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Fluent Solar

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5.6

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Diane Gannon Arlington, TX

Fluent Solar personnel are very friendly, knowledgeable and excellent customer service. Would highly recommend this company and products. Highly professional. Thank you Sam Garza!

1 year ago

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MrsPoe Canal Winchester, OH

I recently with Jordan of Fluent Solar, he took the time to educate me on solar, he was clear, precise and patient! I highly recommend this company due to Jordan’s knowledge and expertise.

1 year ago

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Daisha Vaca Bountiful, UT

I loved working with fluent for my solar. Everything turned out the way they explained it to me. It’s been over 2 years having our solar, and I can’t imagine not having it

1 year ago

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Tfeds Indianapolis, IN

Guys showed up to sell solar to us. Everything was how great the product and the warranty was, all the money you will save, et. They did not have a website address I could refer to, to research the company, nor a business card. (Said their boss didn't want them to hand out business cards) and the website wasn't functioning because of new equipment and price changes. Red flags. Check the reviews if you are considering and if you weed through the 5 stars for a bit on here, you start getting some real life "they don't call back" and "I'm paying for panels that don't work" "they put a lien on my home"I am hiring an attorney" over and over and over. Just beware and keep reading the reviews before you commit.

1 year ago

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Amber Peter Arvada, CO

# Fluent Review Fluent’s support was OK - during the installation process. It’s been a disaster trying to fix some loose ends that occurred. Though there are some concerns I have with the work Fluent set up in the beginning. Firstly, based on their estimates on how many panels I would need to cover my current energy usage plus some growth in the future were dramatically off, and even though less people live in my house than before, my usage has somehow gone up, exceeding what my panels are capable of providing, meaning before the panels were even turned on I have no room to scale in the future. This means I’m paying a double bill, one to Fluent and one to Xcel for my energy overages. This is disappointing to say the least. Also, I’m not sure if it was due to supply chain issues, but the panels I have installed do not seem like what was described to me during the sales process (specifically how there would be no way for animals to get between the panels and my roof because they were low-profile panels and flat installation brackets…my panels have a substantial visible gap between them and the roof. The contractors Fluent has been working with have been awful. My back yard has been trashed with the amount of garbage, old wires, conduit scraps, forgotten tools, and food left to rot that were left by the contractors. More than once they didn’t show up when they said they would (not just late, but not showing up at all, with no communication they weren’t going to be there), lied more than once about the job being finished when it wasn’t, gaslit myself and my project manager regarding their attendance and job completion, had to come back out 4 or 5 times (I was told they would get the work done in one day) and I had to wait an extra month for my project to complete because they were so unprofessional. I have concerns not all of the panels are connected because they don’t all show up in the app. I was told I need to troubleshoot this through a third-party who manages the app, but I potentially have at least two solar panels that are completely offline. Shortly after wrapping up the installation it got warm enough to start using my air conditioner, which is no longer connected to my thermostat. I raised this issue to Fluent nearly two months ago and have been calling them twice a week to get the issue resolved. Communication has been a mess, since they’ve committed to calling me regularly with information and updates but haven’t followed through. The status has been the same for weeks (waiting for one HVAC company to reply to them) with no updates. Meanwhile temperatures inside my house are exceeding 90°, making it unbearable to do my job, and is hell on my pets. I’m unable to take them somewhere air conditioned while I work and I can’t afford to pay to leave my house every day. I assumed this was a shortage of HVAC labor, but I was able to schedule someone to come out within 48 hours of my call…what the hell have I been waiting for 7 weeks for?! Finally they were able to schedule one of the electricians who originally replaced the master panel to my house (three days later than when they said they were available), and they were able to verify that the AC is at least receiving power and runs without issue, so somewhere the communication from my thermostat to my AC isn’t getting through. Yet again, I had to follow up with Fluent almost a week later about what are next steps are going to be based on this information. They said they MIGHT be able to send someone out NEXT WEEK. This is when I decided to call someone to look at it myself. Originally they said that my house would be used as a case study and that to quality for this I needed to provide a few months of data to show the “improvements” I’ve experienced, but I haven’t gotten any information regarding how I’m supposed to be providing this information or interacting with Fluent. It also feels fishy that one of the most energy-guzzling appliances have gone down during the time period that they want to get a copy of my data. Maybe this is their way of fudging the numbers to make it look like solar (and the other eco-improvements they provided for the house) made a huge dent in my energy usage when in reality it’s because I’m roasting alive in my own home. They’ve been begging me to leave a review, so here it is.

