Name: Horizon PWR
Rating: 3.5

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Roni

I wasn't sold on solar, but one of the guys from Horizon answered a lot of my questions and made me feel comfortable with the whole idea. That's why I went with them.

2 years ago

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Ethan

We were a little impulsive choosing them. One time I sent customer support an email for help and I was sent back a very unhelpful and rude email. We haven’t seen any major changes to our power bill. Installation was pretty quick.

2 years ago

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Jeanette

The solar equipment looks a little bit more robust than some of the others. They do a pretty good job overall but every once in a while they drop the ball.

2 years ago

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Scott

I don't know any different, but it's working great. It went very well for me, it was easy and efficient even on the installation day

2 years ago

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Tyler

I was promised things that they didn't deliver, such as a check for a thousand dollars. Kind of underhanded sales tactics. It took time too. Install was not that great actually. It made my house look like crap so I had them come back in and move it and make it more aesthetically pleasing. Other than that it was fine. I thought they were pretty dismissive of my concerns once they got the money in hand they don't really care, which is too bad because it's their reputation.

2 years ago

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Jolene

I never heard from anybody for the longest time, I never knew what was going on and then they would call and say okay this is happening. And then people showed up when I didn't know they were coming. But it was fine

2 years ago

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Sara

We haven't had a power bill until last month and I think that was just because of the snow. I think that's been really good. It just went pretty smoothly.

2 years ago

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Kevin

Lack of communication or response. Horrible. It was supposed to happen in March of last year they finally got turned on a week ago. And its been on my roof for almost two months sitting there doing nothing. It's outdated from everything I've been researching and been told by everyone in the solar industry here in Vancouver Washington. We were over charged. I'm never do business with them again.

2 years ago

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Kelly

It was really quick and easy, we didn't have to do anything. I am a little disappointed because we've had to pay a significant power bill every winter since we've had it.

2 years ago

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Barbara Monroe Klamath Falls, OR

Iam leaving michael with bends horizon power a great review very professional and to the point laid a very good deal for me and my family to go solar and no longer having been paying an electrical bill thanks to Michael and horizon solar.

2 years ago

Reply from Horizon PWR

Thanks, Barbara! We're happy that we were able to help you save money!

Feb. 17th, 2022

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Kevin Byrne Portland, OR

DO NOT USE THEM!!!! SCAMMERS! Nothing but lies from the sales reps all the way down to the installers. It's been over a year since they started and I still don't have solar power. Communication is awful, they can't keep employees, no response when you email them or leave messages. Worst company I have ever dealt with in my life! Next step is getting a lawyer. I highly recommend ANYONE else! Horizon Power sucks beyond belief!!!

7 months ago

Reply from Horizon PWR

We deeply apologize for the extended delay and inconvenience you've experienced with your solar system. We understand your frustration and want to address your concerns.

Firstly, we want to assure you that we are committed to resolving this issue promptly. We have taken steps to rectify the situation. We have a service call scheduled for September 5th, and our team is fully focused on completing the installation to get your solar system up and running.

We acknowledge that there have been scheduling challenges, but we are dedicated to preventing such scheduling issues from affecting our customers in the future. We have added more electricians to our network to provide a faster service.

Regarding the expenses you've incurred due to the non-functional solar system, we take full responsibility for the inconvenience caused. We are more than willing to reimburse you for the power bills incurred during the period when your system was not operational. Please provide us with a copy of each power bill you received in the months your system was not operational to [email protected], and we will ensure that you are appropriately compensated.

Once again, we want to express our sincere apologies for the delay you've experienced. We understand that this timeline is unacceptable, and we are committed to completing the installation and ensuring your solar system functions optimally. We are working diligently to address the issues and provide you with the service you initially signed up for. We will continue to honor and uphold our warranties and promises as outlined in the contract.

Thank you for your patience and understanding as we work towards resolving this matter. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are dedicated to making this right for you.

Aug. 30th, 2023

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Connie Jones

I was a little disappointed in the location of some of the equipment. Thought it would have been better to address that at first.

2 years ago

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Amber west Redmond, OR

We did not have a good experience, the communication between everyone was terrible. And we waited from May, when we signed up to the end of september before anything was turned on.

2 years ago

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James Key Idaho Falls, ID

Great service when the wind caused one of the panels to come loose the came quickly to repair no charge

2 years ago

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Brad chandler Rigby, ID

Very slow and no communication to start with. Some of it not their fault but basically ended up costing unnecessary money with no solar and a solar bill. Stretched fromm good weather and finally started in bad weather .

2 years ago

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Ronald Merryman Mountain Home, ID

You Suck!!! Has not worked from the start 5 months ago. refuse to fix!! Refuse calls!!! Refuse emails!!! looking to another solar company to check out so as to proceed further if need be legally. Will do whatever through all forms of advertising of my experience

2 years ago

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Anonymous

Not a good experience. They did a great job doing the installation but the communication part to get them here that was the negative part. The panels were delivered and then weren't installed for 5 months. If I had to do it again I wouldn't.

2 years ago

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Quinn

Really good experience. I think it was a good deal. A rewarding experience when they get a perfect job.

2 years ago

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Lusann

They were quick to respond to emails and phone calls and provided updates as soon as they had them. They were quick and polite.

2 years ago

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Shane

You can't get a hold of nobody. Once they put up the solar they disappear and can't get a hold of somebody to get my issue resolved. I ended up buying the solar and they said they were going to do it online, then six months later they finally show up to do it and the installer did a great job.

