error This company may not service all states.

Previously known as Vision Solar, ION Solar is a full-service solar energy provider that was founded in 2013. Full-service includes a custom-designed system, all permitting, solar installation, inspection, and solar panel system maintenance.

ION Solar aims to offer affordable solar solutions that give customers the benefits of solar with little or no up-front costs. The company's services are currently available in Colorado, Florida, Nevada, New Mexico, North Carolina, Texas, Utah, and Virginia.

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The Good

  • No Subcontracting
  • Maintenance is Included
  • Increased Home Value
  • System Monitoring
  • Awards and Certifications

No Subcontracting

ION Solar does not outsource any of its installations, meaning the company installs every solar panel and inverter itself. Working with a full-service provider like ION Solar generally bodes well for homeowners as the company will then have full control over who is in and around your home and your family.

If you ever come across a company that does use subcontractors for any part of the project, we would suggest finding another solar company to do business with— it's just too risky. While the solar company itself might be licensed, the subcontractors might not be. Additionally, the more people who are involved in the project, the bigger chance there is for miscommunication and lack of quality.

Maintenance is Included

ION Solar states that the system they provide you includes free maintenance and repairs for the entire life of the contract.

In reality, solar panels don't require much maintenance other than being sprayed down with water every few months to keep the dust and dirt buildup that could limit sunlight off of them.

However, if something does happen, ION Solar will be there to take care of it for you.

Increased Home Value

Installing solar panels will increase the value of your home and, according to ION Solar, if you ever sell your home, the company will transfer your solar power agreement to the new owner. Therefore, having a solar system that is already in place and transferable will automatically increase your home's value and could make it easier to sell.

System Monitoring

Another beneficial feature ION Solar offers is system monitoring.  Unfortunately, the company doesn't specify exactly what that monitoring entails, whether it's for production, usage, or both.  Obviously, it's to your benefit to have both. 

However, ION Solar states that it will monitor your system 24 hours a day, 7 days a week. If there's ever a problem, the company will know about it and send a technician out immediately.

Awards and Certifications

ION Solar has been listed as one of America's 500 fastest-growing companies by Inc. Magazine. The company has also been certified by the North American Board of Certified Energy Practitioners, a solar industry-recognized nonprofit organization charged with promoting best practices in solar power.

The Bad

  • Limited Availability
  • Reported Deceptive Marketing Practices

Limited Availability

Unfortunately, ION Solar's availability is relatively limited; the company only offers its services in eight states:

  • Colorado
  • Florida
  • Nevada
  • New Mexico
  • North Carolina
  • Texas
  • Utah
  • Virgina

Customers who live outside of this service area won't be able to take advantage of the company's renewable energy services.

Reported Deceptive Marketing Practices

Many customers have reported being lured in to ION Solar by an offer of a "free" solar system and were told there was "no catch".

However, apparently this is just a marketing tactic to get people to sign up for the company's lease program. This is definitely a deceptive marketing tactic, which tarnishes the company's reputation and may result in loss of client trust.

The Bottom Line

ION Solar does not subcontract any of its work and offers system maintenance and monitoring, and provides several payment options (including a solar lease) to help customers reduce their dependence on fossil fuel. However, the solar installer's availability is limited to eight states and its marketing practices are questionable.

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User Reviews

Star Rating

4.4
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395 Reviews

Review Breakdown

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CDavies1234

December 3rd, 2020 Colorado Springs, CO

The support staff and install teams are woefully undertrained, ignorant or just lazy. There were many times the teams were completely out of sync with each other. Different teams are apparently provided different information. There were many appointments missed, lies told, promises made and broken, and nothing done proactively.

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Bruce K. Ailiff

December 3rd, 2020 Gloucester, VA

Great customer service...Installation crew was here on time & job completed in about 5 hours.

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Reply from ION Solar

Dec 10, 2020

Bruce, thank you for such a great review! We are happy to hear you enjoyed your experience with our teams. We hope you enjoy the benefits of going solar!

