Name: Erus Energy
Rating: 3.3

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Kim Navarrete El Paso, TX

Not good.... I have Elric bill before & after All we see is $280.00 month for 30 years and get this.... electric bill of $230.00.... Wow! We got another large bill. I don't see the savings. waste of money.

2 years ago

Reply from Erus Energy

Ms. Navarrete, In reviewing your system, I see that your monitoring is showing some errors and microinverters not reporting. I have sent this over to our service team to assess and reach out to you to address the issues. Please keep in mind that our company does not review your monitoring on a regular basis so we are not aware of any issues with your system unless you reach out to us at our corporate office. We are more than happy to assist! You can call us at 844-272-8336 or email at [email protected]

Jun. 26th, 2020

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Verified Customer

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Charles Mun Green Valley, AZ

Great company and honest people Resonable price and friendly installers

2 years ago

Reply from Erus Energy

Charles, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Jul. 1st, 2020

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Verified Customer

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karen herrera

did not explained well before getting panels. just want to sell

2 years ago

Reply from Erus Energy

Ms. Herrera, If you have additional questions about your system or concerns you feel need to be addressed, please don't hesitate to reach out to us at 844-272-8336 or email us at [email protected] We are more than happy to assist! Thank you!

Jul. 27th, 2020

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Verified Customer

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Maria A. Estrada

The company RCM GLOBAL that they hired to get me to sign on to going solar were not honest with their offers they said I would receive if I agreed to accept Erus Energy Solar System. They promised I would receive energy saving light bulbs for each fixture in my home. They promised I would receive a thermostat control that I could control with my phone. I never received any of the promised items. I've tried calling them, texting them messages, but they no longer seem to exist.

2 years ago

Reply from Erus Energy

Ms. Estrada, Thank you for reaching out. We are currently working on getting in contact with RCM Global in order to resolve this issue and we will be in touch with you shortly. In the meantime, if you need anything, please don't hesitate to reach out to us at 844-272-8336 or [email protected] Thank you!

Jul. 27th, 2020

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Verified Customer

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Dennis Mott

Great until the sale completes. Then you are left on your own or have to pay lots.

2 years ago

Reply from Erus Energy

Mr. Mott, In reviewing your system, we noticed that your monitoring is disconnected from your internet connection. We have sent you the reconnection instructions via email so that you can get this back online if you would like. If you have any additional questions or concerns, please don't hesitate to reach out to us at 844-272-8336 or [email protected], we are always here to assist!

Jul. 27th, 2020

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Verified Customer

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Estela De Los Santos Chaparral, NM

Excellent service and professional workers

2 years ago

Reply from Erus Energy

Ms. De Los Santos, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Aug. 7th, 2020

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Verified Customer

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Jim Smith Green Valley, AZ

Everything went well. You stayed in touch.

2 years ago

Reply from Erus Energy

Mr. Smith, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Aug. 7th, 2020

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Verified Customer

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Ayman Hajir El Paso, TX

Attentive to details, great customer serviceAnd project management

2 years ago

Reply from Erus Energy

Mr. Hajir, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Aug. 17th, 2020

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Verified Customer

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Judy DiFrancesco Chandler, AZ

All interaction with the company and it's employees has been just fine

2 years ago

Reply from Erus Energy

Ms. DiFrancesco, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Aug. 17th, 2020

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Verified Customer

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Wolf Tombe Oracle, AZ

Provided excellent service and kept me in constant touch with what was happening.

2 years ago

Reply from Erus Energy

Mr. Tombe, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Aug. 17th, 2020

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Jonathan Bērzins Phoenix, AZ

The bill of goods we were sold prior to installation is all false promises. We got pushed to make a decision by the end of October so that installation would happen prior to the new year as well as receiving tax benefits. After agreeing to this it took until March for the system to be installed and working. All the way up to that point blaming others for why something was not complete. Beyond that during the sales pitch we received from George to make the change to solar we were told about a “zero” bill we would have, especially with the electric company we have that they would be easy to work with and most likely actually receive a credit at the end of year. At this point between the cost of solar and the additional cost from our electric company we are paying more to have solar then it would’ve cost us without solar. We are all for helping the climate but was lied to from day one with this organization from sales people to the installation staff. On top of all that they also offered $1000 referral bonus to people. We were referred by another client who then was told that offer was no longer good.

