Better Earth: Read 151 User Reviews From Real Homeowners

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John Dinh San Jose, CA

Looking for Solar company was a hard decision with so much competition. After 10 meeting with many different companies I chose Better Earth. Working with Brett H was one of the best deco I’ve made. His time lines were efficient and set great expectations. He went above and beyond to make sure I was taken care of and was happy with the outcome. He didn’t over promise and under driver. I’ve recommended Brett to many family and friends. 100% worth my time.

1 year ago

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Debra Barnhart Buena Park, CA

I was very skeptical about someone coming to my door as I have been burned in the past. Jake had explained everything to me very clearly and answered all of my questions. I did all of my due diligence and got a plethora of quotes. I decided to go with Better Earth because of how professional and knowledgeable Jake was. The installation was done quickly and seamlessly. I would highly recommend anyone looking into solar to go with not just Better Earth, but Jake T specifically! I am extremely pleased with my decision and will continue to refer anyone who asks me about my system.

2 years ago

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Verified Customer

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Jacquelyn Kozar Pomona, CA

It was the best thing I did I investigated six companies that made many promises only better earth honored their promises

2 years ago

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Verified Customer

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Mike

They made everything pretty easy. Did all those permits and with APS and the city and were really quick on getting everything installed.

2 years ago

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Verified Customer

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Zhigang San Jose, CA

We had a lot of problems for the first few months, but eventually they solved the problem. The system works perfectly now.

2 years ago Edited January 10, 2024

Reply from Better Earth

Hey Zhigang, thanks for taking the time to speak with us today! It was great to hear about your experience with our team member who was most recently at your house to solve the problem, and we appreciate your understanding. We're excited to continue to service you going forward and will uphold the speed in solving any problems!

Nov. 12th, 2022

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Verified Customer

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Hugo

The times I did need to reach out, I got help right away and whoever answered the phone took ownership of the situation and got it resolved.

2 years ago

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Verified Customer

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David

It was promised that it was going to be a one day installation and it was. Your guys worked their butts off and got the solar installed.

2 years ago

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Verified Customer

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Chris

They cut our electricity bill in half, and Better Earth have always been available to help with problems, not that there's really been any problems.

2 years ago

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Verified Customer

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Ted

After a few days it was all put up and working. We've had no problems with it. As far as I can tell, everything's perfect.

2 years ago

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Verified Customer

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Richard

Every time I talk to them, they've responded in less than an hour. I'm very satisfied with it, easy to understand. I like the price.

2 years ago

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Verified Customer

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Theany

They set up one day installation and they get it done and everything done right on the schedule. I think it's good service.

2 years ago

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Verified Customer

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Patrick

So far it's been pretty good. It's just in the summer it does produce a lot. In the winter it doesn't as much, but it does help. And it's gonna help me sell my house.

2 years ago

Reply from Better Earth

Hey Patrick, thanks so much for the feedback! Glad to hear it's been pretty good for you so far. You hit it on the head--summer tends to produce much more than winter, and we're glad to hear it has been helping. Fully agreed with you and there are many studies that also show how it will help with the home sale :)

We look forward to servicing you for the next 25 years and any other friends or family members who are considering solar!
If there's anything you feel we can do to improve or make your experience better, we'd love to hear about it! Please email us at info@betterearth.solar and we look forward to further helping :).

Nov. 10th, 2022

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Verified Customer

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Morgan

There are issues with the equipment and I'm not happy. I think that Better Earth needs to really look into their practices. The amount of panels they put on my roof were not right, and now I'm paying for those.With the electricity bill, it really didn't helped to lower it.

2 years ago

Reply from Better Earth

Hey Morgan, we're very sorry to hear that you're unhappy with your experience with us and we certainly want to address any issues with equipment that may be preventing performance! We'd love to help you resolve this asap. We were unable to find your home only through the name, but if you can email us at info@betterearth.solar so we can better assist you and make this right, we greatly look forward to helping turn this around for you!!

Nov. 3rd, 2022

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Corey Moore Santa Ana, CA

Very professional company from top to bottom, especially our salesman Andres. Very detailed communication about the entire project and his follow-up made me feel like he was working for me. His quick reponses to any of our concerns made the process from electricity to solar relatively seemless. Highly recommended company

1 year ago

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Verified Customer

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becky pin tsai Pasadena, CA

Installation scheduling and process was pretty fast. The team worked very well with the city and permitting office on applications and inspections. I didn't have to worry about any of that process. The solar app was sufficient and worked for the first 2 months or so, but recently erased all my data for the first few months. I've followed up with them, but post-install customer service is lacking. I have seen cost savings from the solar panel, so in terms of the installation process, the experience is good.