1 year ago

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Reply from Fluent Solar

Hi, Amber. At Fluent we aim to provide positive experiences at all times. We are unable to identify your account in our system. We would love to work with you to resolve any problems. Here is our customer support line 866-736-1253. Please give us a call. Thank you.

Jul. 19th, 2022

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Jason Hansen Lehi, UT

Solar system seems fine, but they are a bit of a mess as a company. Our salesperson mislead us on number of light bulbs and Nest thermostats they'd include. When we called them on it, they pointed to the contract fine print over promises of their salesperson. Once it was all set up it took several weeks of phone calls to reach the one person to turn on a portal so we could view our system in app or online. So many messages and no returned calls. I waited on the phone while it was setup so I wouldn't have to hope they finally set it up this time. The lender they use (All in CU) has similar service, they couldn't sort out how to setup their own recurring payments and ended up dinging our credit for their mistake on setting it up after they'd had our paperwork for more than a month. After several phones calls over two months it was finally sorted as well and our credit is slowly recovering.

2 years ago

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Shrikantha Shastsri San Diego, CA

price is very fair and clear Bryce is very good sales person He came my home 1 time for information he showed me i can by the solar with the tax rebate taken off the top. I will recommend him to my friends. He is # 1

5 years ago

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Paul Hartman Encinitas, CA

Bryce and Cody did a great job of clarifying the options available to us with solar. Our bill this month is $13.00 and everything they told us has come true. The entire bill is only paying for the gas to our house.

5 years ago

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Marivic Colliflower Mason, OH

We asked for a system to be designed to fit our total and future needs including charging for an EV. I was pleased with the design and installation but the time between installation and powering up the system was way too long and not acceptable. Fluent should develop a better process for working with the local authorities and companies to get a system up and running. Our system was installed in March and did not get running until the end of July. We also have not received a total cost/investment and total financed amount in writing. Everything is conveyed electronically but there needs to be hard copies. It remains to be seen if our investment was worth it.

1 year ago

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Reply from Fluent Solar

Hi Marivic, Thank you so much for rating your experience with Fluent. We'd love to hear back from you in the future. Please feel free to give us a call at (866) 736-1253.

Aug. 1st, 2022

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Sharon Sevy

They have yet to call me back when they say they will! They have had over a month to resolve my particular problem, and I have been put off continually.

3 years ago

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River Skinner Bountiful, UT

I have purchased 2 systems through fluent. I loved working with them, and grateful I have solar!

3 years ago Edited January 10, 2024

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Tony Melton Arnold, MO

Fluent solar has been great. Their combination thru every step of the process has been great. Their installers were mindful of the property and very knowledgeable!

1 year ago

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Christopher Springfield, OH

Sales/Business presentation was good. Installation was very good. Process to execute the activation took 3+ months which I would have understood if the sales team would have told me that

1 year ago

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Jodi A Wood Salt Lake City, UT

The company is very straight forward and helpful. They took care of all the details and installation. They reviewed the system with us and we were good to go.

1 year ago

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Charles

The installation and permit process went well. My inverter however is idle. It's taking way to long for customer service to get someone to fix it. They say they are working to schedule but haven't done it yet. Very disappointing.

1 year ago

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Steve Martin Columbus, OH

The sale and processing for the solar installation was great. The actual scheduling and permit process and communication lacked throughout the process. Overall, a pretty good company.

1 year ago

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Robert Cobert Tipp City, OH

My first problem is they promise more then they can deliver. I was told I would be up and running between 60 and 90 days. My install was 84 days after the contract was signed. The install crew was great, but the invertor they sent was bad. It took 35 days to get that switched out. I had to call to try and get the inspection because I used to work for the City and could get it faster. Another 26 days to get the power company to finish. My project manager had stopped contacting me I have not heard from him November 17th, he never replied to my last txt of phone call So instead of 60 -90 days it took 135 days. The finance company called me, thinking my system was all set up. I informed them it was not and I was not happy at all.

