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Greenlink Energy Solutions

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8.8

Overall Score

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LAST UPDATED: May 10th, 2024

Greenlink Energy Solutions is a veteran-owned business focusing on making residential and commercial energy and performance upgrades. One of the company’s specialties is solar, or renewable energy sources. Through Greenlink Energy Solutions, clients are able to obtain solar designs, financing, and full-scale installation conducted by experienced professionals.

Greenlink Energy Solutions provides upgrades ranging from improved insulation to roof repairs to full scale solar and EV implementations. Each client has the opportunity to receive a full-fledged energy audit through Greenlink Energy Solutions. This energy audit will determine what improvements can be made to transform the property into an energy efficient unit.

Greenlink Energy Solutions takes a 360 approach by evaluating the entire property and developing a tailored proposal that will maximize the property's overall efficiency, quality of comfort, and considered health implications. The 360 home performance audit will take a look at everything from sealing to air quality to energy systems.

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The Good

  • Services Offered
  • Energy Products
  • Greenlink Energy Features
  • Customer Reviews

Services Offered

Greenlink Energy Solutions provides a number of upgrades pertaining to energy usage. The company is committed to helping clients utilize clean and renewable energy products while also making upgrades that will save on monthly utility costs. Services offered through Greenlink Energy Solutions include:

Envelope Mechanical Renewable
  • Insulation
  • Air sealing
  • Windows and doors
  • Ventilation
  • Air quality
  • HVAC
  • Solar panels and inverters
  • Reduction in carbon footprint materials

Greenlink Energy Solutions will look at the entire landscape of a property to suggest energy upgrades whereas most providers are solely looking to sell traditional solar systems. 

Energy Products

In addition to full-fledged solar products and solutions, Greenlink Energy Solutions provides a number of energy upgrades and products to clients looking to make an all-around more energy efficient property. These energy products include:

  • Photovoltaic Solar Systems
  • Backup Generators
  • Solar Batteries
  • Electric Vehicle Chargers

Greenlink Energy Solutions helps clients make a number of upgrades to bolster energy independence whereas most suppliers strictly focus on solar efforts. 

Greenlink Energy Features

When a home or business owner seeks out the help of Greenlink Energy Solutions for solar installation specifically, prospective clients should be aware of the following beneficial features:

  • Staff — The professional solar staff at Greenlink Energy Solutions boasts a number of impressive credentials and certifications allowing clients to rest assured knowing an experienced staff is handling all of the work. 
  • Warranty — All solar solutions are governed by the Greenlink Energy Solutions full warranty. That means all craftsmanship work, services, products, and equipment are backed by both the Greenlink warranty and the manufacturer’s warranty.
  • Financing — Greenlink Energy Solutions has partnered with trusted financial institutions to offer a wide range of alternative financing solutions that are guaranteed to work with each client’s budget.

Customer Reviews

Verified customer reviews play an important role in a solar company's reputation and based on this company's reviews, it really delivers on customer satisfaction. Of the 25+ reviews we see as of this page update, the average star rating is 4.9 out of 5 with a 5/5-star average rating for the customer sentiments of quality, service, and trustworthiness. 

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The Bad

  • Limited Service Area

Limited Service Area

As a local, veteran-owned company, Greenlink Energy Solutions is committed to serving the communities where its offices exist. Currently, Greenlink Energy Solutions solely services Rockford, Illinois and Madison, Wisconsin. Outside of these areas, Greenlink will not be able to take on the project.

While many solar installation providers are restricted geographically like Greenlink, some suppliers are expanding efforts to serve a larger population looking for renewable energy solutions. Greenlink Energy Solutions has not made these expansion efforts which limits who the company can actually serve.

That being said, there are benefits to focusing on growth within a localized area. Greenlink Energy Solutions can offer expertise in working with city entities and energy companies specific to the Rockford and Madison areas. 

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The Bottom Line

Greenlink Energy Solutions offers comprehensive renewable energy upgrades that are sustainable and reliable. The services offered through Greenlink include envelope areas like insulation, air sealing, and windows and doors.

Greenlink will also make mechanical upgrades and implement renewable systems like solar. The renewable energy products available through Greenlink include photovoltaic systems, backup generators, solar batteries, and EV chargers. 

