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Momentum Solar

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6.0

Overall Score

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rwsiters Lampasas, TX

Well to start off the Rep they sent was 30 mins late and when he got here blamed the company cause the small car they here him use. Being he was late that put me behind. He gave the information about the company and we started doing the finance part and he was telling me how the tax credit will lower the payment. Telling me that the credit was 26% but if the system was installed before the end of the month it would be 30%. Then he was telling me about the payment, well he said it lower then what was in the printout but the printout (e mail) was the loan agreement. I called him to make sure about the payment and he said it would be lower then what is says. WEll its not but I understood what I signed and the payment. But he did not know and told me the wrong payment. The install went well, they started and did not finish the first day. So they said they would call and setup another day but came back the next day. It rained the 2nd day so did not finish and said they would setup another day. The next day they install crew called and ask to come back and finish that Sunday so I said sure. They did finish Sunday, and told me some one would contact about the system. Well 3 day later the company called to setup and appointment to finish the install. I told them it was done on Sunday and they said oh they didn't let us know. But we are waiting on the electric company to inspect. @ days later the electric came to inspect and me why they did not turn the system on, well like I know that so he turned it on and it works good. Not the best sunny days yet but it works good and its not summer yet. But in short the company is good just need to get someone that knows what they are saying about the payments and explain Tax credit better.

2 years ago

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Merf Saint Cloud, FL

So far so good... 17 days after the salesman came to my home and we worked out a system, they came to do an assessment.. The gentleman that arrived was polite and explained to me the procedure.. after he was done we stood talking for an hour about life in general, cool dood.. lol.. I will report back as things happen.. today is Monday 8/12/19 and I hope to hear something price and system wise by this Friday

3 years ago

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BJ Singh Davenport, FL

Momentum Solar was great to work with! I talked with 4 other companies before going with Momentum. They were honest and upfront with all information. The sales guy, Erik B, did a great job! The insatallation team was professional and thorough. I’m very pleased with the purchase. I recommend them to anyone looking to go Solar!

3 years ago

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Luz M The Bronx, NY

At first, I was hesitant about Solar but when my good friend Jose O referred me to his Solar guy, Dan C, I was relieved about my decision to switch to Solar and wish I would have done it sooner! Saving so much I could now take more vacation trips in my retirement days, thanks again

3 years ago

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Edward Erwin Pflugerville, TX

We were impressed with the sales people who were not pushy and explained how the system and financing worked. We do have a problem with one gentleman who called and gave his name and we gave him our question but he NEVER called us back with an answer. Needless to say, we were not pleased with this, but have misplaced his name. The subject was on Oncor’s source of data on kwh pushed onto the grid

3 years ago

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Maria Delatorre

Outstanding! Overall, every department committed to this project from sales to quality assurance were friendly, prompt, and courteous. The installer were efficient, courteous, and always cleaned up after themselves.. The system has worked flawlessly. That made us grateful and satisfied!.

3 years ago

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Olivinee White Plains, NY

Even though I tried to apply but did not qualify, I had a great experience. I learned a lot about Solar and how it helps the environment and how it could save me money. I will try again in a few months. Mr. Paul M helped me get an appointment and Mr. Dan C explained everything thoroughly and am very thankful for this

4 years ago

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Bonnie Rizzi Toms River, NJ

I got my roof done in conjunction with solar and I could not be happier. It has been 2 years since I have been installed and my electric bills have been cut in half. I live in a community and I get so many compliments from my neighbors on the aesthetics of my panels. Momentum Solar's customer service has also been great!