1 year ago

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Subramanian Iyer Fremont, CA

UPDATE (Oct/2023): After I filed the original review (below) in August, Nick from their escalations team reached out to speed up the process. In the next few weeks, they fixed the spacing issue with the panel mounts, installed the ground rods, fixed the city permit, got the city to re-inspect for the 3rd time, had PGE activate the system, and sent me a check for the delay per their installation guarantee. I am updating my review from 1-star to 3-star and wish this had been the post-installation experience without having to escalate. ORIGINAL (Aug/2023): Signed 8 solar panel contract in Jan 2023, then they raised their price by $900 as their site inspection found the panels would make more electricity than the estimate. I was purchasing not leasing, so why does that even matter? I decided not to argue as time was of the essence since the interconnection application with PGE had to be filed before April 15th to be grandfathered into NEM2 rates. Installed very quickly in February. Then everything went south from there. They took four months to file the proper application for the permit with the city, as they kept going back and forth with various mistakes. Four times seriously? Is this the first time they were filing for a solar panel permit? City inspection in June found issues to fix. It's now August and they still have not bothered to fix these issues. SIX freaking months after panel install, they are still not turned on and this company won't even give me an ETA for when the installers will fix their mistakes.

1 year ago Edited October 5, 2023

Reply from Better Earth

Hello Subbuk!

Better Earth is an ever-growing and ever-improving leader in the solar industry. Our goal is to provide an amazing and unmatched solar experience and we so clearly missed our goal here. We are so very glad that we got you grandfathered into NEM 2.0, but there is no excuse for the months of delays subsequently. We will be assigning you an escalations specialist who will be reaching out asap to discuss our mistakes and what more we can do for you to ensure that your experience is nothing short of five star service from here on out. Talk to you soon!

-Better Earth

Aug. 20th, 2023

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Kris Jones Ladera Ranch, CA

Louisa A was with us for the whole installation process. Better Earth handled all the permits. We haven't paid until the system was running. we are glad to have solar now so we know where our electricity is coming from. We will also save money in the long run.

1 year ago

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Manan Shah San Jose, CA

My experience with better earth was really good. I got a 7.4 system with them and my sales rep Michal M helped me with the initial design and also made sure to answer any questions along the way. He is very knowledgeable guy and made sure the there were no gaps during the installation.

1 year ago

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James Chin Brea, CA

Michael M took over as my rep after my last one kept ignoring me and apparently left the company without telling me. Not a great start! Michael has been super responsive and easy to work with. I'm still in the final stages of getting up and running but I'm confident he'll get me there!

1 year ago

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Ramesh Kumar Brentwood, CA

Michel M did a very great job from start to finish on our project. He was very informative and answered all our questions. He is a top notch pick for me, explained the process and did a follow up with the installation project. Everything handled perfectly by Michel … Thank you Michael and better earth…

1 year ago

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Yitao Liu San Jose, CA

Whit help of Michael M, we were able to get a very quick design and then installation within 2 weeks from the time we made the deal. Michael is super responsive and always answer call or reply msg at first moment. The whole project is quick and smooth, very good experience!

1 year ago

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Adriana Delgadillo Mérida, YUC

Better Earth and Jose M helped me get my solar installed fast, and almost did a pace loan with another company, which I didn't understand at the time. My solar is up and running in less than @ months, the other company said 7 months before they could install. Thank You Better Earth and Jose M !!! Highly Recommended. :)

1 year ago

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Monika Meekay

I am working with Trevor to have solar panels installed. He has been great - very responsive, answered all my questions honestly and able to give us the best deal possible. The price with Better Earth was the best and they are working efficiently to make sure that we meet our deadline. I would definitely recommend them.

1 year ago

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Alex Hoyt Oakland, CA

Noah was very responsive during our initial conversations and follow-up calls, and took time to make sure all of our questions and concerns were addressed before we decided to definitely move ahead. He also made sure that Better Earth would be able to do the project on a timeline that was ideal for us.

1 year ago

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Ben Brown Arlington, MA

Noah and the whole Better Earth team were fantastic to work with. Already seeing great ROI on my solar investment and Better Earth has been super responsive and easy to work with. I'd recommend them to anyone looking to save money/help the environment/whatever other reason you're looking for solar. Strong recommend!