2 years ago

Reply from Erus Energy

Mr. Berzins, As per our previous conversations, the system is producing per the production we estimated at the time of sale to offset your consumption trends at the time. Because your consumption trends and electrical usage have increased, you are now seeing a higher utility bill. If you are interested in discussing the purchase of a system addition if you anticipate that your new consumption trends will remain higher, then we can absolutely have a member of our sales team reach out to you to discuss!

Aug. 31st, 2020

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Verified Customer

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Luis Montero Jr El Paso, TX

Great group of Installers, My solar panels were done on a very efficient way

2 years ago

Reply from Erus Energy

Mr. Montero, Thank you so much for letting us know about your awesome experience with Erus Energy! We are constantly striving to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please don't hesitate to reach out to us at 844-272-8336 if you ever need anything.

Sep. 1st, 2020

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Verified Customer

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william summers Sahuarita, AZ

top notch employees, everything first class

2 years ago

Reply from Erus Energy

Mr. Summers, Thank you so much for letting us know about your awesome experience with Erus Energy! We are constantly striving to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Sep. 1st, 2020

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tkofsa1 San Antonio, TX

Dennis M says it best great till after you buy it and its installed getting someone to call you back s a nightmare or getting someone to answer he phone leaving a message is pointless i been trying to get something fixed since aug 19 if you are looking for customer service after install dont you wont get it i gotta believe theres a decent company that wants you to recommend them these people dont care

2 years ago

Reply from Erus Energy

Thank you for reaching out! Based on the information provided in your review, we were unfortunately unable to pull up your customer file. Please contact our customer support team at 844-272-8336 and we will be more than happy to assist you! We look forward to working with you for a resolution to your concerns.

Sep. 24th, 2020

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VBChris Aztec, NM

Ever wonder why you can't get an email address for anyone who works here or why the fax number doesn't accept IP fax numbers? Customer service is extremely difficult with these folks. The install happened months after scheduled; the panels were placed in areas different than what I agreed; the installers totally wrecked my roof by not sealing the holes they drilled through my roof. I am expecting a HUGE fight on getting this repaired. Prior to this happening nobody could answer simple questions when I called. They are all about the sale, not the service!

2 years ago

Reply from Erus Energy

Greetings VBChris, I am happy to provide you an email to our project managers at [email protected] . We have absolutely nothing to hide and would love to make this right for you. You should also already have the email for the specific project manager that helped you for the installation. Please contact our customer support team at 844-272-8336 and we will be more than happy to assist you!

Dec. 2nd, 2020

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Jeffrey McCune Green Valley, AZ

CAUTION. THEIR PRODUCT IS A JOKE, MADE IN CHINA OR MEXICO. Purchased the system from Erus in Jan 2020, and paid cash. After three months the panel inverters failed. Hottest summer in Arizona and we got very little from the system. Erus does not honor the warranty. Because the inverters are made out of the USA they cannot get replacements. Their customer service gives you the run around. They try to blame the manufacturer of the panel, but the warranty is not with the manufacturer but Erus themselves. Avoid this company at all costs. Do not do business with Erus, you will lose money.

2 years ago

Reply from Erus Energy

Greetings Jeffrey, Thank you for the review. Hanwha Q Cells commonly known as Q Cells or Hanwha Q Cells, are manufacturers of photovoltaic solar cells. They are headquartered in Seoul, South Korea. Its technology and innovation center is located in Thalheim, Germany. They are manufactured and produced around the world. We purchase Q Cells direct from the company with no middle man. I also notice that our service tech Roman came to your house and has been monitoring your situation and that our project management team has been in touch with you about this. We appreciate your feedback and review. Thank you.

Dec. 2nd, 2020

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Don McReynolds Youngtown, AZ

Phoenix Team One is doing my install. They are professional and “go the extra mile”. They explain what they are doing and why. Always prompt and considerate of our property. Completely satisfied with the level of service we have received.

2 years ago

Reply from Erus Energy

Greetings Don, Thank you so much for your 5 star review. We are grateful to be part of your solar power experience. If you have additional questions or concerns please contact our project managers at 844-272-8336 or [email protected] and we will be more than happy to assist you!

Dec. 2nd, 2020

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Lisa Rike San Tan Valley, AZ

Anthony with the Phoenix #1 Crew was very helpful in explaining our new electrical panel to me and the crew was extremely helpful and professional. They installed everything within 1 day.

