked great. But a computer based monitor that was supposed to be included, would take another 10 days. It is over two years and we still don't have it despite numerous phone calls. When the panels were damaged by a tree limb, they were too busy to inspect the damage despite my signed to a document allowing them to keep offer to pay for service call. My name was signed to a document allowing them to collect the government rebates despite my refusal to sign until my questions were answered.

I've had PetersonDean Solar System for a few years now. Love their product and haven't had any issue with their customer service. I would highly recommend them to anyone interested in buying solar

Wish I had done more research and listened to my wife before wasting my time with this bunch, it wouldn't surprise me if they were used car salesmen in previous jobs. Got a quote from them last year, but I didn't trust their production calculation assumptions. In the end went with another vendor, who came in $2k less than PD's supposed best ever never before never again ad price, I wonder if people are effectively paying for their saturating TV ads. Things I learned: make sure to look at Yelp "Not recommended" reviews (Yelp's algorithm seems to scrub mostly negative ones, when you get bipolar distribution (super high and low), something seems off, right? One reviewer on Yelp claimed an attempted legal threat/bluff to shut him up, I wonder how many others just complied and removed bad reviews), as well as other sites, where some customers have detailed their tales of woe. Also look up (and some competitors if you like) in county court records (court search systems are dumb, use wildcards or they'll only grab exact spelling matches - hyphen, space, inc vs inc. vs incorporated), relatively busy bees there, do you wonder why? If part of the sales pitch is how bad the competitors are, probably not a good sign. Don't be mislead by a low quote and empty words ("believe me" - sound like a certain president?), if it's not in the final contract, you're on your own. CSLB can only help on outright non-function/damage on installation, not on any solar production claims (even if it were in the contract). Solarworld (panel maker on my quote) recently filed for bankruptcy, so what happens to warranties if they go bust? If you're willing to buy what you're fed hook line and sinker, or if you're lucky enough for everything to work out perfectly, maybe they rate a 10. But if the going gets rough.... watch your back.

Please see my review on YELP. And photos of other Solar Sources Than Peterson dean. Their customer service sucks I understand your policy on referrals and it was not the referral policy I was upset with it was the insinuation of your office staff that me and my wife and your new customer Fred C were scamming Peterson Dean just to receive money and that we were lying about the referral. We're not liars we do not run scams as insinuated by your staff. Please note I am a business owner and if my staff made insinuations to my customers they would not be working for me they would probably be working for Peterson Dean. It sure seems convenient that when you check contracts they all have all the boxes checked when you check on them All your salespeople are perfect and never make any mistakes. Hope your profits go up this year. Rich H

Everything they promised, they did. There were software issues at first, but that was from the separate manufacturer of the special system, P/D never stopped until the issues were corrected.

We have had service for two years and on the second year our PGE bill went up to $1750.00 overage for the year. We called Petersen Dean and they sent a man out and he went on the roof for about 10 minutes and determined nothing wrong. I kept calling and Raymond Torres said he was going to have someone call me back and also send someone else to check the system again. Well we have not heard from anyone yet. Very disappointing were just two older people who can not afford this type of unexpected bill. All we ask is to locate the problem so it doesn't happen again. But don't just ignore us. We paid cash for this system and wish we would have bought the swimming pool instead.

28OCT16 - (We have been dealing with executive management level in CA for months!) We had to file a complaint with the Attorney General's Office and the Arizona Registrar of Contractors. The ROC listed Five Directives in a citation against Petersen Dean that they were to resolve, one being the tripping of the breakers. Even at this Petersen-Dean was being rude and belligerent in fulfilling the requests made by the directive and what they promised to rectify in the hearing in front of the Administrative Law Judge. It was determined during this hearing and later positively proved that I was NOT turning off the breakers on our solar panels as Petersen-Dean claimed in their "Written Response to Citation and Complaint" ROC# 2016-122. Petersen-Dean "FINALLY" (kicking and screaming) hired a real electrical company to come out and trouble shoot the issue with the breakers tripping; this was MORE THAN ONE YEAR after I first started reporting the issue to Petersen Dean with error reports generated by the monitoring software, pictures of the breakers in the tripped position and detailed emails; all going to deaf ears. It was discovered that the installation was of poor quality at best. The inverter boxes either were, or were about fill with water when it rained and the wiring from the service panel up to the the solar panels had nicks in it exposing bare wiring (which was causing the tripping of the breakers). Our warranty was "finally" with the threat of the Attorney General's involvement. Petersen Dean's "Written Response to Citation and Complaint" in regards to the voiding of warrant was also unjustified and totally inaccurate. I can and have proved everything in the "Written Response to Citation and Complaint" by Petersen Dean to the ROC and Administrative Law Judge as incorrect and out and out fabricated. We also had a battery backup system installed in Dec 2015 and it worked (maybe) for about a week. It sat along with our solar totally off for over 1 month. Petersen Dean NEVER sent out any technicians to trouble shoot the problems and blamed the manufacturer of the unit and myself for the problems. Since they never sent anyone or did anything to investigate the issue I have a tendency to believe that Petersen'd sub-par workmanship might have caused the battery system to malfunction (the breakers kept tripping during this time). We made a proposal to Petersen Dean after the ROC hearing that we would like a 100% refund on the battery system and they come and remove it from our home. This was yet another hassle with Petersen Dean. They just seem to come and lie and then argue with you. It was finally removed and then the next obstacle was to get our refund. I believe if we were still not communicating with the ROC and Adm Law Judge we still would be in Petersen Dean Limbo Land to this day. We requested and have never received the interest on the loans for the systems we had installed and have either never worked or only worked off and on (mostly off) for more than a year. They have refused to acknowledge this. Now that our system is up and running we have discovered it does not produced anywhere near what we were promised it would. arrrgggghhhh. We are still waiting on the determination of the ROC and Administrative Law Judge on whether Petersen Dean will even have a license to do business in the state of Arizona. As we truly expected here in Corrupt Arizona, the ROC and Administrative sided with PD even with evidence and proof of their corruption. This is one bad company and unfortunately we have a 20 year warranty on the solar panels. Our problems with customer service and being lied to and hassled by Petersen Dean have 19 more years to go. Something tells me this won't be my last post.

