Name: Elan Solar
Rating: 2.9

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Tony Washington, UT

They need to improve their customer support and return phone calls. The equipment seems to be working fine but I had to call the power company myself to get it turned on. No one there activated it or returned my phone calls. The installation process was terrible.

2 years ago

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Kambree Layton, UT

Adam, the sales rep did a great job but I don’t know if my solar it working the way it is supposed to. I still don’t know how to use. When I call, sometimes I get connected but sometimes I don’t. I have been given information that was not true.

2 years ago

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S Eagle Mountain, UT

I pay too much for the service and they have the worst customer service I’ve ever had. There is no support. It took eight or nine months and I didn’t hear from them at all. For the installation they came and put the solar panels up and that is it. They didn’t explain anything. They were super messy. I am trying to get rid of them.

2 years ago

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Elvira Provo, UT

My experience with Elan was really bad - I didn't like it. It took them a really long time to hook up the system and they had so many problems. They promised so many things and didn't keep up. Then they were supposed to refund me money because I was paying my electric bill. They never refunded me the money. I won't recommend them.

2 years ago

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Greg Mapleton, UT

So far everything works well. It is pretty expensive and they were slow to start but eventually things got taken care of. They were pretty responsive when we called.

2 years ago

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Jamison Eagle Mountain, UT

It looks very modern and it has been a seamless transition. They always pick up the phone and are very responsive.

2 years ago

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Rhonda Orem, UT

They got it done it time and it was smooth. It is functioning well. I feel very positive about them.

2 years ago

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Bruce Orem, UT

I wish the process was little bit quicker but they have been very responsive and helpful. Installation was quick it is getting it online that is taking a long time.

2 years ago

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Jonathan Santaquin, UT

Everything has been smooth and easy. It has been great. I liked how they worded everything when they sold it to me.

2 years ago

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ARTS Salt Lake City, UT

When this LLC, doing business as Elan Solar in Utah, worked on my home they took a really long time, nearly 6 months, didn't get the permit on the first two tries, installed the system different than the panels manufacturer instructions. This past winter, tracks were pulled out of the roof and bent, 7 of my 39 panels were damaged in the heavy snow and the electrical going to the panels was ripped out of the panels and hanged on the side of the house. The manufacturer would not cover the broken panels despite them having plenty of resistance against the weight of the snow because Elan did not install them vertically and did not the right know or enough fasteners on the tracks. Upon attempting to contact them over the past few months, they do not answer their phones, do not respond to emails, will not share their supervisor names, and give out false phone numbers to customers. They do not back up their products. Do not purchase solar from this company or you will regret your decision. Check out reviews on BBB and google so you can see it is not just a problem I and my neighbors have had.

10 months ago Edited June 5, 2023

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William Tipton Saratoga Springs, UT

Professional- No pressure sales - Great installation team. Overall very great experience

2 years ago

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Brent Heaton Saratoga Springs, UT

Seemed competitive on install, but Still have high power bill. If I had to do it again I wouldn't go solar from anyone, there is not any savings.

2 years ago

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Gregg B Jensen Saratoga Springs, UT

Installed the system then abandoned me. Months of calls to get someone out to activate and finish it. No one explained how to use the system. It is not generating enough power even now.

2 years ago

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Don Sanderson Park City, UT

I first contracted (and paid my deposit) in September 2020. This is a year later and it is still not installed. I am either ghosted or lied to when trying to prompt them to install my system

2 years ago

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Emily Coalville, UT

Not on top of everything like they should be, I can never get a hold of anybody, but they did manage to install it really good and it looks nice.

2 years ago

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Chazz Santaquin, UT

They beat the prices of other companies and I trust them. It was smooth getting it set up.

2 years ago

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Donald Sandy, UT

The salesman was great and every time I call, which has been several times to get things done, they call me back and take care of my problem.

2 years ago

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Roger Salt Lake City, UT

Seem like it is a goo company. The rebate is fantastic. Installation was good too.

2 years ago

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Jeff Eagle Mountain, UT

They’re upfront and professional. It creates power. You can see it from the road.

2 years ago

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Kami Cedar City, UT

A trusted friend recommended them to me. Everything came really fast. It is super easy.

2 years ago

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Gregorio Salt Lake City, UT

The solar system is much cheaper than others. It looks pretty nice. It makes sense. It is pretty good.

2 years ago

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Hardeep Woods Cross, UT

The product is good and they are good in customer service. I got because my family had it.

2 years ago

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G Blomquist Tooele, UT

I would give it 0 stars if I could. Avoid this company at all cost. Pretty sure they are a scam company. Sales pitch and Communication was amazing up until the installation. Jonathan O was my Sales person. Once he/they get you signed up with the credit union (Which was also a little odd and sketchy), and they get that sale, all communication and follow up stops. It has been more than a month since they installed the units, and they still have not submitted to Rocky Mountain Power for an inspection. And i cannot get them to answer my calls, return voicemails or emails, and they are never at their office of record in Orem. As for the loan, I was told to use Sunlight Financial. As soon as I filled out all my personal info, I started getting email and calls from an All In Credit Union from Florida stating the loan is through them. I am now getting invoices from the credit union, and my system still in not on line and working. AVOID THIS COMPANY!!!!!

2 years ago

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Takore

Their sales reps talk a good game, however, the actual install team is severely lacking. It has been 12 months since they were paid to install our system and 2 months since they installed the panels but still have not installed the actual battery bank which was 1/4 of the cost of our system. I have had to call them multiple times every week to get any information and they keep scheduling appointments to asses what needs to happen to resolve the situation that their techs just keep no showing. Their battery installs are apparently all managed by a single person. This person is next to impossible to reach since they will take random multi hour lunch breaks and will just leave early or show up late. I have left dozens of requests for call back over the last 10 months and he has not called me back a single time. I have even tried emailing him and have never received a single response.

