Name: Fluent Solar
Rating: 3.1

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Robert Hunter Augusta, KS

If I had it to do over, I would not. Good third party installers but I don’t feel Fluent is an honest company. Poor communication. They have been paid in full but I still don’t have a system that will pass county inspection. Energy company will not set the necessary meters.

1 year ago

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Ann Allen Guatemala City, GU

Very friendly people. Inconsistent point of contact made follow up hard. Some inconsistent information provided between different people. Unsure timeline

1 year ago

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Zachary Mathews Orem, UT

Not good. They installed the solar panels and battery. They don't work and they have promised to come out and fix the issue. Going on 3 months and I am still paying my electric bill with a bunch of cheap Chinese made equipment that doesn't work. Get solar but not from this business.

1 year ago

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Jack Delehey Denver, CO

Great team, great experience! Really enjoyed their customer service...and nice to save the planet at the same time.

1 year ago

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Jugganuts Salt Lake City, UT

Was promised and sold a system that was going to save me so much money each month and legit hasn't saved me any. Every review fluent promised that they are going to call me and figure it out but they never do. Don't go solar it's a waste of money. 0 / 10

1 year ago

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Gamer Dude Bountiful, UT

this salesperson just showed up at my door and was very pushy.. I told him multiple times I am not interested and he just kept pushing.. I will never deal with this company ever.. and I will never recommend this company to anyone with those sales tactics..

1 year ago

Reply from Fluent Solar

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jul. 26th, 2022

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Ken Luke Salt Lake City, UT

Fairly slow with installation. Used a third party which was a mess Had to keep asking what was going on, even had to do sprinkler repairs from broken lines. 😒

1 year ago

Reply from Fluent Solar

Thank you for sharing your thoughts, Ken. We’d love to hear how we could earn 5 stars from you. We will reach out to you soon to learn more details. Thank you.

Jul. 26th, 2022

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JB Medina, OH

HORRIBLE! multiple delays and over TWO MONTHS after “installation” there is still zero power being produced. Customer service is totally non-responsive. I have spent hours on hold or talking to a rep who is unable to do anything. STAY AWAY!!

1 year ago

Reply from Fluent Solar

Hi, JB. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Fluent and would love the opportunity to improve. We were unable to identify your account in our system. If you can give us a call, we would like to resolve the issue. Our number is 866-736-1253.

May. 17th, 2022

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Shelli Denver, CO

Paying for solar that hasn't even been turned on due to the crappy service and out right lies.9 months I have dealt with Fluent. The ABSOLUTE WORST! Am no going to file complaint with BBB & District attorney office for fraud, and crimes against the elderly and local news stations. To bad you can't give no stars

2 years ago

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Brett Baca Denver, CO

Been working with fluent for 8 months making payments on solar panels and electric bill . No customer service. System not working. Have to make numerous calls to see when installation will be complete. Would not recommend anyone to use fluent solar. Just a horrible experience

3 years ago

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Andy Jaegle Denver, CO

If I could vote 0 or Negative Stars, I would. It took well over 6 months to complete the install, and I have been battling since October 2020 (Over 6th Months) to get reimbursements and promises, including things that were promised in my signing contract. They were a nightmare from beginning to end, Go with anyone else.

3 years ago Edited September 14, 2021

Reply from Fluent Solar

Hello Andrew, we deeply apologize for any negative experience you have had. We are working diligently to resolve any issues on your account and will have someone reach out to you shortly. Thank you for your feedback.

Feb. 8th, 2021

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K

They weren't very responsive or were evasive after installation.

3 years ago

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Zoei Germaine

Their communication throughout the whole process was abysmal. Took way too long to get us operational.

3 years ago

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Carlos M.

Very helpful and knowledgeable until you sign your name down. Not helpful afterwards

3 years ago

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Trevor IL

Horrible communication and slow to get things done. Nothing got done without me having to call/email several times at each phase. If I could have it removed without having to pay for any of it I would.

1 year ago

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Gary Franklin, OH

I highly recommend Tyler P and Fluent Solar. Very knowledgeable team. Provided excellent service.

