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Axia by Qcells

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6.8

Overall Score

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LAST UPDATED: June 25th, 2024

Axia by Qcells provides solar, battery storage, EV chargers, and energy services to homeowners in California and Texas looking to reduce their reliance on the grid and upgrade their home energy. 

Axia is a full-service solar solution provider and is the residential sales arm of solar panel manufacturer, Qcells.  

In 2022, Qcells was recognized by Fortune 500 for its product manufacturing service within the solar industry.

Axia by Qcells is a division of Qcells North America, which is part of Hanwha Corporation. Qcells is the largest solar panel manufacturer in the U.S., accounting for over 30 percent of the U.S. residential solar market - that means over 30 percent of homes in the U.S. with solar panels on their roof are Qcells. Hanwha Corporation demonstrates a commitment to sustainability and national economic interests by investing in the complete U.S. on-shoring of the solar panel manufacturing supply chain. 

Getting started with Axia by Qcells is simple, with a customizable solar estimate provided entirely through the company’s online portal. Using a homeowner's address and a utility bill, Axia can provide prospective customers insight into what a solar system can do for the property and the potential savings associated with having a solar system and/or storage solution designed and installed. 

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The Good

  • Full-Service Process
  • Backed by Qcells
  • Solar Panel Technology 
  • Flexible Financing
  • Hassle-free Manufacturer Warranties
  • NABCEP-Certified 

Full-Service Process

The most unique aspect of Axia by Qcells is the fact that the company’s parent company, Qcells, produces the equipment while Axia by Qcells fulfills the entire solar energy service process from purchase to installation, and service. The industry generally consists of solar manufacturers solely producing systems and storage solutions and companies that strictly conduct installation services.

Axia by Qcells and Qcells have combined these functions by manufacturing their own product and then professionally installing these systems. That means Axia by Qcells customers will solely work with Axia during and after their solar project. If something goes awry, customers will only have to reach out to one company for assistance, a luxury that most solar customers don't have.

As a full-service solar company, Axia by Qcells offers its own take on the solar process:

Solar Design & Approval Process

As soon as Axia has all the required approvals for your solar system, they will proceed with the installation 
process. To complete your project and get your home running on solar power, they will install the equipment on your home, coordinate the inspection by your local building department and confirm that you have the green light to flip the switch from your utility company.

Solar Installation Process

As soon as Axia has all the required approvals for your solar system, they will proceed with the installation process. To complete your project and get your home running on solar power, they will install the equipment on your home, coordinate the inspection by your local building department and confirm that you have the green light to flip the switch from your utility company.

Backed by Qcells

Axia by Qcells is backed by Qcells. Qcells is a well-established tier-1 solar manufacturer known for producing some of the best solar panels on the market. Axia by Qcells is founded by Qcells and utilizes some of its proven technology in its manufacturing. 

Most independent solar manufacturers that also offer installation services are generally on their own and are not backed by a proven resource. Axia by Qcells is. 

Solar Panel Technology 

Qcells technology stands out in multiple ways: 

  • Q.ANTUM DUO Z Technology has high module efficiency — Zero-gap cell layout boosts module efficiency up to 20.6%, allowing maximum solar energy production with less roof space. It helps convert more sunlight into usable electricity.
  • Innovative all-weather technology offers optimal performance — Whatever the weather, get more energy production than standard modules in low-light condition (early morning or evening) and in high-temperature areas.
  • Extreme weather rating provides durability — The high-tech aluminum alloy frame is built to withstand extreme weather conditions​ and is certified for high snow and wind loads.
  • The most thorough testing program in the industry ensures quality — Qcells panels undergo rigorous tests to ensure a high level of quality. Qcells solar panels are only deemed market-ready once they have passed all severe test conditions so they can stand strong and reliable throughout their product lives.​ In fact, Qcells is the first solar panel manufacturer to pass the most comprehensive quality program in the industry: The new “Quality Controlled PV” of the independent certification institute T. Rheinland.
  • Panels are protected for high performance — Qcells Yield Security includes Anti PID Technology, Anti LeTID Technology, and Hot-Spot Protect. This technology protects the solar panels from various degradation effects and hot spots.
  • Sleek black design means curb appeal — All-black color panels match most roofs and are aesthetically pleasing. ​

Flexible Financing

Axia by Qcells partners with financial institutions to provide customers with simple and affordable financing for the needs of their project. 

  • Loan – The loan terms range from 10 to 30 years with zero down and flexible monthly payment options that will fit any budget.
  • Cash – Cash purchases receive a discount for their solar system. 

Hassle-free Manufacturer Warranties 

Because Axia by Qcells actually manufactures the products, the company backs its own equipment. Axia by Qcells provides hassle-free warranties for solar and battery storage systems, including the management of warranty claims between the manufacturer and the customer. 

