ACE Solar Reviews

Update based on Ace's Comment. "working as intended" means not working during power outages, not working for 8 hours at night, and the inverter running degraded during connected solutions events. So as long as I don't expect the backup batteries to work without the PV system, the system works! Right now my inverter doesn't supply the full power during connected solutions events from the battery. This has been going on since last year, after the batteries were replaced multiple times. It was identified last year, and Ace Solar has been saying "works fine". Solar Edge came out and said "do a warranty replacement". Ace Solar (like they have done multiple times) has gone quiet. BBB complaint is closing due to Ace Solar not responding (see the theme). Note: Ace Solar had Solar Edge come out, and Solar edge had a couple of changes that the told Ace Solar to make, like configuring the batteries correctly and changing the gauge of wire. Yes, the gauge of wire was installed incorrectly. Good company to buy from. Terrible post-installation service, a complete lack of communication. If you have a problem (like your batteries failing), expect months of no information. Bought PV and batteries, Batteries were on back order and failed a few months after installation (right before summer). Took all summer to get them working. 2 months to get someone onsite, and months between communications. Batteries failed again at about a year mark, and silence from Ace Solar. Easier to reach out to the inverter company yourself than work with Ace Solar, and that I think is what they want. So very hands on when selling. After that, you are your own champion, as Ace Solar seems to have forgotten they sold batteries.