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K. Babb

December 3rd, 2020 Norfolk, VA

I've always wanted solar panels; so I jumped at the opportunity. The installation team did a good job. The panels just got installed, and now I'm waiting on the inspection.

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Reply from ION Solar

Dec 10, 2020

We appreciate the time you took to leave us a review. We are so happy to hear that your installation went well. We look forward to your system being turned on so you can see all the benefits of solar panels!

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Tony Sutter

December 2nd, 2020 Virginia Beach, VA DETAILS arrow_drop_down
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My experience with Ion Solar has been nothing but positive so far. The sales person I am dealing with (Jessica G) is very professional, knowledgeable, and very courteous. All applications and permits were submitted by Ion with little to no involvement by me. The installation of the panels and equipment was installed as scheduled, despite rain during the last part of the installation. The installers were all very polite and cleaned up after themselves. The city inspection was completed yesterday so I am currently waiting on the power company to come change my meter (final step). I look forward to having my panels up and running in a week or so.

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Reply from ION Solar

Dec 10, 2020

Tony, thank you for the wonderful review. We are happy to hear you have found our team to be professional, knowledgeable, and courteous. We will pass on your kind words! We hope that you love your solar panels!

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Corey Samuel

December 1st, 2020 Las Vegas, NV

They move quickly in the installation process.

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Reply from ION Solar

Dec 02, 2020

Corey, thank you for giving us a review! We hope that you enjoy the rest of your solar process!

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Brett Amann

November 30th, 2020 South Jordan, UT DETAILS arrow_drop_down
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So far so good, services not completed yet. Will update if that changes.

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Reply from ION Solar

Dec 02, 2020

Brett, thank you for the review. We look forward to hearing more about your experience. We hope you enjoy your solar process.

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CF

November 30th, 2020 Dallas, TX

They did a great job and always kept us informed of what was going on.

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Reply from ION Solar

Dec 02, 2020

Thank you for the wonderful review. We hope that you enjoy your solar!

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Kevin Ray

November 27th, 2020 Larkspur, CO DETAILS arrow_drop_down
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We had ION Solar install solar panels on our home this year and have lived to regret that decision. We have lost count of the number of problems we have had, but here are some of the highlights. During the installation, they drilled a hole through the wrong wall and failed to mention it to me. I went into the bedroom I use as an office later that day and found a hole the size of a half dollar near the ceiling. They were trying to drill into the attic to run the power cable from the panels to the switch box outside. I understand that accidents happen, but very unprofessional to leave a gaping hole with no mention of it happening and not so much as an apology. The next problem was that without knowing, they moved our clothes dryer breaker off of a 240V slot and onto a 120V slot. This allows the dryer to turn on and to rotate the drum, but prevents the heating element from turning on. We have a brand new dryer and thought we had a warranty issue. It took them 2 weeks to come out to service the dryer. The service tech said there was only 120V to it and then when we checked the panel outside the breaker was moved from the labeled slot for the dryer. We had a nice trip charge to pay to find that out. Next problem is that ever since the install, we have been getting pieces of aluminum rails blowing off our roof every time we get a wind gust. It seems as though the install folks left all of their scraps up on my roof. The biggest problem I have though, is that they failed the inspection. It sounds like a pretty minor issue though. They have been asked to put another sticker on the breaker box. I have included a photo of the stickers they already put on it. As it stands right now, there are 15 stickers on the boxes, but the city requires one more. We knew this sometime in mid September. The fix is simply putting one more sticker on and sending a photo of it to the city. ION scheduled to come out and do it on Sept 29th, they missed that appointment and rescheduled it for Oct 5th. They missed that appointment and rescheduled it for Oct 13th. They missed that appointment and rescheduled it for Oct 27th. They missed that appointment and scheduled it for Nov 19th... Yup! They missed that appointment. This time they called and said they are moving warehouses and the tech thought it would be difficult to find the sticker so he did not want to go look for it. As a result, since they have already installed the panels, I now owe money for them. My first payment for them is Dec 1st, it is now Nov 27th and no sign of the sticker. I will be paying the loan back on useless solar panels AND paying my electric bill since the panels don't work yet. How awesome is that???? If you are thinking of installing solar I would highly recommend you look elsewhere.

