Spectrum

• Popular TV Packages
• Spectrum TV App
• Additional Spectrum Services
• Service Agreement
• Channels in Spanish

Popular TV Packages

Spectrum has potential customers enter in their address to find out the exact services and rates for their location. While its residential services and rates will vary per location, Spectrum does disclose the introductory prices for its packages.

TV Select

• 125+ Channels
• $44.99 per month (for the first 12 months)

TV Silver

• 175+ Channels
• $84.99 per month (for the first 12 months)
• HBO® and SHOWTIME® included

Silver Double Play (Internet and TV Bundle)

• 175+ Channels
• $109.98 per month (for the first 12 months)
• HBO® and SHOWTIME® included
• Internet speeds up to 100 Mbps
• Includes modem

TV Gold

• 200+ Channels
• $104.99 per month (for the first 12 months)
• STARZ®, TMC®, STARZ ENCORE®, and NFL RedZone included

Gold Double Play (Internet and TV Bundle)

• 200+ HD Channels
• $129.98 per month (for the first 12 months)
• STARZ®, TMC®, STARZ ENCORE®, and NFL RedZone included
• Internet speeds up to 100 Mbps
• Includes Modem

With the Silver and Gold package, customers can watch premium channels without having to worry about paying a hefty fee. 

Additional Spectrum Services

Not only does Spectrum offer cable TV services, but it also offers internet, home phone, mobile, and business services. As seen in the payment bundles and packages above, you can bundle a number of Spectrum's services to help save on your monthly bill. Brief explanations of the additional services offered by Spectrum can be found below. 

• Spectrum Internet — Spectrum Internet plans through Spectrum start at $49.99 per month for the first 12 months of service. Plans feature significant amounts of bandwidth, high-speed internet, no data caps, a free cable modem/router, a free antivirus software, and an in-home WiFi network. When bundled with Spectrum Cable TV, you have both your cable TV and streaming TV needs covered.
• Home phone — For just $9.99 per month, you can stay connected with all of your loved ones (price applicable if bundled). Calls can be made to the United States, Mexico, Puerto Rice, and more.
• Spectrum Mobile — To start a Spectrum mobile plan with Spectrum, you can use an online tool to see how much money you can save when comparing your current plan to a plan that Spectrum can offer you. Plans start at $14 per GB per month.
• Spectrum Business — Spectrum offers a special Spectrum business phone service for small businesses with free unlimited local and long distance calling and 30+ advanced business calling features for $19.99 per month (when bundled). Specific internet plans are also available which feature consistent internet connection, high-speed internet, and fast upload speeds. For more information visit the Spectrum website.

Spectrum TV App

Spectrum’s TV app gives customers full access to their TV lineup as well as up to 40,000 On Demand TV shows and movies on any mobile or connected device (including a smartphone, tablet, Roku, Xbox One, or a Samsung Smart TV). Spectrum users can watch their favorite shows, episodes, and movies anywhere — members can even use the app to program their DVR. 

Customers can download the app to their phone and log in using their Spectrum.net email and password (signing in with the Spectrum username won’t work). 

However, if a customer is at home and connected to a Spectrum authorized modem, the app will automatically authorize the username and password. 

Service Agreement

Along with bundles, cable television providers often use deals as a way to get new customers to sign up for their services. Spectrum offers new customers a no-contact agreement as well as an offer to buy out any current contract for up to $500.

Unfortunately, these deals do not apply to all customers and a 12-month service commitment is standard for all other service packages provided at Spectrum. Which deals or bundles are right for a specific customer can be confusing, but a customer service representative is always available to help on the Spectrum website.

Channels in Spanish

As rates of native Spanish speakers increase in the United States, the need for access to Spanish-speaking channels continues to rise. The Spectrum Mi Plan Latino TV and internet plan provides more than 130 channels with more than 75 of them in Spanish.

• Price Increase
• Spectrum Consumer Complaints

Price Increase

As with most companies in the industry, Spectrum’s prices increase after a year of service. Before signing up for a plan, customers should ask how much they’ll be paying per month after the first 12 months. Initial lower prices is a common tactic in the industry and will only apply for a short amount of time. Customers should also ask about any other charges that might be added to their account — some companies will charge extra for the modem, DVR service, internet speeds, etc.

Spectrum Consumer Complaints

The top three complaints customers have about Spectrum are unreliable service, price increases, and the company's subpar customer service. Many consumers mentioned the unreliable signal and felt that they were paying too much for the quality of service they were getting in recent Spectrum customer reviews. The price increases were another common complaint as customers felt that the prices were continually going up, but channels were being removed.

The majority of customer complaints found in Spectrum reviews are related to Spectrum’s poor customer service. Consumers were not happy with the technicians or customer service representatives. There were mentions of being put on hold and never getting an answer, being hung up on during a call, being charged for things customers weren’t signed up for, waiting hours for a technician to come, and receiving faulty equipment.