Solar Panel Warranties

  • 25-Year Workmanship Warranty - Axia’s warranty provides 25 years of repairs, replacements, and labor on the installation of a covered solar system.
  • 25-Year Solar Panel Product Warranty - Manufacturer’s product warranty provides 25 years of repairs or replacements on your covered solar panels.
  • Up to 30* Years of Performance Warranty - The manufacturer’s power output warranty provides up to 30 years of repairs or replacements so that the covered solar panels produce power at the warranted output levels.

Battery Storage Warranty

10-year manufacturer’s warranty provides repairs and replacements on covered battery storage systems.

Roof Penetration Warranty

Installation warranty provides 10 years of repairs for roof leaks caused by solar installation.

Warranty Transfer

If the customer decides to sell their home, the warranty coverage may be transferred to the new homeowner for the applicable remaining warranty term.

Customer Advocate

Axia by Qcells’s Customer Advocate team will provide ongoing support. They will manage warranty claims by working with the manufacturer to help resolve the unexpected. 

Disclaimer: *The 30-year performance warranty is applied when financing Qcells solar panels through EnFin’s Smart Energy Loan Program. 

NABCEP-Certified 

Qcells and Axia by Qcells are NABCEP-certified. The North American Board of Certified Energy Practitioners is known as the gold standard certification organization within the renewable energy field. While it is not required to maintain NABCEP certification to conduct solar installations, it goes a long way in showing the skill and knowledge an installer has as it pertains to efficiently installing a solar system. 

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The Bad

  • Limited to California and Texas 

Limited to California and Texas

Only homeowners in California and Texas can work with Axia by Qcells, which is based in Irvine. As the company grows, there may be opportunities for expansion into solar markets in additional states. 

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The Bottom Line

With both manufacturing and installation solutions, Axia by Qcells truly provides an all-encompassing solar service to California residents.

Despite being relatively new within the solar industry, Axia by Qcells is backed by established solar manufacturer Qcells that comes with its own extensive expertise and technology. The process clients will go through when utilizing Axia by Qcells is truly one-on-one, as the company will design, produce, and then install the solar equipment. At some point, most solar companies require the involvement of a third party. 

Solar clients looking to work with a company that both produces and installs its own solar equipment would likely benefit from what Axia by Qcells offers. However, those wanting a more experienced installation team coupled with more established products may want to look elsewhere. 

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Axia by Qcells Frequently Asked Questions

How does solar energy work?

Solar panels convert sunshine into solar energy to be used as electricity to power your home.

What is the difference between Energy Consumption and Energy Production?

Generally, energy consumption is the amount of energy you use or ”consume" in your day-to-day life. Energy production is the amount of power from the sun that your solar system converts to electricity.

What are the advantages of a solar system?

You can generate electricity with your solar system and rely less on the power grid. As a result, you can use the power you generate for your consumption and reduce your electricity bill. In some states, the power you do not consume seamlessly feeds into the power grid in exchange for bill credits on your electricity bill from your utility. In addition, you become more independent from the steadily rising electricity rates, as your solar production is not subject to any price increases.

How much power can the solar system​ produce and I consume?

The solar energy production of your solar system and the potential for self-consumption is dependent on several factors, including, but not limited to: ​ - ​The orientation of the solar panels (North, South, East, or West) ​ - The angle of the roof ​ - The size of the solar system ​ - Weather ​ - Shading ​ ​ In addition, consumption depends on your lifestyle, family needs, and size. Axia Solar Advisors will ensure your solar system is built to fit your home and lifestyle.

Do solar panels work in cloudy or rainy weather?

Even during gloomy weather, the solar panels we offer continue to produce solar energy, but production may vary. This is because the amount of energy the solar system generates is dependent on sunlight. As a result, the solar panels will continue to produce energy, although less in cloudy weather.

Is it possible to store the electricity for the evening?

By integrating your solar system with battery storage, you can increase your energy independence. Battery storage systems can store energy you do not consume during the day and discharge that energy during high peak usage, at night, or during a power outage.

What happens if the power goes out?

Your home solar system is connected to the power grid, so when the power goes out, so does your solar system. This is to prevent emergency responders and utility repair crews from being injured by your solar panels during an outage. If your home solar system is integrated with battery storage, your battery will kick in to provide limited backup power.

How long does it take to install a solar system?

The assembly time of a solar system depends on its size and your home's requirements. In general, the installation of your solar system itself is accomplished in a few days.

Who will install my solar system?

Axia Solar has partnered with professional solar installers. Installers have been through a thorough vetting process and identified as quality solar installers with several years of experience. In addition, an Axia Solar Customer Advocate will guide you through the entire installation process.

How long is the manufacturer's warranty period for the components of my solar system and battery storage system?