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Reply from ION Solar

Dec 11, 2020

Hi Kevin, we are incredibly sorry to see your review. A member of our Customer Experience and Support teams have being attempting to contact you in order to resolve your concerns and see how we can move forward. Please reach out to [email protected] so that we can more fully assist you with your system. Thanks.

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Scott Cravens

November 21st, 2020 Castle Rock, CO DETAILS arrow_drop_down
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From the beginning through the panel installation, the people were great and did good work. And then it stopped. They didn't install the critter guard I paid for and they didn't hook the panels up to our electric. It has been a month without a reply. If you have a lawyer that has dealt with the solar companies I would like to meet them.

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Michael Muriett

November 19th, 2020 Parker, CO DETAILS arrow_drop_down
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Very happy with our choice to use ION, we had a LOT of questions going into the project and Seth answered all of them. They have communicated every step of the way. I would definitely recommend them

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Reply from ION Solar

Dec 02, 2020

Michael, thank you for leaving such a wonderful review. We are so happy to hear that you have had a good experience with our teams. We hope you continue to enjoy going solar!

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Don Altman

November 18th, 2020 , DETAILS arrow_drop_down
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From initial visit to installation everything went seamlessly. We are eagerly waiting on inspection then we can flip the switch to savings!

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Reply from ION Solar

Dec 02, 2020

Don, thank you for the review! We hope that you enjoy seeing your solar savings!

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Dominique Stora-Weiner

November 18th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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We were told the payments for the solar system would replace our power bills. Instead, we are now paying both solar loan AND power bill with an $90/month average to the power company. When we contacted the Ion customer service we were asked to send our power bills, which we did, only to be told that “everything looked normal” and that it was the “overage”. The bottom line is that it is costing us more now than it did when we were using regular power. Getting these panels was a huge mistake , we were deceived, and I will never recommend this company to anyone. Moreover the install itself took longer than promised and we started paying the loan before it was functional.

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Game With Swayne

November 17th, 2020 Henderson, NV DETAILS arrow_drop_down
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Just finished the install, haven't had the panels inspected and turned on yet, but I have to say, These guys were AMAZING! Polite, patient, knowledgeable... the list goes on. My experience has been smooth as butter thus far. No doubt in my mind that this was the best choice for our home and future. If/when I buy a new house, ION is definitely who I'm calling.

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Reply from ION Solar

Dec 02, 2020

Thank you for the fantastic review! We are so happy to hear you found our team to be polite, patient and knowledgeable. We hope that you continue to enjoy your solar service!

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Rob Steele

November 14th, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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ION company has been very great, everyone from the sales rep to the installers and even the customer service. I very happy that I went with ION Solar

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Reply from ION Solar

Dec 02, 2020

Rob, thank you for leaving us a five-star review! We are happy to hear that your process has gone well and that our team has been professional. We can't wait for you to see the benefits of going solar!

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Dean Fitches

November 13th, 2020 , DETAILS arrow_drop_down
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The ION team have been great to work with. Their knowledge of solar is great and they provided me with answers to all my questions. It was interesting that their install team had the same help-the-customer attitude as the salesperson and I have received updates throughout the entire process. This has been a great experience.

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Reply from ION Solar

Dec 02, 2020

Dean, thank you for taking the time to leave us with a review! We are so happy to hear that you enjoyed your experience with our team. We hope you love your solar panels!

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April Bonaparte

November 13th, 2020 Winston-Salem, NC DETAILS arrow_drop_down
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Working with this company has been a great experience. They did all the leg work and kept me informed of everything. They also are nice and pleasant to talk to. They answered all my many questions without having a attitude.