Most importantly, Greenlink's customers seem satisfied with their solar installations. 

Before making a final decision, we recommend that prospective customers read through reviews from current and past Greenlink customers (below). 

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Greenlink Energy Solutions Frequently Asked Questions

Is there an average cost?

Short answer, no. Greenlink offers an extensive and thorough analysis of your home (roof pitch, true cardinal direction of the home, potential shading, etc.) and creates a properly sized system based on your electricity needs and available roof space. The company spends minimally an hour to make sure the numbers it presents in its quotes are accurate for you to make the best decision for your home.

What is the return on investment? Are there incentives?

The Federal tax incentive for 2022 and beyond is 30 percent. Each state and/or utility may have different rebates or incentives. Greenlink will be able to layout your exact figures and return on investment time frame during its consultation with you.

Do I need batteries for solar to work?

Every home is different; sometimes yes, sometimes no. Greenlink Energy Solutions performs a virtual consultation to see if battery solutions match your goals.

How are the panels handled in winter? Is there a mechanism like residual heat that keeps them thawed off?

Panels are self-sufficient and require minimal to no maintenance. Due to the panels being black and slick, gravity takes over with the snow, and it will slide off. Greenlink is aware when creating its designs that during winter months there is less sun and snow could take away from some production. The company calculates that in when discussing your monthly and yearly production.

Does is make sense to only install enough panels to cover the electrical needs for the property?

Utility companies do not want you to make a profit from them, so we generally want to keep the system as close to 100 percent offset as possible to maximize your return on investment. Greenlink Energy Solutions will discuss the workings of your utility and pros and cons of oversizing a system.

Can I afford solar panels?

If you pay your electric bill, you can afford solar. Greenlink Energy Solutions has several loan options with the goal of a monthly payment similar to your current utility bill. The company works with you to determine the best option for your needs. The beauty of owning your own electricity is that you have a return on the investment and are securing your cost per month (utility rates rise about 5 percent per year).

How much does solar cost?

Prices range from home to home. It is all based on your actually energy use needs per month (Kilowatt Hours). Every Greenlink Solar quote is custom designed to your usage with a goal of 100 percent offset of your utility bill. This means you are reducing your reliance on fossil fuels with your electric company and, instead, are paying for your own clean, renewable energy as a replacement. You can imagine someone with a $50 per month average bill needs a lot less solar than someone with a $500 per month average bill.

Star Rating

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4.8

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36 Reviews

Review Breakdown

5 grade

92%

4 grade

6%

3 grade

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2 grade

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1 grade

3%

Sentiment Criteria

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Service

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Featured Review

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Dale Fisher

I’m naturally skeptical of every vendor who tells me that they’ll take care of you from beginning to end. Well, I’m here to tell you Greenlink Energy Solutions is the rare unicorn in a forest full of companies who routinely over promise and under deliver. Simply put, Greenlink stood by every single promise they made. We couldn’t be happier with their customer service and product installation. They were knowledgeable about all of the nuances of our energy needs, product installation, equipment explanations, and rebate recovery. As a result, our energy usage currently sits at net zero and we feel our knowledge of home solar production is comprehensive. If you’re seeking long-term solutions to rising energy costs, you’d be very wise to work with Greenlink Energy Solutions. We’re customers for life.

1 year ago

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Featured Review

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Anthony Emerson Round Lake, IL

I've seen several reviews mentioning their experience with other installers akin to working with a used car salesman while Greenlink was nothing like that. I cannot emphasize enough how true this is, the process started with my mother doing research for her home, a not particularly tech savvy woman in her sixties. I heard complaint after complaint from her about these fast talking, pushy sales people and how insanely expensive their systems were. Then she met Tom, and her praise led me to reach out an get a quote for my home to. In the end we got both systems installed for the same price others were quoting us for just the one and their entire staff was ready to help us every step of the way. They handle everything for you if you let them, coordinating with the bank to get a loan, filing for state rebates (IL Shines), even going over past electric bills to make sure they weren't selling us a system bigger than we needed. Hands down one of the best experiences I have had in purchasing anything really. The best part of it all though is their amazing staff, we had constant communication with several different people in different departments helping with whatever question we had, even more astounding is the fact that the communication is still open months after completing the install. One of their agents reached out immediately after a major snowstorm hit, with no prompting from us, to warn us of the warning messages we were likely to see from the system about it being non-functional, but not to worry that was just the snow covering the panels. All in all 11/10 absolutely fantastic experience.