I bought a system from them in 2014-they fixed a minor roof leak 2017 & sealed all no charge & speedy. I love these folks great system & service.

Promised October installation now in December and yet still no firm date of installation they have plenty of excuses but only if you contact them not very good at pushing you information you must request it. Their customer portal is very limited regarding project details even though you are encouraged to use it to "know exactly where your project is in real time". Mine said "customer delay" only because I asked a couple questions that took about 2 weeks to answer. Using customer delay on my account even though I new nothing about it until questioned. My sales rep agreed the Portal is too limited in information to the customer. I would strongly suggest obtaining a contract with actual committed dates otherwise.

Review I made on Yelp. Response from President/Owner Jim Petersen, Response from me. 12/29/2015 Petersen Dean Roofing & Solar has voided the warranty on my solar system (that is not working btw) in what I believe is retaliation for filing a complaint to the Better Business Bureau and calling out the inefficiencies of management with the installation of my solar system and auxiliary battery solution. All allegations listed in the reasoning I can prove are not legitimate allegations. The General Council for Petersen Dean, who sent the voided warranty document to me lists items that I can be disputed with documentation to back it up. But they will not listen to this and blame me for their failed install along with placing blame on their business partner JLM Energy for voiding the warranty. I have spent over $51,000 and have a system, eight months later, is still not totally functional and with a voided warranty. I have a lot more supporting documents that support my allegations against Petersen Dean Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. 1/1/2016 Dear Mr. Brown: I feel compelled to your respond to you review of my business because it is factually inaccurate. PetersenDean did install a JLM back-up battery at your home in Arizona. PetersenDean obtained all of the necessary permits and inspections during and after the installation was completed. You, Mr. Brown took the battery apart and tampered with it. We sent techs back over and over again to put the battery back together and we walked you through why you should not tamper with or take apart this device. You did not listen and continued to tamper with it and like any other item such as a computer, an engine, a blow-dryer or wrist watch, if you take them apart, it could result in the warranty being voided. You received a letter from our General Counsel because you were making threats to me and my staff and in today's day and age, we take all threats seriously. I strive to make all of my customers 100% happy, but there are certain events that leave me no other choice but to take action to protect both of our rights. Taking apart and tampering with an electrical device can cause tremendous liability for both parties. In this case, I have to protect the right of PetersenDean and its employees. I know Mr. Garcia (from PetersenDean) has been in constant contact with you and he is happy to continue to do so, in an attempt to bring about a happy ending to this matter. Best regards, Jim Petersen Read less Mr. Petersen, I am sorry that you are listening to the fabrications presented to you by your employees. I DID NOT take the battery system apart as you claim. The face plate was taken off to troubleshoot (on the phone with JLM) to get to the front control screen when the system would not switch over the web-based monitoring. I have done nothing to void the warranty on my solar system, everything was done with the knowledge and approval of representatives of Petersen Dean. Once the system was installed your team left. It was never a complete install. The purchase included Solar and Battery Backup and one would assume it would be complete from the get-go, not just leaving the customer without any knowledge of the operation and maintenance. When I questioned your supervisor, JB on the way the essentials panel was being configured I asked this doesn't seem correct. Why would I spend $21,000 on a backup solution when all it appears it will do is run my fridge and internet in the even of the rare power failure here in Buckeye, Arizona. Your supervisor, JB, could not answer that question and when I explained to him that I am supposed to be able to utilize the system to offset power from the Grid with power from the battery backup he still could not answer this. I stated that "maybe" the essentials panel with the four breakers in it is only for total power outage and the system still will offset power from the grid utilizing the battery during normal activity and he stated yes that must be what it does. Not a single Pedersen Dean person here on-site, or assigned to my project could answer this. Once the system was up and running (without monitoring capabilities) the Envoy/Enlighten monitoring stopped working. I requested help from Pedersen Dean to send someone out to trouble shoot but once again was ignored and nothing happened. I discovered that for some reason the envoy does not recognize micro converters that are running via the essentials panel through the battery system. I was accused by Petersen Dean that I modified the arrays in the enlighten software to monitor the solar system. I sent proof in an email that I did no such thing but also added this is only a software that retrieves information and does not send ANYTHING back to the solar system, so no damage is possible. I never threatened any of your employees, that is pure exaggeration, what I did mention was I was about to get an attorney and report complaints. Now how this is this a threat to any one person? If you consider it a threat then you may, but you never gave me the option of being threatened to cancel my solar warranty, you retaliated because you and your employees apparently do not like being challenged by a customer, myself in this case, that seems to know a lot more about a product that you sell than you do. I was told your team was going to California to be trained on the installation of the JLM battery solution, but come to find out just prior to my installation, your fist in Arizona, they reviewed installation videos. I also viewed these videos and they are for the end user not a qualified trained professional. When an issue of the system not starting when installed your technicians did not even have any support contact number. When you came back days later to try to trouble shoot this issue further it was apparent that the manufacturer was not contacted. It was not until I contacted the manufactures support department that day and connected him to your technician did the start up issue get rectified. The system has not been inspected by the city as you state and I have heard nothing more to when it is going to be inspected, or if it was canceled due to all the issues Pedersen Dean was having. Either way I have heard nothing (as usual). The conversation that I had with your supervisor, JB was he and the installation technicians had no clue what the city was going to inspect since they themselves did not know anything about the system and only went off the diagrams they were given on the electrical schematics. They even left the system up and running (which you used as an excuse to voided the solar warranty) and one of the reasons being is any breaker in the essentials panel will only produce power to the outlets they provide power to in the house when the system is up and running You are also now blaming the company JLM Energy that manufactures the battery solution of contributing the voiding of my warranty because it is their hardware and software that caused it. You are a business partner of JLM and to now treat them like you are treating me the customer. I believe it is mentioned someplace that you provide 100% customer satisfaction. Well that is not true. I have been a good customer, unfortunately it has come to this because your lack and expertise. I would also recommend that your technicians tell the customers that it is okay to power up the solar system prior to PTO from the utility companies.