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Reply from ION Solar

Nov 13, 2020

April, thank you for the wonderful review! We are so happy to hear that you found our team to be helpful and pleasant. We hope you are enjoying your solar panels!

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Mrs. Martinez

November 12th, 2020 Aurora, CO DETAILS arrow_drop_down
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Just got our solar system installed. Have been very satisfied with ION. They have been very communicative throughout the process, have been timely and respectful. Would definitely recommend!!

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Reply from ION Solar

Nov 13, 2020

Mrs. Martinez, thank you for taking the time to leave us a five-star review! We are so happy to hear that our team communicated well throughout your solar process. Your recommendation is appreciated. Thank you!

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Ian Charles

November 11th, 2020 Rio Vista, CA DETAILS arrow_drop_down
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Mistakes that needed to be fixed later occurred at every step of the process, and the repairs for these mistakes were delayed multiple times with electricians and techs repeatedly not showing up as scheduled. Customer Support was kind and attempted to be helpful but were frequently clueless and unable to actually help.

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Reply from ION Solar

Nov 13, 2020

Ian, thank you for the review! We are thrilled to hear our team was easy to work with. Thank you for providing feedback about punctuality. We hope you continue to enjoy your solar panels and clean energy production!

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Tanner Ryan

November 11th, 2020 Jersey City, NJ DETAILS arrow_drop_down
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Almost finished with installation and final inspection! So far it has been a great experience. They have responded quickly and fixed anything needed. Looking forward to turning on the panels!

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Reply from ION Solar

Nov 13, 2020

Tanner, thank you for your wonderful review. We hope you continue to enjoy your solar process. We can't wait for you to see your energy production!

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ogar66

November 11th, 2020 San Antonio, TX DETAILS arrow_drop_down
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It was a smooth process from start to finish.

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Reply from ION Solar

Nov 13, 2020

Thank you for the fantastic review. We are so happy to hear that you process was smooth!

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Pegah Ainge

November 11th, 2020 ,

We have had a great experience with ION Solar so far. The process has moved quickly and has been seamless. They have handled all of the paperwork with permits and HOA. The installation was quick and efficient and the crew was very polite and respectful. Andrew is our sales rep, and is extremely helpful and responsive. I’m really glad we picked ION Solar for our solar panel project.

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Reply from ION Solar

Nov 13, 2020

Pegah, thank you for such a fantastic review! We are so happy to hear that your installation was quick and efficient. We will pass on the kind words to our installation crew and Andrew. We hope you love the rest of your solar process!

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Jamela Baisden

November 11th, 2020 , DETAILS arrow_drop_down
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ION has been nothing but exceptional! They’ve done great work and have been so helpful! The salesman himself and his wife have become friends of ours and often check in on the progress and system itself and also our every day needs and mental health. I’m so thankful ION came into our life! I am so excited to see our solar panels in action and the savings!!

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Reply from ION Solar

Nov 13, 2020

Jamela, thank you for the amazing review. We are so thrilled to hear you found our team to be exceptional! We are so excited for you to see your solar savings!

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Peter Crawley

November 10th, 2020 Chesapeake, VA DETAILS arrow_drop_down
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Best decision I've made. ION Solar was very professional and the install looks great on my house.

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Reply from ION Solar

Nov 13, 2020

Peter, thank you for the review. We are so happy to hear that going solar was the best decision you've made. We agree! We hope you continue to enjoy your solar savings!

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DaLon Loertscher

November 10th, 2020 ,

Ion has been great to work with, when they say they are going to do something they always get it done, very friendly and knowledgeable.

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Reply from ION Solar

Nov 13, 2020

DaLon, thank you for leaving us a review. We will pass on the kind words to our team. We hope you love your solar panels!

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David Bishop

November 5th, 2020 Newport News, VA DETAILS arrow_drop_down
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A five star review for five star service! The only weirdness I experienced was a second sales rep coming to my house and trying to offer me solar, but we got it ironed out and now I've got a second business card to keep in contact with. I'm definitely excited to go solar, this is my first week with my panels turned on and it coincides perfectly with my first solar payment too. Here's to hoping for a cheaper and greener electric footprint!