Solar Panels — Solar panels come with 25-year workmanship and solar panel product manufacturer’s warranties. Battery Storage — Battery storage come with a 10-year manufacturer’s warranty, covering repairs and replacements on covered parts. ​ ​ In addition, during the warranty period and subject to the terms of your agreement, Axia Solar will manage and coordinate all repairs and replacements with the manufacturer.* ​ * Certain exclusions and limitations apply, please refer to your manufacturer or installation warranty for additional details and applicable terms and conditions.

Star Rating

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3.8

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43 Reviews

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Featured Review

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L Bosio Monterey, CA

Going Solar is a big decision for many. How large of system you need, panel quality, who is installing, workmanship and service during and after install. These choices are even tougher if you can't find a review of the company you are interested in. So, I'm providing this long review of Axia Solar. For myself I had many companies provide a quote for my system. Pricing ranged for the same system quite a bit, roughly 25% across the board. I wanted a one stop shop when it came to panels and install. I researched the panels I wanted first. I decided on Q Cell Panels. I than came across Axia Solar this was the one stop shop. Axia is backed by Q Cell, but Axia is fairly new to the install from what I could find online. I also could not find any reviews of them. I decided to take the chance with Axia. Price: They were the least expensive of all. This wasn't a concern to me because they own the panels, therefore I expected them to be less overall. Sales: Their sales department "Michael M" was fantastic. He answered all my questions and also provided valuable feedback to all my concerns as well. I'm sure I was a pain because it took me awhile to decide and he was very patient with me. Contract: Once in contract, their Customer Advocate or what I would call their project manager "Lindsay R" went beyond to keep me apprised of the status at all times. The permit process took a while several weeks in my county. Lindsay would give me updates weekly. Install: Their install crews were knowledgeable and profession. They coordinated all inspections and prepared all inter-phasing with PG&E my utility company. Their workmanship was clean. They did run into a couple of hick-ups after install. This delayed completion a few days, but I would not consider this a workmanship issue rather an interconnection issue with Enphase. When turning the system on for the first time, several of the inverters were not reporting to Enphase. They resolved the issue quickly. Scheduling/Timing: My original start date was delayed, a week due to unknown issues however Axia continued to inform me of the status almost daily. Once started, the system install took roughly a week from start to finish. I would think it would have been completed sooner had there not been rain. After all inspections were completed, our utility company "PG&E" took two weeks to give us an approval to operate, this was quicker than expected. Overall: I would recommend Axia Solar for the following reasons: Their sales team was very knowledgeable and professional. Their pricing was great! Their workmanship was professional and courteous. Their communication before and during the process has been great. I feel based on their overall performance so far, they will be there should any issues arise later.

1 year ago

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Reply from Axia by Qcells

Thank you for taking the time to write such a comprehensive and detailed review of your experience with Axia Solar! We understand that choosing a solar company can be a daunting task, and we're thrilled to hear that we were able to exceed your expectations. We're glad that you found our pricing to be competitive and that our sales team, led by Michael, was knowledgeable and professional. We're also happy to hear that our Customer Advocate, Lindsay, went above and beyond to keep you informed throughout the entire process.

At Axia Solar, we pride ourselves on providing high-quality workmanship and ensuring that our customers are satisfied with their installations. We're thrilled that you found our installation crews to be knowledgeable, professional, and courteous.

Thank you for recommending Axia Solar to others - we believe that our performance speaks for itself, and we're confident that we'll be there for you should any issues arise in the future. It was a pleasure working with you, and we hope that you enjoy your new solar system! -Danielle

Mar. 23rd, 2023

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Featured Review

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P L Laguna Niguel, CA

Before purchasing, we interviewed 4 popular solar companies and then we finally called Axia Solar in Irvine, we chose this company because it is local, and it is a spin-off company from Qcells USA Corporation. Alex (the technical engineer) and Annabelle (the project manager) have been informing us every step of the whole process. They answered our phone calls, texts and emails on time and today the solar panels are up and running as we expected. We strongly recommend Axia Solar to everyone and we don’t think you can find any companies that can beat Axia Solar’s price.

1 year ago

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Reply from Axia by Qcells

Thank you for choosing Axia Solar and for sharing your positive experience with our team, Alex and Annabelle. We are thrilled to hear that they were able to provide you with excellent service and kept you informed throughout the entire process.

At Axia Solar, we take pride in providing our customers with high-quality solar solutions at affordable prices. We appreciate your recommendation and are confident that our team will continue to provide exceptional service to all of our customers. -Danielle

