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Bryn Hopson TX

I purchased solar panels from them last July. They were installed in late August. Several panels were installed in wrong location. This was corrected. The wiring in my breaker box was not correct and had to have someone come fix it because several strands of the power cable were cut out at the connector. I had the panels insured on my previous policy due to a previous company submitting for a WPI-8 certification. I live in an area, Brazoria County, where it is required to be able to insure them. My insurance is up for renewal, and I find out I cannot insure my $64k investment. It took 3 days to get ahold of someone in the office to speak to. After finally speaking with the office manager, I was told it would be taken care of and they would get the certificate. She told me it would be started on Monday. Fast forward to Friday, a week later, and the permit person in the office tells me that she can send me the plans and photos and the number of an engineering firm to get it done, that it is my problem now. They say because I do not live in an area where a permit is required for the work that the windstorm certificate was not done and is not their problem. This is regardless of the insurance requirements. I have obtained the number for the district manager and one of the owners. After talking to one of the "owners", I was told that he would speak with "upper management", but the customer should know the requirements for the area and what is needed and that if I wanted to be able to insure the items, they mounted to my roof that I should have said something. After three weeks of back and forth and calls not being answered or returned, I am told “we can facilitate the inspection but will not cover the cost”. If I could go back, I would have stayed with the first company who understood the requirements for my area.

1 year ago