1 year ago Edited January 10, 2024

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Tyrel Ebele Denver, CO

Terrible experience beginning to end. Part of the install, they agreed to remove my solar water heater and panels which they used a third party ( they use 3rd parties to complete all their work). The contractor said that there was more work than fluent had contacted him to do, fluent then finds a new contractor to do the work and doesn't tell the previous contractor. I end up having to tell the contractor that fluent is using another contractor. On install of the solar panels, the contractor installed a frame around my back door of electrical conduit. Once I saw what the contractor was doing, I reached out to fluent and they said to let him finish and they'll review after install, I sent fluent pictures and they agreed to move the conduit to a more logic location after the contractor had drilled holes into my brick wall and hike through my roof. They filled the holes with caulk and it looks really bad. Fluent had said they would do an efficiency improvement as part of my install, but they wouldn't do it for a couple months after the solar was installed. About a month before the scheduled date, the contractor that was to complete that work contacted me and said they ended their relation with fluent and would no longer be doing the work. Fluent said they would refund that money, but it's now been over a month with no communication about a resolution. To summarize, the are terrible communicators, they are burning through contractors fast, they do bad quality, they charged me for services they did not provide. I am glad the solar is installed, but given the experience I've had, I am worried they will not stand behind their product if anything goes wrong.

1 year ago

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Roxanne Bain Cleveland, OH

Complete and total nightmare. Two botched installations, which included brawls between employees, electrical conduit dangling off my roof, garbage strewn about, total lack of preparedness (tiny ladder for a 3 story home), and no response from their headquarters. Fluent knew the panels were installed incorrectly for 3 months and a panel flew off the roof on Christmas. And, now my roof is leaking! Fluent’s proposed solution to this problem (on rare occasion when they actually decide to call me back) is to let a new team of installers redesign my system on the fly and just hope it meets their production estimate. RUN AWAY!!!

1 year ago Edited January 11, 2023

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Derek Rugg Westerville, OH

Fluent has been exceptional to work with through the entire approval and installation process. This is truly one of the best investments for your home!

1 year ago

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Orlando Donaldson Cincinnati, OH

I signed up with Fluent solar in March 2022, Sales rep great, install tech great. They had to replace my inverter which took weeks to be replaced. So after 6 months of waiting in September I " FINALLY" got solar on. After talking to sales rep. It took wayyyy toooo longggg for the process which it should've been done months ago.

1 year ago

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Reply from Fluent Solar

Hi, Orlando Donaldson . Thank you so much for rating your experience with Fluent . We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Sep. 19th, 2022

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Shawn “Smart Lass” Valentine Grove City, OH

If ZERO stars were an option, that would be my choice. The sales rep was GREAT, but after she got all the ink on paper, that was the END of the "fun". I signed up in early March 2022 and just cancelled the deal today in SEPTEMBER 2022. I own 11 acres in the "county" where there are NO ZONING laws. I had "lotted off" an acre for my elderly Mother to build a home next to me. She ended up remarried and moved to her husbands home, so I "bought" my property back from my Mom. IT is the middle of the 11 acres I own, and next door to my home. ALL my property is in MY NAME alone. We were doing a "ground mount" because there was a good, sunny spot behind my home on a small hill (and I did not want solar panels mounted on my very new and very nice metal roof). Well, much like the ants that couldn't make it around a fallen leaf in the way of their normal path, Fluent couldn't make it around the "pointless" property boundary. I offered to do whatever I needed to "dissolve" the property line, or sign a document absolving them of any repercussions building the array near this pointless property line. The communication was abysmal, and nothing I offered as a solution was followed up on. The equipment sat next to my driveway for 6 weeks until I finally "pulled the plug"; actually, Fluent had put in a cancellation request 5 hours before I did, simply on my request to discuss "unwinding the project", with ZERO effort to talk to me or discuss any options. I would have preferred it was worked out as I was willing to do whatever needed done. It wasn't as if they were fighting ME, I was TRYING to help the situation anyway I could. So the myriad complaints on here about their "back office" support is sadly, too true. I CANNOT RECOMMEND this company on a project as large and costly as a solar install...

