Name: Momentum Solar
Rating: 3.8

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Stephen Bowles Scotch Plains, NJ

Today is Saturday September 15, 2018. I just had a wonderful experience, if at all possible, getting solar panels placed on my home by Momentum Solar. The crew arrived early, started work expeditiously. They were professional, organized, efficient, and knowledgeable of their craft. This is not an hyperbolic attempt at creating a narrative of service that was no more than average, or usual. However, like many home owners apprehension about placing solar panels on the roof, and the damage that my ensue because of it was laid to rest by this crew. They were well informed and experienced enough to address all of my questions satisfactory. If you are getting Momentum Solar company to install panels on your home, and you should, please request Dean, Howard, Alex, Chaz, and Leo to do the job. I guarantee you will not be disappointed.

5 years ago

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Digna Manjarrez Elizabeth, NJ

Momentum solar is the best solar company I could have gone with. I sat with different ones and this was by far the smartest and easiest choice. Not only is the product the best, but the guy that sat down with me was by far the coolest person I’ve ever sat with. His name is Marlon M and he made every step of the way as painless as possible. He explained it in a way that I understood, he knew what he was talking about and he genuinely seemed to want to get to know me. I actually wouldn’t mind being this guys friend after sitting with him. Like I said before, I’ve thought a long and hard about going solar but as soon as I sat with Marlon, it was a done deal. He made me see the value in the product. Not only does it benefit me and my family in the long run but it’ll help save the world even if it only starts with me. Thank you Momentum Solar for everything and thank you Marlon for making this experience and enjoyable and happy one.

5 years ago

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Judith Rahway, NJ

Momentum Solar has been an absolute JOY to deal with. From the helpful people in the call center, to my truly, always there for me, Solar guy Marlon. I looked at other companies, but found the total package and best value with Momentum. I’ve read other reviews trying to scare other people away, and can’t understand why someone would do that. I’ve been to their office in Metuchen where they make everything happen. They clearly install all their own projects and train their entire staff in the same facility. I’m as happy as can be. All promises were kept, and I’m now saving money by transitioning. Thank you to all the guys and gals in Metuchen who made it happen.

6 years ago

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Heather San Antonio, TX

Very informative and courteous. Provided excellent explanation of the whole process from start to finish. Is always ready to answer any of my questions.

2 years ago

Reply from Momentum Solar

Thank you, Heather, for being a 5-star customer of Momentum Solar! It's great to hear the sales and customer support staff have been helpful and you've enjoyed the solar experience!

Apr. 19th, 2021

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Art D'Elia Pinellas Park, FL

Excellent customer service. Calls are returned promptly and issues are addressed immediately. Highly recommend Momentum to anyone who is thinking about solar.

2 years ago

Reply from Momentum Solar

Thank you, Art, for taking the time to share great customer feedback and for choosing Momentum for your solar project! It's wonderful to hear the customer care has been speedy and helpful.

Apr. 19th, 2021

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C. Robinson Los Angeles, CA

What they don't tell you. First they use doc sign. you don't get copy to do 3 day review. they an 18,000 price ,and require you give them your tax rebate check and the 4 thousand dollar rebate is added too and not deducted from the price of the panels; a battery is not included in the deal, because they don't have them. When you finally do find the contract its under a different name, and its incomplete there are no money figures. SO, You end up paying 25,000 for solar. You still have to pay your power company. the power company pays you 8 cents per kWh they get from your system, and charge you about 20 cents for per kWh you use.

3 years ago

Reply from Momentum Solar

Thank you for the feedback as it will help us pinpoint areas for improvements. If we can help look into anything further for you please reach out to [email protected]

Apr. 5th, 2021

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Jessica Rogers The Colony, TX

Initial contact and instal was 3. However I was told that a lean would not be placed against the home. A lean was however placed against the home which caused refinancing at a rate of 2.25%a huge headache with a delay of over a month.

3 years ago

Reply from Momentum Solar

Hi Jessica, thank you for the honest feedback as we are always looking to improve. If we can help look into anything further for you please reach out to [email protected].