2 years ago

Reply from Erus Energy

Greetings Lisa, Thank you so much for your 5 star review. We have passed along your compliments to Anthony and the Phoenix crew. Absolutely thrilled that you have joined us in a solar power and energy experience. If you have additional questions please do not hesitate to contact [email protected] or 844-272-8336

Dec. 17th, 2020

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Michael Phoenix, AZ

I am absolutely overjoyed with the installation that Erus Energy provided my family. They came out and told me exactly what needed to happen to reduce my electric bill. Solar energy isn't inexpensive and it definitely is a major modification to my house. But if I kept my energy consumption stable based on their review, I would (AND DID) see a dramatic reduction on my energy bill. So thank you.

2 years ago

Reply from Erus Energy

Thank you very much for your 5 star review! We are grateful to be part of your solar power experience. If you have additional questions please do not hesitate to contact [email protected] or 844-272-8336

Dec. 17th, 2020

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Gail Arlington, VA

I recently moved to San Antonio. I'm extremely delighted with my experience with Erus. Products are reasonably priced and the quality is great!!!

2 years ago

Reply from Erus Energy

Greetings Gail, Thank you so much for the amazing 5 star review. We are grateful to be part of your solar power experience. You may always reach out to us at [email protected] for additional support.

Jan. 5th, 2021

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Aaron Moreno ,

Some of the Best customer service I have ever experienced! Perhaps some of these other people who left reviews didn't pay attention to their salesperson upon closing because not only did I receive the direct number to concierge but I had the personal cell phone number to my sales person and area director. It is all written down on the closing paperwork. As far as my panels go, I couldn't be more satisfied. I've had my system since December of 2018 and my electric bills have gone from next to nothing to actually having a credit! I have LG panels on my system and last year one of them stopped working. I didn't realize that something was wrong with my panel until Erus called me to let me know that my Envoy was sending them an alert about my panel. When they came to look at my panel, they determined that the panel had cracked and they replaced it for me at no charge. Thank you Erus for being there for me every step of the way.

2 years ago

Reply from Erus Energy

Greetings Aaron, Thank you so much for your 5 star review! We are absolutely thrilled that you have joined us in a solar power and energy experience. Our installers and customer support are the backbone of our organization. They always want you to have the best solar power experience. It is our goal to educate everyone about the benefits and how we can help lower your electricity bill through a solar power experience. You may always reach out to us at [email protected] for additional support.

Jan. 5th, 2021

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A Kozak Casa Grande, AZ

Communication disappears once the system was installed. Have emailed multiple times with no response. Said we would save money, what joke! Paying more now than before. And now no one will contact us back to explain or resolve the issue.

2 years ago

Reply from Erus Energy

Greetings It is unfortunate you have had a negative experience. We certainly dont want you to feel like you are being ignored. Please never hesitate to reach out to us at [email protected] or 844-272-8336 so we can resolve your problems. Our project managers would love to help you.

Jan. 25th, 2021

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Jesse Gee Chandler, AZ

Great company with great service. Would definitely recommend.

2 years ago

Reply from Erus Energy

Greetings Jesse, Thank you so much for the 5 star review! We are constantly striving to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at [email protected] or 844-272-8336 if you ever need anything.

Jan. 25th, 2021

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AZ Virtual Tours Phoenix, AZ

Erus installed a new roof and panels at my home a few years ago. Couldn’t be happier with the product, workmanship and customer support!

2 years ago

Reply from Erus Energy

Hello AZ Virtual Tours, Thank you for the great review! We appreciate you taking the time to let us know how your experience was!

Dec. 13th, 2022

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Valerie Divett Albuquerque, NM

Terrible company. Work was never finished

2 years ago

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Monica San Antonio, TX

We were so excited about the addition of solar panels. Our solar unit was agreed and financed in October 2020 and is being deducted for monthly payments and unfortunately it’s still to be functional. We have had numerous ERUS company associates come out to evaluate the status of the solar panel. CPS has been out numerous times and have communicated with ERUS that the issues are with the solar panels. How long will we be paying for a non- functioning unit? It has never been in service or approved for service and we are 7 months in.