4 years ago

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Edwin J. Rodriguez Winter Haven, FL

Momentum Solar This is going to be a complete review of the company Momentum Solar. I will be just and honest with the review. At the beginning of the year, we decided to go solar. We contacted Momentum Solar and we made an appointment with Mr. Rodney W (Solar Consultant) who gave us a good orientation even though, I did my research beforehand. The system they wanted to install was the Micro Inverters but I decided for the string inverters with the Sunny Boys inverters and having the option of drawing power if the grid goes down. We contracted Momentum Solar for the Solar System installation. The installation crew was amazing and they knew what they were doing. The installation was completed, and we were just waiting for the county to approve the installation, and the electric company to install the NET meter. Everything was approved and Momentum Solar sent two employees to fire up the system. All good, everything running as plan, first bill came in and since then I have been paying only the fees and other charges that the electrical company charge every household. I wrote an email to the Customer Service Department on May 9, 2018 because the contract arrangements have not been fulfilled. They told us that Momentum Solar will be monitoring the system to determine if the system is fully functional or if something was wrong. They also told us that we will be able to monitor the system from the panel and with an app. When the system was completed and fire up, no one explained to me how I was going to read the energy production, how I was going to monitor the system to make sure it was working, and how to get the app that they promise for me to monitor the system. Mrs. Gabrielle M answered the email on May 10, 2018 and she advised me that she was trying to find a solution to my concern. She supposedly referred the email to service manager and she was waiting for him to respond. From that email, I have emailed her on June 10, July 17, and July 18. In the last email Mrs. M asked me for clarification on my address. She wanted to know which address was mine because they had two different addresses with my name, so they could come and activate the system????? Mrs. M, my solar system have been active and functioning since the beginning of the year. I only wrote one address on the contract papers. I am only inquiring or asking for your company Momentum Solar to grant and fulfill the contract arrangements and someone to come and show me how I read and monitor my solar system as your solar consultant Mr. W promised. Momentum Solar overall is a good company but their Customer Service and follow up on their client’s complaints are not so good. I give them a poor rating on that department.

4 years ago

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Rufino Saracho The Bronx, NY

Momentum Solar gave me an appointment in my home, in the Bronx. The Solar Rep that was assigned to me explained everything in detail. I recommend Solar for everyone now. It is much cheaper than Con Ed and saves the environment too! Get Solar Energy if you are a homeowner, it is the best and it is the future!

4 years ago

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D.Bock Hempstead, NY

I have ordered my Solar Panels thru Momentum Solar and the Sales Rep Justin G. Was extremely informative about the program. Customer Service has been keeping us up to date with everything going on with our project. I choose to lease the panels as they Guaranteed any roof or panel problems they will cover and fix for the next 25 years. I disagree about there ranking your giving as they to me have great service so far. I will update this rating at time of installation and completion .. Thanks D.Bock

5 years ago

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Tom Denton, TX

They did a great job with the install - just not always clear where you're at in the process or when the next step will happen

1 year ago

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Reply from Momentum Solar

Thank you Tom for taking the time to share helpful customer feedback, if we can be of any further assistance please message us back here or reach out to [email protected]

Apr. 19th, 2021

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Raj Jamaica, NY

Needs improvement- poor communication. Before service agreement multiple calls and walk-in afterwards no return call or contact.

1 year ago

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Reply from Momentum Solar

Hi Raj, thank you for the honest feedback, if you are still waiting for a call or contact please private message us here or reach out to [email protected]

Apr. 19th, 2021

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Kate Sussman Palm Coast, FL

The Momentum team displays professionalism, efficiency, neatness, care, and consideration beyond expectation.

1 year ago

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Reply from Momentum Solar

Thank you, Kate, for the 5-star feedback! Momentum loves to hear this kind of feedback from our valued customers.

Apr. 5th, 2021

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Francis Von Muller Brooklyn, NY

Proposal Content. I was treated with fairness and respect. Engineering and design was promised as a follow up submittal

1 year ago

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Reply from Momentum Solar

Thank you Francis for reviewing your sales process with Momentum Solar, we are looking forward to a sunny future with you!

Mar. 25th, 2021

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donna Salem, NJ

there customer service is not 3, you call and the mail boxes are full,and i called the guy 5 days ago who set us up with the solor and he has not gotten back to us yet

1 year ago

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Reply from Momentum Solar

Hi Donna, I'm sorry to hear you are still waiting for assistance, please reach out to [email protected] or send us a private message here with your address and phone number and we will have this looked into.

