Axia by Qcells Reviews

My solar power system by Qcells is working well, and I am pleased with it. However I did have problems (my experience was unpleasant). Many times there seemed to be no progress on the project; and when I would ask for status updates I would get no response. My e-mails (about anything) were routinely ignored. When they finally installed the system, they provided me with no means of monitoring it. When I eventually was able to monitor the system, I discovered that it wasn't working; It had been installed incorrectly. When I contacted them about fixing it, they just blew me off. Eventually it was fixed, and it is now working well. From beginning to end, the project took nearly 7 months. It should be noted that Axia does not do their own installation; they hire local contractors. They hired Solar One to do the installation at my house. Shortly after I posted my original review, I was contacted by someone from Axia. She was very nice, and apologetic. Of course at that point there was little sho could do. However she did fix one thing: They had started charging me about a month before the system was working; she arranged for me to get a 2 month refund. That was a very nice gesture. She also informed me that the entire customer support staff had been replaced (however the person who blew me off regarding the repair was one of the new people). When the first heavy rain hit, my roof leaked; the location was directly beneath one of the mounts for the solar panels. I went up on the roof; one of the mounts looked like it had a small void in the sealant. I slathered it with roof-patch; that fixed it. While it was only one of the many mounts that was leaking, that was one too many. Although Solar One is to blame for the installation mishaps, Axia did choose them.