1 year ago

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Mike Patrick Loveland, OH

Don’t do it. There is almost no follow through in communication - either with you, the customer, or internally with the company and affiliates - and the customer is no longer a priority after the purchase is made. You will spend hours on the phone on hold or repeating your questions to someone new, only to be forgotten about once you hang up. With very rare exceptions, they will not contact you to keep you apprised of the progress of your job or status of necessary service. My ratio worked out to be that about 10% of the reps I spoke to actually cared and followed through. If the customer must call repeatedly to persuade the company to do what they promised, it is not a company worth doing business with. Choose another option.

1 year ago

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Keith Raab Eagle Mountain, UT

DO NOT do business with this company. My wife and I built a new home and Fluent only had a utility bill for Oct-Nov and some of December to calculate data off of. Rather than add more panels just to be safe, they sold us on 12 panels needed. We got 13 just to be safe and the panels won't even generate enough power to cover my home usage during the cooler months. My concern came when the first 2 months after powering the panels on, our utility bill was $45 each month and then my latest utility bill was $106 for June-July. I have been communicating via email and I just keep getting told the same thing over and over again......that the panels generate enough power per the projection and we should lower usage blah blah. I spoke to them for an hour today and kept getting told the same thing. I was then told that we could start an entire new project to add more panels at OUR EXPENSE but that nothing else could be done. When I told them that they can come and take the panels off, they said that they can do that but we would still be paying for the entire loan. They must think i'm crazy because if I have to pay for it, why would I remove it? They aren't willing to do ANY DISCOUNT or anything. Kept being told "At this point we are just going around in circles and there is nothing more I can do" We will be consulting with our attorney about this matter. F U FLUENT! YOU SUCK BALLS!

1 year ago

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Reply from Fluent Solar

Hello Keith. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Aug. 30th, 2022

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Michelle P. Odessa, FL

We signed our agreement w/Fluent Jan 2021, and were told this whole process would only take about 90 days. We are now approaching a year and still nothing. Not only do we find ourselves having to call Fluent about once a week or every couple of weeks, we make no progress and discover that nothing is being done on their end. Twice we've been told that "the person who handled this part of XYZ of this process quit or went back to school or you name it, so it was never done". Obviously these sorts of responses are not pleasing and continue to push progress behind. When we called about a month and a half ago, after they failed the inspection twice, and damaged a roof beam, they stated that they were now waiting on TECO, our electric company. When we called sometime after, again we were told they were waiting on TECO. When I called TECO a few days ago, they stated that Fluent never even submitted anything and if they had, they could simply provide the enrollment number. When I called Fluent support, literally minutes after that call, there was no enrollment number because, as I was told me "the girl who did it left and there was no way of tracking that." Again, their systems didn't catch this, their processes failed, and here we are. Understand our frustration and regret w/choosing an out of state company to do this for us. I can list a ton of other "promises" given by the salesman who sold us on Fluent, but that will be for a later date. In the meantime, ANY ASSISTANCE in moving this along properly and in line with what TECO requires, is greatly appreciated.

2 years ago

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Kaitlyn Price Denver, CO

I am so frustrated with this company. Everything seemed to be going well in the beginning. The sales rep had a great pitch. The installation of the actual panels went well. And then no one showed up to do an inspection and now we've been trying for over a month to get answers out of Fluent on when that inspection will be rescheduled. These panels are just glorified roof decorations right now. My husband and I have both called Fluent numerous times and we get the same answer of "we'll get back to you" but no on ever gets back to us. I've emailed them numerous times and am constantly told someone will reply in 1 business day, but no one ever does. At this point, it feels like we're never going to have functioning panels. I'm also pissed at how much we could've been saving on energy bills over the past month. And we have to start paying on the loan for these panels next month, so it's likely we'll be paying for that and our Xcel bill, which the sales rep swore up and down that we wouldn't have to do. I had high hopes about this being a smooth process, but the lack of communication and frustration involved has just left me disheartened and pissed off.