2 years ago

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Marna

Installation was fine but they kind of left a mess and didn’t clean up a bit. Other than that they are fine.

2 years ago

Reply from Horizon PWR

We'll pass this feedback to our install manager. We'll do better next time. Thanks for sharing, Marna!

Mar. 17th, 2022

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Rich

Thought the sales guy was pretty genuine but there were some prolonged delays and gaps in communication so it took longer than expected. There were some glitches. Other than that install was fine.

2 years ago

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Alex

They are good at what they do. If something needs fixed, they come and do it. It is very professional.

2 years ago

Reply from Horizon PWR

Thanks, Alex!

Mar. 17th, 2022

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Jan

Overall installation went pretty smooth and it works fine, as I expected. There were some set backs getting it because of some last minute changes.

2 years ago

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Crystal

We’ve only had one problem with a panel being dead and they were able to come back out and fix it right away.

2 years ago

Reply from Horizon PWR

We're happy to help, Crystal! Enjoy the savings :)

Mar. 17th, 2022

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Paula

Took three months for me to get it turned on but other than that installation was fine. It wasn’t exactly what I wanted but it seems fine. I have no problems.

2 years ago

Reply from Horizon PWR

Paula, we appreciate you leaving feedback. We will use this information to improve in the future.

Mar. 17th, 2022

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Anonymous

High quality gear. The permits were a hard time to get signed. Every time I called I tended to get answers and fairly quickly responses.

2 years ago

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William

The guys came out and put everything up and then there was an issue and they came back. I wouldn’t put it up in winter.

2 years ago

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Kip

If I could do it all again I wouldn’t chose Horizon Power as the company to put my solar panels on my roof. Installation went okay. They did a good job but we have to wait for them to fix it so nothing is working right now.

2 years ago

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Chase

My process was a little different than most, some things got complicated, but for most part they helped out a lot. A fair experience.

2 years ago

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Raymond

I guess most of the time it works, not always though. It took a few months to install everything and get it turned on it seems. It was a pretty big fight and I wanted to back out of it before it even got finished. They don't seem to really want to solve issues

2 years ago

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David

I haven't been able to read my power consumption for over six months. Installation went okay. And then then it took a while. I've lost two inverters so far.

2 years ago

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Sherry

It's not performing as they said it would and no one can give me an answer as to why. The process was very smooth. My power is not working as they told me it would, I'm still getting substantial power bill. And I can't get anyone to follow up and explain why.

2 years ago

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Ron

Right after I got problems they give me a discount price after that so I was pleased. I don't have any complaints

2 years ago

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Rosa Cendejas Bend, OR

I've experienced terrible communication I've been promised phone calls that haven't been done. I was told that my I would not have more than a $10 electricity bill and my bills are coming to me over $100. I've called to resolve this and get no help.

2 years ago

Reply from Horizon PWR

Rosa, we appreciate the feedback. We're sorry you feel like you aren't getting the help you need. Someone from our office staff will give you a call so we can make sure we're all on the same page.

Feb. 17th, 2022

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gabe sierra Grants Pass, OR

I spoke to a very polite man named Michael from horizon solar in Bends, office he's very informative and very devoted to his job he was able to answer all my questions before going solar!

2 years ago

Reply from Horizon PWR

Thanks, Gabe!

Feb. 17th, 2022

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Robert Bowman

Planning and installation went smoothly, followup to correct minor problems were followed up quickly.ey

2 years ago

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Maria Streed

Communication is not very good. I still haven't received information on how my system works or how much power is being produced.

2 years ago

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Mary L Emmitt Redmond, OR

It all started out okay, but ultimately we had to wait from Sept to Feb until we actually had solar power, mainly because the company did not follow through to ensure that the solar panels were workingi

2 years ago

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Ed Burks

We have yet to get our generator adapter installed!! It's been over a year!!!!

2 years ago Edited January 10, 2024

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Robert Lee Bend, OR

Satisfied with the program, however would like to have had battery back up installed in case of outages.

2 years ago

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Peggy

The project was on schedule, and they are/were very communicative. No issues.

2 years ago Edited January 10, 2024

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Elke Zunker Medford, OR

Very straightforward with install, and what to expect. The crew was very professional.

2 years ago

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DOLORES PRAY Klamath Falls, OR

they installed my unit june 2,2021, had problems with getting it running until sept. 29, 2021. they never return call. when I call they don't know any thing and will have some one call me, which never happens.

2 years ago

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Anonymous

It seems like they were very, very knowledgeable on what they were doing. It all went pretty smoothly.

2 years ago

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Anonymous

Installation was bullshit. Many missed appointment dates but the installation crew was great. We found out that the panels weren't working. We haven't seen any difference in our power bill.

2 years ago

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Andrew

Anytime I have questions, they get right to me. I have no issues with the equipment. Everything is good.

2 years ago

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Ronald

Installation was fine. I haven’t had any problems with it. Once it was said in done, we never heard back from them. We never get our calls returned or our questions answer.

2 years ago

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Allan

It has worked fine since it was installed but they don’t give me any support since then.

2 years ago

Reply from Horizon PWR

Allan, we're happy to hear your system is running smoothly! We're sorry you feel you have not received the support you expected. Give our office a call at (888) 468-7180

Mar. 17th, 2022

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Trevor

Honestly I would not recommend them. We are trying to fix the system and they sent someone and we still have the same problem. It does not work. I’ve had the same problem for thirteen months. It is not worth it.

2 years ago