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Reply from ION Solar

Nov 13, 2020

David, thank you for your review! We are so happy to hear that you enjoyed your experience with us. We hope you continue to enjoy a cheaper and greener electric footprint!

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Vincent Kerzman

November 3rd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Unhappy Customer in Salt Lake City! We should have read the reviews on ION SOLAR BEFORE SIGNING THE CONTRACT. NOT HAPPY WITH THE OUTCOME OF THE PROJECT. Well, I have addressed my concerns with a team member, first name is Eric. He promised me that my issues would have been taken care of. They still have not been addressed. Here are my concerns. 1. We were never advised by any member of your company that the boxes on the outside of our house, would be an eye sore. 2. We were told by our salesperson that we would be getting a new breaker box, never advised that change. We were doing electrical work and decide to put off increasing the size of the box. 3. We were never advised that we would need to rip out our planter boxes to accommodate the boxes for the solar panels. The conduit was installed incorrectly per the conversation with your original electrician. So, you had to come back and fix the conduit 4.We were also promised by Tad your sales manager you would be compensating us for the labor to remove the planter boxes. I originally told Tad to give the money to your team. When I had discussed this with the original team members, they never heard about the money. So, with that I ask for our compensation of $500.00 to rip them out. There was no compensation for replacing the boxes. He also said that we would have all the conduit would be painted the same color of our bricks so that they were not an eyesore. 5. The plans that were submitted to the City of Salt Lake planning department showed the electrical was supposed to run over the top of the house. Instead your electrician ran them in the middle of our patio, which was shown on the plans 6. Your team was not properly prepared to install the panels; they did not have the right cad drawing. They forgot to install two of the panels, they had them with them. You had to come back to the house and install them a few days later. If they had the revised cad drawings, they would not have to come back. We were also advised that the electrical work that was done by the original electrician, would not have passed by the City Inspector. 7. We decide to have the roof reinforced for the solar panels; we were working with a company that you have worked with prior. So, we wanted to coordinate with them and you to ensure that everything would fall into place. Well that did not happen, you had a staff member that would not return calls. When we would return his call, we were not able to connect with him, the number that he was using would not allow incoming calls. They also sent a few emails to him and he would not respond, we were told by our salesperson that our roofers were not responding to him. So finally, I was able to connect the two companies, everything fell apart, due to the lack of communication on your part. 8. We installed a PVC roof so it was imperative that the brackets that were being installed would have flashing around the brackets. However, with your company not responding to the calls from the roofing company, you put our warranty in jeopardy. We are stilling waiting for an answer from the manufacture to verify that our warranty is valid. 9. Oh it gets better, when your team was leaving, it took them 40 minutes to get out of driveway. They cracked our rock wall, almost knocked over our shed, damage one of our bushes. All they had to do was to move two trash cans that were in front of them. 10. The only person that we have spoken with his Eric. He stated that we must sign a letter stating that we would not contact any third-party agency about our issues with your company. I did advise him that I would not sign any letter of the sorts. That was the last time we have heard from your company. We have not heard from our salesperson or your sales manager. Sent a few emails but no response from either. If this is the way that your company works, I will move forward to talking to the Utah Consumers Affairs, Department of Occupational Licensing to ensure that your electricians are licensed and the Better Business Bureau.

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Dan Espino

November 2nd, 2020 Henderson, NV DETAILS arrow_drop_down
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Professional, honest, and straight-forward sales - Mel S is the man! Smooth, efficient, and transparent project management. Excellent, courteous, and super fast installation team. I'm talking half a day installation from start to finish. Excellent communication throughout the process, from signing the contract to powering up my system, ION Solar keeps the customer informed of the progress, where we are in the process, what to expect next and when. Going with ION Solar is the best decision.