2 years ago

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Kaylana Worth AR

We were so excited to start our solar journey and to reduce our footprint. However, things have not turned out as we hoped. 1) Customer service is helpful, but only to a certain point. You can call and ask questions and they tell you then will get with the respective team and call you back. They never call back. We have had to call a multitude of times, spoke to numerous representatives over four months to get any answers. 2)The sales representative (Jonathan Turner) was nice and seemed genuine. We were concerned that if the panels would not produce enough that we would then be stuck to pay the electric company and then the loan for the panels. He assured us that IF the panels did not produce enough to cover our electric bill (after a few months) that Fluent would install additional panels at no cost to ensure that the right amount of energy was produced. Also, that the app would tell us everything we would need/want-How much each panel produces, overall production, and consumption 3) The app can do those things we were told if everything is set up within the system correctly AND if you PAY EXTRA for a consumption meter. For the first four months we had to call and ask why the app wasn't showing everything that we were told and why it was producing less than it should have. Come to find only through my constant inquiries over multiple months that they were able to see that six of the panels were not hooked up. Therefore, our system wasn't able to produce the max amount it should have. And if we wanted we can pay for the additional device to see production vs consumption 4) Eight months into this we are still paying our electric bill PLUS the solar panel loan. This has equated to more each month than we ever paid just for just the electric bill. We reached out to customer service and the finalization team to assist. We have come to find out that they will not add more panels to bring our system up to par for our home. That we were undersold what we actually needed and if we want the proper amount we need that we will require to pay for more panels. Overall, customer service isn't responsive/helpful, you as the customer/consumer must do all the follow-up, and the sales representative lies. This company isn't worth your time or money.

2 years ago

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Utah Fluent Solar Customer Quepos, P

Salespeople - say your price of utilities has gone up every year, so this is a good investment. We checked and the utilities have not gone up in the 3 years since we bought our house. Brought in the “VP of sales” to close us - which is apparently not a position with the company when we called about him later “VP of sales” assured us could deliver what they promised - 18 panels that we needed, even though we checked with him AT LEAST 3 times because we had a 2nd opinion from a different solar company that said the city laws would only allow for 11 panels on our roof size. They told us they would install in September the latest(we signed up in June); in October we started calling them since they hadn’t installed or communicated with us. Installed HALF of what we signed for as a complete job! We had to call them to find out(they would probably have charged us for the 18 panels if we hadn’t)! They NEVER ONCE TOLD US THE PLANS HAD CHANGED BEFORE THE INSTALL TO GET OUR PERMISSION TO PROCEED. Said city won’t allow more. Said the rep submitted a 9 panel plan even though the contract we saw and the only plans we saw were for 18 panels. Apparently Fluent can completely change the entire plan after you sign!!! When we complained and said we don’t want this, told us put a lien on our house. They do answer when you call, however almost every time they couldn’t help us on the phone and said “I will personally call you back in 48 hours” and never did. We had to keep calling and threaten to sue to get them to actually help us. We decide the Christian thing to do is not sue. A month after install so the end of December now(we have 11 panels--all that the city allows like the other solar company told us) we pull up the Fluent app- it says 1 panel not working! After 3 weeks of calling and threatening they come out to check. Tell us 3 panels are unplugged. So app and panels don’t work that we are paying for. We’ve talked to other solar companies now: and have learned we paid way too much.

2 years ago

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Kelsey Heaton Brigham City, UT

These people never call back, they aren't forthcoming with the steps it will take to get solar going. We were really hopeful to get our solar in quickly, unfortunately that was not our experience. It started with being told our solar would be installed within a month of us signing the contracts. In reality it was 5 months later that it was installed. We kept hitting these walls with employees saying after this step you will be good to go and we can get your solar turned on. It ended up that 2-3 people showed up at my door for various things to do with the solar installation. And then light bulbs and a new thermometer unit showed up at my house with no explanation. When I called to see what that was about I was told I had to hire a 3rd party person to have that installed. Once our solar was installed and inspections were done we were waiting on some thing called the PTO, it was sent to us so I told Fluent I had it, but they wouldn't accept mine, they were certain they would get their own copy, two weeks of calling and no PTO in sight. After I sent that to them I was told just the portal setup was next to get the system going. That took another three weeks of me calling twice a week. These people would always promise to text me with an update, or call me back. Never happened. Even the manager was a flake and gave me a false email address. Its finally all set up but it was super frustrating getting to this point.

3 years ago

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Reply from Fluent Solar

Kelsey, we deeply apologize for the negative experience you have had. We do not wish for any of our customers to have this kind of experience. Thank you for your feedback.