1 year ago

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Larry Guinney Santa Rosa, CA

We liked the Better Earth program that was presented to us with significant cost savings to our PG&E bill without any out of pocket expenses. The company performed as promised. Everyone from the sales team, to the office staff and the installation crew were very knowledgeable and professional. We would highly recommend Better Earth.

1 year ago

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JMoore Riverside, CA

Our installation was completed today and looks extremely tidy and clean, in spite of complications such as our polyurethane foam roof. If the integration and permitting are as smooth as the rest of the process, I will update this review.

1 year ago

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Ronnie Rockinoldman63 Delaware Concord, CA

Professional People from management to installers. They meet with you to ensure that you understand what Solar can and won't do. Listen to your wants, and then define a plan that will meet or exceed them. They helped get us a great loan with a company that has the same goal as Better Earth, having a satisfied happy customer.

3 years ago

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Bob Wilmot Carmel-by-the-Sea, CA

We’d been thinking of solar for a while and finally took the plunge with Better Earth. Great decision! Needed a new roof too, and their partner got that done quick. The solar installation was fast, easy, and cost less than we expected. The savings on our electric bill have been huge. Our first 12 months of solar cost us a total of 12 cents! Less Sun the second year, so that was about $10 - but still a huge difference. Great experience all around!

1 year ago

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Elizabeth Brabant Menlo Park, CA

We had a very good experience with this company and largely due to our sales rep, Noah N, who was our initial contact. Noah was great, he stayed in contact throughout the process and was always accessible. He made sure that we had enough panels, so we wouldn't have a true up bill at the end. We also got our loan thru them and are happy with that as well. Being able to take care of every part of the process thru one company is really helpful. There were some install issues. First, there were only 2 guys doing the install and they really needed a third to get it done quicker, because they were working after dark up there and that doesn't seem safe. Second, you could see visible screws coming through the rafter tails. They did come back in a reasonable amount of time and fix them.

1 year ago

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Verified Customer

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Dave W San Ramon, CA

system had trouble working from the start. Pressure sell of their product. Pyramid scheme. They say they monitor the system for production but they don't. I had to call them and tell them it was not working.

2 years ago

Reply from Better Earth

Hi Dave! We appreciate your feedback and certainly have systems in place for monitoring your production so we are sorry we missed the mark for you here. We'd love a chance to learn more about your specific project and ways that we can make your experience with Better Earth nothing short of 5 stars. If you'll give us the opportunity, please reach out to info@betterearth.solar and allow us a chance to review your project, the issues you've had, and see where we can make this better. We look forward to hearing from you and for the chance to earn your trust back. Thanks and hope to hear from you soon!

Dec. 14th, 2022

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Verified Customer

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Chase Gilmore Costa Mesa, CA

I was completely hands off throughout the design and permitting process and started saving money right away.

2 years ago

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Verified Customer

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Dave Green Goodyear, AZ

Lied to me to get their business. I was told that I would get a tax break to give to them to keep my payment at what it started at but the amount will never reach it. My payment is going up $69 a month for the next 20 + years. Crooks!!

2 years ago

Reply from Better Earth

Hey Dave, we're very disappointed to hear about your experience. We definitely do not enjoy seeing that you feel lied to, and want to be sure we can address this asap.

We're unable to find your name in our system, but if you can please email us at info@betterearth.solar with your home's address we will get on it!

Nov. 22nd, 2022

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Verified Customer

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Timothy

I just gonna say when they installed the panels it was amazing, they were here on time, they got them all up in no time and then after that it was a nightmare.

2 years ago

Reply from Better Earth

Hey Timothy, that's awesome to hear it was amazing when we installed, we showed up on time, and completed it efficiently. However, we're very disappointed to hear how it proceeded. Our #1 focus is on delivering the best possible experience as this is a 25 yr relationship.

We'd love to better help and ensure we can make this right, but we're unable to find your specific project in our system!

Please email us at info@betterearth.solar with your home's address so we can help make this right for you.

Nov. 12th, 2022

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Verified Customer

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Wesley

Installation was pretty straightforward. They were done in a day. I went through about a month and a half period of waiting for an inverter.

2 years ago

Reply from Better Earth

Hey Wesley, glad to hear your install experience was straightforward and completed within a day! We're disappointed to hear about the waiting period for the inverter, however, and would love to make sure we can make this right for you!

We'd love to better help, but we're unable to find you in our system only based on first name.

Please email us at info@betterearth.solar with your home's address so we can help further address this for you!

