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Elan Solar

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97 User Reviews

6.4

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S Eagle Mountain, UT

I pay too much for the service and they have the worst customer service I’ve ever had. There is no support. It took eight or nine months and I didn’t hear from them at all. For the installation they came and put the solar panels up and that is it. They didn’t explain anything. They were super messy. I am trying to get rid of them.

2 months ago

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Elvira Provo, UT

My experience with Elan was really bad - I didn't like it. It took them a really long time to hook up the system and they had so many problems. They promised so many things and didn't keep up. Then they were supposed to refund me money because I was paying my electric bill. They never refunded me the money. I won't recommend them.

2 months ago

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Tony Washington, UT

They need to improve their customer support and return phone calls. The equipment seems to be working fine but I had to call the power company myself to get it turned on. No one there activated it or returned my phone calls. The installation process was terrible.

2 months ago

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Kambree Layton, UT

Adam, the sales rep did a great job but I don’t know if my solar it working the way it is supposed to. I still don’t know how to use. When I call, sometimes I get connected but sometimes I don’t. I have been given information that was not true.

2 months ago

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Greg Mapleton, UT

So far everything works well. It is pretty expensive and they were slow to start but eventually things got taken care of. They were pretty responsive when we called.

2 months ago

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Jamison Eagle Mountain, UT

It looks very modern and it has been a seamless transition. They always pick up the phone and are very responsive.

2 months ago

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Rhonda Orem, UT

They got it done it time and it was smooth. It is functioning well. I feel very positive about them.

2 months ago

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Bruce Orem, UT

I wish the process was little bit quicker but they have been very responsive and helpful. Installation was quick it is getting it online that is taking a long time.

2 months ago

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Jonathan Santaquin, UT

Everything has been smooth and easy. It has been great. I liked how they worded everything when they sold it to me.

2 months ago

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Justin Garfield Hayward, CA

Great experience with Elan Solar. Mike L was very honest and communicative.

1 month ago

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Bradley Dicks Park City, UT

There were a few issues with the install that required Elan to reimburse me, which they did.

1 month ago

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Gregg B Jensen Saratoga Springs, UT

Installed the system then abandoned me. Months of calls to get someone out to activate and finish it. No one explained how to use the system. It is not generating enough power even now.

2 months ago

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Don Sanderson Park City, UT

I first contracted (and paid my deposit) in September 2020. This is a year later and it is still not installed. I am either ghosted or lied to when trying to prompt them to install my system

2 months ago

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Emily Coalville, UT

Not on top of everything like they should be, I can never get a hold of anybody, but they did manage to install it really good and it looks nice.

2 months ago

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Donald Sandy, UT

The salesman was great and every time I call, which has been several times to get things done, they call me back and take care of my problem.

2 months ago

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Roger Salt Lake City, UT

Seem like it is a goo company. The rebate is fantastic. Installation was good too.

2 months ago

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Gregorio Salt Lake City, UT

The solar system is much cheaper than others. It looks pretty nice. It makes sense. It is pretty good.

2 months ago

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Kami Cedar City, UT

A trusted friend recommended them to me. Everything came really fast. It is super easy.

2 months ago

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Jeff Eagle Mountain, UT

They’re upfront and professional. It creates power. You can see it from the road.

2 months ago

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Hardeep Woods Cross, UT

The product is good and they are good in customer service. I got because my family had it.

2 months ago

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Dolores chavez Salt Lake City, UT

This is the worse company I ever have to deal with Im still waiting for them to conet my solar i been waiting more then 4 months now nel

1 month ago

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william Weston Coalville, UT

Install and set up went great I was not warned about the financing interest is unreal but I get charged for everything

2 months ago

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Jerry Jensen Spanish Fork, UT

Signed contract in October 2020, it is still not done. They will not return calls and phone numbers do not accept any more messages.

2 months ago

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Aaron Johnson Cedar City, UT

good communication so far. Not installed yet so I don't know how it works yet.

2 months ago

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Miguel Torres Provo, UT

My solar panels are not finished being installed and my first payment was due yesterday. It’s been over two months since the start of the install

2 months ago

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Daron Kenner Clearfield, UT

Terrible service. They haven’t met any of their timeline promises for installation. I call and they make promises but then don’t follow through.

2 months ago

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T. Covas Heber City, UT

Waiting to long for an inspection and it was not approved and I am still waiting for a date to fix the inspection problems. It happened almost 2 weeks ago.

2 months ago

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Michaela Milford, UT

Elan Solar works great. We haven’t had any problems with it. It was installed very nicely.

2 months ago

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Hugo Gutierrez

poor communication, really bad customer service, taking about 3 months to get solar panels working

1 month ago

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Mike Harms Salt Lake City, UT

I'm still paying 2 bills. And know one has reached out to me. I think it is a scam and want them off my roof.

1 month ago

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Megan calderoni Draper, UT

It was great at first, but I had to rate then low since it’s been 5 months it was installed and it is not working yet, very poor communication

2 months ago

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Alex West Jordan, UT

Profesional servers , nice people to work with you guys

2 months ago

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Aurora Horting Provo, UT

Nice online lay out. Easy to understand. I felt like they were over priced.

2 months ago

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Greg Tuttle Santaquin, UT

Amazing Product, and even better customer service

2 months ago

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Cindy Cedar City, UT

Never came to check the work and make sure everything was good. I don’t think it is working. I am dissatisfied.

2 months ago

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Richard Mapleton, UT

I am satisfied with Elan Solar. It is decent. They were able to install it fast and good.

2 months ago

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carol chacon Cedar City, UT

have no way to get in touch with them. how can I get intouch?

1 month ago

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Matt Van Blaricom Cedar City, UT

Never received invoices. Wasn't expecting to pay $35k for solar. Still getting runaround.

1 month ago

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Nicole Curtis Salt Lake City, UT

My project was never completed after the salesmen made out work relationship awkward

1 month ago

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Craig Day Pleasant Grove, UT

difficult customer service. Hard to reach and difficult to schedule repair of problems

1 month ago

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Jacob Reid Saratoga Springs, UT

They were not great about communication and the critter guard has a hole in it

2 months ago

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Brodie Pollard Park City, UT

Sales person was top notch, installers great

2 months ago

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J jeppe Clearfield, UT

The panels have been on my roof since may 21st and not turned on

2 months ago

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Beryl Santaquin, UT

Installation went well but nobody has ever followed with me on it.

2 months ago

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Rob Park City, UT

We had our initial installation in March of 2021 and now in September it is still not hooked up

2 months ago

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Mike Herriman, UT

Nobody calls back. There is no customer service whatsoever. Go somewhere else.

2 months ago

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Jessica Payson, UT

They were supposed to give me a good deal but it has gone very poorly.

2 months ago