MidKnight Solar

Neighbors, friends, brother-in-law all talk about going solar and its advantages. My BIL is building a fully green sustainable house with solar so I decided to look at it myself. I was reviewing solar websites and found the SunPower name to be the best in the industry in terms of reliability, warranty, and technology. I spoke to a marketing coordinator and shortly after Andrew reached out. We went back and forth with setting up a consultation, not kidding. He drives between Orlando and Miami so catching him (when he doesn't fall off his motorcycle) and healthy is hard. We finally saw each other after 3-4 weeks and I am very excited about this project. A complexity I knew was that my roof was 17 years of age and I am due for a new one. I called a couple solar companies to come out but not a whole lot did because they didn't want to deal with the roof aspect. Andrew still came out, looked at my roof, determined it was necessary but still did the consultation... it was 3 hours. The product is manufactured in America, it is fully serviced, and installed by them. What I found interesting was they have every single roof type attachment installation video. Metal seam, shingle, clay tile, and flat roof which helps with the visualization of how the solar system is kept up. Our follow up for the site survey is in about 2 weeks. From that point I know I'll be in good hands.

My experience with MidKnight Solar, and Andrew specifically, was WELL BEYOND expectation. My selection process was extremely thorough. I had four different companies visit to discuss my interests, needs, and understanding of the solar space then saw very different responses. Andrew, with MidKnight Solar, and one other company were first focused on understanding my situation and knowledge. The others "told" me what I should be doing and focused on. I was equally reviewing the financial and technical aspects of the potential project. The two that stood out really helped me increase my ability to assess the technical side far beyond my initial research leading to comfort in disqualifying others that were cheaper or just inferior for long term solutions. I was between the SunPower 435W panels and the REC Black based on the top two solutions. Given the direct support and backing from SunPower for the entire system not just the panels and not through a third party insurance policy I moved firmly into the SunPower side technically. On the financial side it was Andrew that brought the most to bear. We discussed several options regarding initial investment, financing options, utility company programs/state programs for buying power generated, average and projected increases in electric rates, etc. The opportunity to truly assess both the viability of the investment and the risks associated increased exponentially and secured the decision to both move forward with the project and with MidKnight Solar. When we were ready to move to signing I had a few additional questions for Andrew. Not only did he answer those questions but offered to help a bit more on pricing if I was ready to sign at that point. He quickly got the approval to move ahead with that and we agreed to sign. I should also mention that Andrew's last visit to our house prior to signing included a test drive of his ridiculous Tesla S to feel the 0-60mph start. How many people would let someone do that with their 100K+ investment? You would expect that everything would go super smooth from that point. You would be wrong. Of course we signed during the COVID mess largely causing the issue. SunPower had challenges producing the 435W panels we contracted to install. It took SunPower a few months to reach out to discuss the problem and request a change to the panel choice to 425W and a different series. I immediately reached out to Andrew at MidKnight Solar to understand the difference between the X series to M series. He, again, went above and beyond with technical aspects to put me at ease with the transition. I was still unhappy with the change and lack of earlier communication from SunPower. They wanted to provide a one panel increase incentive for the same cost for the change order but I spoke with Andrew about how this didn't seem fair. He went to bat for me to secure two additional panels and I moved ahead with the change. Again you would expect that we would be moving forward. Not so fast. After a few more months SunPower came back again to request that I drop down to another series that was immediately available for install. Although this would have been a way to get it done I didn't want to increase the number of panels that much with far lower wattage panels and product that had debuted many years prior. Andrew was right there again to assist with the assessment, help calm me down, and insure me that whatever decision I would make they would support, even cancelling the project. We stuck with the 425W panels and expected to be installed in a few more months. Andrew was the only one that kept checking in and keeping me from jumping off the ledge. I finally hit my limit and demanded additional information regarding the delay and a better ETA. Andrew facilitated the discussion with SunPower management which led to details regarding challenges with one of their installation partners. At first they didn't provide a solution to that problem and I let Andrew know that I was reaching the end of my patience. Again Andrew stepped in and led the push for an immediate resolution regarding the installation crew and helped push through my request for another panel to be included to make the significant delays worthwhile. The new install partner reviewed the original plans for install and, based on their experience, they weren't comfortable moving ahead until they could verify our truss construction. Thankfully they did the visit as their concern was verified and they had to revise the original plans and get them approved by the county. Andrew told me that this install partner was outstanding. This install partner was exactly what Andrew said. They were able to get the plans approved and were installing the panels in the same week. The crew was super friendly, discussed the install in detail before starting and were incredibly efficient and respectful in getting it done and cleaning up afterward. They reviewed the system with me right away, showed that it was operating already and went over the next steps including how I could help expedite the switch over to operational with my power company. All of that was spot on. I should mention that SunPower did step up and provide reimbursement for my power bills from the original expected install period to the actual activation with Peace River Electric. On top of that they sent a significant gift card that I didn't even request for my trouble. The last step (sort of) was Andrew, Randimal F and Sebastian C all driving over from Orlando to Sarasota area to visit me on a Saturday to do the quality control check on the system and answer any additional questions that I may have had in person. I'm not sure any other companies would have considered an in-person trip to wrap things up like that given the reliance on Zoom or other remote options. This shows that MidKnight Solar is not just a sales company or interested only in closing deals and moving on. The reason I even put "sort of" in parentheses above is because Andrew continues to reach out from time to time to check in both regarding the panels operation, whether they are meeting my expectations, and just to see how things are going on the personal side. Again, how many companies truly engage their customer long term and with this depth anymore? Answer - MidKnight Solar. I would move forward even with the challenges I experienced without hesitation if MidKnight Solar was involved. They were the glue to my original excitement and current happiness with my system.