2 years ago

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BadFinger Salt Lake City, UT

When you look at these reviews, you will see some good ones and some bad ones. The bad ones are very bad. So ask yourself, do you want to take the gamble of doing business with Elan Solar and ending up in one of those bad situations? My advice: Avoid Elan Solar. If you already signed the paperwork, you can still get out if they have not installed the panels. Get out. These guys suck. I can't figure if they are incredibly incompetent or just lowlifes. It kind of doesn't matter. If you do business with them, you are likely to regret it. They promised I'd be all hooked up in November. It's February and still nothing, except the bills. Bills for solar, which isn't working, and bills from Rocky Mountain Power. They are hard to reach and when you reach them, they lie. I've reported them to the Utah Division of Consumer Protection and am exploring lawsuit. Don't take the gamble. Avoid Elan Solar.

2 years ago Edited January 10, 2024

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Justin Garfield Hayward, CA

Great experience with Elan Solar. Mike L was very honest and communicative.

2 years ago

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Bradley Dicks Park City, UT

There were a few issues with the install that required Elan to reimburse me, which they did.

2 years ago

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Jerry Jensen Spanish Fork, UT

Signed contract in October 2020, it is still not done. They will not return calls and phone numbers do not accept any more messages.

2 years ago

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william Weston Coalville, UT

Install and set up went great I was not warned about the financing interest is unreal but I get charged for everything

2 years ago

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Aaron Johnson Cedar City, UT

good communication so far. Not installed yet so I don't know how it works yet.

2 years ago

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Miguel Torres Provo, UT

My solar panels are not finished being installed and my first payment was due yesterday. It‚Äôs been over two months since the start of the install

2 years ago

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Daron Kenner Clearfield, UT

Terrible service. They haven‚Äôt met any of their timeline promises for installation. I call and they make promises but then don‚Äôt follow through.

2 years ago

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T. Covas Heber City, UT

Waiting to long for an inspection and it was not approved and I am still waiting for a date to fix the inspection problems. It happened almost 2 weeks ago.

2 years ago

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Michaela Milford, UT

Elan Solar works great. We haven’t had any problems with it. It was installed very nicely.

2 years ago

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Victor Martinez Sandy, UT

Do not use this company!!!!. Installation of panels September 2022, had to wait for Battery. Couldn't get them to answer phone and email enquiries, no communication. Failed Sandy City inspection early February and haven't been back to fix. We are paying $171 to power company and $200 on the loan for a system that isn't completed. No communication and they are probably a fraud.

1 year ago

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Reggie Clemons West Jordan, UT

I have never had such poor service from any company. I signed a contract with them on 10/10/2022, they installed panels, then stopped, I called to see why they stopped and they said they were waiting on final inspection, I called back again and again and it was always the same, blaming in on Rocky Moutain and final inspection, now they are trying to charge me for solar service without any solar panel being hooked up. Please don’t do business with this company, I called again and they no longer answer there phone. Poor poor service. Don’t use Elan Solar.

1 year ago

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Dave Kinnecom Niceville, FL

I have been looking into adding panels to my current solar system. I received an email advertisement from Elan ( probably based on my browsing history) , so I filled out a contact form, asking them to get in touch with me. Nobody did. So I called and left a message. Nobody called back. I called again and left another message. Nobody called back. If they can't even aswer the telephone or return a message, how they are they going to manage to complete a project?

2 years ago

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Dolores chavez Salt Lake City, UT

This is the worse company I ever have to deal with Im still waiting for them to conet my solar i been waiting more then 4 months now nel

2 years ago

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Megan calderoni Draper, UT

It was great at first, but I had to rate then low since it’s been 5 months it was installed and it is not working yet, very poor communication

2 years ago

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Greg Tuttle Santaquin, UT

2 years ago

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Aurora Horting Provo, UT

Nice online lay out. Easy to understand. I felt like they were over priced.

2 years ago

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Alex West Jordan, UT

Profesional servers , nice people to work with you guys

2 years ago

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Richard Mapleton, UT

I am satisfied with Elan Solar. It is decent. They were able to install it fast and good.

2 years ago

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Cindy Cedar City, UT

Never came to check the work and make sure everything was good. I don’t think it is working. I am dissatisfied.

2 years ago

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Tiffany Jeppson South Jordan, UT

So prompt in the beginning. 2 years and 3 months later, no e.v. Charger that we paid for, solar is not hooked up, and didn’t pass inspection. Nobody will call us back. Beyond disappointed and frustrated Tiffany Jeppson lehi, utah

1 year ago

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Nissa Allred West Valley City, UT

They do not deliver what they promise. My panels were installed in January 2022, it is now September 2022 and nothing else has been done. I am paying solar panel loan and power company bills and they haven't reimbursed me as promised. Went to the office in July and was told they didn't have the money to reimburse me. Do not use this business.

1 year ago

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Hugo Gutierrez

poor communication, really bad customer service, taking about 3 months to get solar panels working

2 years ago

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Mike Harms Salt Lake City, UT

I'm still paying 2 bills. And know one has reached out to me. I think it is a scam and want them off my roof.

2 years ago

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Jacob Reid Saratoga Springs, UT

They were not great about communication and the critter guard has a hole in it

2 years ago

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Brodie Pollard Park City, UT

Sales person was top notch, installers great

2 years ago