1 year ago

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Steven Tuma

We chose to go with Greenlink based on our past insulation experiences that we were happy with. It took a bit to get solar going but Greenlink takes care of just about everything from permits to applications. The equipment they used was top quality and comes with a great warranty. Make sure you get solar now (this year) to be grandfathered into 1:1 net metering before that goes away. With the fed and Illinois shines rebate 2/3 of the cost is paid for. If you plan on being in your house for a few years this is a great way to go, especially with electricity rates going up over the next 10 years due to all of the AI compute consuming so much electricity.

2 weeks ago

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Hao Cai

It took me over a year to educate myself on going solar and go through a bunch of offers/quotes, including one recommended by my neighbor. The payback period was roughly 7-9 years for me, until I found Greenlink through Google search. I gave them a call out of excellent reviews of their happy customers. A few quick and informative email exchanges with Tom, the technician, clears up all my key questions. We reached an agreement about the size, panel product, warranties, and cost and moved on to a site visit and a final consultation meeting. They gave me a warranty of getting the state SREC incentives, which, together with the 30% federal tax credits, presented to me an excellent system with quality REC panels and Enphase inverters that pays back itself in five years. I decided to pull the trigger right there. The system was up in a month, with a smooth and clean installation process. I have been a happy customer since day one and even happier after the system has been running worry free and robustly for over half a year. I completely offset my grid electric dependence and still have a lot to spare coming out of a winter in Chicago! I am looking forward to a lot of more productive years from this system. Now with an EV, I am looking at paying back the system in about 3 -4 years. I am very glad that I went solar with Greenlink. My family is almost energy independent now and for many years to come. Go green, and go with Greenlink!

1 month ago

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chris winter

Greenlink has been an amazing company to work with. Everyone is very friendly, informative, and willing to work with us. We used them for solar panels and updating our HVAC system and couldn’t be happier. I would highly recommend anyone to contact them and see what they can offer. They are very professional and an ease to work with.

1 month ago

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Jeremy marquette IA

Greenlink has been an amazing place to do business with. We’re just testing the waters on getting solar after we had heat pumps installed. They showed us the instant savings on our monthly electricity bill that’s to be saved and it was a no brainer. They couldn’t be better to work with. Every part of the company was great, from Tom, Ben, LeAnn, and I’m forgetting the name of the head guy on taking care of all of the electrical, second to none. They were prompt, knowledgeable, and very friendly. After install, I had many questions, and they answered in a more then timely manner. It’s closing in on a year since we got it and couldn’t be more happy.

3 months ago

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Chuck Wathen

We love our solar panels! Greenlink (Kyle) helped us through every step of the process, handling all the details. We are making more electricity than expected, and just received our SREC check! Go solar!

1 month ago

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Matthew Mueller Carpentersville, IL

After calling a dozen other companies I got discouraged about solar. All the other salesman from other companies talked like used car salesman and didn't seem trustworthy. The owner Austin and salesman Jeremy both came out after I got referred to Greenlink through a mutual friend. They were great to talk to, understood what I wanted to do and seemed eager to help me. After some back and forth with different design options we settled on a price and design. All the necessary paperwork was very transparent and they were honest with timeframes. The install went very smooth. The crews that came to my house were very friendly and helpful with my constant questions. They stayed late trying to get it done so that it didn't spill into another day. Not a single person I have dealt with at Greenlink has ever been rude or condescending. From the office staff to the installation team everyone was a pleasure to work with. They are quick to answer my calls, emails and texts. My system is working great and I am 100% sure I hired the best company for the job. I would greatly recommend this company.

1 year ago

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Reply from Greenlink Energy Solutions

Thank you Matthew for your amazing review and joining the Greenlink Family. We enjoyed working with you immensely; solar is not cookie cutter and were glad to have worked so closely to create your perfectly designed system with the equipment you requested. The thoroughness you brought in to your decision making, makes us honored to have been chosen by you.

