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6.3

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Eric Shallal-Ayzin Los Angeles, CA

Awful customer experience redeeming a vacation incentive

2 years ago

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Reply from Better Earth

Hey Eric, we're so sorry to hear that this has been youre experience with us so far in redeeming a vacation incentive. While incentives like that are something done between the sales rep and the homeowner outside of our agreement, we want to be sure the representatives are upholding their agreement with you. We remain committed to delivering on our 25 year service and want to be sure we can help turn this into a more positive experience for you going forward! A team member will be reaching out shortly to further discuss and make sure that we can make this right.

Nov. 28th, 2022