Name: Natural Energy USA
Rating: 3.0

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Verified Customer

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Michael Seeger

Great customer service! They were very responsive and pleasant to work with

2 years ago

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Cynthia Lacy San Diego, CA

I have never been able to access my account to see the actual energy generated and have received no help from the company to do so.

2 years ago

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Patricia Hedges

Good company, poor customer service.. have been trying to reach them for over two years.

2 years ago

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Linda

Always dependable since day1. This is how I write please take it or leave it

2 years ago

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Brenda

Great company to work with! They say what they will do and they do it!

2 years ago

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kirk wasson

honest, integrity, good prices. Very upfront in all aspects of the job.

2 years ago

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Kirk Bennett

They did everything they promised and it was all done on time.

2 years ago

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Susan

The price is good. I haven’t had any problems with it. It was put in quickly.

2 years ago

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Bill Rodiger Tustin, CA

They installed our solar electric system in March of 2011. In the past when a panel would stop producing, we would call and someone would come to Santa Ana from the Escondido area and fix the problem. In the past year, their service has been non-existent. I know we are in the middle of a coronavirus pandemic, but couldn't they at least call from the service department and say they have our request for service? I have called at least 5 times and get no response at all. Wish the warranty was over so I could use another provider.

2 years ago

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Christine A Libs Oceanside, CA

I gave 1 Star only because I had to put something down! Anyone know of the real contact info for Ted M? He is evasive, changed from a corporation to a "self proprietorship" and his address on advertised is an automotive shop. In my opinion, as he did not honor the warranty when their equipment failed and was going to reimburse me for lost solar usuage due to faulty equipment, he backed out and has become "invisible'.

4 years ago

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Toni Cardinal

Getting the solar wasn't a problem; customer service after the install is another problem... they suck at it.

2 years ago

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Cheryl Camarillo, CA

Awesome service, Trustworthy, budget friendly

2 years ago

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Joe Skrysak

Professional, on time, and great service

2 years ago

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Claudio Pereida

Installation was flawless and system works

2 years ago

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Brett Meckes

They are the least helpful company you can imagine. Their stuff breaks/doesn't work and they don't help one bit. They're useless

2 years ago

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John Fehlberg Las Vegas, NV

I am like the rest of the people on here, I bought a pool heater system from them and a warranty that they won't honor. Please do yourself a favor and stay away from this company. They will sell you a system and warranty they they'll never intend to honor!

4 years ago

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ROB Henderson, NV

They don't honor their warranty, They don't offer prompt service calls, their system is unreliable and leaks several times per year. STAY AWAY!!!! The technicians and the service managers lie and make excuses. Biggest mistake I ever made concerning my home.

4 years ago

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Ruth wilson Laveen, AZ

I have been trying to get service for 6 months. I have water running off my roof. They give all kinds of excuses. Do not use this company cause I keep calling and calling and never get results. The employee that I talk to is Pam. I am so tired of trying to get things fixed and they don’t care.

4 years ago

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Verified Customer

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GS Agoura Hills, CA

Our panels were installed blocking our rain gutters and Natural Energy refused to move them higher up

2 years ago

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John

At first we were very satisfied with Natural Energy. In the last few years the customer service has gotten very bad.

2 years ago

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Christopher & Kim

It has stopped working and there is no customer service. I would not recommend them if they paid me to endorse them.

2 years ago

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Eric

Good initial install, followed by abandonment of service.

2 years ago

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Mike Geroe Carlsbad, CA

Service was fine but did not pay referral fee as promised.

2 years ago

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Jeremy Van Leeuwen Escondido, CA

Awful company. Worse customer service experience I have ever had. Roof leaks. No return calls.

2 years ago

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Juana Rubalcava

Horrible customers' service. They do not care about their customers or the products they install.

2 years ago

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Mark

The owner is a liar. The installation process was poor but it does appear to work.

2 years ago

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A. Riverside, CA

No response. Never return calls. No valid phone numbers or email address

2 years ago

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Stuart Cohen

Horrible customer service. Don't reply to phone calls or emails

2 years ago

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Thomas Nutter

Horrible customer service. No returned calls or e-mails.

2 years ago

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Michael Miller

They lied to me and cost me about 2,000 dollars.

2 years ago

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Hikmat Sous Walnut, CA

No one answers, no call back, no customer service

2 years ago

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Nancy Fallbrook, CA

Terrible follow-up and terrible customer service

2 years ago

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Lisa fidelibus

I called and left messages 3 times no one returned my call.

2 years ago

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ANDREW MATE

They setup an appointment and never showed

2 years ago

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alex

waited for service too long, they don't care about warranty

2 years ago