Apr. 20th, 2023

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Laura Hurst

Excellent service with quick install and AWESOME ground mount system! We can’t put in words how much Greenlink surpassed our expectations! Seamless process for us and got our IL Rebate check in less than 6 months! Love ❤️ our solar! Love Greenlink!

3 months ago

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Mervyn Kopinsky Buffalo Grove, IL

Excellent communications. Everything was as promised. The install team did a great job and made sure to confirm any technical / visual placements of panels or conduit with us. Greenlink saw to the state refund and it arrived on time and for the anticipated amount. Our follow-up questions were promptly dealt with. Power generation is as expected and the phone app is excellent.

4 months ago

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Rich Ary Kingston, IL

I contacted several providers and did a lot of research. Much of the hardware is similar. It's the installer that makes the difference. I am very glad I went with Greenlink. They gave me a system with both ground mounted and roof mounted solar panels. Everyone made the extra effort to make sure we got just what we wanted. The post installment follow up has been great.

1 year ago

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Reply from Greenlink Energy Solutions

Thank you Rich for joining the Greenlink Family! We appreciate your review and to have been chosen as your solar provider. We really enjoyed working with you , getting to know you and seeing your beautiful property. To install both a ground mounted and roof mounted array was absolute magic.

Apr. 20th, 2023

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Taylor Rockwell Freeport, IL

Very clear communicators. Very good teamwork, with a whole team working on the ground aspects of our solar panel install, and a separate team working on the roof of the house the whole time. Everything was done in a day and it all works perfectly. The office team is always available to answer questions about tax credits and all the complicated state and regulatory paperwork; they actually DO all the paperwork on their end and then just send it to us for e-signing. Easy Peasy!

1 year ago

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Reply from Greenlink Energy Solutions

Thank you for your review and joining the Greenlink Family in both aspects of our company. Your solar was a breeze to install and we are glad our certified energy auditor was able to provide you with envelope solutions for a more comfortable and efficient home.

Apr. 20th, 2023

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A J Young Loves Park, IL

We had Greenlink spray foam our basement. This was the first step of all the recommendations in our assessment. The two men who came to do the work were professional, kind, and personable. They taped off all of our walls and there was very little residual work mess to be found anywhere. We’ve noticed about a 10% drop in our gas bill from the previous month even though this month was colder. The furnace has been running less, so we’ve seen a reduced electric bill too. More importantly, the house is more comfortable and there are fewer bugs in the basement.

1 year ago

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Phil Knight Rockford, IL

I was pleased with the entire process. The sales process was not pressured. The office staff communicated well and followed-up. The installation crew was meticulous, and the final product looks great. Even my neighbors with solar have commented on how sharp the install looks and blends in naturally with the house.

1 year ago

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Rachel Peters

Our salesman was informative and not pushy. The installers were very efficient and cleaned up well. The office staff has been very quick to respond to my questions. My only issue was how the system use was explained was not completely accurate. I would recommend Greenlink, and I am happy with our purchase.

5 months ago

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Chris Gustafson Rockford, IL

Provides good details and options. Install was quick. Price is always going to be higher when you buy the newest technology but I’m confident it that I’ll save much more than I spent in the long run.

1 year ago

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Reply from Greenlink Energy Solutions

Thank you so much for joining the Greenlink Family! Chris, it has been a pleasure working with you and getting this state of the art system installed. We are happy to have helped a fellow Rockford resident achieve their energy goals.

Apr. 20th, 2023

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Kyle Klotz Dallas, TX

Jim and his team have been working with me to navigate a unique situation with a previous solar company. Moxie Solar went out of business and failed to complete my project before going out of the business and so I contacted Greenlink for assistance. They have gone above and beyond to help understand my issue, think through the action plan and help manage the relationships with our financial institution. They have a lot of knowledge that has helped me determine the best course of action. Jim is extremely responsive and has been invested in making sure my project is finished. Thank you to Greenlink for the time they have put in and the work they have done thus far!