Mar. 23rd, 2023

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Adriana Ellwood

Overall I would highly recommend Axia as the best option for anyone thinking about getting solar panels. First off, the panels are top quality and beat the price of any solar company I consulted with, and I spoke with several. Second, the customer service is outstanding! Ian Holljes was my initial Energy Consultant and an absolute pleasure throughout my solar experience. He went above and beyond and made sure I had the confidence of knowing he was in my corner for anything I needed from start to finish. He always responded promptly, answered my questions with kindness and care, even when I felt like they were silly or I asked the same question more than once. His customer service and genuine care for my customer experience is hard to come by in any industry. Colton, our project coordinator also kept me in loop on plans, install dates, project progress, files needing signed, and offered exceptional customer support any time I needed it and even when I didn't expect it. Lastly, when I got frustrated with how long Edison was taking with their interconnection team to review one final document and give us PTO, Hadley (a project manager) stepped in to support! Hadley listened to my concerns, validated my frustrations, and helped me bull dog interconnection and Edison to get a response after getting the run around from them on my own. She was genuine, kind and understanding. She even went above and beyond with Axia to make the situation right for my customer experience with them even though that was all on Edison. My only gripe with this experience is Edison and interconnection need to get it together! Axia is a newer company with exceptional products and people working behind the scenes and shouldn't be put behind any of these larger, less trustable solar companies when it comes to their projects. My advice is to ensure you have a 3 month gap between your PTO application and first solar payments (to avoid double payments) because Edison makes them look bad and Axia deserves the best reputation of all the solar companies. If your looking for solar, choose Axia! With panels that lead the industry and the amazing team behind the scenes you can't go wrong.

2 weeks ago

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Himant Goyal

Customer Review Video

1 month ago Edited May 22, 2024

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Reply from Axia by Qcells

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our upfront approach met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. - The Axia Management Team

Oct. 9th, 2023

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Praful Iyer

I took the offer by Axia a Qcell company to go solar and get free battery. Right from signing up to installation and going live was super smooth. The workmanship and quality of product is awesome. The best part is that my entire house except HVAC and washer/dryer is running out of battery and my electricity bill is on an average $30 per month even with HVAC running since they offered the $ to $ energy by back. This deal has been a win-win scenario for me since it was not only the best deal, my property value has also increased significantly.

1 month ago

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Kim

Definitely 5 stars for our project manager Tiffiny, she was very communicative and responsive throughout the process and went above and beyond to make sure we understood next steps and that everything was taken care of. There was a moment when we were waiting on a roofing permit (we bundled a reroof with solar) and things were taking longer than expected but Tiffiny got to the bottom of it quickly and realized the roofing subcontractor had submitted our roofing permit incorrectly. Once she identified the issue, things moved along very quickly. Very happy with the outcome, thank you Tiffiny.

2 months ago

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Axia Customer Kingwood, TX

Axia was very communicative and responsive throughout the entire installation project; they worked with my schedule and kept me in the loop on all of the processes, including city and provider approval to necessary system design modifications.

4 months ago

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John Montgomery

I liked the professionalism that your sales and service teams have conducted themselves with me and all our interactions. The installation and service contractors were very friendly and helpful while installing and setting up my solar system. Thank you very much!

5 months ago

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Verified Customer

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CHANDRA Hanford, CA

It was a great experience. Everyone is extremely professional and helpful. They made it so easy to go through the process. Thank you. I haven’t had an electric bill since.

1 year ago

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Reply from Axia by Qcells

Thank you for your kind words! We're delighted to hear that your experience was exceptional and that our team's professionalism and assistance made the process effortless for you. It's wonderful to know that you've been enjoying the benefits of our services, including saving on your electric bills. -Axia Leadership Team

May. 22nd, 2023

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Anthony Jelinek Michigan City, IN

They provided more direct and complete information concerning their products and their installation team. Time spent examining our property with explanations of procedures and locations of wiring were reassuring. The labor staff worked quietly and cleaned up the work space. If I had any concerns or Questions I could call Hadley H She was right on top of things. If she needed to seek an answer she would call me back Promptly.

1 year ago

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Reply from Axia by Qcells

Thank you for sharing your experience with Axia! We're happy to hear that our team provided you with detailed information, reassurance, and excellent customer service throughout the installation process. We greatly value your feedback and strive to maintain high standards in delivering top-notch products and support to our customers. -The Axia Leadership Team

Jul. 3rd, 2023

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Pravin Pednekar San Jose, CA

I would like to commend the doors with which Axia operated. Tesla sold me a dummy and on 25th March informed me they cannot do my solar. I was in a panic cause of the 13th April NEM 2.0 deadline in CA. I called up Axia on 25th March and by 10th April I had solar panels on my roof. The project coordinator Tiffiny has been extremely responsive unlike Tesla where your messages go in a black hole. I would highly recommend Axia for your solar needs.

1 year ago

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Reply from Axia by Qcells

Thank you for your feedback! We're thrilled to hear that Tiffiny provided you with efficient and responsive service, ensuring you met the NEM 2.0 deadline. We appreciate your recommendation and are committed to delivering excellent solar solutions to meet our customers' needs. -Axia Leadership Team

May. 31st, 2023

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Yogin Kothari Gaithersburg, MD

Axia Solar made it very easy for my parents to go solar. They were very communicative throughout the process and patient with all of our questions. Hadley and Jasper both made everything easy to understand. I also really appreciated the model Jasper showed us when quoting us for the project as it helped us better visualize what the house would look like post solar. The best part is our panels are made in America!