Feb. 10th, 2021

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Erik Kimmey Riverview, FL

The were professional from beginning to end. From the consultation process all the way to the energization. Reason not for the 5 star rating is because the app used to track progress could be updated with more information.

3 years ago

Reply from Momentum Solar

Thank you Erik for the honest review as we are always looking to improve. I'm so glad to hear you enjoyed the customer experience and we look forward to a sunny future with you producing clean energy!

Feb. 3rd, 2021

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Ms. Robinson Crandall, TX

Wasn't fully informed in regards to monitoring production vs consumption vs storing capabilities. Wasn't aware and disappointed that it all wasn't included in the purchase of the system. Also the installation wasn't without incident that caused us to have no phone, tv or internet service for over 24 hours; had to contact service provider to come make repairs.

3 years ago

Reply from Momentum Solar

Thank you for your honest feedback as we are always looking to improve. We appreciate your business and it there's anything we can help with further please reach out to [email protected].

Feb. 3rd, 2021

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Verified Customer

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Mike Owens Orlando, FL

Information provided by the company is confusing and in some cases wrong. Needed to do a lot of research on my own and submit a number of questions before I had an accurate picture of what the system was, how it would work, and my expected return. Sales people definitely need training.

3 years ago

Reply from Momentum Solar

Thank you Mike for the feedback as it will help us improve. We hope you are finding the solar panels beneficial!

Jan. 25th, 2021

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Verified Customer

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Owen

LG’s panels are very good quality. Momentum did a good job. The certification process through the local electric company was a bit tedious. Installation was tidy. They do it in one day.

3 years ago

Reply from Momentum Solar

Hi Owen,
Thank you for taking the time to share great feedback on your installation; Momentum Solar appreciates your business very much.

Jan. 22nd, 2021

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Amanda

It is not quite as low profile as I thought it was going to be but otherwise it looks fine and durable. They are fairly responsive to our questions. They try their best to get us all the information we need.

3 years ago

Reply from Momentum Solar

Thank you Amanda for choosing Momentum Solar and taking the time to share feedback, we appreciate you and if we can every help answer questions please reach out to [email protected].

Jan. 22nd, 2021

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Verified Customer

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Noor

Based on their service I realized this is the company I wanted to install my solar panels. Except for one issue with the electric company that works with Momentum Solar, everything went fine.

3 years ago

Reply from Momentum Solar

Thank you for choosing Momentum for your solar needs! We are excited for a sunny future with you producing clean power off the grid.

Jan. 19th, 2021

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Verified Customer

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Eric

Everybody from the salesperson to the installer to customer service has been extremely helpful. Everything works and they made sure I understood everything.

3 years ago

Reply from Momentum Solar

Hi Eric, thank you for the 5-star feedback! Momentum Solar is proud to be your clean power company and we thank you for the feedback on your install and customer care experiences.

Jan. 19th, 2021

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Verified Customer

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Thomas

Installation went fine. It was very quick and professional. There were no problems at all. Their finance company has not followed through and we are still waiting for that to happen.

3 years ago

Reply from Momentum Solar

Thank you for your honest feedback, Thomas, Momentum Solar appreciates your business and we look forward to a sunny future together!

Jan. 19th, 2021

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Verified Customer

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Nicole

Customer service is pretty good in the beginning but since is has been installed I’ve had a lot of questions and there has been some trouble being unanswered. All the people are polite but it is still inactive.

3 years ago

Reply from Momentum Solar

Thank you Nicole for your honest feedback, if you need additional assistance please reach out here in private message and I'll be happy to help.

Jan. 19th, 2021

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Verified Customer

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Mohamed

Customer service is efficient and trustworthy. They stand up to their word. It was fast getting it set up. It was done in like one day and it is pretty presentable and neat. It is excellent work.

3 years ago

Reply from Momentum Solar

Thank you for the honest feedback, Mohamed! Momentum thanks you for your business.

Jan. 19th, 2021

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Verified Customer

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Brunilda

There is not a question I have had that they have not gone out of their way to help me on. They did everything quietly and cleaned up after, I have no issues with them.