1 year ago

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K M Chicago, IL

I hired Greenlink to come evaluate my attic space for air sealing and insulation. They explained everything, including the science behind different aspects of efficiency and provided an estimate that was reasonable. I gave them the job and they did fantastic work, including air sealing and insulation in places I didn't think anyone could reach (whoever got into there is a wizard!) I was especially impressed by the things they did on the job that are important, but I didn't know were important until after the job was complete. These things include panels attached to the underside of the roof that ensure airflow in the attic and a box built around the scuttle to allow the full height of insulation to be blown in without it covering the hatch. The last time I saw insulation blown in, neither of these techniques were used and it's easy to see that Greenlink goes the full length to get the job done right. I would use them again and again. I created the above review for home efficiency upgrades that Greenlink performed, and then I went ahead and used them again to install solar on my home so I'll just add a little bit more here. My experience with Greenlink solar went as well as the efficiency improvements - they communicated great, they handled all aspects of the design, install, and paperwork, and they were able to SHOW ME how they came to conclusions on energy production. Once again, super happy I went with Greenlink for solar.

1 year ago

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Ginger Chicago, IL

The employees are all thoughtful, kind and knowledgeable. They monitor my system everyday. The system had a problem. They were relentless and figured it out. They even had the “big wigs” involved. No excuses they got the job done right and no problems since. Anytime I’ve had a question or needed to reach out the owner personally answered the phone and I got my questions answered. So if you want solar go with whom I think is the most honest, great crews , and best company Greenlink Energy Solutions. You won’t be sorry.

1 year ago Edited January 10, 2024

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Andriy Dikin

Excellent communication, fast and clean installation, the most competitive offer.

2 months ago

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Mark Kalal

The sale and design team were top notch. The install team did a great job panels look great on my roof I'm very happy

2 months ago

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Bruce Melbourne, VIC

I reviewed and had meeting with about 20 or 25 solar companies before I contracted with Green Link. I did my homework and knew what I wanted. Tom A came and listen to me and came up with a plan that suited me...seems other companies proposed what suited them. Green Link completed all the Illinois shines and other paperwork and helped my on paperwork I needed to do, super supportive. They monitor my system and have answered all my questions and concerns. The guys and gals that came out for the Install were very professional, worked with my schedule. I'm a night shifter so 7 am wake ups are hard..lol. At the end of the day I know I made the right choice and I have already recommended Green Links to friends and neighbors!!

1 year ago

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Jim Lehan Geneva, IL

We used Greenlink for a solar installation on the roof of our business. They were informative throughout the process and took care of everything (permitting, etc). The process was super easy and everything was as advertised. Great company to work with!

1 year ago

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Steve Knaack Rockford, IL

Greenlink has been really great to work with through the estimate process, system development, installation, system commissioning, warranty issues and current operation and monitoring. During the above process, they have been very responsive when I have had questions and any issues with my system.

1 year ago

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David Lindon

Before selecting a solar company, I interviewed 4 different companies. Greenlink was the most knowledgeable and didn't stretch the truth on how much I could save. My electric bill went from $250 a month to $27 a month in the summer. In the winter with leass sun my bill was still under $100 a month

1 year ago

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Jaimie Fisher

Greenlink was recommended to us by a family member and we couldn’t be happier. They walked us through every step and answered every question we had. They were extremely knowledgeable on all aspects of the process. Everyone who came out was friendly and knowledgeable. The system was throughly explained to us. They navigated our village’s difficult permit process with expertise. Highly recommend this company.

1 year ago

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Victor Gensini Chicago, IL

Amazing experience. Installed on a 50 degree sloped roof! Excellent communication and very professional.

1 year ago

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Reply from Greenlink Energy Solutions

Thank you so much for joining the Greenlink Family! It is always satisfying to install a unique job and love helping an advocate of the industry. Thank you for your review.

Apr. 20th, 2023

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Paul Dearlove Madison, WI

Great company and crew! Professional, knowledgeable, friendly, communicative, fairly priced, and fast.

1 year ago

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Justin Berner Milwaukee, WI

Recently had my solar system installed by Greenlink. The staff from start to finish was a pleasure and made the process super easy. Would recommend to anyone I know looking into solar.

1 year ago

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Ginger Peterman Chicago, IL

Always there for me. Will correct any problems. Will always answer any question. Is constantly checking my system. I’m not sure if I’ve ever paid Greenlink. I think they were paid through the grant money.