1 year ago

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Patty Jeff Sunrise Beach, MO

My rep explained things so they made sense and was not high pressure. They do a great job in KC.

1 year ago

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Eric Durrant Washington, UT

Would like to return the hole system payments cost to much you don’t get any tax refunds no money back to help offset the bills which they promised and there is no return policy I recomend not going solar not a good idea

5 years ago

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Felicia McDonnell Chula Vista, CA

Great experience. They did everything for us-including HOA approval and city permits. Very happy.

5 years ago

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Danielle Gilmore Arvada, CO

Read the fine print. Sales told us many things that were out of context. Customer service is laughable and required daily follow up so things would get done. Our panels were not installed properly and needed rewiring. Top price for a terrible experience. At lease the panels look nice. I only hope they produce as promised.

1 year ago

Reply from Fluent Solar

We appreciate your feedback, Danielle. We would love the opportunity to resolve any issues. Our team will be following up with you soon. Thank you!

Jun. 1st, 2022

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Kevin Nielsen

Unable to contact them and i never received the rebate i was promised.

3 years ago

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Mike

Can't use app, directions are not very clear

3 years ago

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Scott Jackson in Layton UT

Because 0 was not an option. Absolutely the Worst customer service I have ever experienced.

3 years ago

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Jay Watt

I would rate them 0 if you would let me. They miss lead and do not ever call you back

3 years ago

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Lonnie Hill

I never got any help with learning how to read my meters!

3 years ago

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DianeG Arlington, TX

Excellent customer service and service you can count on. Would highly recommend. Thank you.

1 year ago

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Sarah Morrison Denver, CO

Can't say enough good things. Kyle from KC is very knowledgeable and helpful!

1 year ago

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karen gold Delray Beach, FL

Mike G. is top notch, knowledable, helpful, and professional.

1 year ago

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Scott Gubanyar (R&S Productions) Orwell, OH

Our rep was very informative and answered all of our questions.

1 year ago

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Terry Patterson Denver, CO

This has been a terrible experience. Bought the system in December of 2021. It now July 18 2022 and the system is still not working. Should have taken 7 months

1 year ago

Reply from Fluent Solar

Thank you for providing your feedback and letting us know about this issue, Terry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Jul. 26th, 2022

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Justin E. ,

The Fluent Solar process was simple and is already paying dividends!

3 years ago

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Ryan Vermilion, OH

We had a great sales experience and our project manager has been super easy to work with.

1 year ago

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Chris Griffiths Lawrence, KS

Very easy and straight forward process. Some hiccups that we’re quickly resolved

1 year ago

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Heidi Grosowky Cleveland, OH

Enthusiastic and knowledgeable sales people were thorough in explaining the whole process and product to me.

2 years ago

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Sanchez F.

No communication, horrible customer service, false promises!

3 years ago

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Robin Garneau

Lack of communication and sense of urgency.

3 years ago

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Gloria Bunch Flemingsburg, KY

Lies on top of lies. Will tell you any thing for your business then once installed they won't answer any calls. Stay away from them!!

1 year ago

Reply from Fluent Solar

Hi, Gloria. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Fluent Solar and would love the opportunity to improve. Please get in touch with us at (866) 736-1253!

Mar. 28th, 2023

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John Justus Kansas City, MO

Friendly personnel, and quick responses.

1 year ago

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Linda Fairborn, OH

Explain the process of getting a solar system.

1 year ago

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Kuki Vehi Salt Lake City, UT

Good service! Very nice people. Good experience!!

1 year ago

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Ken P Columbus, OH

Friendly and professional and cleaned up

1 year ago

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Gary Perkes Smithfield, UT

The installers were great. They did a great job

1 year ago

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Jennifer Gallagher Knightdale, NC

Hurry to get panels on my house and no follow up on the other items promised. Terrible. Take the panels back.

1 year ago

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Robert Commiskey, IN

Sales reps are not honest and do not call you back

1 year ago Edited January 10, 2024