Feb. 1st, 2021

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Lisa T Denver, CO

Do not use this organization! I had my panels installed in mid-June and it’s now mid-November and I still cant use my solar. It was finished with inspection over a month ago and after several calls and emails, still NO response. I have an appointment for an attic fan and insulation install on December 8, but I don’t really believe anything I hear. Had they told us how long it would take, we may have waited. I am now paying Xcel and the loan! I had a cash referral for these people but because of the issues we have had, I told them to go elsewhere. I think I have been scammed and will start suing. They’ve left me no choice. Lisa Thompson

3 years ago

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Robert L Reyes San Diego, CA

Fluent installed my Solar a little over a year ago. The fact that my roof was already worn and patched in many areas was never brought to my attention . Now they want $3,000 plus to remove and reinstall the solar system so I can have the roof replaced. That’s the price even with them installing the new roof . I would never have installed the solar on top of a worn roof had I known just how bad it was. I trusted them to be knowledgeable and working in my best interest but obviously not. Don’t trust this company. Get another bid before you sign with them.

4 years ago

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Brandon El Dorado Hills, CA

I only give Fluent Solar 1 star because I had to in order to write this review. I have never been more disrespected then when dealing with Fluent Solar customer service. I initially purchased a system which should have covered me over 100%, but yet received a True Up bill of over $600. Fluent did own the problem at first and after weeks of back forth agreed to install 3 more panels, but that still was not going to bring me up to the coverage in which I purchased. it has now been 8 months and I am still waiting for Fluent to install the panels as they keep dragging their feet for some unknown reason. To add to it, an inverter went out on one of my panels. I put in a claim which they immediately sent me an inverter, but 3 months later I am still waiting for it to be installed as well. I could not be more disappointed in this company and its employees as they have shown nothing, but careless regard to my situation. DO NOT USE THEM!!

4 years ago

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Lance Kelson Ogden, UT

Installed system in Oct. 20128. System is producing about 40 to 45% of required usage. Salesman said production would be about 90+%. Also told me i would possibly have one payment at end of year of up to about $100. Installers also did not install panels in engineering design location. None of these claims have materialized, I am now still paying $80 average electric bills and also a new $150.00 solar panel system payment. I was averaging only $100. per month for electricity to begin with. I would not recommend this Company to anyone.

4 years ago

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Mr lopez

0 stars for these CROOKS! Don’t work with them! They are a bunch of crooks and they are terrible! You will be sitting with panels on your roof till they feel like getting anything done! The lady janalee is the most ignorant and rude lady to deal with & for sure will not get anything done for you!! Fluent only cares about themselves and their $$ ,,, & they are the 1st to try to sell you something to lock you into a contract & they won’t keep their part of contract up but expect you as a homeowner to want to work with them! I repeat don’t use them as a solar provider,, theirs 1,000’s other loyal companies out their that will look after yours and your FAMILYS BEST INTEREST,, other than just making you & your home just another number#. Their(fluent solar) salesman all have no sales license and their salesman will tell you anything if it means lying just to get you to commit... they are FRAUDLENT by using other people’s SOCIAL SECURITY # on other people’s homes to pass them with a good credit score(650 or better) to illegally take loans out for another homeowners home. .... I REPEAT,, stay away from this companie,,,,, if you still choose to go with them after I’ve shared some of mine and my colleagues experience,,,, then Hahaha,, you deserve to get RIPPED OFF by some DISHONEST, UNREALABLE, Fraudulent and misleading companies like FLUENT SOLAR. All Their fluent at is RIPPINNG PEOPLE OFF. This is a UTAH COMPANIE that’s doing work in California and know nothing! Complaints on FLUENTS LABOR LICENSE are in affect on this crooked solar companie & their cheating ,FRAUDULENT salesman’s and the companie it’s self for training or teaching them to mislead & lie to homeowners just for a lowsy sale!

6 years ago

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Anonymous

They never got it working properly until I helped them. Install was absolutely horrible. They had no idea what they were doing. They have no customer support.