1 year ago

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Weedseed9of9 Watertown, WI

Steer clear of this company. They are terrible. The sales team will promise you everything. Then, like many bad contractors, they do not deliver on their promises and they drag the project out into infinity. If you go with this company, you had better make sure that you have every little detail spelled out in your contract or you will be very disappointed. We started this project with this company in August of 2021 and it wasn't completed until 7 months later. Frankly, we aren't even sure if it was installed correctly. I wished I would have gone with a local reputable company, rather than with Greenlink. I keep kicking myself, because our county was running a discount special to get everyone to go solar, but instead of getting steep discounts, I elected to go through Greenlink, because Greenlink claimed to have both the experience and inventory with the panels and batteries that I wanted installed, Nobody in our area was using or offering the type of configuration that I wanted, which was top of the line. Greenlink also told me that they could get my system up and running before the end of the year in December, which was important, because we could only afford pulling the money out of our IRA and paying cash for this project if we could claim the 26% tax credit that was being offered for the year. I specifically let them know that. Of course, Greenlink didn't even get started installing the panels until the next year, so we ended up in a bigger tax bracket and had to pay over $28, 000 in taxes, because of them. Because the taxes were so large, we had to then pull even more money out of our IRA to pay them, so we will be paying, BIG TIME, in taxes, once again. Greenlink also failed to pass WE Energy's commissioning inspection, which went on and on and on. I think they failed it 7 or more times. Each time they attempted to pass inspection, we had major interruptions without power all day in our home. It was a pain in the butt. The people at We Energies told me that they still think the system is wired wrong, but they said that they just gave up trying to work with Greenlink and caved. That's not very comforting; especially considering how much money we sunk into this project. I didn't get the battery that I wanted either, which was part of the delay with the whole project. They just stayed quiet about not having the inventory available and waited a long time without contacting me until after I inquired about the hold up. Then, one their salespersons called me and pretended to offer me a "better battery" as consolation for all the delays. (It was actually not rated as good as the one I ordered and it was the one that everybody offered locally. This is why I went out of state with Greenlink in the first place I wanted the better panels and batteries). It turned out that they didn't have it available, so they tried to be sneaky about it. Unfortunately, I felt like they had me over a barrel at that point, so I ended up going with the generator that they offered, because getting the one I wanted would have created further delays and put us even further behind in meeting our deadline. As stated earlier, I couldn't afford that to happen, as I was in a hurry to get the project done before the end of the year for tax purposes. Of course, they didn't come remotely close to that deadline and we really got screwed. Greenlink's staff was awful, as well. They didn't clean up behind themselves. They left old equipment and trash in our yard and basement, including water bottles, cardboard boxes, and old wiring. They also repeatedly left our basement windows open to the cold when they left the job sigh for the day. (The staff working in our basement were communicating through the windows to the staff outside, so they left the windows open all day It would have been more appropriate for them to use walky-talkies or mobile phones) I didn't notice the first few times until I noticed that our furnace was running hard. Afterwards, I got in the habit of checking behind them. They also trampled our garden hose out in the freezing weather, shattering it into pieces and not owning up to it. I had to contact the owner about it. The jerk argued for a very long time about it, as he did with everything else, rather than just owning up to his mistakes and paying for the damages. Every single time I complained to the owner, he would argue into infinity rather than admitting fault. This man wouldn't admit fault for any problem or delay that his company caused. Frankly, I don't care if this company is veteran owned anymore, because the owner is extremely dishonest and difficult. He also refused to finish with another job that I requested of his company. I wanted to have an EMP guard installed by Greenlink to protect the new solar system, when the project was completed. The company initially agreed to do it, but we ended up in so many arguments with that the owner later refused to do the job. I'm apprehensive about having somebody else installing the EMP guard, because Greenlink is so dishonest that it would likely use it against us with any warranty claim we should make in the future, if needed. The only good thing that Greenlink did was offer to let us out of the contract when we first began arguing about the batteries and all of the delays, but after having all of our time wasted, it would have put us at the back of the line for services from all of the other solar companies in our area. At that point, we were too late to take advantage of our county's discount program and all the local companies told me that the prices were increasing by 10%, as well. Nevertheless, i wish we would have backed out of the contract when we had the chance. We aren't seeing the savings like we were promised with this solar system. Our bills are still just as high as ever. Actually, this winter they were the highest that they have ever been and we aren't using any more energy. Frankly, I'm not even sure if the panels were working this winter during the cold snaps. I haven't taken this up with We Energies yet, because I'm buried with projects right now, but shortly after I noticed how high the bills were, Greenlink came by our home and told me that they had to get on top of our roof to install something. I didn't ask any questions at the time, because I doubt they would even give us an honest answer anyway. I also doubt they would offer to pay for all the losses we suffered in energy bills due to their equipment malfunction. Unfortunately, we are stuck with them now and it is not a good thing. Future customers need to know that Greenlink does not know how to work with We Energies in Wisconsin. WE Energies told me that Greenlink's employees don't seem to know what they are doin, which is why they repeatedly failed to pass We Energies inspection. If this is what it is like to go solar, then it isn't worth it. When all was said and done, this $54,000 project actually cost us about $92, 000 when figuring the loss in taxes. To this day, I'm not even sure if the system is working correctly. I seriously doubt we will ever get our money's worth out of this in our lifetime. We sunk our hard earned money into this nightmare and it was not worth it.