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Reply from ION Solar

Nov 13, 2020

Dan, thank you for the fantastic review! We are thrilled you found our team to be courteous, efficient and that the process was smooth. We hope you continue to enjoy the benefits of going solar. We will pass on the kind words to Mel and our teams. Thank you!

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Pamela Mable

October 29th, 2020 Virginia Beach, VA

The process was really fast The workers were really courteous and did a excellent job on cleaning up when they were finished With the roof and solars the Ion representative was AWSOME!! I’m glad I chose the company

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Reply from ION Solar

Nov 13, 2020

Pamela, thank you for the great review. We are glad you chose us for your solar project. We hope you continue to enjoy all of the benefits of going solar!

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Tiara Dianna.

October 27th, 2020 San Antonio, TX DETAILS arrow_drop_down
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Great service everyone was very knowledgeable and nice. Helped every step of the way and made it very easy for me.

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Reply from ION Solar

Nov 13, 2020

Tiara, thank you for the review! We are so happy to hear that our team was knowledgeable and nice. We will pass on the kind words. Please reach out to [email protected] if there is anything we can do to make your experience five stars!

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Kathleen

October 15th, 2020 Orem, UT

The Solar company was very easy to work with, we had immediate resources to monitor progress.

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Reply from ION Solar

Nov 13, 2020

Kathleen, we are so happy to see your review. We hope you continue to see amazing solar results as you monitor your progress!

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Grumpy

October 8th, 2020 Salt Lake City, UT

Their salesmen will actively ignore "No Soliciting" signs, and tell you "We're not soliciting anything, we're just trying to educate you"

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Eric

October 8th, 2020 Littleton, CO DETAILS arrow_drop_down
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These guys are clueless. They messed up and didn't install the 2nd meter that is required by Excel Energy. The electrician called me on 10/6 to let me know as the inspection was scheduled for 10/8. He indicated he would work with scheduling and come out to do the additional work and cancel the inspection. On 10/7 I heard nothing from ION so I called their customer support. They had not heard anything from the electrician and thought everything was a go for the inspection. After a lengthy discussion, Customer Service indicated they would cancel the inspection and get someone out on 10/8 to add the 2nd meter. Now on 10/8, I had the county person show up along with an ION rep to do the inspection. They didn't cancel the inspection and didn't even let their own people know it was canceled or that it would fail. Still haven't heard from the person who was supposed to make the fixes. Called ION Customer Service and the first person hung up on me. The second one still on hold. Stay clear as they don't know what they are doing.

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ralph thomas

October 4th, 2020 Oakton, VA DETAILS arrow_drop_down
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i GOT A 8.kw(21, Silfad panels) system installed. I waited 4 mos. to see if I would get the saving the ION promised it would. I am sorry now! I am paying more in electric bill now, with paying for solar panels, and my electric bill to DOMINION POWER HAS NOT CHANGED. I CALLED!! I CALLED, I e-mailed and no one returned my call, even though the operator said some one will. I have read that customer service is a no go after they get YOUR MONEY. will I am still CONNECTED TO THAT MONEY. They used SILFAD Panel are they any GOOD ? give me a call so we can get back on a good FOOT. " Not seeing the power I payed for".

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Rocatta Tait

October 1st, 2020 Norfolk, VA DETAILS arrow_drop_down
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They made it possible for me to afford solar power.

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Reply from ION Solar

Nov 13, 2020

Rocatta, we are so happy we could help you afford solar power. We are grateful you trusted us with your solar project!

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Terri Russell

September 22nd, 2020 Ruther Glen, VA DETAILS arrow_drop_down
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Cameron F was fantastic at explaining how and making sure that going solar made both environmental and financial sense for me. The process from contract signing to installation and follow up has been easy and consistent. Highly recommend.

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Reply from ION Solar

Nov 13, 2020

Terri, thank you for the five-star review! We are thrilled that you found our process to be easy and consistent. We will pass the kind words to Cameron and hope you continue to enjoy going solar!