1 year ago

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Reply from Axia by Qcells

Thank you for your outstanding review! We're thrilled to hear that Axia Solar made the process of going solar easy and seamless for your parents. We're glad that Jasper's visualization model helped you envision the post-solar look of your house, and we take pride in offering panels made in America. We appreciate your trust in us and are delighted to have been a part of your solar journey! -Axia Leadership Team

May. 15th, 2023

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david osborn San Diego, CA

Full and open disclosure. Answered all questions. Manufactuered in USA . Advocates stayed on top of details and coordinated with installation contractor. Let me know what and when throughout the process up to and including final inspection. Insured coordinationswith local a energy provider and city giovernment. Just a little over two months from initial contact through installation and Permission To Operate. Very supportive every step of the way. Very cost effective!

1 year ago

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Reply from Axia by Qcells

Thank you for sharing your experience with us! We're happy to hear that our team supported you every step of the way. Your satisfaction is our top priority. Thank you for choosing Axia Solar! -Axia Leadership Team

May. 15th, 2023

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Mark Lynch San Francisco, CA

I got proposals from three major solar companies. Axia was far and away the best overall; best presentation, best equipment; and best price. Mike M is very professional and sold me in our first zoom. The fulfillment team was also very competent, and guided the project through some tough patches with their installer/subcontractor. I am extremely happy with the Qcell/Enphase system and app. I have already referred a couple friends to Axia.

1 year ago

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Reply from Axia by Qcells

Thank you for sharing your experience with Axia! We're thrilled to hear that our company stood out as the best among the three major solar companies you considered. We greatly appreciate your referrals to Axia and look forward to helping your friends go solar as well. -The Axia Leadership Team

May. 15th, 2023

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Shuai Z Irvine, CA

We worked with Axia Solar on installing the solar panels on our roof and we're absolutely happy with the service and quality Axia Solar provided. Alex and Cory did an excellent job in the whole process and took care of everything for us in the proposal, contracting, permitting and installation process. They always replied to our messages and addressed our concerns promptly within the same day. Highly recommend!

1 year ago

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Reply from Axia by Qcells

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you're happy with the service and quality of our work, and that Alex and Cory were able to make the entire process seamless for you. Our team always strives to provide top-notch customer service, from proposal to installation, and we're glad that we were able to address your concerns promptly and to your satisfaction. We appreciate your recommendation and hope that you're enjoying the benefits of your new solar panels. Please don't hesitate to reach out if you need anything else in the future - we're always here to help! Thank you for choosing Axia Solar. -Danielle

Mar. 23rd, 2023

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Pat Mac Houston, TX

We started our solar project in October of 2022, it’s now December of 2023 and we still don’t have a working solar system in place. In short, this company is too novice to be effective and in retrospect we should have opted for a more established company. Read further for more mishaps … In in addition to the absurd length of time we’ve spent on this project (1) we scammed out of $6k by a contractor who axia brought on for the install that mandated we do unnecessary work on our roof (2) had the wrong sized system installed (3) due to a lack of attention on the company’s part we lost our original loan (4) have had to pay $500/month utilities bills for another hot summer (6) and constantly had to text, call and email for updates due to all the shuffling of employees and project managers. We’ve worked with tons of contractors, utility companies and installers in many properties. This has been the most disappointing and frustrating experience. Just go through one the more established companies in the area for the time being until axia gets its act together.

7 months ago

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Reply from Axia by Qcells

Hi Pat, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you have experienced, as providing a positive experience is our utmost priority. We want to assure you that your concerns are important to us. Your dedicated Project Coordinator will be in touch shortly to discuss the next steps and address any specific points of concern you have raised. We appreciate your understanding and the opportunity to make things right. - Axia by Qcells Management

Dec. 6th, 2023

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Linda Minoo Oak Park, CA

I purchased our solar system from Axia by Qcells after comparing four companies and I certainly made the right choice. The service has been outstanding as Alex explained the process in great detail and Hadley attends to every question and concern I have promptly. I won’t hesitate to refer friends to Axia for Qcells.

1 year ago

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Reply from Axia by Qcells

Thank you for choosing Axia and Qcells for your solar system, and for your kind words! We're glad that our team, particularly Alex and Hadley, provided you with outstanding service by explaining the process thoroughly and addressing your questions and concerns promptly. We truly appreciate your recommendation and look forward to serving your friends with the same level of excellence. -The Axia Leadership Team

Jul. 3rd, 2023

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Nikhil Arora

Team at Axia was professional and communicated all way through the process to keep me updated. Hadley especially ensured that I was updated across the key steps via txt and email. I am super glad to have engaged Axia for this critical investment for our house and get a step closer to a greener future.