1 year ago

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John

Completed the job quickly and professionally with no hint of uncertainty

3 years ago

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Stephen Dunton

I've been waiting for a call back from Javier for a week and I still haven't received the check I was promised

3 years ago

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Megan Fifield

We've had panels on our roof since July, power company installed they're meter in September, half our panels don't work and the other half barely produce anything

3 years ago

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Megan Little Rock, AR

The installation was super fast and easy.. there was an issue after installation that kept my panels from working for a few weeks but eventually it was resolved.

1 year ago

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Alicia Bumpas Humble, TX

I’m not really sure if I am benefiting from using solar. I’m not sure how to read the info in the app. There was no hands on instructions on how to tell if the system is even working. I had one follow up call that I could not take due to work and haven’t been able to reach anyone to assist me.

1 year ago

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Paul Roquet Windsor, CO

Not all contractual agreements have been completed. Barely two weeks since xcel energy turned on system. Not to mention 4 inches of snow on panels resulting in 3 to 4 days of no electrical production. Not good timing and too soon to give high marks to any company that has not completed their contractual obligations and the customer hasn't seen or been given enough time to experience the benefits/results of an installed system.

1 year ago

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John harper Cincinnati, OH

What ever you do do not use this company! It is the worst company I’ve ever dealt with! Their one day install has turned int a two month ordeal with more no shows and no calls than I can count! And system is still not completed .Customer service is absolutely horrible! Save yourself a major headache and use someone else ! Totally dissatisfied and regret getting involved with fluent solar!

1 year ago

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Mike Llewellyn Aurora, CO

Since the beginning it's been nothing but a nightmare. If you do run into problems, good luck getting a hold of anyone. I've sent a good 10+ messages and maybe got 1 or 2 replies. Been online since January and still pulling power from the grid daily. They damaged my foundation during installation and just left it. They left wires and all kinds of stuff just laying on my ground. 2 of my 12 panels don't work. Trust me. Don't go with fluent solar. You will regret it. Worst company I've ever dealt with. They do not stick behind their products.

1 year ago

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Reply from Fluent Solar

We appreciate your feedback, Mike. We were unable to idenifity your account, but would like to discuss your experience further. If you can give us a call at 866-736-1253, we would love the opprotunity to resolve any issues. Thank you.

Jun. 30th, 2022

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Tara Weaver Royal Oak, MI

Fluent Solar is a joke. They installed my panels in June 2021 and as of March 2022 they are still not up and running. Weekly phone calls to the company has proven moot and full of unmet promises. When they say they will return your call, I have not had even one call returned. I am now retaining an attorney to file a lawsuit against Fluent Solar. I am responsible for making the loan payments for panels that are not even up and running while Fluent has been paid for a job that has not been completed. STAY FAR AWAY FROM FLUENT SOLAR!

2 years ago

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Trevor Guthrie Cleveland, OH

Great value great people. Easy process from start to finish. I love my system and all of my family members do too. Thanks fluent.

2 years ago

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Lacy Smith Clearlake Oaks, CA

I have had the Fluent Solar system for over a year. We bought a battery with our system. To date, the system has failed to work properly. Only half of the panels work. Javier, an employee with Fluent will not set the battery to charge 100% 7 days a week. It only charges 50% on weekdays. The customer service with this outfit is terrible and I do not recommend them. I have filed a complaint with the Better Business Bureau and will wait to see if that helps. My next step will be to contact my attorney to see if he can get Fluent Solar to complete their job.

2 years ago

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Chad Poston Medina, OH

So far Fluent has been excellent. Our representative Destinee O. has been great. Hopefully the installation goes as smoothly as the site survery.

2 years ago

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Kelsch ,

Don’t do it!!! We had our solar panels installed August 21, 2020, and we are still waiting for them to get up and running. I have called multiple times to figure out what’s going on and they tell me they are waiting for this or that. They say they will call me back and get things figured out and never do. They have scheduled days to come and don’t show up. They promised a rebate snd we still haven’t got it. We are now paying the power bill and out solar bill, so we are not saving money at all.

3 years ago

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James

Very terrible at communicating. I would never go through this process again. If I could choose to not have the panels I would.

3 years ago

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Robert Hunter Augusta, KS

If I had it to do over, I would not. Good third party installers but I don’t feel Fluent is an honest company. Poor communication. They have been paid in full but I still don’t have a system that will pass county inspection. Energy company will not set the necessary meters.

1 year ago