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Greg Brown

September 21st, 2020 Grantsville, UT DETAILS arrow_drop_down
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Speedy install was a win. System does not generate anywhere close to the power they said it would. Now I am paying more a month then I was without solar panels. I was very very mislead. System can't even generate enough power for my lowest months of the year. Was promised it would cover 95% of my annual usage I'll be lucky to get 40%.

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Matthew Fifield

September 18th, 2020 Loveland, CO DETAILS arrow_drop_down
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We avoided solar salesmen for years because we didn't want to get pushed into something we'd regret. No regrets with ION Solar! They answered all of our (many) questions and walked us through what to expect at every step of installation, permitting, and activation. The ION service people were always on-time to scheduled appointments (no 'between the hours of 8am and 2pm' garbage) and very polite. They even vacuumed the inside of the house after getting in the attic and making a little mess with the insulation. I'm very pleased with how we are making energy now and I love watching our production on the ION App on my phone.

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Reply from ION Solar

Nov 13, 2020

Matthew, thank you for such an amazing review! We are thrilled to hear you enjoyed your experience and hope you continue to enjoy your solar panels!

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Neal Stangis

September 12th, 2020 Longmont, CO DETAILS arrow_drop_down
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Installation as promised: on time and with quality installers. Production not as promised. Today is our 1-year anniversary. Y1 prediction was 13608 kW-h. Y1 production was 11950 kW-h, which is -12% from the predicted amount. Other companies we considered going with used things like NREL LIDAR evaluations of our property. I believe ION uses nothing less than an online estimator. Buyer beware.

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Reply from ION Solar

Sep 17, 2020

Neal, we are sorry to see your review. Our team works hard to custom design a solar system that perfectly fits your home and energy needs. We would like to look further into this and help resolve any problems. Would you email [email protected] with your address and the issues you have been having so we can properly handle this issue? Thanks!

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Reta Ackerman

September 11th, 2020 Sandy, UT DETAILS arrow_drop_down
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We are happy to have solar, but we didn't have a great experience. The sales guy left out a few crucial details about the loan and how solar works: 1) how the loan payment nearly doubles at 17 months unless you apply a tax credit, and even then, it's still higher 2) how we still pay the power company to stay connected to their grid 3) how we have to add solar to our homeowners insurance, which increased our payment slightly. So we kept finding them out later and feeling deceived and like all these extra things made it not the dream deal it sounded like - not a good thing for financial planning! I also didn't like how our sales guy had us create an "account" before we were sure we were going with it, which actually meant signing a contract, so we ended up feeling trapped in something we weren't even sure we wanted. We had 3 days to cancel, and then there was supposed to be a fee for cancelling after. The sales guy said we would NOT have to pay that, but I didn't trust him by then, especially when my name was signed on the contract saying we would have a fee. Then there was some "issue" that was never explained to us, so it took 2 months after the city inspection to even get our panels turned on. Again not great when we are paying both for our solar loan and our power bill. I would suggest shopping around when getting solar, not just getting roped into it by a sales pitch.

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Reply from ION Solar

Sep 17, 2020

Reta, thank you for bringing this to our attention. We are sorry to hear that you did not have a good experience. We would like to look into this further and turn things around if possible. Would you email [email protected] with details about your experience so we can handle it properly? We look forward to hearing from you. Thanks!

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No name

September 8th, 2020 Parker, CO DETAILS arrow_drop_down
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Ion Solar sucks they lie they never get your system going it’s been seven months in our system is not even going we’re still paying Excel and solar panels that aren’t working I’m so sick of them that I’m going to file a lawsuit against them and I’m gonna get our money back and get our panels taken off do not go with Ion solar They will take all your money and suck you dry they come to your door and Sucker you in . And you can sell anything to my husband just come to our door 😡

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Reply from ION Solar

Sep 10, 2020

We are sorry to see your review. We aim to provide a premium experience to all of our customers and are disappointed this standard has not been met. We would like to look into this properly. Would you email [email protected] with your name and address so that we can work to resolve any issues? We look forward to hearing from you. Thanks!

