Name: ION Solar
Rating: 3.6

star star star star star

Lewis Nuttall Long Beach, CA

I'm extremely happy with Ion Solar. They have exceeded my expectations. They delivered on everything they said they would and everyone we have dealt with has been very professional. We love our new system and we are so excited to see the money we are saving.

6 years ago

star star star star star

Sharon Burke Walnut Creek, CA

I have been very happy with my Solar Vision solar system. The system and billing work as explained to me. The sales representative took a lot of time to answer my question and make me feel comfortable with the contract. Two thumbs up, highly recommend.

7 years ago

star star star star star

Robert R

Leaving this review for my mom, she got solar with Vision Solar and couldn't be happier. She has a flat, fixed payment and will now own her power instead of endlessly throwing her money at the power company. Vision Solar did a fantastic job!

7 years ago

star star star star_border star_border

Aaron Ashby

We selected Vision after talking to 4 other solar companies. All of them were disorganized and seemed like used car salesmen. Vision was completely different - very professional with organized systems and a very knowledgeable and personable sales person in Doug Rose. The installation was pretty good with some nice extras (A Nest thermostat and LED light bulbs) though they did leave a bit of a mess around the perimeter of the house. They also did have problems connecting the monitor/app and in fact those problems became a big frustration as the panels were only producing, or reporting about 20% of what they were supposed to for the first few months. This caused us to lose a significant amount of money and feel like we had been ripped off. Vision continued to communicate with us and finally got the problem fixed. Now that it is working well we are pretty satisfied.

7 years ago

star star star star star

Roark Janis Salt Lake City, UT

Vision Solar was the best to work with; I know because I started with another company first and switched. Vision Solar listened to me, met my design requests, answered all my questions and provided quality installation and great customer service!

7 years ago

star star star star star

Chanel Kidd Orem, UT

Vision Solar installed my system in May and has been great. It is producing and my electric bill has been reduced as discussed. What I really like is the look of their system compared to their competitors. I also really liked their customer service, I got a call every week with the status of my project.

7 years ago

star star star star star

Phil Brangers Summerville, SC

Vision is by far the best solar company in South Carolina. They only do ownership in SC not leasing which is the only way to win with solar. The sales rep was very open and transparent at the door, and our panels look much nicer and cleaner than the system across the street, and I am saving over 40 bucks a month on my power.

7 years ago

star star star star star

Josie Bueno Cleburne, TX

Ion solar is great! This is our second home Solar purchase. We had multiple consults with different companies. ION’s people were knowledgeable, polite, did not put pressure, and quick to answer our questions. We have specific needs to fit our unique lifestyle and even though our system request was unusual they never even batted an eye. The install was just as smooth and the people just as great. I highly recommend ION!

1 year ago

star star star star star

Maria S Richmond, VA

Had a great experience with ION! They answered all my questions and explained things well (especially our rep Daniel D . The initial install was 2 weeks after signing (county and utility inspections took awhile). The project manager and different teams communicated with me frequently especially when we were waiting for they inspections and they were responsive. I'm loving that I now generate more electricity than I use!

2 years ago

star star star star star

Matt Hansen Chesapeake, VA

ION is great! They explained every step of the install and didn’t leave us in the dark during the installation process at all! They did a fantastic job serving as liaison between us and the electric company and our HOA as we completed the project. And our sales rep, Jason was always reachable by call or text to answer any questions we had throughout the entire process! Highly recommend!

2 years ago

check_circle

Verified Customer

star star star star star_border

John Aurora, CO

I think they use some of the best components in the industry based on my understanding of all the stuff that's available and out there.

1 year ago

check_circle

Verified Customer

star star star star star

Zachariah Aurora, CO

They did a great job on the install and were very professional and courteous about everything. It went really smoothly.

1 year ago

check_circle

Verified Customer

star star star star star

Dinesh Aurora, CO

Installation went well, no hassle. As long as you're going to give the best pricing you're going to get more customers.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Buda, TX

According to schedule, it was very quick. No issues that I can recall. They're very responsive and available.

1 year ago

check_circle

Verified Customer

star star star star star

James Rodriguez Albuquerque, NM

I was highly satisfied with the presentation, proposal, install, and follow up of the entire process.