1 year ago

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Reply from Greenlink Energy Solutions

Good afternoon Karen, my name is Jen and I work as customer support for Greenlink. We appreciate you sharing your thoughts. I have taken some time to look into the specifics of your situation and would like to address your concerns. Based on a comparison of your actual 12 month solar production report against your forecasted production that you received at the time of sale, it would appear your system is performing as proposed (and in some months producing more energy than forecasted). Most midwesterners have the highest electricity consumption in the summer and less in winter which is perfect because the highest solar production is in summer. Solar production drops down in winter simply because the sun is at a lower angle and the days are shorter. If you are using high consumption electrical items in the winter months, and/or you do not have enough solar net metering credits carrying over from summer/fall months, you will have a higher bill.

I did notice that the install timeline was a bit longer than normal, however it would appear that this delay was due, in part to the fact that because you were not the homeowner, signatures had to be obtained by WE Energies from both you and your mother, the homeowner, for necessary forms before they would allow the installation to proceed. Regardless of that speed-bump, we did attempt to keep you continuously and regularly informed so that the project could keep moving ahead. I must also apologize if you were not clear on the reasoning behind the switch from Enphase to Generac battery backup. It occurred due to WE Energies imposing additional metering requirements for an AC coupled battery (Enphase product), which would have greatly increased the cost of your project. To avoid increasing cost for you, we changed the design to Generac, which resulted in a better battery backup system for no increased cost.

I'm sorry that you were frustrated with the fact that we declined to install an EMP shield on your system. That is a very specialized and uncommon piece of non-solar equipment that Greenlink and nearly every other solar company does not carry, nor install. Because it's important to us to deliver the highest quality installation possible to our customers, we have to politely decline the installation of products that fall outside of our area of expertise.

You mentioned a "shattered garden hose". It was our observation that the hose in question had likely been previously run over by a lawn mower and not trampled by our crew. The hose was literally in many many pieces, as if it had been chopped up; something just not possible from being walked on. Regardless, we financially compensated you for the hose anyway. Greenlink, like all companies made up of less than perfect humans, despite our best efforts, does occasionally make mistakes, and when we do, we make every effort to own up to them; just like when we bought you a new garden hose. I'm very sorry that you feel we fell short of your expectations. Greenlink's reviews are full of the types of customer experiences we strive to provide and are also evidence of the lengths to which we go to make our customers happy and to make things right when the rare mistakes do happen; even if that means we lose money on a job. Our customers' satisfaction, and our integrity always come first.

Our service department would be more than happy to chat with you to address any continuing concerns you may have about your system or its operation: [email protected]

Apr. 20th, 2023

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Vivek Buffalo Grove, IL

Had a great experience working with the team. Very responsive communication, clear details of the offerings and services. And great customer service.

1 year ago

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star star star star star

Israel Delgado Chicago, IL

The staff is very helpful for all your needs. They’re even available after the install.

1 year ago

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Richard Rockford, IL

Good company to work with, seem to have my interest at heart.

1 year ago

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Scott Queens, NY

They have been available to answer questions whenever I have had them.

1 year ago

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Christopher G Ocasio La Grange, IL

Excellent customer service after installation.

1 year ago