They installed the system last Nov. once ladwp signed it off and turned it on, all has been just fine. when I had questions, they were answered promptly and accurately. Petersen Dean were a joy to work with. the instillation was done neatly and very professionally. I would and will use them any time a need comes up.

I just bought anewly built house in Rocklin,CA and with Petersen Dean solar. on our 2nd day in the house I called their office and left message for the rest of the month and nobody returned our call. in shourt, its been 1 month since we moved in and the solar was not installed yet because their office apparently doesnt want to deal with the homeowner,until I complained to the builder, then thats the only time they called me and set for appointment. then on the appointment day, nobody showed and I called their office, was told they could not reach their technician. in short, nobody showed up. They have DEFINITELY very BAD SERVICE! If I could only choose the solar company, it would never be the Petersen dean.

Run away from PetersenDean and never look back!!! We've had malfunctioning or misfunctioning panels since 2016. We are now on our third service call because half of our panels are "off-line". No calls back at all. Boy, they sure took our money with great gusto though! This company should be ashamed of their business practices and be exposed for the poor quality of product and abysmal customer service they provide--oh, DON'T provide! Their "All-American" commercials are a bunch of false advertising and should be looked into by the authorities who regulate this industry.

I paid extra for the technology to be able to monitor each panel, but they can't find the panel info needed to allow me to connect. (Almost 2 months since my system was turned on.) They still need to do some finish work. They don't respond to status inquiry requests, even though they promise they'll do better. Unfortunately I have to say it's a mess over there. They now farm out most of the work. (That may be a good thing because it doesn't seem like they can do a good job themselves.)

Started this process March 1, 2019. It is now almost the start of Oct and still do not have a install date. Reps do not return phone calls. The electrician that is supposedly coming out to do the electrical part next monthi is not a petersondean employee but a subcontrator. I was told all work would be preformd by their own employees. Would like to cancel contract if I could but told I can not. Save yourself the headaches, look elsewhere for your solar needs.

