SuddenLink TV Logo
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5.1

Overall Score

LAST UPDATED: July 22nd, 2022

Suddenlink is a home service provider available in 16 states nationwide. The company offers home phone, internet, and TV services. It was acquired by Altice in 2016, making it the fourth largest cable provider in the United States.

Suddenlink offers a TV, phone, and internet service under the brand name Altice One. This service includes 4K streaming, cloud-based DVR, and a voice-activated remote control. These services are made possible by the Altice One Pak, a modem, router, and streaming device rolled into one item.

Suddenlink promises a 30-day money-back guarantee for customers who aren't completely satisfied with its service.

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The Good

  • Package Choices
  • Contract Buyout
  • Money-Back Guarantee
  • Premium Channels and Add-Ons
  • Cloud-Based DVR

Package Options

You have a few choices when it comes to Suddenlink TV packages:

  • Suddenlink Core — 200+ channels
  • Suddenlink Select — 290+ channels
  • Suddenlink Premier — 340+ channels

The Altice One Pak is a modem, router, and streaming box, so naturally Suddenlink wants you to use it as all three. Because of this, all TV packages are bundled with internet service. The plans have decent upload and download speeds:

  • Core — up to 50 Mbps download; 5 Mbps upload
  • Select — up to 100 Mbps download; 7.5 Mbps upload
  • Premier — up to 400 Mbps download; 40 Mbps upload

Contract Buyout

Suddenlink will offer to buy your current contract with a value up to $500. For an internet only plan, Suddenlink will pay up to $100. To take advantage of this, you must provide a bill from your previous provider showing your early termination fee to [email protected].

However, the refund can take six to eight weeks, so don’t expect a payout immediately.

Money-Back Guarantee

Suddenlink offers a 30-day money-back guarantee if you aren’t satisfied with the service. However, this is only for the monthly fee and not for installation or equipment costs. 

Premium Channels and Add-Ons

Altice One offers a host of add-on packages and premium channels. For an added fee, you can add HBO, Starz, Showtime, and other channels.

Add-on packages come in a few varieties:

  • Family Package  — HGTV, Nat Geo, FXX, BBC America, Disney Junior, Disney XD, Nick Toons and more
  • Movie Package — Starz Encore, MGM, Hallmark Drama, Hallmark Movies & Mysteries, TCM, Lifetime Movie Network, FX Movie Channel, Sundance, IFC and more
  • Sports and Info Package — NFL Network, FS1, FS2, The Golf Channel, NBC Sports Network, CBS Sports Network, Big Ten Network, ACC Network, Pac-12 Networks, SEC Networks, Longhorn Network and more
  • Sports Plus Package — NFL Red Zone HD, plus networks like Eleven Sports HD, GAME+ HD, Fight Network HD, MavTVHD, Outside TV HD and World Fishing Network HD
  • Conexion Unica — Unimas, Galavision, Starz Encore Espanol, Discovery en Espanol, Fox Deportes, ESPN Deportes, and TUDN 

Cloud-Based DVR

Altice One’s DVR lets you record up to 15 shows at a time and watch them at home or on the go with the Altice One mobile app.

This cloud-based system also allows you to rewind live TV up to 30 minutes on your current channel or 30 minutes on your previous channel. TV users have often complained about the lack of this feature with live TV, and Altice One has solved this problem.

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The Bad

  • Fees
  • No Standalone TV Option

Fees

Altice One may start at an affordable $54.99 per month, but the fees can stack up. In Suddenlink’s terms and conditions, the company mentions a $20 Altice One Pak monthly fee. These terms also mention an install fee and regular taxes and government fees. If you’d like to purchase A1 Mini boxes which extend the range of your Wi-Fi, these cost $10 per month. Sports TV is $6.65, Broadcast TV is $15.00, and a Network Enhancement fee is $3.50. 

If you’d like to add phone service to your plan, this will be another $5 per month.

As you can see, the fees could add up. Keep a running total of your add-ons and see if you’re really getting a good deal within your budget.

No Standalone TV Option

If you’re looking for a TV plan with no internet, you’ll have to work with another provider. It might be inconvenient to switch to one TV and internet plan if you currently work with one provider for each, because you may renew at different times and be subject to hefty cancellation fees from both.

However, you may find it convenient to have a TV and internet plan bundled, because bundling services typically reduces the cost.

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The Bottom Line

Suddenlink’s Altice One promises many features from a singular hub under one monthly bill. The channel range and internet speeds are decent for the price tag, but if you don’t want to bundle, Suddenlink is not for you.

We also had some concerns about Suddenlink’s fees. The price tag isn’t as affordable as it initially seems, so be sure to review your contract and your bill for any hidden fees.

Overall, Suddenlink seems to have drastically improved its offerings with Altice One, but it’s worth looking into other providers to see if it’s truly the best deal.

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Star Rating

2.0

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25 Reviews

Review Breakdown

5 grade

16%

4 grade

4%

3 grade

8%

2 grade

8%

1 grade

64%

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Quality

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Jim Bullhead City, AZ

We had their services but the prices just kept going up so we cancelled them. Then we returned their products and about a month later we were put in collection to pay for all the products and they claimed they never got them. Very dishonest.

8 months ago