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D C. Millbrae, CA

Don't trust this company. I don't want to write negative review but what Carlos did is very disappointed. In 2016, the job was to install generator that connected to electric panel and sump pump, new electric panel, control for sump pump and electric outlets for the yard. He asked me for the square footage of my home in order to calculate the suitable generator to support my home electric use. I was in the dark at night and got cold several days during last winter power outage. I couldn't charge my phone, make food to eat and drink hot tea. After all these years, there were several power outage the last winter and left me in the dark without any power at all. I always thought the generator was connected to my home so I had power from Generator. It took me a while to find out the shocking news the generator wasn't connected to my home. 2nd, He wasn't experienced in installing generator. It was a nightmare he agreed the generator can be installed below the deck and asked me to hire my wall contractor to dig out the soil and install concrete slab for the sump pump for about $5k. I lost $5k for his mistake. We didn't pass our inspection due to several reasons. The gas line connected to generator wasn't the correct material. The worst was the generator need a few feet of clearance between the deck and generator. Thus, he had to relocated somewhere else and blamed it was my fault. I'm not a generator installer. How do I know the requirements? 3rd, He did not install both rear yard electric outlets and the $1000 payment I paid him for the appliance protection parts he strongly suggested for power outage in electric panel. He asked me to hire his company to do annual generac service. I felt I can't hire him to service my generac because he installed cheap gas line that isn't allowed to connect generac. I discovered from the technician of generator dealer there is no appliance protection installed. Now, I have to pay another electrician to redo his work. Very frustrating...

1 year ago