1 year ago

Reply from ION Solar

Thank you James for your review. We are glad to hear about your satisfaction with the entire process.

Jan. 11th, 2023

check_circle

Verified Customer

star star star star star

Kingsley Albuquerque, NM

It went smoothly, but it took a bit more time perhaps due to all the approvals and all those things.

1 year ago

check_circle

Verified Customer

star star star star star

Felisha Albuquerque, NM

Any questions that I have, they're quick to respond and give me the answers to. It's the best quote that we got.

1 year ago

check_circle

Verified Customer

star star star star star

Jerry Albuquerque, NM

It's all manufactured in America. Very quick, very smooth and a very clean installation. They answer every inquiry.

1 year ago

star star star star star

Matthew Simms Castle Rock, CO

Ion Solar was fantastic in all aspects - from design, planning, permitting, and financing - they were responsive and excellent in all phases of getting my system!

11 months ago

check_circle

Verified Customer

star star star star star

Jocelyn Las Vegas, NV

I liked how fast and easy the process was. I only had one initial meeting with the sales person and they took care of everything else. I liked that I didn’t even have to deal with my HOA.

1 year ago

star star star star star

Aaron Jaeger Lake Forest, CA

Hey. You guys are pretty awesome. U guys have been awesome so far. Only exception was turning on after plan to operate certification. The system looks great. Family is super excited.

1 year ago

check_circle

Verified Customer

star star star star star

Sherri Stratton Las Vegas, NV

Professional, fast, on time, on schedule. My only problem is my bills are still high in the summer and I still don’t make enough power for the winter. Otherwise, no issue.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

MMMS ACS Boerne, TX

The process took 7 months which is ridiculous. It took so long even my solar loan payments began! Fortunately Ion agreed to pay for the 2 months of payments when there was a overlap of the loan kicking in but the solar not being turned on. I did enjoy their customer service line though. Sweetest phone reps. I also liked my sales rep Noe. His sales presentation and knowledge was impressive.

1 year ago

check_circle

Verified Customer

star star star star star

Jackie S Beaverton, OR

Our sales representative was very organized and knowledgeable. He was never pushy and made sure everything he told us was followed up on. The whole company made sure we were kept in the loop throughout the process.

1 year ago

check_circle

Verified Customer

star star star star star_border

Michael Beaverton, OR

The installation of the system had a slow start, and then I noticed a leak in the roof after the installation. The installer came back and had to reseal all the mounting holes. The system is working great and saving me money!

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Russ Cagle

Excellent communication pertaining to the ongoing progress of the permits required. The construction details were very descriptive as was the final construction performance. My only frustration was the documentation required to obtain the tax rebate.

1 year ago

check_circle

Verified Customer

star star star star star

Lee Las Vegas, NV

ION did exactly what they said they would do and when they said they would do it. I’ve recommended ION to my friends and couldn’t be happier with the results. Not paying an electric bill in Las Vegas? No brainer.

1 year ago

check_circle

Verified Customer

star star star star star_border

Travis Winks American Fork, UT

Ion Solar did a good job putting my system together. I am very happy with it. Just wish they showed you how to clean the panels when they get dirty. My lower panels are producing almost half as the top panels because they are dirty (so I think).

1 year ago

check_circle

Verified Customer

star star star star star

J. Chuan Henderson, NV

Installation is the cleanest I have seen among all my neighbors. I love the fact that they used American made products to support our economy. Great people, products and service!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Leslie Portland, OR

So far I am still wondering if this was a great idea as I had my home reproofed in preparation to have my solar system installed. I've heard little from ION Solar since installation and I feel communication as we go would be helpful and not due to my age. Explanations and reminders of our responsibilities as far as upkeep as owners with lists of proper accredited companies to contact and use would be so helpful. Where's the Tax information for being able to receive a credit as offered?

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Rick Acaccia

I did not get satisfactory results from customer service. I asked on several occasions for someone to come out and check my system. I was told (essentially) not to worry about it that they could see remotely that my system was working fine. I'm not satisfied that everything about my system can be deduced remotely. I feel that I was put off and never given an answer to the question "What do I have to do to get someone to come out".