They've installed their system on our house. It doesn't deliver what they sold us. They say that "terms not in the contract are what they support"!!!! WTF??????? This company is a piece of garbage!!!! I'm still fighting them for a $10K battery that supports my alarm clock and toothbrush.... It won't even support my refrigerator!!!!! These guys are a waste of money and a worse waste of time dealing with them after install!!!! FFFF Petersen Dean!!!!!! I wrote the above two days ago... Today, the Solar Battery Inverter main is repeatedly tripping..... This company needs to be in court!!!!!!

PD is primarily a roofing company. Based on their TV commercials I had referred them to a friend who had his roof and gutters done. I called PD for solar because I wanted made in USA and we have a 45 degree roof on which most solar companies would not install. I figured it would be no problem for a roofing company. Surprise! PD would not work on 45 degree roofs either.! I guess there is too many easy roofs to work on. Sunrun said they would do it. System has been up and running for 1 1/2 now.

We called for a quote 7/7/2017nand we are already installed. Just waiting for Edison t switch us over. Couldn't be happier.

Simply the Best in the business. Responsive, professional, proactive. Their people clearly have pride in what they do and who they work for.

Bait and switch. I purchased panels from this company after spending many hours with various companies. After install I got a generic monitoring and not complete panel monitoring. I was told I had to pay $250 more to get this. They will not tell you about other options that fit your needs and will tell you that the others are no good and only theirs is the best. Don't make the same lifetime mistake I did. If I could do this all over again I would choose someone else.

Had solar installed by Peterson Dean. They ruined my roof. We had major water damage from rain. City inspector said it was the worst install they had ever seen. They admitted fault and offered to repair at first then back peddeled and did the least amount of repairs they could. We cancelled solar service with them..Do not use Peterson Dean for your solar. Go with someone who knows how to install solar correctly.

We held their hand through all of the Arizona installations until April. All we did was field complaints about working with their office. They are not a local company, and they no roofing, not solar. Get your solar installed by an electrical company and not a roofer...much different skill set required, and your producing electricity not roofing materials.

We purchased a newly constructed home in July 2018 which came with a 21 panel PedersenDean solar installation. I just discovered they filed for Chapter 11 BK in June of 2020. I have been unsuccessful in getting any of the available phone numbers to answer or to even go to voicemail. Does anyone know how to contact them for a warranty item now?

I started the process of getting solar in August, and was given a 2 month lead time. So far they gave me the wrong estimate for number and type of panels and scheduling and they are still nowhere near scheduling installation. They're extremely slow to respond, and lack of communication within is painfully obvious.

I have a PetersenDean solar system-first year an end of year bill for 1300 dollars last year 1800 dollars -called them and they say the system is fine-no ac-so where is the "savings" Solar in Ca is not worth the cost

We were going to have solar installed at are property and Peterson & Dean gave us a quote, We went with it and give a deposit which they took promptly, They came out and looked at the house and told me they could not do it and will issue na refund, Now I'm getting excusess but no refund.

I have been a customer with Peterson Dean for over 3 years. Great product, no problems with their solar panels or equipment.

I was told my solar panels would be 24, instead they installed 22 only. Of course they charged me for the 24 panels. I know it was my mistake for trusting them and not reviewing the paper work when they changed it. My advise for you is to be aware of the changes they make to the contract and check the final product, don't trust them.

Customer referral program seams to only work when they say. We referred a friend of ours and apparently he didn't tell them the first day before the installation so that voided our reference so at this point we refused to reference Peterson Dean solar because they don't honor their agreement thank you .

As a result of the solar system, I have had no electric bill. They installed enough solar panels. Love the system.

Still waiting for the executive division to get someone out here to repair damage when their panels leaked into our house despite what Mr. JimP promised on my yelp review. Guess they like bad publicity. Wish we had skipped solar completely.

I was lied to. Don't make the same $30k mistake I did. Stay away from this company. Did not deliver what I wanted. Only argued with me instead of trying to fix the problem. Terrible with veterans. I will answer any questions.

Our install was fine. During the install they damaged our roof. It's been 4 weeks and we are stI'll waiting for it to be repaired. We have called too many times to count and sent emails...all have gone unanswered. I would like to know what it takes to get a response from tbem.

Asked the sales rep to give me an honest answer on the Return on Investment. He came back with a smart ass answer. "Who licked the red off your loly pop?" You will never make back your money on this system it is a 12 to 15 year Return and you are left with a half life system that adds no value to your home.

This company delayed my installation for almost a full year, then when they installed the equipment, they did it wrong, then went out of business. Terrible service and unprofessional.

They did a great job replacing our old roof and then installing 20 panels of solar.

I thought they were great and I'll do business with them down the road.

They will charge 49.99 dollars to come out and give you an estimate. Asked for my refund on Sept 9 which i haven't received as of 10-7-15. Be aware!

They did it all. In stalled a new roof too. Cheap.

Great service both for install and Customer service.

They installed a undersize inverter on my system.