Nov. 10th, 2022

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Verified Customer

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Alma

Everybody was very helpful. My energy bills have gone down tremendously. Huge difference. Big savings.

2 years ago

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Verified Customer

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Patricia

I've had no problems with it. It's like a year now that I've had it and it saved quite a bit of money.

2 years ago

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Verified Customer

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Travis

I've had horrible experience with this company. It cost me a lot of money and I'm not happy. The installation process was a pain and it took a long time. The power inverter went out and it wasn't until a month and a half later that they discovered it, and at the cost of hundreds of dollars to me.

2 years ago

Reply from Better Earth

Hey Travis, we're very disappointed to hear about how your experience with us has been so far. It displeases us that you had a painful installation process and additionally what sounds like challenges in getting any inverter issue resolved that left you incurring costs. Our #1 focus is on delivering the best possible experience as this is a 25 yr relationship.

We'd love to better help and ensure we can make this right, but we have a handful of Travis's in our system!

Please email us at info@betterearth.solar with your home's address so we can help address this asap

Nov. 8th, 2022

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Verified Customer

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Anonymous

I think the installation process was smooth, I think the people who came looked competent. Later on I found that others were significantly lower priced.

2 years ago

Reply from Better Earth

Hey Anonymous, we're glad to hear the installation process was smooth and that our team was competent!
We aim to deliver the highest value possible through our 25 year performance guarantee, speed of problem solving, speed of servicing, 60 day guarantee offering, and ultimately through our long term commitment to you as the customer. You can remain fully confident that we will stop at nothing to continue to improve our experience to be the best possible, but if you felt the price paid was high we're sorry to hear that and would love to continue to be able to deliver you more value and ensure you're confident in your decision in having gone with us.

Please email us at info@betterearth.solar with your home's address so we can help further discuss as well :).

Nov. 12th, 2022

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Donna Crisp Cathedral City, CA

Professional and Knowledgeable . Good product at a good price. The customer service is one of the best I have ever worked with. Better earth makes you feel like you are part of their family.

1 year ago

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Dott P Los Angeles, CA

I put down 4 Starz but thats for the company, I çant give the full 5 due to the job was not completed. But, I give 5 stars for the Sales Rep Jonathan T. He really gave his all, to have it work out, but to many loop holes that where out of his control.

1 year ago

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Verified Customer

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Jeren Wong Roseville, CA

I received multiple quotes from different solar providers and Jad from better earth felt the most knowledgeable and was able to answer all my questions. They worked with me to expedite my service.

1 year ago

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Sara Slater Bellflower, CA

Great company super easy process. Delores was knowledgeable and I felt like I was valued as a customer to get the best price with maximizing my solar potential. Overall great experience.

1 year ago

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Zihao Gong Sacramento, CA

Better earth provides family friendly price and have supportive sales representatives. I would not hesitate to recommend better earth to my friends for solar power installation.

1 year ago

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Cornelio Alvarez Los Angeles, CA

This my first time getting solar and Michael M made it easy by helping me through every step and answering all my questions I'm very happy with my new solar system thank you better earth

1 year ago

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Pavankumar Neeli Tracy, CA

Overall good experience with Better earth. They guided me through entire process and helped me with right amount of solar panels needed based on my usage. I recommend them for your solar needs

1 year ago

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Sharad Pandey Las Vegas, NV

Andres and Louisa made me comfortable with my choice to go solar. Pros and Cons well explained. Smooth process all the way and they were by my side all the way to the very end. Giving 5 star cause they deserve it.

1 year ago Edited February 1, 2023

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Verified Customer

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Juan Franco Stockton, CA

new company and good prices but the customer service staff is horrible they need more training or replace people who have no respect for customers.

2 years ago

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Verified Customer

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Jeff Hinman Concord, CA

Every interaction has been easy, and I have not had any problems with anything yet.

2 years ago

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Verified Customer

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Isaac

When they installed, they left me with half of my house without electricity, so they had to come back and get it fixed. The app is not the greatest.

2 years ago

Reply from Better Earth

Hey Isaac, we always strive for perfection and if things don't go as smoothly as we desired, we aim to make sure we solve the problem with speed and completion. Sounds like this was not the case for you, and we'd certainly like to help make this right. As for the app, we're happy to do any walk through of the info there and if you desire to use it.

We'd love to further chat, but we're unable to find your name in our system!

Please email us at info@betterearth.solar with your home's address so we can help address this asap.

Nov. 12th, 2022

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