5 years ago

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Verified Customer

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Cathy

Everyone I have spoken to has been super helpful and solved problems. The installation went as scheduled, the team was diligent and good with communication.

5 years ago

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Verified Customer

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Bobby

They are efficient, they kept in contact with me and walked me through the whole process. It wasn't just one person but a number of people who do that.

5 years ago

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Verified Customer

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Anonymous

They weren't sure if they were going to finish in one day, but they did. Every time I have had to interact with them, I was given the information in a timely manner.

5 years ago

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Verified Customer

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Charles

The man they sent to take pictures of the roof and attic interior was very polite. He did his work well. Every time they sent someone in to do a job it went well.

5 years ago

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Verified Customer

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Ellen

The first time I was supposed to have someone come they never showed up. Other than that it's been excellent. The installation was quick, easy, and seamless.

5 years ago

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Verified Customer

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Charles

It took a little longer than we anticipated to get it up and running. The installation took a couple of days but then it took several weeks before we were actually booked up to be online and producing.

5 years ago

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Verified Customer

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Jenn Auburndale, FL

Took forever to get the panels on because of multiple months waiting for inspections and meter changes due to checks lost in the mail. Had the panels on for 3 months and I still have an electric bill of $100 on top of the solar bill that was supposed to make the electric bill go away completely. So now I'm paying more each month between the panels and the electric bill than I was prior to install. I thought that I was supposed to have enough power produced with the 44 panels on my roof.

5 years ago

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Verified Customer

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Orlando

My house didn't pass inspection the first time around so they had to come back on several occasions to get it right. My power bill has been down since installation. The sales representative was very informative.

5 years ago

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Verified Customer

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Nacer

The customer service is outstanding. The installation took a long time and there were some setbacks. I have 38 panels on my house to produce enough electricity to power my house. I did some research and it could be done with 28 panels. Their panels aren't as efficient as some other companies.

5 years ago

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Verified Customer

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Jean

They were very truthful and followed through on everything they said they were going to do. My electric bill has been cut in half since the solar panels were installed.

5 years ago

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Verified Customer

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Lucien

They completed everything they said they wanted to do in a timely manner. I had no problems with the installation process. I had a positive experience.

5 years ago

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Verified Customer

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Saul

They took half of a day to install the solar panels on my house. The salesman came at the right time and I think solar panels are a smart thing to have installed.

5 years ago

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Verified Customer

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Hector Lorenzo

They did not disappoint, they explained everything in details, they did not try to sell me a system more than I needed. The customer service was excellent.

5 years ago

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Verified Customer

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Wayne

Installation was quick. They're always on top of their game. I've had multiple phone calls during the whole process so it it's been a pretty good process myself.

5 years ago

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Jonathan

The equipment seems to be best quality available. Installation was very fast, they were done all in one day. They have pretty great customer service. I never had any issues in there as well.

5 years ago

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Verified Customer

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P

It's hard to get them directly on the telephone. They clarify my questions correctly, knowledgeable and they were fast. Installation was quick, that was good.

5 years ago

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Kendrick Anderson Wimberley, TX

They delivered what they sold me. They followed up when I had question and they resolved issues/misunderstandings when/if they arose promptly and fairly.

5 years ago

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Verified Customer

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Osee

Everything was excellent with the customer support. They're confident. The installation process was very fast and very professional. They do very good quality work.

5 years ago

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Corinne

They were here exactly when they said they would be. They finished everything they needed to do in one day and cleaned up. We were very pleased with it.

5 years ago

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David

They were not as proactive as they should have been. The installation process was actually flawless but it took significantly longer for the system to actually get installed than it should have. It seems up to date on the latest technology. I just wish they would have been more communicative about how long the entire process would take.

5 years ago

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Verified Customer

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Taras Shafron

We had damage to our new roof when installation took place. It took 4-5 months. When they came 3 times it was pouring rain. I asked why would you come in a down pour. The answer was so we show the customer we are here on the day promised. My answer was why would you come? Why would you look at the weather then call and reschedule because it angers us you came and can't do anything. Also we had lead person look at our roof 3 times to match the roof. They finally came and still had the wrong roofing shingle. They left on a beautiful day to get material worked 2 hours and the manager pulled them off the job to go to another job. They came back2 weeks later to complete 3 hours of roofing. Seriously mismanaged. Still waiting for critter guard installation. This has been months not happy at all.