Feb. 10th, 2021

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Victoria Toms River, NJ

Easy process, 3 work with installation. 1 communication with layout plan changes, but quick assistance from project leads.

1 year ago

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Reply from Momentum Solar

Hi Victoria, I'm glad to hear your process went well, if we can ever be of further assistance please reach out to [email protected], we thank you for your business!

Feb. 10th, 2021

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Jakory Clark Forney, TX

Everything was fine. Only downside is they left a small mess behind. Also, still have not heard back on an inquiry I put in over 2 weeks ago now.

1 year ago

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Reply from Momentum Solar

Hi Jakory, thank you for choosing Momentum Solar and for your honest feedback. If you are still waiting for assistance please send us a message here or email [email protected]

Feb. 10th, 2021

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Travis Old Bridge, NJ

It was free. It lowered my electric bill by 75%. I'm sure they're making 3 money on it but I'm saving as well

1 year ago

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Reply from Momentum Solar

Hi Travis, this is wonderful to hear! We love to hear when our customers are harvesting the power of the sun and saving money with clean energy production.

Feb. 3rd, 2021

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Eddie Creel Arlington, TX

4 company. Very satisfied. All interaction with this has been positive and they are a 3 source of information.

1 year ago

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Reply from Momentum Solar

Hi Eddie thank you for being a 5-star customer of Momentum Solar! We look forward to a sunny future with you.

Feb. 3rd, 2021

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Philip Suarez Pungot Fair Lawn, NJ

They did a 3 job in installing my solar panel but, I am still waiting for them to come and complete the job to be operational.

1 year ago

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Reply from Momentum Solar

Thank you Philip for choosing Momentum Solar! If you are still waiting for the completion please reach out in private response with your address and phone number or reach out to [email protected]

Feb. 3rd, 2021

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Melissa Missouri City, TX

Have only had product for a few months. So far working well however they came to install damaged my attic door and have not yet repaired it.

1 year ago

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Reply from Momentum Solar

Thank you Melissa for choosing Momentum! If you are still waiting for assistance please reach out here or to [email protected] with your address and phone number.

Feb. 3rd, 2021

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Nuria Cruz Austin, TX

I didn't like the installation process, I had the momentum solar guys come in and out of my house too many times on a rainy day. My floor got dirty and they used my bathroom and left a mess

1 year ago

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Reply from Momentum Solar

Hello Nuria, thank you for the honest feedback as it will help us improve. We hope you are finding the Solar Panels beneficial if we can help with anything please send us a private message here.

Jan. 25th, 2021

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Mark

They did a good job. My electric bill is getting down. When we had a problem, they came and fixed it right away.

1 year ago

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Reply from Momentum Solar

Hi Mark, Thank you for the 5-star feedback! Momentum Solar appreciates your business and it's great to hear you are reaping the benefits of clean, price-protected energy.

Jan. 22nd, 2021

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Monique

Every encounter I’ve had with anyone, the person has been very helpful and understood all the steps. Installation was seamless. It went well.

1 year ago

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Reply from Momentum Solar

Hi Monique, Thank you for switching to solar energy with Momentum Solar! We look forward to sunny days with you, helping to produce clean power off of the grid.

Jan. 22nd, 2021

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Lorenzo

It was available and free installation that is why I chose it. It isn’t great. Everybody isn’t on the same page. It looks like it is good quality.

1 year ago

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Reply from Momentum Solar

Hi Lorenzo, Thank you for your business and for taking the time to share helpful feedback on your experience. If we can help answer any questions for you please reach out to [email protected]

Jan. 22nd, 2021

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Alan

This company has followed through with everything they said they'd do. Everything functions properly so far.

1 year ago

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Reply from Momentum Solar

Thank you for being a 5-star customer of Momentum Solar, Alan! We hope you have a sunny day.

