Optimum

I recently switched from regular cable to fiber. That came with new boxes and remotes. The remotes don't have numbers so one has to scroll to get to a channel. Also, there is no ability to pause live TV or to return to the last channel watched without scrolling back. Often there is buffering and no audio for a brief time after connecting to a channel. I had none of these problems with my prior DVR boxes and regular cable.

I’d give zero stars if I could . Our cable has never worked correctly and we pay $215 a month for that. We’ve had repair men out who say nothing is wrong . This past Friday we had an appointment schedule and no one showed up and they charged us $80 for the visit that never happened . Customer service reads off their little cue cards and I honestly feel like I can answer questions better than them. We’ve decided steaming channels is the way to go and not even have cable . The younger generation has it right and if Optimum doesn’t get it together they won’t exist soon enough . For such a big company it is very disappointing that their customer service is the worst . Not worth it .

Constantly having issues with the DVR not wanting to play recorded shows. Right now we cannot watch TV due to pixelation and glitching. We are trying to resolve the issue with Optimum customer service GOOD LUCK! I am BLOWN AWAY! with the treatment we have received. First call hung up. Second call was so rude we had to excuse ourselves. Third call not only made us realize that their customer service has gone overseas but it seems to be people answering us from their homes. third call was a failure. Fourth call was another case of "sorry for bothering you with our petty american problems but I would like to watch the TV that I pay a premium for". Although that is not what I said, it was obvious that the customer service(ha ha) representative was not any different than the other three. So... to the resolution. We have an appointment with a technician in two days because of an outage in our area. Hmmmmm. when I asked "if there is an outage in my area why does a tech. need to come into my house" I KID YOU NOT, her response "BECAUSE I SAID SO" then she proceeded to cancel the appointment simply because I asked the question. I know this is hard to believe but every word is true.

They handle all issues in a timely fashion and actually know their systems.