2 years ago

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Christopher Rhodes Las Cruces, NM

There was nothing good about my experience with Erus Energy. When they came out to do a layout of my panels the engineer had them on the West side of the house, my house faces East, so that they get more sunlight. Then when the installers arrived they put them on the East side. So now I have these wonderful solar panels that maybe took off 1/3 of my electric bill because the people didn't follow instructions. After all was said and done EP Electric failed the inspection because they used the wrong gauge, too small, on most of the wiring. So then they had to come out again and had to redo all the wiring. And if that wasn't enough they failed the inspection again because the schematics were wrong.

2 years ago

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Cort A McAllen, TX

Erus Energy is a great solar company. Erus has excellent customer service. Their staff is friendly and professional. I will definitely recommend.

1 year ago

Reply from Erus Energy

Hello Cort A, Thank you for the great review! We appreciate you taking the time to let us know how your experience was!

Dec. 13th, 2022

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Juan Valenz Glendale, AZ

If I could give a minus number I would, Very Disappointed with this company I wish I never went with them, they are quick to take your money and slow play any repair. I've been dealing with this mickey mouse company for over 5 years to resove issues with my solar install im taking legal action. For the ride they took me on. Erus should be ashamed of them selves to take advantage of people. I would not recommend them to my worst neighbor.

1 year ago

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Me Peoria, AZ

Horrific. Hit and run sale. Claim no more bill far from the case. Put tiny dent in my bill. Called sales guy he said not his problem contact office..project manager said no longer on project but will have client services Reach out. Crickets not a peep. Horrible company avoid at all costs.

1 year ago

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Esra Presas Harlingen, TX

Customer for about 7 months. Poor Customer Serves and getting the run around. i am paying for both panels finance and energy bill. Did not recommend this product.

1 year ago

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BAF Phoenix, AZ

These people keep calling me daily using a different phone # each time. I've told them I'm not interested & to remove my phone # from their system. Today 5/19/2022 @ 8:30am they called again. If I wanted solar panels this is one company I WOULD NOT CONSIDER USING.

1 year ago

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Verified Customer

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Guadalupe Lopez Brownsville, TX

Acted in bad faith when they sold us the panels. Lying about the use, purpose and cost.

6 months ago

Reply from Erus Energy

Hello Ms. Lopez, thank you for your concern about the sale of your system from Pro Energy Solutions. I have reviewed your project and it appears that we have been in contact with you and you are now satisfied with resolution of your Generac generator being installed. Please reach out to us for any further assistance at 844.272.8336. Thank you.

Nov. 29th, 2022

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Verified Customer

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Roxanne Johnson Phoenix, AZ

The project manager(s) do not communicate. I'm really not sure who it is. Jennifer has communicated the most but doesn't seem to be in any hurry. Fransico will call every once in a while. Doesn't read his notes beforehand and tells us what we already know. The last thing that was communicated to us was that we were ready for install. No install has been scheduled.

6 months ago

Reply from Erus Energy

Hello Ms. Johnson, we are sorry for your experience during your solar project. We are working diligently to move your project through. Your project was released to be installed on 11/28/22 and our first available date for install is 12/14/22 and we are reaching out to you to schedule that. Please reach out to us at 844.272.8336 for further assistance.

Nov. 29th, 2022

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Verified Customer

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Bruce

Detailed communications about design and planning. Worked through difficult permitting challenges. Progress and status communication was slightly lacking.

6 months ago Edited November 17, 2022

Reply from Erus Energy

Hello Bruce, we are currently working with your utility company to reach an agreement with regard to the placement of your electrical equipment. Please reach out to Customer Support for any further questions regarding your project at 844.272.8336. Thank you.

Nov. 29th, 2022

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Verified Customer

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Lindsay Homsey Glendale, AZ

I haven't reviewed any updates on when my panel will be updated and we can actually use our solar and it's been a month since the inspection

6 months ago

Reply from Erus Energy

Ms. Homsey, we appreciate your review and are working diligently to get the compliant electrical installed to work in conjunction with your solar system. Please reach out to Customer Support for any inquiries you may have at 844.272.8336. Thank you.

Nov. 29th, 2022

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Verified Customer

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Tony Thurman Phoenix, AZ

Been waiting 4 months and still don't have a solar system installed

6 months ago

Reply from Erus Energy

Mr. Thurman, we are sorry for the delays you have experienced. We have been in communication with you to explain the delays. We are aware this doesn't substitute the installation of your system. We are working diligently to do so. Please contact our Customer Support department for further updates at 844.272.8336.