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Dennis Chatham

August 27th, 2020 Las Vegas, NV

John C our sales guy made this a seamless effort. I would recommend ION because of John. He truly is the face of ion.

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Reply from ION Solar

Sep 10, 2020

Dennis, thank you for the wonderful review! We will pass on your kind words to John. Thank you!

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Jana Crawford

August 1st, 2020 Lehi, UT

I was impressed with this company from the second the salesman rang the doorbell. Communication was awesome and all phases of installation were professional and smooth. We love our system!

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Reply from ION Solar

Sep 10, 2020

Jana, thank you for your review! We are thrilled to hear you enjoyed your installation process. We hope you love your new solar and all the savings!

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Lucie

July 27th, 2020 Cedar Park, TX DETAILS arrow_drop_down
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Everyone was polite and professional. Enjoyed learning what they were doing

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Reply from ION Solar

Sep 10, 2020

Lucie, thank you for your review! We are thrilled to hear you found our team to be polite and professional. We hope you love going solar!

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Nicole Winter

July 9th, 2020 North Las Vegas, NV DETAILS arrow_drop_down
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Very helpful and with you every step of the way.

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Reply from ION Solar

Sep 10, 2020

Nicole, thank you for the five-star review! We are so happy to hear you enjoyed your experience!

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LisaMona

June 26th, 2020 Pueblo, CO DETAILS arrow_drop_down
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ION Solar canvassed my neighborhood and presented their product in a professional manner. The entire process was slow to include the installation date but after finally getting connected the system has been producing.

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Reply from ION Solar

Sep 10, 2020

Lisa, thank you for the five-star review. We are happy to hear that your system is working properly. We hope you enjoy your solar system and all the solar benefits!

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Sue Hernandez

June 23rd, 2020 Cheyenne, WY

I liked that they paid for the panels up grade we didn't have to pay out of pocket for anything. They tried to explain everything if they didn't know they asked some one else to answer our questions.

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Reply from ION Solar

Sep 10, 2020

Sue, we are so happy to see your five-star review! We hope that you continue to enjoy going solar!

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Christopher M Smith

June 16th, 2020 Chesapeake, VA DETAILS arrow_drop_down
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Great company to work with. Very processional. Explained everything about the solar array and how it would work in Virginia.

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Reply from ION Solar

Sep 10, 2020

Christopher, thank you for the fantastic review! It means so much to us to hear you enjoyed your experience. We hope you love your Virginia solar!

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Aaron lapuma

June 10th, 2020 , TX DETAILS arrow_drop_down
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Very efficient organization. Required very little work on my part and there are huge benefits to going solar. ION and Solar Greg are probably the best in the business.

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Reply from ION Solar

Sep 10, 2020

Aaron, thank you for the incredible review. Thank you for your kind words. We hope you continue to enjoy your solar!

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Drew Lyneis

June 10th, 2020 Castle Rock, CO DETAILS arrow_drop_down
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The best company I found for solar. They worked with me to meet my needs and wants. The process was very smooth and they communicated very well throughout the installation and completion of it.

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Reply from ION Solar

Sep 10, 2020

Drew, thank you for the fabulous review! We are happy to hear the process was smooth. We hope you continue to enjoy the sun running your house!

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Richard R Goff

June 10th, 2020 Georgetown, TX

The salesman was a little pushy but I understand it is his living. We were already to go Solar before we were contacted by your company so we were a little amused at his style. The installation crew was very professional and quick. `. The wait between the Installation of the system and operational date was way too long (ie over 30 days). However we are glad that it is sdone and operational.

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Reply from ION Solar

Sep 10, 2020

Richard, thank you for your review and feedback. We are sorry to hear that your install to operation wait time was longer than you were expecting. We hope that you are now loving your solar system and all of the solar benefits. Thanks again for the review!