1 year ago

check_circle

Verified Customer

star star star star star

Karenga Ross

Great communication with Matt and team from the start to the end. Knowledgeable, professional, and helpful staff. The install looks great! Our panels are producing well, the app works great, and we're very happy.

1 year ago

check_circle

Verified Customer

star star star star star

Teresa Las Vegas, NV

They came in and did the work in one day! The “red tape” was a mess but they handled all of it. They dealt with the HOA, NV Energy, and the CCBD, I never had to be involved.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Roderick Norfolk, VA

Installation was great. Im disappointed and felt mislead on the height of the panels from the roof. One of the selling points was that ION's panels were close enough to the roof that squirrels/birds etc., wouldn't be able to nest. Yet I now have a partially disabled system due to squirrel damage. For the amount of money paid I would have gotten some type of "critter guard" to protect my investment. I've also called ION twice and have been told I'd receive a phone call which never happened. I'm beginning to believe I made a mistake having an install done with your company.

1 year ago

check_circle

Verified Customer

star star star star star_border

george mallory Richmond, VA

Only thing I didn't like was that the solar panel didn't come with battery back up. Customers need that especially when storms or something knock out power. Ion solar needs to make a battery compatible with system and offer it free to customers who already have a system installed. Also don't see alot of savings in power cost.

1 year ago

check_circle

Verified Customer

star star star star star

Phyllis Virginia Beach, VA

We are fortunate to have an amazing hands on agent. Justin B was effective in explaining the Ion Solar experience and is still available nearly a year later to answer all questions and concerns.

1 year ago

check_circle

Verified Customer

star star star star star

Unis Clinton Portsmouth, VA

I really like this company, they were very professional. They came when they said that they would come. worked quickly and cleaned up. They made me feel like they had my best interest at heart.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Charles Mechanicsville, VA

Everyone I delt with was nice and friendly. However, when I set up our plan I requested 105% coverage (sales rep started at 80%). I requested a review of my system due to my receiving bills from the utility company. ION advised we are using more electricity than we are producing. Considering the fact that I gave them copies of my electric bills and I wanted a system that would produce enough to cover 105% of my energy use, I am disappointed.

1 year ago

check_circle

Verified Customer

star star star star star

Stephanie Smith Portsmouth, VA

This company has given us the opportunity to get solar panels and pay a little bit a month on them. We have not had a problem and they are amazing to deal with and it is very affordable.

1 year ago

star star star_border star_border star_border

Will Chen Beaverton, OR

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Katherine Virginia Beach, VA

Projections given on how much I would save off my utility bill were not correct and prior to us agreeing to the panels being installed. I questioned if we were going to have enough solar panels to generate the type of savings they were projecting. We probably need at least 10 more panels to get the type of savings that they projected. Now I am saving several hundred dollars a month off. But my electric bill did not drop down below $200 a month. Also, the sales person told us we would receive an $8000 incentive rebate that we would need to apply towards our loan and I have called Ion services directly and they just gave me a tax form which is not the same thing as an $8000 rebate and no one when I’ve contacted Ion has any idea what this is and that was one of the main reasons we signed up for Ion that we were getting $8k off our $30,000 investment. I’ve had one service issue with our solar panels since they were installed. One of the wire nuts were not screwed on correctly and I had eight panels that stopped working two months after installation and I didn’t realize I needed to monitor my solar panels consistently, which is my fault and it wasn’t until my electric bill went sky high that I even look at them or questioned it, and found that they have been in operable for over four months. It would’ve been nice if Ion was aware that my system was off-line if they would’ve notified me via email or written correspondence, and the process of getting someone out to come look at my panels was not fantastic. They sent an electrician out relatively quickly and he indicated somebody needed to go up on the roof and we needed a roof crew and that I would be contacted to schedule a roofing company to come look at it within two weeks well for weeks later, I was finally able to get someone out here to climb up on the roof and look at it and it took from 10 minutes to fix but that was yet another month where I had eight panels not working. So over the five months I have paid approximately $400 more a month and my electric bill every month since the eight panels have not worked.