Nov. 29th, 2022

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Verified Customer

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Lee San Benito, TX

They did a good job. I think I need more solar panels. I haven't had enough time to evaluate. It has been very cloudy since they were operational.

6 months ago

Reply from Erus Energy

Thank you for your kind words. We are glad to have met your expectations for your solar project.

Nov. 29th, 2022

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Verified Customer

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Pamela M VanBoskirk Nederland, TX

They explained everything to us and answered all of our questions. They kept in contact with me and the installers were great.

6 months ago

Reply from Erus Energy

Thank you for your review. We appreciate you being the best part of Erus Energy!

Nov. 29th, 2022

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Verified Customer

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JacQuline Turner Freeman Sugar Land, TX

Very professional and very easy to get things done in timely matter.

6 months ago

Reply from Erus Energy

Thank you for your review JacQuline. Welcome to the Erus family!

Nov. 29th, 2022

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Verified Customer

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Rudy Valdez El Paso, TX

Im still waiting for them to finish my project and its been 2 months.

6 months ago

Reply from Erus Energy

Hi Rudy, We apologize that you're solar project is taking longer than anticipated, please contact our customer service department at 844-272-8336 so that we can further assist you.

Dec. 12th, 2022

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Verified Customer

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Don Burnes Scottsdale, AZ

It has taken months to get aps approval. We keep getting notices from aps stating that modifications to the application are necessary. We expected the system to have been operational by now.

6 months ago

Reply from Erus Energy

Hi Don, We are sorry that your project is taking longer than what you anticipated, unfortunately we do not have control over the utility company reviewing and approving applications that are submitted. We are following up with them regularly to try to get things approved as soon as possibly. Please contact us at 844-272-8336, with any questions you might have regarding your solar project.

Dec. 12th, 2022

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LaVeryne Jordan Missouri City, TX

Frequent contact about each phase of the project. Very knowledgeable techs and teams for each phase of installation . Very personable staff and team members. Pacing progress.

5 months ago

Reply from Erus Energy

Hi La Veryne, Thank you for the review! Please contact us if you ever have any questions, we are more than happy to help!

Dec. 12th, 2022

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Bruce Thomson San Antonio, TX

I'd like to commend Ms. KATHRINE MUNOZ for her superb ordination and detailed explanation of Erus Energy's great solar program! Although I decided not to install solar on my rental house, if & when I do, I sure hope Ms. Munoz is there to assist me! A valuable Ambassador for Erus Energy!

5 months ago

Reply from Erus Energy

Hi Bruce, Thank you for taking the time to leave us a review and for letting us know how Katherine did in assisting you with your solar journey!

Dec. 30th, 2022

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TerryWilliams Richardson, TX

To much time wasted on waiting for installation, then much later inspection, and then turning system on. What could have taken maybe a week took almost 2 months. Still have evaluation time to see IF it will really affect our energy bill. So far or energy consumption has not really changed a whole lot.

5 months ago

Reply from Erus Energy

Hi Terry, please contact us at 844-272-8336 or [email protected] so that we can further assist you regarding this.

Dec. 30th, 2022

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R Mc El Paso, TX

Salesman Falsified loan app 2 get financed

5 months ago

Reply from Erus Energy

Hello, Can you please contact us at 844-272-8336 or [email protected] so that we can further assist you with this issue.

Dec. 30th, 2022

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Verified Customer

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Floyd Allan Collier Marana, AZ

Everything has gone well so far. Installers were here about 8:30 yesterday and were done and gone before 4:00.

5 months ago

Reply from Erus Energy

Hi Floyd, Thank you for leaving us a review on how our team did!

Dec. 30th, 2022

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GeorgeEscobedo Las Vegas, NV

I didn’t have a good experience with the install and still have issues with customer service!!!

5 months ago

Reply from Erus Energy

Hi George, A member from our service team will be contacting you here shortly regarding this issue.

Dec. 30th, 2022

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Carlos Sifuentes El Paso, TX

Good customer service and speedy installation.

5 months ago

Reply from Erus Energy

Hi Carlos, Thank you for taking the time to leave us a review!

Dec. 30th, 2022

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HeatherKoontz Tucson, AZ

They haven’t explained how to monitor system with app

5 months ago

Reply from Erus Energy

Hi Heather, Please see this link to help assist with understanding your monitoring and how it works. https://www.youtube.com/watch?v=1YCkS8pP3ck

Dec. 30th, 2022