5 years ago

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Verified Customer

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Vincent Schuster

We have an issue where our solar is not communicating. We were told a technician would contact us in 3-5 days. We never heard from anyone. We called again and this time they told us to call back in 3-5 buisiness days to see if they know what to do. So instead of calling us with an answer we have to call back. With the solar not connected properly our electric usage went up higher than it has ever been by almost double and they take too long to resolve the issue.

5 years ago

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Verified Customer

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J. Field North Brunswick, NJ

The process is horrible, no follow through (I had to call and they stated we were wonder what happened with the set up, really!!!), limited guidance, multiple phone calls and I still cannot get this set up. If I knew then what I know now, I would not have proceeded with putting solar panels up. Still having issues getting srecs set up and still paying out of pocket, which I was told I would not have to do. Customer Service is only open till 4:00pm to assist with the srecs, unfortunately I do not get home until after 4:00pm. The materials to assist with setting up the srecs is not very user friendly. I also had an issue with one of the reps and a comment not called for. I had to reach out and have their Supervisor notified. I would recommend solar panels, however not if this is how business is conducted. Also, I was informed after the fact taxes were done, that I would have to submit another form. Now I have to do an amendment to my taxes for this. Which will most likely cost me more since I have a Tax Advisor reviewing the forms since there is no further guidance on this. Brochures are given out when you want for us to purchase the solar panels, however once they are sold it seems that you could care less. There should be additional guides given out or on the website. Also, remember this is not something that the we do everyday, like you do at your job, and any question or request how dumb it may seem provides job security. At this point I am totally dissatisfied with the inconvenience of having to go through all of this. Mind you I have another house that I have to do this for.

5 years ago

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Verified Customer

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Raymond Durbin Lady Lake, FL

Not adequate explanation on financing. Was very slow in getting the proper paper work completed to get system turned on. I had to call myself to get information and the relayed back momentum personnel

5 years ago

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Dorothy Hempstead, NY

I'm pretty upset about the fact that they have charged me for the whole month, when I had only used it for 6 days. Installation took a couple of weeks. They came to check the panels they installed, checked the inside of the house, and then after about a month they finally put everything up. So far I'm not having any problems with it, but I don't think the customer service is very efficient.

5 years ago

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Verified Customer

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Richard

The salesman who came to sell me the solar panels was very personable. He understood that we were senior citizens and was patient with us. Installation went very smoothly. They came to put everything up, then they left. I think I pay too much a month, so I think they're really making money on me. I wish they would have given me a better deal.

5 years ago

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Eusi

I had called a few times into customer support to discuss something that were being done, but no one replied to me. They sent people out here, not giving me a call beforehand on 3 different occasions. I had no idea why they were there and what they were doing. Installation was okay...there was a lot of drilling and loud noises. I wish I knew it would have been this loud, because I wouldn't have stayed home, especially with my children. No one told us that there was a period of high production when we should have installed them. Instead, we installed them in a low production period. I think Momentum Solar sucks.

5 years ago

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Paulo Union, NJ

I think they should contact the customer more often, especially in the first couple of months. In the winter I pay $100 and in the summer I pay like $30, so it's not exactly what we talked about. It was supposed to be practically $20-$30 max.

5 years ago

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Brandon Linden, NJ

It's working well, we don't have any malfunctions. At first, we had an issue getting the permit from the city to come in and get it turned on. Any time we had questions or concerns, they were always there to assist.

5 years ago

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George

We're very happy with it so it does help us out financially. It's cheaper than the electric company so we're pleased for that. They did a good job installing it.

5 years ago

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Ernest

They've been pretty good at answering most of my questions. Everything seems to be working well and I've had no problems and I have almost zero electric bill.

5 years ago

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Kenneth

The installation process took a very long time, it took forever for them to come and set up after they were supposed to do it months before, it took months for them to come and set up the solar panel and then it took months to get it up and running.

5 years ago