Jan. 22nd, 2021

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Anonymous

It looks neat and installation was fine except they left some trash in the garage. I like the pice and they are very nice.

1 year ago

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Reply from Momentum Solar

Thank you for your honest feedback, we appreciate your business very much!

Jan. 19th, 2021

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Chris

Installation was quick and easy and painless. Friends and family recommend it so I hope it is quality.

1 year ago

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Reply from Momentum Solar

Thank you Chris for choosing Momentum Solar, it's great to hear that we came recommended by friends and family!

Jan. 19th, 2021

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Wallace

The people who came out to do the install were pleasant and polite and as far as I can tell they did a good job.

1 year ago

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Reply from Momentum Solar

Thank you for your review, Wallace, Momentum appreciates your business!

Jan. 19th, 2021

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Esther

The installation process was pretty good and the equipment is pretty low profile. I would recommend them.

1 year ago

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Reply from Momentum Solar

Thank you for being a 5-star customer of Momentum, Esther! We appreciate your business and feedback very much.

Jan. 19th, 2021

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Eugene

There were a few problems with them canceling appointments without calling me but otherwise I haven’t had a problem. It went up smoothly.

1 year ago

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Reply from Momentum Solar

Thank you for sharing your honest feedback Eugene, Momentum Solar looks forward to a sunny future with you, helping to produce clean energy off the grid!

Jan. 19th, 2021

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Eric

Momentum is using the newest technology and the best products on the market. They are timely and listen for my needs.

1 year ago

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Reply from Momentum Solar

Thank you for being a 5-star customer of Momentum, Eric!

Jan. 19th, 2021

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James

I don’t know anything about any other equipment but it seems to be working fine and they have taken care of most of my questions.

1 year ago

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Reply from Momentum Solar

Thank you for your feedback, James! Momentum is appreciative of your business.

Jan. 19th, 2021

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Jeff Solomons

Professional Staff. Purchasing was easy, no money down and I now save $100.00 per month on my electric bill.

3 years ago

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Josephine

I received a return call almost immediately and it was unbelievable how quick and quiet they were with installing.

3 years ago

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Christian

I was not expecting it to be done as fast as it was. They had everything they needed and didn't ask for help.

3 years ago

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Anthony

They had a couple glitches setting up appointment and sending multiple messages. But, they respond quickly and the installation went quick and easy.

3 years ago

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S.

The installers came quickly and prepared. They were knowledgeable and walked me through everything they were doing.

3 years ago

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Raymond

They came in the morning and communicated what they were going to do. It was done very efficiently, and it went smoothly.

3 years ago

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Ashwin

There weren't any problems during the installation, I haven't had any negative experiences with any of it.

3 years ago

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Rachel

I was recommended by a friend to use Momentum Solar. The installation process was okay, but they caused a leak in my ceiling and it has been three weeks and they still haven't fixed it.

3 years ago

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James

They caused some cosmetic damage to my garage and they haven't come back to completely repair. The installation was fast and was done well.

3 years ago

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Anonymous

The pricing is good, but it took 6 months from the installation date for me to be accepted onto the power grid so it took 3 to 4 months longer than what I was told.

3 years ago

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Nolan

I feel more comfortable with Momentum Solar than the other companies I worked with. They run very smoothly.

3 years ago

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Marybeth

The sales representative was very knowledgeable and personable. The installation was very quick, it only took one day.

3 years ago

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Kathryn

They were attentive and answered all of my questions along the way. The installation was slow due to the weather.

3 years ago

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Luz

Customer service is very nice, they explain to you everything and they are knowledgeable. I think they're very good.

3 years ago

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[email protected] Tampa, FL

Too long to switch over. Up way too long to get tico to do their part. But then again solar momentum took a long time to have the follow up inspection done.

3 years ago

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Kris S Georgetown, TX

Professional installation, easy to do business with, and kept me well informed throughout the process.

3 years ago