1 year ago

check_circle

Verified Customer

star star star star star_border

Chad Lamb Washington, DC

The process to install panels on the house went great. The sales person provided me with all the information I needed. The install crew and electricians were great as well. My only issue is they underestimated the amount of panels I needed.

1 year ago

check_circle

Verified Customer

star star star star star

Tony Virginia Beach, VA

I like the friendliness of all staff members, and the workmanship was outstanding, they were always there for questions, and always have the answers. I can see a big difference in my electrical bill, and we love gold green.

1 year ago

check_circle

Verified Customer

star star star star star

Alfred Denver, CO

I'll say that the process with the electric company was the bottle neck, but on ION's side they were great. Wish I had known about the differences in the app, to monitor electric flow better. So far, so good!

1 year ago

star star star_border star_border star_border

Nancy Pittsburgh, PA

Everything went well through the initial meeting with my rep Richard up to the install and go live date. I referred my daughter who now has IonSolar powered on since October. Since then I have made numerous calls and discussions about money I was told I would get for referring my daughter. I have spoken to several different representatives who assured me that I would receive my referral bonus, which I have not. I recently received notification via email that now I need to have a txt, email, or a picture of the referral, which I do not since it was a verbal agreement with myself and Richard. The response was that now they have to reach out to Richard for verification of this agreement. Now it’s been 5 months since my daughter went live with her panels and I suppose it will be 5 more months before I get this, if I even do. My daughter has been having trouble with her panels and is very frustrated with the follow up of IonSolar to rectify this. Their response is that the trees are in the way. First of all they marked and ensured the panels were in the most appropriate positions, second it is winter and There are no leaves on any of her trees. I am so sorry that I recommend this company to her. She has thousands of more money in her system than I do because of the size of her home. It’s sad that she’s so disappointed and I feel responsible for sending Richard to them. If I had to do it over I would not have had these installed nor recommend it to my daughter.

1 year ago

star star star_border star_border star_border

Fredrich Littleton, CO

This is an updated review. My prior review was on the Install which ION handle very well. My issue is lack of technical skill set to be able to correct inspection issues. Boxes and panels were mounted on the house but not in the correct configuration. Panels had to be relocated which left holes and scrapes on the house siding that now require filling and painting. There has been a constant issue with the panels on the roof. Inspections have failed 3 times on them. At the time of this review the issue is still not resolved! No one seems to want to take ownership of the issues to get them resolved. I am totally frustrated with ION and the process in general. The final pain of it all is I am paying for the loan on panels I cannot use plus the monthly power bill.

1 year ago Edited January 10, 2024

star star star star star_border

Cameron Milot Colonial Heights, VA

I was not sure I wanted to invest in solar panels because of the expense. After talking with a family member who has used solar panels for about 7 years I decided to invest in these panels. I was glad I did because my monthly electric bill dropped substantially the first month of using. I would highly recommend ION Solar.

1 year ago

star star star star star_border

Michael Mortvedt Aurora, CO

Overall I am pleased with the service Ion is providing. I am frustrated that it is taking so long to get the system producing electricity. It seems to be Xcel Energy that is so slow with inspections and processing. Xcel has added close to six months to the approval process.

1 year ago

star star star_border star_border star_border

Thomas Littleton, CO

I signed up to get solar 7 months ago and I currently have 90% of the system installed. They are scheduled to come out next month to replace panels that should have never been installed, and to get the county inspections out of the way. Apparently after that Xcel still needs to do a final inspection prior to turning it on. The Costumer service has been less than ideal with multiple calls out and waiting days/weeks for replies at times. When they do reply they seem helpful and nice but until the system is actually put online and functioning I’m going with, I’m pretty unsatisfied with the current situation and the service I’ve received.

1 year ago

star star star star_border star_border

Mike Gardinier Englewood, CO

My problem with Ion was the installation of the panels was rushed and given priority without consideration of the condition of my existing roof. I would recommend your sales staff to advise customers with older roofs to have their roof inspected prior to the panel installation. My roof failed inspection by my insurance company. I needed a new roof installed after the panels were installed by Ion. So I had to pay the cost to remove the panels and reinstall them after the new roof was completed.

1 year ago