Review I made on Yelp. Response from President/Owner Jim Petersen, Response from me.
Petersen Dean Roofing & Solar has voided the warranty on my solar system (that is not working btw) in what I believe is retaliation for filing a complaint to the Better Business Bureau and calling out the inefficiencies of management with the installation of my solar system and auxiliary battery solution. All allegations listed in the reasoning I can prove are not legitimate allegations.
The General Council for Petersen Dean, who sent the voided warranty document to me lists items that I can be disputed with documentation to back it up. But they will not listen to this and blame me for their failed install along with placing blame on their business partner JLM Energy for voiding the warranty.
I have spent over $51,000 and have a system, eight months later, is still not totally functional and with a voided warranty.
I have a lot more supporting documents that support my allegations against Petersen Dean
Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.
1/1/2016 Dear Mr. Brown:
I feel compelled to your respond to you review of my business because it is factually inaccurate. PetersenDean did install a JLM back-up battery at your home in Arizona. PetersenDean obtained all of the necessary permits and inspections during and after the installation was completed. You, Mr. Brown took the battery apart and tampered with it. We sent techs back over and over again to put the battery back together and we walked you through why you should not tamper with or take apart this device.
You did not listen and continued to tamper with it and like any other item such as a computer, an engine, a blow-dryer or wrist watch, if you take them apart, it could result in the warranty being voided.
You received a letter from our General Counsel because you were making threats to me and my staff and in today's day and age, we take all threats seriously. I strive to make all of my customers 100% happy, but there are certain events that leave me no other choice but to take action to protect both of our rights. Taking apart and tampering with an electrical device can cause tremendous liability for both parties. In this case, I have to protect the right of PetersenDean and its employees. I know Mr. Garcia (from PetersenDean) has been in constant contact with you and he is happy to continue to do so, in an attempt to bring about a happy ending to this matter.
Jim Petersen Read less
I am sorry that you are listening to the fabrications presented to you by your employees. I DID NOT take the battery system apart as you claim. The face plate was taken off to troubleshoot (on the phone with JLM) to get to the front control screen when the system would not switch over the web-based monitoring.
I have done nothing to void the warranty on my solar system, everything was done with the knowledge and approval of representatives of Petersen Dean.
Once the system was installed your team left. It was never a complete install. The purchase included Solar and Battery Backup and one would assume it would be complete from the get-go, not just leaving the customer without any knowledge of the operation and maintenance.
When I questioned your supervisor, JB on the way the essentials panel was being configured I asked this doesn't seem correct. Why would I spend $21,000 on a backup solution when all it appears it will do is run my fridge and internet in the even of the rare power failure here in Buckeye, Arizona. Your supervisor, JB, could not answer that question and when I explained to him that I am supposed to be able to utilize the system to offset power from the Grid with power from the battery backup he still could not answer this. I stated that "maybe" the essentials panel with the four breakers in it is only for total power outage and the system still will offset power from the grid utilizing the battery during normal activity and he stated yes that must be what it does. Not a single Pedersen Dean person here on-site, or assigned to my project could answer this.
Once the system was up and running (without monitoring capabilities) the Envoy/Enlighten monitoring stopped working. I requested help from Pedersen Dean to send someone out to trouble shoot but once again was ignored and nothing happened. I discovered that for some reason the envoy does not recognize micro converters that are running via the essentials panel through the battery system. I was accused by Petersen Dean that I modified the arrays in the enlighten software to monitor the solar system. I sent proof in an email that I did no such thing but also added this is only a software that retrieves information and does not send ANYTHING back to the solar system, so no damage is possible.
I never threatened any of your employees, that is pure exaggeration, what I did mention was I was about to get an attorney and report complaints. Now how this is this a threat to any one person? If you consider it a threat then you may, but you never gave me the option of being threatened to cancel my solar warranty, you retaliated because you and your employees apparently do not like being challenged by a customer, myself in this case, that seems to know a lot more about a product that you sell than you do. I was told your team was going to California to be trained on the installation of the JLM battery solution, but come to find out just prior to my installation, your fist in Arizona, they reviewed installation videos. I also viewed these videos and they are for the end user not a qualified trained professional.
When an issue of the system not starting when installed your technicians did not even have any support contact number. When you came back days later to try to trouble shoot this issue further it was apparent that the manufacturer was not contacted. It was not until I contacted the manufactures support department that day and connected him to your technician did the start up issue get rectified.
The system has not been inspected by the city as you state and I have heard nothing more to when it is going to be inspected, or if it was canceled due to all the issues Pedersen Dean was having. Either way I have heard nothing (as usual). The conversation that I had with your supervisor, JB was he and the installation technicians had no clue what the city was going to inspect since they themselves did not know anything about the system and only went off the diagrams they were given on the electrical schematics. They even left the system up and running (which you used as an excuse to voided the solar warranty) and one of the reasons being is any breaker in the essentials panel will only produce power to the outlets they provide power to in the house when the system is up and running
You are also now blaming the company JLM Energy that manufactures the battery solution of contributing the voiding of my warranty because it is their hardware and software that caused it. You are a business partner of JLM and to now treat them like you are treating me the customer. I believe it is mentioned someplace that you provide 100% customer satisfaction. Well that is not true.
I have been a good customer, unfortunately it has come to this because your lack and expertise.
I would also recommend that your technicians tell the customers that it is okay to power up the solar system prior to PTO from the utility companies.