1 year ago

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Reply from Axia by Qcells

Thank you for your wonderful review! We're thrilled to hear that the team at Axia provided professional service and maintained clear communication throughout the entire process. We're delighted to have been a part of your journey towards a greener future, and we appreciate the trust you placed in us for this important investment in your house. -Axia Leadership Team

May. 15th, 2023

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Laks Sampath San Anselmo, CA

The overall process from start to finish was quite smooth with just a minor hiccup to be expected in any project of this magnitude.  Once the sale closed the Delivery team took over and Hadley H project managed the installation. She kept me informed every step of the way and was a pleasure to work with.

1 year ago

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Reply from Axia by Qcells

Thank you for taking the time to leave a review about your experience. We take pride on providing exceptional customer service, and we're glad that Hadley kept you informed every step of the way. Thank you again for the review, and we hope you continue to enjoy the benefits of your solar system for years to come! -Axia Solar Leadership

May. 15th, 2023

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Tyler kitchen Los Angeles, CA

The whole team at a Axia Solar have been very professional, very responsive on time everyone from the sales team to my service rep have been very helpful on explaining the whole process and very communicative I highly recommend them

1 year ago

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Reply from Axia by Qcells

Thank you for your glowing review! We're delighted to hear that the entire team at Axia Solar has been professional, responsive, and helpful throughout the process. We greatly appreciate your recommendation and look forward to providing continued excellent service in the future. -Axia Leadership Team

May. 15th, 2023

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gene cho Altadena, CA

The installation process was efficient, fast, and handled extremely smoothly. Mike and his team were very responsive in answering any questions. Overall, a very pleasant experience and a very happy customer!! Highly recommended!

1 year ago

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Reply from Axia by Qcells

Thank you for your positive review! We're delighted to hear that the installation process was efficient, fast, and handled smoothly by Mike and his team. We take pride in our responsive customer service and are thrilled that you had a pleasant experience. Your recommendation means a lot to us! -Axia Leadership Team

May. 15th, 2023

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Choonggoo Kang San Diego, CA

I want to appreciate the satisfactory services rendered by Sam h. He showed his kindness, enduration, and warm-hearted care for me even when several times changed in the situation concerning credit assessment and the number of panels.

1 year ago

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Reply from Axia by Qcells

Thank you for taking the time to share your experience with Sam H! We take pride in providing exceptional customer service, and we're glad that Sam went above and beyond to make sure you had a great experience. Thank you for choosing Axia Solar, and we hope you enjoy your new solar system for many years to come! -Axia Leadership Team

Mar. 30th, 2023

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tracy lundberg Los Alamitos, CA

Installation went perfect , the panels were installed in one day and look great. I would give 5 stars if there wasn't a lack of communication. We weren't given a date when the panels would be active. I downloaded the app but wasn't given any instruction on how it worked or even what I was looking at. So i am giving 4 stars for lack of communication.

1 year ago

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Reply from Axia by Qcells

Hi Tracy, thank you so much for taking the time to write this review. We appreciate your valuable feedback and will use it to improve and close any communication gaps. Thank you for choosing Axia and dont hesitate to reach out if you need anything from us!

Mar. 14th, 2023

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JUDITH Kapaa, HI

We had a rough start as we wanted a unit mounted on our barn but it would have required a lot of additional cost for trenching. The people who came out to e valuate our situation were not knowledgeable but when Casper, a supervisor, talked to us, he helped us decide a better and less expensive placement option for the system. Installation went quickly and smoothly. Staff were very nice to work with. We found Anabelle particularly responsive and helpful

1 year ago

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Reply from Axia by Qcells

Thank you so much for sharing your experience with us! We're thrilled to hear that even though things started off a little rocky, we were able to find a solution that worked better for you and saved you some extra costs. Casper is a fantastic supervisor and we're glad he was able to help guide you through the decision-making process. We'll be sure to pass on your kind words to Anabelle and the rest of our staff - we're lucky to have such a responsive and helpful team! We hope you're enjoying your new system and please don't hesitate to reach out if you need anything else in the future. Thanks again for choosing Axia! - Danielle

Mar. 23rd, 2023

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Anshuman Vaidya El Dorado Hills, CA

We had an amazing experience with Axia Solar. Joe was very upfront and helpful in explaining all the details. The project from start to finish just took a month with all the permitting. The prices was very competitive when compared with other companies. Also, the warranties provided by them are best in the industry.

1 year ago

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Reply from Axia by Qcells

Thank you so much for taking the time to leave a review! We're happy to hear that you had an amazing experience with Axia Solar and that Joe was able to provide you with all the information you needed to make an informed decision. We pride ourselves on being upfront and transparent with our customers, so it's great to hear that this was your experience with us.

We also understand that timing and pricing are important factors when considering a solar project, and we're glad that we were able to meet your expectations in these areas. Our team is dedicated to providing the best possible service and products, including industry-leading warranties, so we're happy to hear that this was appreciated.

Thank you for choosing Axia Solar for your solar needs and for recommending us to others. -Danielle

Mar. 23rd, 2023

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Frankye Campbell San Francisco, CA

Mike was my point person on the order and setup he did a fabulous job painless! Then Annabelle took over for the installation and she did a wonderful job! Telling me what and whom to expect at every corner. Great experience thanks.

1 year ago

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Reply from Axia by Qcells

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Mike and Annabelle provided you with excellent service throughout the process. It's always our goal to make the transition to solar as smooth and painless as possible, and we're happy to hear that we were able to deliver on that promise. Thanks for choosing Axia Solar! -Danielle

Mar. 23rd, 2023

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Rosa Lawson Chula Vista, CA

Very happy with the service and information received by Alex about our solar , we had a lot of questions which He gave us all the information we needed , installation was very smooth, Alex responded to all our needs. Thank you Alex .

1 year ago

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Reply from Axia by Qcells

Thank you so much for sharing your experience! We're thrilled to hear that you're very happy with the service and information provided by Alex regarding your solar system. Our team always strives to provide our customers with the knowledge and support they need to make informed decisions about their energy needs, and we're glad that Alex was able to answer all of your questions and provide you with the information you needed. We're also happy to hear that the installation process went smoothly and that Alex was responsive to all of your needs. We'll be sure to pass on your kind words to Alex - he'll be delighted to hear that his efforts were appreciated. Thank you for choosing Axia Solar and for putting your trust in our team - we truly appreciate your business! -Danielle

Mar. 23rd, 2023

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Kali Korogy San Diego, CA

Our Solar Advisor, Joe, is the reason I selected Axis. He earned my trust by giving me his time and answering my million questions. He educated me and made choosing to go solar a no-brainer! He is patient and gave me all the time I needed to make my decision. No pressure. Thank you Joe!!!!!!

1 year ago

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Reply from Axia by Qcells

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our Solar Advisor, Joe, earned your trust and made the decision to go solar a no-brainer for you. Our team understands that choosing a solar provider can be a big decision, and we're glad that Joe was able to take the time to answer all of your questions and educate you on the benefits of solar power. We're also happy to hear that he provided you with a pressure-free experience and allowed you to take all the time you needed to make your decision. We'll be sure to pass on your kind words to Joe - he'll be thrilled to hear that his efforts were appreciated. Thank you for choosing Axia Solar and for putting your trust in our team - we truly appreciate your business! -Danielle

Mar. 23rd, 2023

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Arthur Lawson Riverside, CA

We had an estimate from a large company. Alex was able to get me more power from the panels at the same price. With a lower interest rate. Alex and Annabelle took care of everything from that point. Permits. Install. Inspection. Everything. Great job. Thank you

1 year ago

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Reply from Axia by Qcells

Thank you so much for sharing your experience! We're thrilled to hear that Alex was able to find a solution that gave you more power from your panels at the same price and a lower interest rate - that's fantastic news! We're also glad that our team, especially Alex and Annabelle, were able to take care of everything for you, from permits to installation to inspection. It's our goal to make the entire process as smooth and stress-free as possible for our customers, and we're glad that we were able to do that for you. We hope that you're enjoying the benefits of your new solar system and that it's meeting all of your energy needs. Thank you for choosing us and for putting your trust in our team - we truly appreciate your business! -Danielle

Mar. 23rd, 2023

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Noam Crawford Windsor, CA

We had an amazing experience with Axia solar. I did my due diligence researching solar & batteries & this company checked all the boxes. They also have amazing customer service. Jasper and Annabelle walked us through the whole process & we couldn't be happier.

1 year ago

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Reply from Axia by Qcells

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found Axia solar to be the perfect fit for your solar and battery needs, and that our team was able to provide top-notch customer service throughout the whole process. Jasper and Annabelle are fantastic members of our team and we're so glad that they were able to walk you through everything and help you make the best decisions for your home. We hope that you're enjoying the benefits of your new solar and battery system, and we're always here to answer any questions or provide any support that you may need in the future. Thank you for choosing Axia solar - we truly appreciate your business! - Danielle

Mar. 23rd, 2023

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dae son IL

Excellent support. Was really fast from the beginning to final PTO approval compared to other companies Special thanks to Lindsay and Tiffiny for their full support during the whole process

1 year ago

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Reply from Axia by Qcells

Thank you for your feedback! We're delighted to hear that you had an excellent experience, particularly Lindsay and Tiffiny, who provided you with full support throughout the entire process. We value your appreciation and are committed to delivering fast and efficient service to our customers. -The Axia Leadership Team

Jul. 3rd, 2023

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Ron Won Laguna Beach, CA

Jasper is amazing. He helped me squeeze in before the NEM changes and I’ve already seen the benefits these first few months. Was so satisfied had my parents sign up and telling all my friends about it

1 year ago Edited June 19, 2023

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Reply from Axia by Qcells

Thank you for your fantastic review! We're thrilled to hear that Hadley and Jasper provided great customer service and that you're pleased with our product. We appreciate your recommendation and look forward to continuing to serve you in the future. -Axia Leadership Team

May. 15th, 2023

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Jeongho Seo San Diego, CA

I had wonderful experience with Hadley from Axia. Though there are quite a few challenging issue with installation company, Hadley was able to help me 24/7 support though the phone/text message.

1 year ago Edited May 2, 2023

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Reply from Axia by Qcells

Thank you for taking the time to share your experience with us! We are thrilled to hear that Joe was able to assist you in refreshing your solar system and extend its capacity. Our team prides itself on providing dedicated support to make the entire process as easy on you as possible. We appreciate your recommendation and hope you continue to enjoy the benefits of your new and improved solar system for years to come! -Axia Leadership Team

Mar. 28th, 2023

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Robin Park

I have used their service and always great service!

2 months ago

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Brandon Dallas, TX

Our sales person promised monthly savings by going solar but we are paying more for our bill every month despite him showing us a spreadsheet with savings. Why were we not sold a battery? The installation process was long and challenging and was not done by Axia solar. It was another company that installed it.

7 months ago

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Reply from Axia by Qcells

Hi Brandon, Thank you for bringing this to our attention. To assist your more effectively, please reach out to me at help@axiasolarusa.com so I can gather the necessary details to help resolve these concerns. Thank you, Danielle

Dec. 8th, 2023

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Diana Marie Morales CA

Great people and service. Michael M, Anibelle and installation team were great through out the complete process. Great experience and would highly recommend them to anyone.

1 year ago

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Reply from Axia by Qcells

Thank you so much for taking the time to share your experience! We are happy to hear that Michael, Annabelle, and our installation team provided you with great service throughout the entire process. We take pride in ensuring that our customers are satisfied with our work, and it brings us joy to know that we met your expectations. Thank you for recommending us to others, and please don't hesitate to reach out if you ever need anything in the future. -Danielle

Mar. 23rd, 2023

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Jen

Felt totally misled by the solar consultant. I was not notified that Axia sub contracts all their installs. I was told all in one company with 25 year warranties. Was sold their oldest back stock equipment.

9 months ago

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Reply from Axia by Qcells

Hi Jen, I sincerely apologize for the disappointment you've experienced with our service. Your feedback is invaluable to us, and we are committed to addressing your concerns and making things right.

We would greatly appreciate the opportunity to discuss your specific situation in more detail. Please reach out to me at help@axiasolarusa.com, and provide us with your full name and address so that we can promptly address your concerns.

Thank you for bringing this to our attention, and we look forward to the chance to improve your experience with our service.

Danielle

Oct. 9th, 2023

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Kwang Lim Mission Viejo, CA

Jasper was awesome. He was great person to work with and very professional. I highly recommend this company!

1 year ago

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Reply from Axia by Qcells

Thank you for taking the time to share your positive experience with us! We pride ourselves on having a team of knowledgeable and dedicated professionals who strive to deliver exceptional service to our clients. Your recommendation means a lot to us. -Danielle

Mar. 23rd, 2023

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Ajith Kethireddy Seattle, WA

Axia is using best in class products for solar panels (QCells) and inverters (Enphase)

1 year ago

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Reply from Axia by Qcells

Thank you for sharing your experience with Axia ! We're glad to hear that you're happy with the products we use, and we take pride in using best-in-class products. Our goal is to provide our customers with the best possible solar systems that are reliable, efficient, and built to last. -Axia Leadership Team

Mar. 30th, 2023

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Simon S Irvine, CA

Helpful and communicative. Friendly. Always returned messages

1 year ago

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Reply from Axia by Qcells

Thank you for sharing your experience with us! We value your feedback. -The Axia Leadership Team

Jul. 3rd, 2023

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Deb Ventura, CA

Brian was very helpful in walking us through the steps.

1 year ago

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Reply from Axia by Qcells

We appreciate your feedback and are glad to hear that Brian provided valuable assistance by guiding you through the steps. -Axia Leadership Team

May. 15th, 2023

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Kim Main Paso Robles, CA

Very friendly and keep me informed with the progress

1 year ago

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Reply from Axia by Qcells

Thank you for taking the time to share your experience with us! We believe that great customer service is key to a successful solar installation, and we're happy to hear that we met your expectations. Thank you for choosing Axia Solar. -Danielle

Mar. 23rd, 2023

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thomas

The service was great but it took a long time for the installation to get started

1 year ago

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Reply from Axia by Qcells

Thank you for your feedback! We understand that waiting for installation can be frustrating, and we apologize for any inconvenience this may have caused you. We're constantly striving to improve our processes and procedures to ensure that our customers have a seamless experience with us and your feedback helps with that. -Axia Leadership Team

Mar. 30th, 2023